Managing Improvement in Healthcare: Attaining, Sustaining and Spreading Quality PDF
Preview Managing Improvement in Healthcare: Attaining, Sustaining and Spreading Quality
ORGANIZATIONAL BEHAVIOUR IN HEALTH CARE MANAGING IMPROVEMENT IN HEALTHCARE Attaining, Sustaining and Spreading Quality Edited by AOIFE M. MCDERMOTT MARTIN KITCHENER MARK EXWORTHY Organizational Behaviour in Health Care Series editors Jean-Louis Denis Ecole Nationale d’Administration Université de Montréal Montreal, QC, Canada Justin Waring Centre for Health Innovation Leadership and Learning Nottingham University Business School Nottingham, UK Paula Hyde Manchester Business School University of Manchester Manchester, UK Published in co-operation with the Society for Studies in Organising Healthcare (SHOC), this series has two strands, the first of which con- sists of specially selected papers taken from the biennial conferences held by SHOC that present a cohesive and focused insight into issues within the field of organisational behaviour in healthcare. The series also encourages proposals for monographs and edited col- lections to address the additional and emergent topics in the field of health policy, organization and management. Books within the series aim to advance scholarship on the application of social science theories, methods and concepts to the study of organizing and managing health- care services and systems. Providing a new platform for advanced and engaged scholarship, books in the series will advance the academic community by fostering a deep analysis on the challenges for healthcare organizations and man- agement with an explicitly international and comparative focus. More information about this series at http://www.springer.com/series/14724 Aoife M. McDermott · Martin Kitchener Mark Exworthy Editors Managing Improvement in Healthcare Attaining, Sustaining and Spreading Quality Editors Aoife M. McDermott Mark Exworthy Cardiff Business School Health Services Management Centre Cardiff University University of Birmingham Cardiff, UK Birmingham, UK Martin Kitchener Cardiff Business School Cardiff University Cardiff, UK Organizational Behaviour in Health Care ISBN 978-3-319-62234-7 ISBN 978-3-319-62235-4 (eBook) https://doi.org/10.1007/978-3-319-62235-4 Library of Congress Control Number: 2017948302 © The Editor(s) (if applicable) and The Author(s) 2018 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Palgrave Macmillan imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland For Malcolm, for your support in everything Aoife Gyda chariad mawr i Jan, Madoc a Gethin. Diolch am yr ysbrydoliaeth Martin For Sarah, Dominic and Finnian Mark Foreword This book brings together a strong collection of chapters grouped around Managing Improvements in Healthcare. It addresses questions about how to attain, embed and sustain improvements in healthcare organisation and delivery. Each chapter reflects the challenges of and opportunities for achieving improvement across various international health systems. This book is presented in three parts; the first covers aims and approaches in quality improvement and examines different perspectives on quality through systematic studies in various interna- tional health contexts. The second concerns how to spread and embed quality improvements, including via an examination of various strate- gies for knowledge mobilisation. The third part concerns the various agents, co-producers and recipients of quality care. Where this work challenges existing perspectives for both academic and practitioner communities, it offers an up-to-date analysis of academic work and practitioner developments. Various ideas about quality improvement are studied in a way that connects academic and practitioner communities and provide insights that have the capacity to transform theory into policy and practice. These works demonstrate the impact that academic work in the field can have, through analyses and evaluations taken from academic studies vii viii Foreword around the world. This marks a turn in the book series towards issues of process, in particular, towards what has been termed the implementa- tion gap. This tenth book in the Organizational Behaviour in Health Care series brings together papers from the 10th Organisational Behaviour in Health Care (OBHC) conference held at Cardiff Business School, Cardiff University, Wales, in April 2016. The title of the conference was ‘Attaining, sustaining and spreading improvement’, and the conference was hosted by Cardiff Health Organisation and Policy Studies group (CHOPS). The conference was a great success with over 120 delegates from 18 countries across Europe, North America and Australia. We would like to thank Dr. Aoife McDermott and Prof. Martin Kitchener, the members of the scientific committee, and all at Cardiff Business School. The conference series is organised by the Society for Studies in Organising Healthcare (SHOC), which is a learned society and a mem- ber of the UK Academy of Social Sciences. The purpose of SHOC is to ‘[a]dvance the education of the public in the study of the organisation of health care including the promotion of research and the dissemina- tion of the useful results thereof’. SHOC sets up a scientific committee to plan and oversee each OBHC conference, including local academic partners. We are now looking forward to the 11th OBHC conference to be held in Montreal in April 2018, entitled ‘Co-ordinating care across boundaries and borders: Systems, networks and collaborations’. Paula Hyde OBHC Series Editor Contents Part I Quality Improvement: Aims, Approaches and Context 1 Evolving Dimensions of Quality Care: Comparing Physician and Managerial Perspectives 3 Rebecca Amati, Robert H. Brook, Amer A. Kaissi and Annegret F. Hannawa 2 Multi-level Pluralism: A Pragmatic Approach to Choosing Change and Improvement Methods 25 Liz Wiggins and Brian Marshall 3 Amendments to Reporting of QI Interventions: Insights from the Concept of Affordances 43 Emilie Berard, Jean-Louis Denis, Olivier Saulpic and Philippe Zarlowski 4 Emerging Hybridity: A Comparative Analysis of Regulatory Arrangements in the Four Countries of the UK 59 Joy Furnival, Ruth Boaden and Kieran Walshe ix x Contents 5 Contextual Factors Affecting the Implementation of Team-Based Primary Care: A Scoping Review 77 Dori A. Cross 6 Doing More with Less: Lean Healthcare Implementation in Irish Hospitals 99 Mary A. Keating and Brendan S. Heck Part II Embedding and Spreading Quality 7 Unlearning and Patient Safety 117 John G. Richmond 8 Checklist as Hub: How Medical Checklists Connect Professional Routines 135 Marlot Kuiper 9 Sustaining Healthcare Service Improvements Without Collective Dialogue and Participation: A Route to Partial Failure? 155 Anne McBride and Miguel Martínez-Lucio 10 Disseminating from the Centre to the Frontline: The Diffusion and Local Ownership of a National Health Policy Through the Use of Icons 169 David Greenfield, Margaret Banks, Anne Hogden and Jeffrey Braithwaite 11 Processes and Responsibilities for Knowledge Transfer and Mobilisation in Health Services Organisations in Wales 183 Emma Barnes, Alison Bullock and Wendy Warren
The list of books you might like
