Description:Fully-revised and updated edition of this best-selling social work title. Content: Cover; Title; Copyright; Contents; Acknowledgements; Introduction; 1 The nature of organisations delivering social work and social care: structure and cultures; 2 Management, leadership and change management in social care; 3 Working within the organisational performance and regulatory framework: quality assurance systems; 4 Service user involvement and customer care; 5 Resource management in social care organisations; 6 The organisational equalities framework; 7 Dignity at work; 8 Learning organisations; Conclusion; Glossary; References; Index. Abstract: Fully-revised and updated edition of this best-selling social work title. Read more...