Manual on Accessible Tourism for All

299 Pages·2015·7.44 MB·English

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Manual on Accessible Tourism
for All
Public-private Partnerships and Good
Practices
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Delivered by http://www.IP Address: 103.255.39.4Tuesday, February 24, 20
Copyright © 2015, World Tourism Organization (UNWTO) and Fundación ACS

Manual on Accessible Tourism for All – Public-Private Partnerships and Good Practices
ISBN UNWTO (printed version) : 978-92-844-1657-8

ISBN UNWTO (electronic version) : 978-92-844-1658-5

Published by the World Tourism Organization (UNWTO) and Fundación ACS.

Printed by the World Tourism Organization (UNWTO), Madrid, Spain.

First printing: 2015

All rights reserved.

This publication is the English translation of the original Spanish document published in 2014.

The designations employed and the presentation of material in this publication do not imply the expression

of any opinions whatsoever on the part of the Secretariat of the World Tourism Organization or the Fundación

ACS concerning the legal status of any country, territory, city or area, or of its authorities or concerning the

delimitation of its frontiers or boundaries .

World Tourism Organization (UNWTO) Fundación ACS
Calle Capitán Haya, 42 Av. Pío XII nº 102
28020 Madrid, Spain 28036 Madrid, Spain
Tel.: [phone] Tel.: [phone]
Fax: [phone] Fax: [phone]
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Table of contents

Foreword ...... ............................................................................................................... ix

Executive summary .................................................................................................... xi

I Introduction ................................................................................................................. 1

1 Tourism for all: An overview ..................................................................................... 3

1.1 Tourism for all: A social imperative ..................................................................... 3

1.2 Persons with disabilities as a segment of tourism demand ............................... 4

1.3 Legal framework and technical standards ......................................................... 5

1.3.1 International guidelines, resolutions and standards ............................... 5

1.3.2 Legal and technical regulations in Spain ................................................ 12

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nwto.org(cid:13)(cid:10) 4:16:20 2 Public-private partnerships (PPPs) ........................................................................... 19

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II Analysis of good practices ........................................................................................ 25

3 Accessibility in historic and tourist cities in Spain ................................................. 29

3.1 Ávila ... ................................................................................................................. 29

3.1.1 Accessible and social tourism ................................................................. 29

3.1.2 Institutional framework ............................................................................. 31

3.1.3 The governing principles of accessibility ................................................ 32

3.1.4 Main awards received .............................................................................. 33

3.1.5 Queen Sofia Accessibility Award ............................................................. 33

3.1.6 Activities undertaken ............................................................................... 34
iv Manual on Accessible Tourism for All
3.2 Málaga ................................................................................................................ 35

3.2.1 Institutional and legal framework in Málaga ............................................ 36

3.2.2 Areas of municipal intervention ................................................................ 38

3.2.3 Strategic Plan for Universal Access in Málaga 2007–2011 ..................... 43

3.2.4 Awards ..................................................................................................... 44

4 Accessibility to historic and architectural heritage in Spain .................................. 45

4.1 Monastery of San Lorenzo de El Escorial ............................................................ 48

4.2 Monastery of Santa María la Real de Las Huelgas, Burgos ............................... 54

4.3 Royal Convent of Santa Clara, Tordesillas .......................................................... 56

4.4 Monastery of Yuste .............................................................................................. 59

5 Accessibility in Spain’s Paradores hotel chain ....................................................... 61

5.1 Paradores Universal Accessibility Plan (PAUP) .................................................. 62

5.2 Universal accessibility manual for hotels ............................................................ 65

5.2.1 Structure and contents ............................................................................. 65

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5.2.2 Methodology ............................................................................................ 67

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wto.org(cid:13)(cid:10) 16:20 5.3 Guide to good practices in universal accessibility for Paradores ....................... 69

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6.4 Lucerne .............................................................................................................. 77

6.5 Basel .. ............................................................................................................... 78

6.6 Zurich ................................................................................................................. 79

6.7 Accessibility of museums in Switzerland ........................................................... 81

6.8 Bordeaux ............................................................................................................ 83

6.8.1 Urban elements that facilitate accessibility ............................................ 84

6.8.2 Walking tours of the city of Bordeaux ..................................................... 91

7 Accessibility in parks and gardens in Europe ......................................................... 99

7.1 Le Clos Lucé, Leonardo da Vinci Park (Amboise, France) ................................ 99

7.1.1 World Heritage Site ................................................................................. 99

7.1.2 Universal accessibility in the Clos Lucé gardens ................................... 100
Table of contents v
7.2 Luisenpark (Mannheim, Germany) ..................................................................... 101

7.2.1 Universal accessibility in Luisenpark ....................................................... 101

7.2.2 Sensarium ................................................................................................ 102

7.2.3 Oasis of sound......................................................................................... 102

7.2.4 A creative, interactive park ...................................................................... 103

8 Accessibility in natural surroundings ...................................................................... 105

8.1 Iguazú National Park, Argentina ......................................................................... 105

8.1.1 Nature without barriers ............................................................................ 106

8.1.2 Infrastructure for all .................................................................................. 107

8.1.3 The Green Train and the walking circuits ................................................ 111

8.1.4 Staff training ............................................................................................. 113

8.1.5 Behavioural standards taught in staff training ......................................... 114

8.2 The river canyons of Vera (Cáceres province, Spain) ......................................... 114

8.2.1 Design criteria in an accessibility project to be carried out in natural

surroundings ............................................................................................ 115

M(cid:13)(cid:10) 8.2.2 Accessibility measures implemented at the Alonso Vega lake

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9.1.2 Organization of the Swiss railways system .............................................. 123

