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Living on the Edge of Chaos Also available from ASQ Quality Press: Thinking Tools for Kids: An Activity Book for Classroom Learning, Revised Edition Sally J. Duncan and Barbara A. Cleary Permission to Forget: And Nine Other Root Causes of America’s Frustration with Education Lee Jenkins Transformation to Performance Excellence: Baldrige Education Leaders Speak Out Sandra Cokeley, Margaret A. Byrnes, Geri Markley, and Suzanne Keely, editors Charting Your Course: Lessons Learned During the Journey Toward Performance Excellence Robert Ewy and John G. Conyers The Quality Rubric: A Systematic Approach for Implementing Quality Principles and Tools in Classrooms and Schools Steve Benjamin Boot Camp for Leaders in K–12 Education: Continuous Improvement Lee Jenkins, Lloyd O. Roettger, and Caroline Roettger The Principal’s Leadership Counts!: Launch a Baldrige-Based Quality School Margaret A. Byrnes, with Jeanne C. Baxter Improving Student Learning: Applying Deming’s Quality Principles in the Classroom, Second Edition Lee Jenkins Quality Across the Curriculum: Integrating Quality Tools and PDSA with Standards Jay Marino and Ann Haggerty Raines Smart Teaching: Using Brain Research and Data to Continuously Improve Learning Ronald J. Fitzgerald There Is Another Way!: Launch a Baldrige-Based Quality Classroom Margaret A. Byrnes with Jeanne C. Baxter Futuring Tools for Strategic Quality Planning in Education William F. Alexander and Richard W. Serfass The Quality Toolbox, Second Edition Nancy R. Tague To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at http://www.asq.org/quality-press. Living on the Edge of Chaos Leading Schools into the Global Age Second Edition Karolyn J. Snyder, Ed.D. Michele Acker-Hocevar, Ph.D. Kristen M. Snyder, Ph.D. ASQ Quality Press Milwaukee, Wisconsin American Society for Quality, Quality Press, Milwaukee 53203 © 2008 American Society for Quality All rights reserved. Published 2008 Printed in the United States of America 12 11 10 09 08 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Snyder, Karolyn J. Living on the edge of chaos : leading schools into the global age / Karolyn J. Snyder, Michele Acker- Hocevar, Kristen M. Snyder.—2nd ed. p. cm. Includes bibliographical references and index. ISBN 978-0-87389-741-9 (casebound : alk. paper) 1. School management and organization—United States—Case studies. 2. Total quality management— United States—Case studies. 3. Educational change—United States—Case studies. I. Acker-Hocevar, Michele, 1948- II. Snyder, Kristen M., 1964- III. Title. LB2806.S585 2009 371.200973--dc22 2008013088 ISBN: 978–0-87389–741-9 No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Publisher: William A. Tony Acquisitions Editor: Matt Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange. Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800–248–1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005. To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site at www.asq.org or http://www.asq.org/quality-press. Printed on acid-free paper Special Thanks . . . For this second edition of Living on the Edge of Chaos, we want to thank our friends and partners around the world for the opportunities you gave us to learn about local living conditions, both good and poor, as well as the schooling challenges you face each day. We have found everywhere that great opportuni- ties exist for educators and students who venture out onto the global stage. Your contributions to our lives have made this new work possible. The ideas from systems, chaos, and complexity theories continue to be the foundation for living and working in this dynamic and challenging global age. And many of you gave us examples of how these theories play out in practice as we journeyed through your schools and your lives and learned to live together in digital cultures. The stories of your school’s global mindset, new images of power relationships, and the power of social networks provide a pathway to the future for many. To the in- ternational directors, board members, offi cers, hub coordinators, and Principals’ Council members of the International School Connection, we are grateful for the special journey we have had together over the last decade as we explored options and found pathways to the future for twenty-fi rst-century schools. We want to give special thanks to several individuals who have made a dif- ference for this second edition. To Professor Xinmin Sang and Professor Shuhua Li (who wrote the introduction to this book) for showing us the unique gifts to the world from the Chinese culture and its rich traditions. While Eastern and Western cultures are very different, we learned that we shared common views of the opportunities for educators to learn and work together across regions of the world. As such, your contribution to this work is important. To our colleagues and friends in the Pasco County School District in Florida, USA, who, after 20- plus years of working together, recently gave us a new challenge: to design a training system to prepare school- and district-based leaders for building and leading sustainable school development for this global age of living. The sto- ries about the cutting-edge work of Pasco County School District that fi ltered through the fi rst edition have provoked new thinking and action for many educa- tors around the world. It is our hope that the new story of the last several years will once again inspire leaders to consider the importance of preparing their lead- v vi Special Thanks . . . ers with a systemic world-view, digital cultures, and a global context for school development. A special thanks is given to Dr. Elaine Sullivan, our colleague in the Interna- tional School Connection, who carefully edited and redirected our thinking about the new Chapter 1. To Dr. John Fitzgerald, also our colleague in the International School Connection, special thanks for your perspective, recommendations, and careful consideration of the intent of the fi nal chapter in this book. Your perspec- tives mattered. And a special salute to Bob Anderson, our faithful (great) editor friend, who lived with us through the birth of this work in the woods of Maine one summer and who helped us craft each chapter in both the fi rst and second editions. We are grateful! Karolyn J. Snyder, Michele Acker-Hocevar, and Kristen M. Snyder 2008 Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv Professors Xinmin Sang and Shuhua Li, Nanjing University Part 1 Shifting Paradigms of Education Change. . . . . . . . . . . . . . . . . . 1 Chapter 1 Reinventing Schooling for a Global Age of Living . . . . . . . . . . . . . . . . . . 