Managing by Values: A Corporate Guide to Living, Being Alive, and Making a Living in the 21st

262 Pages·2006·3.54 MB·English

by  Simon L. Dolan, Salvador Garcia, Bonnie Richley (auth.)

MANAGING BY VALUES
All readers of this book are invited to have a personal online Value Audit
Assessment by using the following link: www.mbvsuite.com
MANAGING BY VALUES
A Corporate Guide to Living,
Being Alive, and Making a
Living in the 21st Century
Simon L. Dolan, Salvador Garcia
and Bonnie Richley
© Simon Dolan, Salvador Garcia and Bonnie Richley 2006
Forewords © John Abrams and Belmiro de Azevedo 2006
Softcover reprint of the hardcover 1 st edition 2006 978-0-230-00026-1
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in accordance with the Copyright, Designs and Patents Act 1988.
First published 2006 by
PALGRAVE MACMILLAN
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175 Fifth Avenue, New York, N.Y. 10010
Companies and representatives throughout the world
PALGRAVE MACMILLAN is the global academic imprint of the Palgrave
Macmillan division of St. Martin’s Press, LLC and of Palgrave Macmillan Ltd.
Macmillan® is a registered trademark in the United States, United Kingdom
and other countries. Palgrave is a registered trademark in the European
Union and other countries.
ISBN 978-1-349-27958-6 ISBN 978-0-230-59775-4 (eBook)
DOI 10.1057/9780230597754
This book is printed on paper suitable for recycling and made from fully
managed and sustained forest sources.
A catalogue record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Dolan, Simon.
Managing by values : a corporate guide to living, being alive, and making a living
in the 21st century / by Simon L. Dolan, Salvador Garcia and Bonnie Richley.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-230-00026-1 (cloth)
1. Management—Moral and ethical aspects. 2. Business ethics. I. Garcia,
Salvador (Sanchez Garcia), 1955– II. Richley, Bonnie. III. Title.
HF5387.D646 2006
174’.4—dc22 2006046257
10 9 8 7 6 5 4 3 2 1
15 14 13 12 11 10 09 08 07 06
To Adela, who really taught me the art of blending ‘living’, ‘being alive’
and ‘making a living’ … Simon L. Dolan
To Amparo, who provided the tender, loving and care, facilitating the
pursuit of my utopian thoughts … Salvador Garcia
To Anthony, for always making my dreams come true … Bonnie Richley
Every effort has been made to trace copyright holders, but if any have
been inadvertently overlooked the publishers will be pleased to make the
necessary arrangement at the first opportunity.
Contents
Foreword by Belmiro de Azevedo x
Foreword by John Abrams xiv
The Authors xviii
Acknowledgements xx
Introduction xxii
Part I Management by Values: Logic and Content
1 Managing by Values: Its Foundation
and Evolution 3
The evolution of MBV: from MBI, through MBO, to MBV 6
Triaxial model and key factors of MBV 14
MBV as the means for integrating strategic management
with ‘people’ policies and building commitment 17
MBV and corporate ethics: two close, but disparate
concepts 22
Summary 24
2 Values: But, What Actually Are They? 27
The meaning of the word ‘value’ 27
Moving from beliefs to behavior, via values 36
Beliefs and outcomes: the emergence of stress 39
Value formation in an organization 43
The power of values towards generation of
knowledge and success in organizations 46
Summary 49
3 Renew or Die: The Importance of Culture Change 50
Understanding organizational culture and why it matters 50
Why should an organization change? 51
What should the change involve and how far should
we go? 60
The need for ‘gearing’ between strategy, structure,
processes and people: the role of values 61
More of the same or ‘a change in the way of changing?’ 64
vii
viii CONTENTS
When is the right time to change? 67
Summary 68
4 The Logic of Two Different Cultures:
Control versus Development 69
The necessity to alternate and integrate control-oriented
management with development-oriented management 70
The meaning of values in control-oriented and
learning and development-oriented organizations 77
The rational-economic culture and why it fails 80
The formal and bureaucratic structure: can it work forever? 84
Revisiting the Hawthorne studies 89
Revisiting the humanist beliefs 90
The ‘socio-technical’ approach to management 91
Are organizations evolving? 93
Summary 94
Part II Practices Associated with Management by
Values (MBV)
5 The Relationships Between Organization
Development (OD) and MBV 97
What is organization development? 97
The innovative company: the learning organization 106
The structures and processes to be re-designed for cultural
evolution from control towards development 109
Surviving and thriving in the 21st century 113
Summary 115
6 Creating a Culture Shift: Roles and Managing
Resistance to Change in Your Company 116
Roles and responsibilities in implementing culture change 116
Roles to be assumed by the change leader(s) 119
The 3 phases of change 126
Moving from ‘doing things’ and ‘getting things done’
to ‘enabling things to happen’ 130
Resistance to change 133
The role of communication in managing resistance to
change 134
Managing the political dynamics of cultural change 135
Managing the emotional dynamics of cultural change 138
Culture shift and MBV 146
Summary 146
䉴 CONTENTS ix
7 A Step-by-Step Process for Putting MBV into Practice 148
Phase 0: pre-change 149
Phase I: distilling the essential values 154
Phase II: we are actually changing! it’s time to put the
project teams to work 182
Phase III: designing human resource policies based on
values 187
Phase IV: monitoring operational values via culture audits 195
Summary 197
8 Putting MBV into Practice is Not Easy: 24 Likely
Problem Areas, and Suggested Answers 199
9 Postscript: An MBV Voyage – Past, Present and Future 207
The birth of MBV: a synergy based on the authors’
experiences and beliefs 207
The dynamics and evolution of MBV 209
Culture, challenges and frontiers in MBV 214
Living, being alive and making a living: ‘pendulum’ and
‘kaleidoscopic’ perspectives of MBV 216
A final word to the reader 218
Driving your high-performance MBV organization to
success 219
Appendices 221
On-line instrument for auditing and measuring value gaps
and benchmarking in your organization
(the MBVsuite – www.mbvsuite.com) 221
Instrument for measuring leadership readiness for
championing culture change 222
References 228
Index 234