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Operations Management and Supply Chain Network Theory Professor Anna Nagurney JohnF.SmithMemorialProfessor Director–VirtualCenterforSupernetworks IsenbergSchoolofManagement UniversityofMassachusetts,Amherst,Massachusetts01003 and VisitingProfessorofOperationsManagement SchoolofBusiness,EconomicsandLaw GothenburgUniversity,Gothenburg,Sweden University of Gothenburg Fall 2012 PhD Course: Theoretical Perspectives in Contemporary Business Administration Research (cid:13)cAnnaNagurney2012 ProfessorAnnaNagurney TheoreticalPerspectives Course Outline of Topics • Introduction to Operations Management • Overview of Networks of Relevance to Supply Chains • Supply Chain Network Theory and Applications • Other Issues That Have Been Explored Using Supply Chain Network Theory ProfessorAnnaNagurney TheoreticalPerspectives Introduction to Operations Management ProfessorAnnaNagurney TheoreticalPerspectives Introduction to Operations Management In this course segment we will cover the following: I What is Operations Management? I A Brief History of Operations Management I Goods versus Services I What Do Operations Managers Do? I Issues Facing Operations Managers. ProfessorAnnaNagurney TheoreticalPerspectives What is Operations Management? ProfessorAnnaNagurney TheoreticalPerspectives Operations Operations consist of the jobs or tasks composed of one or more elements or subtasks, performed typically in one location. Operations transform resource or data inputs into desired goods, services, or results, and create and deliver value to the customers. Two or more connected operations constitute a process. Operations are essential to any organization and, hence, so is operations management. ProfessorAnnaNagurney TheoreticalPerspectives What is Operations Management? Operations management is the design, improvement, and the management of the transformation processes that create value by converting inputs, such as raw materials, labor, and/or customers into outputs, such as goods or services. Operations managers solicit feedback at each stage of the transformation processes. ProfessorAnnaNagurney TheoreticalPerspectives What is Operations Management? Operations management is concerned about Systems and how to make them operate Better, whether more eﬃciently, more eﬀectively, at a higher level of quality, at reduced cost, and/or at lower environmental emissions, using the appropriate criterion or criteria determined by the organization. Operations Management (OM) is one of the major functions of any organization (Finance, Marketing, Operations Management). ProfessorAnnaNagurney TheoreticalPerspectives Examples of Some Systems and the Transformation Processes ProfessorAnnaNagurney TheoreticalPerspectives Properties of Transformation Processes The transformation processes may be: • Physical: as in the manufacturing operations; • Locational: as in transportation and distribution operations; • Exchange: as in retail operations; • Physical: as in healthcare operations; • Informational: as in communications and education; • Psychological: as in entertainment. ProfessorAnnaNagurney TheoreticalPerspectives

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Operations Management and. Supply Chain Network Theory. Professor Anna Nagurney. John F. Smith Memorial Professor. Director – Virtual Center for