Managing. All-in-One For Dummies

699 Pages·2016·4.66 MB·English

by  Brounstein Marty et al.

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Managing
ALL-IN-ONE
by Marty Brounstein; Peter Economy;
Terry Hildebrandt, MA, MA, PCC;
Stephen Kindel; Ken Lloyd, PhD;
Marshall Loeb; Bob Nelson, PhD;
Christina Tangora Schlachter, PhD;
Vivian Scott and The Dispute Resolution
Center of Snohomish & Island Counties;
Marilee Sprenger
Managing All-in-One For Dummies®
Published by:
John Wiley & Sons, Inc.,
111 River Street, Hoboken,
NJ 07030-5774,
www.wiley.com
Copyright © 2014 by John Wiley & Sons, Inc., Hoboken, New Jersey
Published simultaneously in Canada
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permit-
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Library of Congress Control Number: 2013954203
ISBN 978-1-118-78408-2 (pbk); ISBN 978-1-118-80814-6 (ebk); ISBN 978-1-118-80815-3 (ebk)
Manufactured in the United States of America
10 9 8 7 6 5 4 3 2 1
Contents at a Glance
Introduction ................................................................ 1
Book I: Getting Started ................................................ 5
Chapter 1: Now You’re a Manager ...................................................................................7
Chapter 2: Setting Goals as a Manager ..........................................................................23
Chapter 3: Embracing Corporate Social Responsibility..............................................37
Chapter 4: Managing with Technology .........................................................................51
Book II: Embracing Leadership ................................... 61
Chapter 1: Tapping into the Brain of a Leader .............................................................63
Chapter 2: Training and Developing Leadership Brains .............................................87
Chapter 3: Developing a Vision ....................................................................................109
Chapter 4: Building Your Leadership Skill Set ...........................................................125
Chapter 5: The Process of Leadership ........................................................................145
Book III: Mastering Key Management Duties ............. 161
Chapter 1: Hiring: The Million-Dollar Decision ..........................................................163
Chapter 2: Engaging Your Employees .........................................................................181
Chapter 3: Managing Virtual Employees .....................................................................195
Chapter 4: Conducting Meetings That Work ..............................................................205
Chapter 5: Delegating to Get Things Done..................................................................219
Book IV: Communicating with Employees................... 239
Chapter 1: Encouraging Commitment through Coaching and Mentoring ..............241
Chapter 2: Communicating Effectively ........................................................................257
Chapter 3: Having Critical Conversations...................................................................289
Chapter 4: Conducting Performance Appraisals .......................................................315
Chapter 5: Resolving Conflict .......................................................................................347
Book V: Managing Teams ......................................... 373
Chapter 1: Putting Together a Strong Business Team ..............................................375
Chapter 2: Strategies for Building Effective Teams ...................................................397
Chapter 3: Developing Tools for Productive Team Players .....................................425
Chapter 4: Working Productively with Teams ...........................................................453
Chapter 5: Managing Advanced Team Matters ..........................................................473
Book VI: Managing Business Change ......................... 503
Chapter 1: Laying a Foundation for Change ...............................................................505
Chapter 2: Putting Your Plan for Change into Motion ..............................................529
Chapter 3: Making Change Stick ..................................................................................559
Chapter 4: Applying Change Strategies in Specialized Circumstances ...................589
Chapter 5: When Everything Changes: Working with Complex Change .................619
Index ...................................................................... 641
Table of Contents
Introduction ................................................................. 1
About This Book ..............................................................................................1
Foolish Assumptions .......................................................................................2
Icons Used in This Book .................................................................................2
Beyond the Book .............................................................................................3
Where to Go from Here ...................................................................................3
Book I: Getting Started ................................................. 5
Chapter 1: Now You’re a Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Identifying the Different Styles of Management ...........................................7
Tough guy (or gal) management ..........................................................8
Nice guy (or gal) management .............................................................9
The right kind of management ...........................................................10
Meeting the Management Challenge ...........................................................11
Skipping quick fixes that don’t stick..................................................12
Partnering with your employees........................................................13
Being open to new ideas and procedures ........................................14
Establishing two-way trust .................................................................15
Mastering the New Functions of Management ...........................................17
Energize .................................................................................................17
Empower ...............................................................................................18
Support ..................................................................................................19
Communicate .......................................................................................20
Taking the First Steps toward Becoming a Manager .................................20
Look and listen .....................................................................................21
Do and learn .........................................................................................22
Chapter 2: Setting Goals as a Manager . . . . . . . . . . . . . . . . . . . . . . . . . .23
Knowing Where You’re Going ......................................................................24
Identifying SMART Goals ..............................................................................27
Setting Goals: Less Is More ...........................................................................29
Communicating Your Vision and Goals to Your Team .............................31
Juggling Priorities: Keeping Your Eye on the Ball .....................................33
Using Your Power for Good: Making Your Goals Reality .........................34
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Managing All-in-One For Dummies
Chapter 3: Embracing Corporate Social Responsibility . . . . . . . . . . . .37
Understanding Socially Responsible Practices .........................................38
Figuring out how you can employ CSR .............................................38
Enjoying net benefits of socially responsible practices .................39
Developing a CSR strategy for implementation ...............................40
Evaluating the Political Side of Your Workplace .......................................41
Assessing your organization’s political environment .....................42
Identifying key players ........................................................................43
Redrawing your organization chart ...................................................44
Doing the Right Thing: Ethics and You .......................................................46
Defining ethics on the job ...................................................................46
Creating a code of ethics ....................................................................47
Checking out a sample code of ethics ...............................................49
Making ethical choices every day ......................................................49
Chapter 4: Managing with Technology . . . . . . . . . . . . . . . . . . . . . . . . . .51
Weighing the Benefits and Drawbacks of Technology in
the Workplace ............................................................................................52
Making advances, thanks to automation ..........................................52
Improving efficiency and productivity ..............................................53
Taking steps to neutralize the negatives ..........................................54
Using Technology to Your Advantage ........................................................55
Know your business ............................................................................56
