Mike Meyers' CompTIA A+ guide to managing and troubleshooting PCs PDF
Preview Mike Meyers' CompTIA A+ guide to managing and troubleshooting PCs
www.dbebooks.com - Free Books & magazines Mike Meyers’ CompTIA A+ Guide ® to Managing and Troubleshooting PCs Second Edition ■ CompTIA Authorized Quality Curriculum ThelogooftheCompTIAAuthorizedQualityCurriculum(CAQC)program and the status of this or other training material as “Authorized” under the CompTIA Authorized Quality Curriculum program signifies that, in CompTIA’sopinion,suchtrainingmaterialcoversthecontentofCompTIA’s relatedcertificationexam. ThecontentsofthistrainingmaterialwerecreatedfortheCompTIAA+ exams covering CompTIA certification objectives that were current as of November 2006. CompTIAhasnotreviewedorapprovedtheaccuracyofthecontentsof thistrainingmaterialandspecificallydisclaimsanywarrantiesofmerchant- ability or fitness for a particular purpose. CompTIA makes no guarantee concerning the success of persons using any such “Authorized” or other training material in order to prepare for any CompTIA certification exam. How to Become CompTIA Certified: ThistrainingmaterialcanhelpyouprepareforandpassarelatedCompTIA certificationexamorexams.InordertoachieveCompTIAcertification,you must register for and pass a CompTIA certification exam or exams. To become CompTIA certified, you must: 1. Select a certification exam provider. For more information, please visit http://www.comptia.org/certification/general_information/ exam_locations.aspx 2. Register for and schedule a time to take the CompTIA certification exam(s) at a convenient location. 3. Read and sign the Candidate Agreement, which will be presented at the time of the exam(s). The text of the Candidate Agreement can be found at http://www.comptia.org/certification/ general_information/candidate_agreement.aspx 4. Take and pass the CompTIA certification exam(s). FormoreinformationaboutCompTIA’scertifications,suchasitsindus- try acceptance, benefits or program news, please visit www.comptia.org/ certification. CompTIAisanot-for-profitinformationtechnology(IT)tradeassocia- tion.CompTIA’scertificationsaredesignedbysubjectmatterexpertsfrom acrosstheITindustry.EachCompTIAcertificationisvendor-neutral,cov- ersmultipletechnologies,andrequiresdemonstrationofskillsandknowl- edge widely sought after by the IT industry. TocontactCompTIAwithanyquestionsorcomments,pleasecall(1)(630) [email protected]. Mike Meyers’ CompTIA A+ Guide ® to Managing and Troubleshooting PCs Second Edition Mike Meyers New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto Copyright © 2007 by The McGraw-Hill Companies. All rights reserved. Manufactured in the United States of America. 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If you’d like more information about this book, its author, or related books and websites, please click here. ■ About the Author Mike Meyers, lovingly called the “AlphaGeek” by those who know him, is the industry’s leading authority on CompTIAA+certification.Heisthepresidentandco-founderofTotalSeminars,LLC,aproviderofPCandnet- workrepairseminars,books,videos,andcoursewareforthousandsoforganizationsthroughouttheworld.Mike hasbeeninvolvedinthecomputerandnetworkrepairindustrysince1977asatechnician,instructor,author,con- sultant,andspeaker.AuthorofnumerouspopularPCbooksandvideos,includingthebest-sellingCompTIAA+ CertificationAll-in-OneExamGuide,MikeisalsotheserieseditorforthehighlysuccessfulMikeMeyers’Certifica- tionPassportseries,theMikeMeyers’ComputerSkillsseries,andtheMikeMeyers’Guidetoseries,allpublished by McGraw-Hill/Osborne. ■ About the Contributors AnumberofpeoplecontributedtothedevelopmentofMikeMeyers’A+GuidetoManagingandTroubleshootingPCs. ScottJerniganwieldsamightyredpenasEditorinChiefforTotalSeminars.WithaMasterofArtsdegreeinMedi- evalHistory,ScottfeelsasmuchathomeinthemustyarchivesofLondonashedoesinthewarmCRTglowofTo- talSeminars’Houstonheadquarters.Afterfleeingapurelyacademiclife,hedoveheadfirstintoIT,workingasan