Modern social work practice : teaching and learning in practice settings

329 Pages·2005·2.129 MB·English

by  Mark Doel, Steven Shardlow

MODERN SOCIAL WORK PRACTICE
To
Elizabeth, Emma, Richard
Adam, Amy, Sara
MODERN SOCIAL WORK
PRACTICE
Teaching and Learning in Practice Settings
MARK DOEL and STEVEN M. SHARDLOW
# Mark Doel and Steven M. Shardlow 2005
Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrieval
systemortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,
recordingorotherwisewithoutthepriorpermissionofthepublisher.
Mark Doel and Steven M. Shardlow have asserted their right under the Copyright,
Designs and Patents Act, 1988, to be identified as the authors of this work.
Published by
Ashgate Publishing Limited Ashgate Publishing Company
Gower House Suite 420
Croft Road 101 Cherry Street
Aldershot Burlington, VT 05401-4405
Hampshire GU11 3HR USA
England
Ashgate website: http://www.ashgate.com
British Library Cataloguing in Publication Data
Doel, Mark
Modern social work practice : teaching and learning in
practice settings. – 3rd ed.
1.Social work education 2.Social services – Problems,
exercises, etc. 3.Social case work – Problems, exercises,
etc. 4.Social workers – In-service training
I.Title II.Shardlow, Steven, 1952- III.Doel, Mark. New
social work practice
0 0
361.3 2 0683
Library of Congress Cataloging-in-Publication Data
Doel, Mark.
Modern social work practice : teaching and learning in practice settings / by Mark
Doel and Steven M. Shardlow. - 3rd ed.
p.cm.
Includes bibliographical references and index.
ISBN 0-7546-4120-1 (hardback) - ISBN 0-7546-4121-X (pbk.)
1. Social work education. 2. Social service--Problems, exercises, etc. 3. Social

casework--Problems, exercises, etc. 4. Social workers--In-service training. I.
Shardlow, Steven, 1952- II. Title.
HV11.D64 2005
0 0
361.3 2 0683--dc22
2004021202
ISBN 0 7546 4120 1 (Hbk)
ISBN 0 7546 4121 X (Pbk)
Typeset by Tradespools, Frome, Somerset
Printed and bound in Great Britain by Antony Rowe Ltd, Chippenham
Contents
List of figures and tables xiii
Acknowledgements xiv
Introduction xv
Modern social work practice: the more things change ...? xv
Modern practice learning xvii
The content, structure and purpose of the book xix
Learning xxi
In conclusion xxv
Visit our website xxvi
Part I Foundations of Practice 1–46
CONTEXT: New opportunities for practice learning 3
Where does social work take place? 4
Teaching and supervising the student’s practice learning 4
Benefits of supervising students 6
The Learning Agreement 7
Support for practice learning 9
The tide 10
Chapter 1 Knowing the service user and carer 11–21
About Activity 1 Licensed to learn 11
Activity 1 Licensed to learn 13

Teaching notes: Knowing the service user and carer 16
Opportunities 16
Learning notes: Knowing the service user and carer 18
Who is the ‘client’? 18
The individuality of service users and carers 18
The strengths model 19
The relationship between social workers, services users and
carers 20
Service user and carer control 21
v
vi Contents
Assessment notes: Knowing the service user and carer 21
Further reading 21
Chapter 2 Knowing your self 23–33
About Activity 2 Viewpoint 23
Activity 2 Viewpoint 25
Teaching notes: Knowing your self 27
Opportunities 27
Examples 27
Learning notes: Knowing your self 29
Use of self 29
World-views 30
World-views of service users, carers and other professionals 32
Assessment notes: Knowing your self 32
Further reading 33
Chapter 3 Knowing the role 35–46
About Activity 3 Boundaries 35
Activity 3 Boundaries 37
Teaching notes: Knowing the role 39
Opportunities 39
Different expectations 39
Example 40
Developing a style 41
Learning notes: Knowing the role 42
Process and outcome 43
Occupational control and status 43
Metaphors for the social work role 44
The student role 44
Assessment notes: Knowing the role 45
Further reading 45
Part II Direct Practice 47–117