Create a technology-competitive advantage ....................................56
Develop a plan ......................................................................................57
Get some help .......................................................................................59
Getting the Most Out of Company Networks .............................................59
Book II: Embracing Leadership .................................... 61
Chapter 1: Tapping into the Brain of a Leader . . . . . . . . . . . . . . . . . . . .63
Harnessing Multiple Intelligences ...............................................................63
The temporal intelligences .................................................................64
The spatial intelligences .....................................................................66
The personal and social intelligences ...............................................68
Assessing and Applying Your Emotional Intelligence ..............................70
Grasping the role of emotions ............................................................71
Becoming self-aware ............................................................................72
Motivating yourself to move toward goals .......................................75
Recognizing emotions in others.........................................................77
Modeling the emotion you want to see .............................................79
Dealing with out-of-control emotions ................................................80
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Table of Contents
Thinking Your Way to the Top: Decision Making ......................................81
Calling on your head and heart to make better decisions .............82
The frontal lobe: CEO of your brain ..................................................83
Maxing your working memory ...........................................................85
Chapter 2: Training and Developing Leadership Brains . . . . . . . . . . . .87
Holding Sticky Training Sessions ................................................................87
Determining where you are and where you want to go ..................88
Organizing and presenting information ............................................88
Moving from concrete to abstract information ...............................93
Creating Memories That Stick ......................................................................94
Using movement to enhance learning ...............................................95
Calling on pictures to tell the story ...................................................98
Offering feedback .................................................................................98
Redesigning Brains: Helping Employees Train for Change ....................100
Breaking habits, changing networks ...............................................100
Reinforcing changes ..........................................................................101
Dealing with minds that are difficult to change .............................103
Conducting Meetings That Matter .............................................................104
Creating continuity ............................................................................104
Sharing control ...................................................................................105
Soliciting feedback .............................................................................106
Getting your message across ...........................................................106
Keeping the conversations going.....................................................108
Chapter 3: Developing a Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
The Origins and Benefits of Visions ..........................................................110
Mapping where visions come from .................................................110
Establishing a standard of excellence .............................................111
Staying ahead of the game ................................................................112
Linking the present to the future .....................................................112
Developing a Doable Dream .......................................................................114
Eliminating the luck factor ................................................................114
SWOTing your staff ............................................................................115
Creating More than an Idea ........................................................................116
Assembling a team .............................................................................116
Moving from an idea to a plan ..........................................................118
Staying realistic ..................................................................................120
Using Vision to Harness Opportunities ....................................................122
Spotting an opportunity ....................................................................122
Searching out an opportunity ..........................................................123
Creating an atmosphere in which ideas flourish ...........................123
Keeping Your Vision Dynamic ...................................................................124
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Managing All-in-One For Dummies
Chapter 4: Building Your Leadership Skill Set . . . . . . . . . . . . . . . . . . .125
Taking Stock As You Get Started ...............................................................125
Assessing your situation ...................................................................126
Doing a personal inventory ..............................................................127
Understanding your mission ............................................................129
Getting to know your team ...............................................................130
Strengthening Your Leadership Muscles .................................................131
Using what you have .........................................................................131
Responding to situations flexibly ....................................................132
Taking advantage of fortuitous circumstances ..............................132
Making sense of ambiguous or contradictory messages ..............133
Ranking the importance of different elements ...............................134
Finding similarities in apparently different situations ..................134
Drawing distinctions between seemingly similar situations ........135
Putting concepts together in new ways ..........................................135
Coming up with novel ideas .............................................................136
Communicating with skill .................................................................136
Modeling Great Leadership Behaviors .....................................................138
Drive ....................................................................................................138
A sense of urgency .............................................................................139
Honesty ...............................................................................................140
Good judgment ...................................................................................140
Dependability .....................................................................................140
Trust ....................................................................................................141
Encouraging a learning environment ..............................................141
Grasping the Roles Leaders Play ...............................................................141
The truth seeker.................................................................................142
The direction setter ...........................................................................142
The agent from C.H.A.N.G.E ..............................................................143
The spokesperson .............................................................................143
The coach or team builder ...............................................................144
Chapter 5: The Process of Leadership . . . . . . . . . . . . . . . . . . . . . . . . . .145
Discovering the Skills of a Leader .............................................................145
Making leadership decisions ............................................................146
Setting a direction ..............................................................................146
Conducting mediation .......................................................................147
Facilitating ..........................................................................................148
Cheerleading .......................................................................................149
Harnessing Your Strengths and Weaknesses ...........................................150
Cooperating ........................................................................................150
Listening ..............................................................................................152
Placing others above yourself ..........................................................152
Meeting Expectations from All Directions ................................................153
Mapping out your expectations .......................................................154
Understanding your team’s expectations .......................................156
Living up to your superiors’ expectations......................................158