instructor,editor,andwriter.Scotthaseditedandcontributedtomorethanadozenbooksoncomputerliteracy, hardware,operatingsystems,networking,andcertification.HislatestbookisComputerLiteracy–YourTickettoIC3 Certification(2006).Scottco-authoredthebest-sellingA+CertificationAll-in-OneExamGuide,5thedition,andtheA+ GuidetoManagingandTroubleshootingPCs(bothwithMikeMeyers).Hehastaughtcomputerclassesalloverthe United States, including stints at the United Nations in New York and the FBI Academy in Quantico. AlecFehl(BM,MusicProductionandEngineering,andMCSE,A+,NT-CIP,ACE,ACIcertified)hasbeenatech- nicaltrainer,computerconsultant,andWebapplicationdevelopersince1999.Aftergraduatingfromthepresti- giousBerkleeCollegeofMusicinBoston,hesetoffforLosAngeleswiththepromiseofbecomingarockstar. AftertenyearsgigginginLosAngeles,teachingmiddle-schoolmath,andauditioningfortheRedHotChiliPep- pers(hedidn’tgetthegig),hemovedtoAsheville,NorthCarolinawithhiswifeJacqui,whereheteachescom- puter classes at Asheville-Buncombe Technical Community College and WCI/SofTrain Technology Training Center.AlecisauthororcoauthorofseveraltitlescoveringMicrosoftOffice2007,MicrosoftVista,Webdesign andHTML,andInternetsystemsandapplications. Darril Gibson has been a technical trainer for over eight years, specializing in delivering leading-edge technical training.HehasdevelopedseveralvideotrainingcoursesforKeystoneLearningontopicssuchasA+,MCSE2003, andExchange2003.Hehastaughtasanadjunctinstructoratseveralcollegesanduniversities.Darriliscurrently workingonakeygovernmentcontractprovidingextensivetrainingonawidearrayoftechnologiestoAirForce personnelinsupportofamajorNetworkOperationsSupportCenter.Heholdsalmost20currentcertificationsin- cluding A+, Network+, MCT, MCSE, MCSD, and MCITP. Technical Editor EdJenningshas25+yearsexperienceininformationtechnology.Hiscareerhasbeenspentwithsuchleadingfirms asDigitalEquipmentCorporationandMicrosoftCorporation.EdisCompTIAA+,Network+andCertifiedTech- nicalTrainer+certified.EdisalsoaMicrosoftCertifiedSystemsEngineer(MCSE).Hehaspublishedseveralplan- ninganddesignservicesforanationalservicescompanyandisacertifiedcoursewaredesigner.Hehaspublished anddeliveredseveralonlinecourses.Ediscurrentlyemployedasatechnicalinstructorinthecomputerinforma- tiontechnologyprogramatBranfordHallCareerInstitute(www.branfordhall.com),adivisionofPremierEduca- tion Group (www.premiereducationgroup.com). Copyright © 2007 by The McGraw-Hill Companies. Click here for terms of use. Peer Reviewers Thankyoutothereviewers,pastandpresent,whocontributedinsightfulreviews,criticisms,andhelpfulsugges- tions that continue to shape this textbook. DonatForrest Winston Maddox Broward County Community Mercer County Community College College West Windsor, NJ Pembroke Pines, FL Rajiv Malkan Brian Ives Montgomery College Finger Lakes Community College Conroe, Texas Canadaigua, NY Scott Sweitzer Farbod Karimi Indiana Business College Heald College Indianapolis, IN San Francisco, CA Randall Stratton Tamie Knaebel DeVry University Jefferson Community College Irving, TX Louisville, KY Thomas Trevethan Keith Lyons CPI College of Technology Cuyahoga Community College Virginia Beach, VA Parma, OH ■ Acknowledgments ■ To my wonderful daughter, Emily— ScottJernigan,myEditor-in-Chief,Counter-StrikeFoe,MasterBard,andBon Vivant,wasthegluethatmadethisproducthappen.There’snotawordorpic- even though you’re tureIputintothisbookthathehasn’tmoldedandpolishedintoperfection. far away, you’re always Myacquisitionseditor,TimGreen,didafabulousjobkeepingmemoti- in my thoughts. vatedandexcitedaboutthisproject.Tim,you’retheposterchildfor“Cali- fornianswhocanactuallygetalongwithloud,obnoxiousTexans.”Let’sdo