3 Perspectives on the New Mission of Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Comparing Nations on Educational Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Global Trends and Dynamics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 New Global Forms of Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Human Challenges in the Global Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Networking: The New Leadership Capacity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Benchmarks for a Global Learning Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Chapter 2 A Mechanical View of Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Newtonian Physics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 The Modern Bureaucracy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Schooling as a Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 The Breakdown of Bureaucratic Thinking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Chapter 3 An Organic View of Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Relativity Theory and Quantum Physics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Pioneers of a New Work Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Systems Theory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Chapter 4 An Emergent Theory of Change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Chaos and Complexity Theories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Basic Principles of Natural Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Living on the Edge of Chaos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Principles of Emergent Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 vii viii Contents Part 2 The New Mental Dance for Guiding Change . . . . . . . . . . . . . . . 79 Chapter 5 Living on the Edge of Chaos: A New Theory of Organizational Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Lesson 1: Growing Systems Respond to Environmental Changes. . . . . . . . . . . . . . . . . 83 Lesson 2: Disequilibrium Promotes Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Lesson 3: Energy Builds Through Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Lesson 4: Natural Systems Self-Organize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Lesson 5: New Systems Evolve from Complete Prototypes . . . . . . . . . . . . . . . . . . . . . 99 Lesson 6: Change Is a Dance of Life and Death . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Chapter 6 Confronting the Issues of Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Personal Power within Our Family of Origin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Moving Beyond the Family Metaphor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Historical and Traditional Defi nitions of Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Two Perspectives on Organizational Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Two Frames of Power: Dominator and Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Chapter 7 The Power River. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Schools as Partnership Cultures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 The Power River. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Studies of Teachers’ Perceptions of Power Arrangements . . . . . . . . . . . . . . . . . . . . . . . 123 Journeying Downriver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Chapter 8 Acting Locally and Thinking Globally about Poverty and Race. . . . . . . 133 What Are the Connections among Poverty, Race, and Values? . . . . . . . . . . . . . . . . . . . 134 Looking to the Future. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Part I: Global Perspectives—Let the Revolution Begin! . . . . . . . . . . . . . . . . . . . . . . . . 136 Part II: Making Connections Locally, Research on High- and Low-Performing, High-Poverty Schools of Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Part III: U.S. Policy of No Child Left Behind—Still Acting Locally!. . . . . . . . . . . . . . 149 Part IV: Lessons for Principals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Part 3 Tools to Facilitate New Prototypes of Schooling. . . . . . . . . . . . . 157 Chapter 9 Taking Stock of Your Organization: Benchmarking, Evaluation, and Accountability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Philosophical Choices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Accountability: Moving from Compliance Monitoring to Benchmarking Change . . . . 162 Evaluation: Moving from External Judgment to Continuous Improvement. . . . . . . . . . 165 Benchmarking Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Information Systems for Benchmarking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Chapter 10 Building a New Dynamic through Social Networks . . . . . . . . . . . . . . . . . 181 Education for Engaged Global Citizenship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 The International School Connection: Engaged Community. . . . . . . . . . . . . . . . . . . . . 192 Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Contents ix Chapter 11 Digital Cultures for Learning in a Global Age . . . . . . . . . . . . . . . . . . . . . 199 Digital Culture: A Conceptual Framework. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 The Digital Culture as a Pedagogical Revolution in the Twenty-fi rst Century . . . . . . . 208 A Case Example: Global Learning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Conclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Chapter 12 The Strategic Dance of Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Assessment and the Strategic Dance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 A Case Study Example: The Dynamics of Work Cultures in High- and Low-Achieving Schools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Part 4 Thriving at the Edge of Chaos . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Chapter 13 Developing Work Teams as Learning Communities. . . . . . . . . . . . . . . . . 249 Trends on Teams as Learning Communities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 Benchmarking Team Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257 The New Work of School Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262 Becoming World Class. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 Chapter 14 Leading Schools as Global Learning Centers. . . . . . . . . . . . . . . . . . . . . . 277 Part I. Leadership Capacities for Sustainable School Development: The Latest Development in the Pasco County Story. . . . . . . . . . . . . . . . . . . . . . . . . 279 Part II: Stories about Leading Schools onto the Global Stage . . . . . . . . . . . . . . . . . . . . 285 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Appendix A Global Learning Center Benchmarks: Examples from Many Schools Around the World. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305 Appendix B The MORE Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Appendix C Training Clusters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313 Bibliography. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

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