ffirs 7August2012;9:25:12 ffirs 7August2012;9:25:12 ffirs 7August2012;9:25:13 Management Lessons f r o m a Controversial Genius J A Y E L L I O T John Wiley & Sons, Inc. ffirs 7August2012;9:25:13 Coverimage:PaulMcCarthy Coverdesign:PaulMcCarthy Copyrightª2012byJayElliot.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedin anyformorbyanymeans,electronic,mechanical,photocopying,recording,scanning,or otherwise,exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyright Act,withouteitherthepriorwrittenpermissionofthePublisher,orauthorizationthrough paymentoftheappropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222 RosewoodDrive,Danvers,MA01923,(978)750–8400,fax(978)646–8600,oronthewebat www.copyright.com.RequeststothePublisherforpermissionshouldbeaddressedtothe PermissionsDepartment,JohnWiley&Sons,Inc.,111RiverStreet,Hoboken,NJ07030, (201)748–6011,fax(201)748–6008,oronlineathttp://www.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheir besteffortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespectto theaccuracyorcompletenessofthecontentsofthisbookandspecificallydisclaimany impliedwarrantiesofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymay becreatedorextendedbysalesrepresentativesorwrittensalesmaterials.Theadviceand strategiescontainedhereinmaynotbesuitableforyoursituation.Youshouldconsultwith aprofessionalwhereappropriate.Neitherthepublishernorauthorshallbeliableforany lossofprofitoranyothercommercialdamages,includingbutnotlimitedtospecial, incidental,consequential,orotherdamages. Forgeneralinformationonourotherproductsandservicesorfortechnicalsupport, pleasecontactourCustomerCareDepartmentwithintheUnitedStatesat(800)762(cid:2)2974, outsidetheUnitedStatesat(317)572(cid:2)3993orfax(317)572(cid:2)4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on-demand. Somematerialincludedwithstandardprintversionsofthisbookmaynotbeincludedin e-booksorinprint-on-demand.IfthisbookreferstomediasuchasaCDorDVDthatis notincludedintheversionyoupurchased,youmaydownloadthismaterialathttp:// booksupport.wiley.com.FormoreinformationaboutWileyproducts,visitwww.wiley.com. ISBN978-1-118-37952-3(cloth);ISBN978-1-118-43136-8(ebk); ISBN978-1-118-43142-9(ebk);ISBN978-1-118-43141-2(ebk) PrintedintheUnitedStatesofAmerica 10 9 8 7 6 5 4 3 2 1 ffirs 7August2012;9:25:15 For my wife, Liliana, and my sons, Jay-Alexander, Federico, and Scott, for their tolerance of the time I spent on this book. And in memory of Dr. Arynne Simon, the best coach I ever had. ffirs 7August2012;9:25:15 ffirs 7August2012;9:25:15 Contents Preface Why I Wrote This Book ix Chronology xiii 1 A Ding in the Universe: Everything Starts with an Inspiring Vision 1 2 Steve’s Business Philosophy and Values 15 3 People Who Know More than You: Choosing and Leading Your Lieutenants 29 4 Steve’s Secrets for Selecting Great People 41 5 Unusual Interviewing Techniques 53 6 To Protect Innovation, Create a Company within a Company 61 7 “No More Crap Products”: Creating Excellence 73 8 More on Product Strategy: Design Is How It Works 85 9 Entrepreneurial Confidence and High Standards 93 10 Employee Owners: Rewarding the Product Stakeholders 99 11 The Apple Workplace: Fostering Creativity 107 12 When Selling Becomes More Important than the Product 121 13 “And One More Thing”: Looking into the Distance 139 14 Flowers at His Doorstep: The Heritage of Steve Jobs 149 Notes 161 Acknowledgments 165 Index 167 vii ftoc 7August2012;9:20:9 ftoc 7August2012;9:20:9
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