I love you. another one! —Mike Meyers Myin-houseGraphicsGuruandBrotherTech,MichaelSmyer,tookev- erybizarreillustrationideaIcouldtossathimandcamebackwithexactly whatIneeded.Totopitoff,hisoutstandingphotographsappearonnearly every page in this book. Great job, Michael! CindyClayton’stitlemightbe“Editor”butitshouldbe“GotoGal,”as she was always there for any job we needed to get done. CaryDierandBrianSchwarzcameinatthe11thhourtosaveourbacon with copy edits and technical editing. Thanks, guys! On the McGraw-Hill side, their crew worked with the diligence of worker bees and the patience of saints to put this book together. LauraStonediditallthistime,atruepleasuretoworkwithasdevelop- mental editor, copy editor, and frequent long-distance companion during manylatenights.Yourwordsofencouragementandpraise—andlaughter atmybadjokes—helpedmefinishthisbookwithsanityandasmile.Icould not have asked for a better editor, Laura. Thanks! JenniHoushofferedaquietvoiceandhelpfulspiritasacquisitionscoor- dinator.IenjoyedourMondaymeetingsandamlookingforwardtothenext project. Mytechnicaleditor,EdJennings,keptacloseeyeonmethroughoutthe bookandmadegreatsuggestionsandcorrections.Thanksfortheexcellent work! Tothecopyeditors,pageproofers,andlayoutfolks—LisaTheobald, LeeAnn Pickrell, Andy Carroll, Paul Tyler, and the folks at ITC—thank you!Youdidamarvelousjob. Copyright © 2007 by The McGraw-Hill Companies. Click here for terms of use. About This Book ■ Important Technology Skills Information technology (IT) offers many career Mike Meyers’ A+ Guide to Managing and paths, leading to occupations in such fields as PC Troubleshooting PCsbuilds a foundation for success repair, network administration, telecommunications, in the IT field by introducing you to fundamental Web development, graphic design, and desktop technology concepts and giving you essential support. To become competent in any IT field, computer skills. however, you need certain basic computer skills. Installing and Configuring Video Cross Check qrcaeonuamdess opetinxaoprinnelasg, i cdnsoek.nivltlersal:o sapts,k, YWlimoChuiaottaemtxkippoiTUCUnuelnroSodtScsirshB nBesoa Tg darfCia epnDhcUn deotehdcS nHvkeBniFraceeianecr?nsdte oHdhWreosFliwiddrreeo mWUaiSnrBey badanecd1ncivnko3iocFsn9lieeoin4nrrsg)eet CcyWacaah,tridnebiaor epuentevwtatsueichcofrsheeae1 tavis?e6tnuecu,Wthpoar“neplIhasnooaaosplrntoytfuc?ogestataui/ebesnOmslyed-tuthwlwoteap-hnituudighlstete.eah”stvpcheoreentPahndCeeichrpdUUFuritesialeosnrrSpuvvreoreiBlgueviWoiaicc nnetnaeasrniaisdnptrnsi ioeaodnongdrlnrg (iaoFdtove—lsascilree orebakseymtrtlikohei WonyaatfoeugooP lrtupuiCiyewrmbsseoscpteoud.ueoarnrsBo.tmroti’nohtop(p’tphneUethuaeraStlhrvtobeyByiearpir,)plvtihItetoepeEaeyscoErnrhotteardEoo--ftl Omtwtvlcwnohhaienaondoeererdcn gnedDvrdeo.’iieitct.gudyodcaShfTreoarrioitmht,odrunmdcy esg’icoovn,oeaatcwneuhrhntcndhdheaeadne.retireleccgbltcpeethahoiirpndidoa-oongheenruxtnedydocittdsmaocfcoiisonocoineyartvmsnsyoltttinadwheuooelsieerlrfoncowtvftstbphoehtilhaodareceostalmseeculsnrnaoskidreutbieicinsaacolnsaerthcnsroeascitdsisnaeaymt,sssodloulisPfpintuepnhCtlssrgyroaetI:iasclyelsinftoegrmay.omAuosrnlnoitenowgriavssidsyterooauicg’vahretdfgooorr-t Almost all PDAs and other bootasysteminordertoinstallanewperipheral.WithUSBandFireWire, IDEsockets.There’snocleanfixforsucha handheld devices—such as iPod justplugthedeviceinandgo!BecauseportablePCsdon’thavemultiplein- problem—yousimplyhavetochangeatleast music players—connect to PCs ternalexpansioncapabilitieslikedesktops,USBandFireWirearetwo oneofthecomponents(videocard,mother- Tech Tipsidebars twdpohtarihrortoehdpur r.acgi oe DhUtn aoUnSrneyBS’c t cBt coloa ornpbs onoleer net tct hsoht.eon a Mrcte a oheobnnasl tesdt ! hc aaoe nsmtdae na- oFPfiogrtuthr eRe e1mp9o.l1irc6ea).tpoorpsularmethodsforattachingperipheralstolaptops(see