CONTEXT: Interprofessional learning and practice 49
Terminology 49
Issues concerning interprofessional practice 50
Power and status differentials 52
Interprofessional collusion 52
Issues around interprofessional learning 53
The social work contribution in multidisciplinary teams 53
Contents vii
Chapter 4 Preparation 55–65
About Activity 4 Starting out 55
Activity 4 Starting out 57
Teaching notes: Preparation 59
Opportunities 59
Expectations 59
Existing networks 59
Induction 60
Learning notes: Preparation 61
First impressions 61
First contacts 61
Attitude 62
Taboo topics 63
Ad hoc contacts 63
Preparing your learning 63
Making your learning explicit 64
Assessment notes: Preparation and the portfolio 64
Further reading 65
Chapter 5 Generating options 67–76
About Activity 5 Open ends 67
Activity 5 Open ends 69
Teaching notes: Generating options 71
Opportunities 71
Recognizing and interrupting patterns 71
Learning notes: Generating options 74
Spirit of enquiry 74
Positive reframing 74
Non-verbal and symbolic communication 75
Action techniques 75
Assessment notes: Generating options 76
Further reading 76
Chapter 6 Making assessments in partnership 77–87

About Activity 6 Hold the front page 77
Activity 6 Hold the front page 79
Teaching notes: Making assessments in partnership 81
Opportunities 81
Your role in teaching about assessment 81
Assessment and intervention 82
Learning notes: Making assessments in partnership 83
Assessment: a note of caution 83
Feedback from Hold the front page 83
viii Contents
A wide range of assessments 84
Assessment and government guidance 84
Working in partnership with people 85
Holistic assessments 85
Assessments and interventions 86
Assessment notes: Making assessments in partnership 87
Further reading 87
Chapter 7 Working in and with groups 89–98
About Activity 7 No-one is an island 89
Activity 7 No-one is an island 91
Teaching notes: Working in and with groups 93
Opportunities 93
Balancing various needs 93
Fears about groupwork 94
Other opportunities 94
Teamwork 95
Learning notes: Working in and with groups 96
Social action 96
Links between groups and teams 96
Meetings and sessions 97
Learning from groups and teams 97
Making the work more visible 98
Assessment notes: Working in and with groups 98
Further reading 98
Chapter 8 Working in difficult situations 99–117
About Activity 8 Difficult behaviour in groups 99
Activity 8 Difficult behaviour in groups 101
The article – Difficult behaviour in groups 103
Further reading 117
Part III Agency Practice 119–176

CONTEXT: Creative practice and procedural requirements 121
Principles underpinning procedures 121
Problems with procedures 122
The retreat from professionalism? 123
Creative practice 124
Procedural and creative practice 126
Contents ix
Chapter 9 Making priorities 127–138
About Activity 9 Home truths 127
Activity 9 Home truths 129
Teaching notes: Making priorities 132
Ranking criteria 132
Opportunities 133
Learning notes: Making priorities 134
Live and let live 134
Rationing 136
Assessment notes: Making priorities 138
Further reading 138
Chapter 10 Managing resources 139–150
About Activity 10 Travel agent 139
Activity 10 Travel agent 142
Teaching notes: Managing resources 143
Opportunities 143
Key influences on holiday choice 143
Learning notes: Managing resources 145
Care management 145
Resources and change 147
Managing your time 148
Assessment notes: Managing resources 149
Further reading 150
Chapter 11 Accountability 151–162
About Activity 11 Held to account 151
Activity 11 Held to account 153
Teaching notes: Accountability 156
Opportunities 156
Learning notes: Accountability 157
Personal accountability 157
Accountability to the employer 157

Accountability to other organizations 158
Public accountability 158
Accountability to service users and carers 159
Professional accountability 160
Legal accountability 161
Assessment notes: Accountability 162
Further reading 162