9.2 Accessibility in the Pacific Airport Group, GAP, Mexico ..................................... 125

9.2.1 Actions undertaken in GAP airports ........................................................ 126

9.2.2 Actions in buildings and infrastructure .................................................... 128

9.2.3 New actions ............................................................................................. 128

9.2.4 Experience of actions undertaken ........................................................... 129

10 Accessibility and training .......................................................................................... 131

10.1 Course on accessibility in the environment ........................................................ 131

10.1.1 General approach .................................................................................... 132

10.1.2 Programme .............................................................................................. 132

10.1.3 Training material ....................................................................................... 133
vi Manual on Accessible Tourism for All
10.2 Course on accessibility and built heritage .......................................................... 133

10.2.1 General approach .................................................................................... 134

10.2.2 Programme .............................................................................................. 134

10.2.3 Training material ....................................................................................... 135

10.3 Train the trainer course on universal accessibility .............................................. 137

10.3.1 General approach .................................................................................... 137

10.3.2 Programme .............................................................................................. 138

10.3.3 Training material ....................................................................................... 139

10.3.4 Preparing the course ............................................................................... 139

10.4 Course on accessible tourism for professionals working in characteristic tourism

industry activities ................................................................................................. 140

10.4.1 Accessible tourism training course ......................................................... 143

10.4.2 General approach .................................................................................... 143

10.4.3 Programme .............................................................................................. 144

10.4.4 Training material ....................................................................................... 150

10.4.5 Outcomes ................................................................................................ 150

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wto.org(cid:13)(cid:10) 16:20 11 Accessibility and sports activities ............................................................................ 151

e-un4(cid:13)(cid:10)15 4: 11.1 Universal accessibility manual for sports facilities .............................................. 152

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12.1.1 Ibero-American Seminar on universal accessibility and design for all .... 161

12.1.2 AUN Network ........................................................................................... 164

12.1.3 Technical assistance on universal accessibility ...................................... 166

12.2 Disability in official international cooperation policy ........................................... 167

12.3 Municipal initiatives and recognition in Latin America ........................................ 168

12.3.1 Queen Sofia Universal Accessibility Awards for Latin American

municipalities .......................................................................................... 168

12.3.2 Key municipal initiatives in Latin America ............................................... 170
Table of contents vii
13 Accessible heritage: R&D&I for a barrier-free culture ............................................ 175

13.1 Scenario .............................................................................................................. 175

13.2 The PATRAC Project ............................................................................................ 180

13.2.1 Goals ........................................................................................................ 180

13.2.2 Expected benefits .................................................................................... 181

13.2.3 Description of the consortium .................................................................. 182

13.2.4 Key innovations of the PATRAC Project ................................................... 182

13.2.5 Outcomes ................................................................................................ 183

Annexes
Annex I UNWTO Recommendations on Accessible Tourism for All ..................... 187

Annex II Global Code of Ethics for Tourism ........................................................... 203

Annex III Basic legislation on accessible tourism (Spain and its autonomous
regions) .................................................................................................... 215

Annex IV Technical standards on accessibility, Spain ............................................ 223

Annex V Ávila: Key actions taken to achieve universal accessibility ..................... 225

M(cid:13)(cid:10) Annex VI Iguazú National Park: Code of conduct ................................................... 227

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wto.org(cid:13)(cid:10) 16:20 Annex VII Manual for an accessible environment .................................................... 233

e-un4(cid:13)(cid:10)15 4: Annex VIII Course on accessible tourism: How to organize and run accessible
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List of abbreviations ................................................................................................... 265

References and bibliography ..................................................................................... 269

Documentary sources ................................................................................................ 273

Acknowledgements .................................................................................................... 281
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Foreword

The exponential growth of the tourism sector over the last few decades offers limitless
opportunities for socio-economic development and job creation, but it also poses significant
challenges. Along with concerns about economic and environmental sustainability, we
must constantly recall that the different segments of society are not yet able to equally
enjoy tourism attractions, facilities and services.
Based on the principles of the 2007 International Convention on the Rights of Persons with
Disabilities, UNWTO works to promote “Accessible Tourism for All”, as we believe that
facilitating travel for people with disabilities is a basic, cross-cutting and integral element
of any responsible and sustainable tourism policy.
To advance “Accessible Tourism for All”, in addition to the political will, which is crucial, it
is also essential to build know-how and strong partnerships among public authorities, the
private sector and organizations of persons with disabilities.
With the aim of fostering accessible tourism and promoting the economic advantages it
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e-un4(cid:13)(cid:10)15 4: This publication is the result of the fruitful cooperation between UNWTO and the ACS
Delivered by http://www.IP Address: 103.255.39.4Tuesday, February 24, 20 FrnpTtheooaresi utvoustanheurtdia sreacal preetaeiosnana ndrdsta.,n nsbeBtdheruose ritvlph htee ir poedxpsvnt ae.aiv drnsitrisi noeaignvs em sat pheerreenixn tpsgcne boerfmocoiereanm srtcdosite atufe orrgdyirsa mtttihneo eec ue dhsdnn eeohi,cvva aewenllrc oi tkihptnhnimgneo e waaynl ceets cadoterrgfsa se atseb cibtgytoi live ctihc tiehfrere easaAr mitaCteaen Sgwda e ocFp rcoarkeuon sndodsduf iacbcpttuiisuloilt tbyntuhl ircaiainn­tl
make it possible for universal accessibility in tourism to become a reality.
We trust this manual will provide all relevant stakeholders with new tools and resources to
make their tourism destinations, facilities and services accessible for all and call upon all
partners to get inspiration from these best practices and continue working so that tourism
becomes a true universal right.

T aleb Rifai
S ecretary-General, World Tourism Organization (UNWTO)