bctfiaaonnragdrosrdni,rguhtohntrenvevecxiradtysetehoo)o.actn,aBoyredtochauehuradscsoeanpr’dhltei;wngmthaya-nekotneftdhsvueemvrneitditslheiatoe-- provide inside Aportreplicatorplugsintoasingleportontheportablecomputer—oftena tionspace.Agoodpracticeistoleavetheslot USBport,butsometimesaproprietaryport—andofferscommonPCports, nexttothevideocardemptytoallowbetter iepnxrfopoferemrsiesaintoiconenad l fsIr.Tom srnknIvneueooipcscynnpehlbO--isicpporanoaooaatcsnrrrtotedttraaals.accbbePpoihllrneeontietoardnoclpte,oeqrtmcyceoputoopeapinupildrotinram;cnetlatloecentehnotnoltee,rthttdrsseeeUbaast’ospuolSrreBooceanhkr,atopytdanoprcynseeroiecttpmaweacrlodleippolcnpyruratnilkottunieeoc,tscarrcee,tat,oredon,tnydrhdsa.no.ectueaFPhccniotSocgnm/maeuen2arrpe.,ceuhoimBntr1eysoi9inrtnn.ad1cpint7tailohtvunlreyisg,dahogouccofircnofawienlgacssendsfetuweahaclvnnetli-tiyshciipDetzdtoehetterdoloe-tl accmpthaoirraernofdklpqOdoiueanrwnrinegcvl rdye(eeF.trdychisYogoeanuuhonnruv’avedeli’f derc1ettep7wteoh.rrd4eoee6apaip)tkdrt.eetoyrotrclhryetetihstoiosnoerpstmywateacroolkfalnroeltkeir-dtotrh,eyvoiud’veoe (cid:129)TIrnyFs igTtuharielsl!1a7.4V6ideInostCallainrgd a video card ovifate AUnl StchBoo nupngoehrct stp ,to osro tpamoberlet m rPeaCpnsliu cmfaatocos-rts tvhiceePs,Cs.uAcshaassidpearbaollneulsp,rpinotretrrse,ptloicaatonreswenlaapblteopyotuhattooanttlaychhalsegmacoydderen- ing system, so let’s go! Ychoaupktenrosw. Inhsotwalltiongin as tvaildlaeno ecaxrpda niss ipornetctayr dmfurochm thyoe usramreea,d sion gtriyn tehairsl!ier ttuiornesrs f ohra pvero pprroieptraieryta pryo rctonnec- Software 1. Refer back to Chapter 6, “Expansion Bus,” for steps on installing rpceaopnrlt iaucbsaelteo e rPistC.h Aehrsa tslho aen Ugp rSaoBsp srpuioectrhat, r ayyou Cisounsfuigaullryinagtwyoo-usrtevpidperoocseossft.wFiarrset 2. aP lnuegw th cea rmdo.nitor cable into the video card port on the back of hardware or the more flexible youneedtoloaddriversforthe the PC and power up the system. If your PC seems dead after USB devices. videocard.Thenyouneedtoopen you install a video card, or if the screen is blank but you hear theControlPanelandgotothe fans whirring and the internal speaker sounding offlong-short- Try This!exercises Displayapplettomakeyourad- short-short,your video card likely did not get properly seated. justments.Let’sexplorehowto Unplug the PC and try again. apply core skills in a mwoarkke itnh eWviinddeoowcsa.rdandmonitor new setting. Drivers Justlikeanyotherpieceofhardware,yourvideocardneedsadrivertofunc- tion.Videocarddriversinstallprettymuchthesamewayasalloftheother driverswe’vediscussedthusfar:eitherthedriverisalreadybuiltintoWin- (cid:129)Figure19.16 Devices attached to USB or FireWire connector on portable PC dowVsi dore oyocaur dmmusatk uesres athree cinosntsatlalanttiloynu CpdDa tthinagt cthoemireds rwivitehrs t.hOe dvdidseaor ecagrodo.d 728 Mike Meyers’ A+ Guide to Managing and Troubleshooting PCs thatanyvideocardmorethanafewmonthsoldwillhaveatleastone Chapter17:Video 661 Makes Learning Fun!— Offers Practical Experience— Rich, colorful text and enhanced Tutorials and lab assignments illustrations bring technical develop essential hands-on skills subjects to life. and put concepts in real-world contexts. Proven Learning Method Keeps You on Track Mike Meyers’ A+ Guide to Managing and Troubleshooting PCsis structured to give you comprehensive knowledge of computer skills and technologies. The textbook’s active learning methodology guides you beyond mere recall and, through thought-provoking activities, labs, and sidebars, helps you develop critical-thinking, diagnostic, and communication skills. viii Mike Meyers’ A+ Guide to Managing and Troubleshooting PCs Copyright © 2007 by The McGraw-Hill Companies. Click here for terms of use.
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