Open Systems Support Challenge

96 Pages·1993·2.1 MB·English

CustomerServices, Europe
ill
The Open Systems Support
Challenge
—
•.•••%•
9February1993
INPUT’
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CUSTOMERSERVICES,EUROPE—THEOPENSYSTEMSSUPPORTCHALLENGE INPUT
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CustomerServicesProgramme—Europe
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CustomerServices,Europe
TheOpenSystemsSupportChallenge
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CSP*600*1993

Customer Services, Europe
The Open Systems Support
Challenge
Michael Longy
Principal Consultant

Restructuring forGrowth
Key User Demands
• Effectiveness
• Cost reduction
• Value for money
INPUT
E-CS-132
Notes
9/30/92
©1992byINPUT.ReproductionProhibited. INPUT

Restructuring forGrowth
Seeking Cost Reduction
for IT
• Downsizing
• Outsourcing
80%
• solutions
INPUT
E-CS-134
Notes
a/30/92
©1992byINPUT.ReproductionProhibited. INPUT