Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements (Advances in Knowledge Management Research) PDF
Preview Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements (Advances in Knowledge Management Research)
Knowledge Management, Organizational Memory, and Transfer Behavior: Global Approaches and Advancements Murray E. Jennex San Diego State University, USA InformatIon scIence reference Hershey • New York Director of Editorial Content: Kristin Klinger Director of Production: Jennifer Neidig Managing Editor: Jamie Snavely Assistant Managing Editor: Carole Coulson Typesetter: Carole Coulson Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identi.cation purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Knowledge management, organizational memory, and transfer behavior : global approaches and advancements / Murray E. Jennex, editor. p. cm. -- (Advance in knowledge management research) Includes bibliographical references and index. Summary: "This book captures an in-depth knowledge base on the most current and useful concepts, applications, and processes relevant to the successful management of knowledge assets"--Provided by publisher. ISBN 978-1-60566-140-7 (hardcover) -- ISBN 978-1-60566-141-4 (ebook) 1. Knowledge management. 2. Corporate culture. 3. Organizational learning. I. Jennex, Murray E., 1956- HD30.2.K63767 2009 658.4'038--dc22 2008043804 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book set is original material. The views expressed in this book are those of the authors, but not necessarily of the publisher. Knowledge Management, Organizational Memory, and Transfer Behavior: Global Approaches and Advancements is part of the IGI Global series named Advances in Knowledge Management (AKM) Series, ISBN: 1935-360X If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for information on activating the library's complimentary electronic access to this publication. Advances in Knowledge Management Series (AKM) ISBN: 1935-360X Editor-in-Chief: Murray Jennex, San Diego State University, USA Knowledge Management in Modern Organizations IGI Publishing • copyright 2007 • 404 pp • H/C (ISBN: 1-59904-261-4) • US $89.96 (our price) • E-Book (ISBN: 1-59904-263-0) • US $68.76 (our price) Knowledge management has been growing in importance and popularity as a research topic and business initiative. Knowledge Management in Modern Organizations documents the latest key issues of knowledge management. The innovative chapters in this book discuss the philosophical foundations of knowledge management, serving as a viable resource for academicians, practi- tioners, researchers, and students. Knowledge Management in Modern Organizations depicts a global perspective as the contributors come from Asia, Europe, the Middle East, and the United States, and adds value to any course focused on KM in organizations. Current Issues in Knowledge Management Information Science Reference • copyright 2007 • 300pp • H/C (ISBN: 978-1-59904-916-8) • $180.00 (list price) As global enterprise grows increasingly reliant on electronic data, processes, and procedures, studies of the management of organizational knowledge are emergin at the forefront of criti- cal research. Current Issues in Knowledge Management combines cu.ing-edge research on the cultural, technical, organizational, and human issues surrounding the creation, capture, trans- fer, and use of knowledge in today’s organizations. Providing foremost information on topics such as organizational memory, knowledge management in enterprises, enablers and inhibitors of knowledge sharing and transfer, and emerging technologies of knowledge management, this estimable reference offers vital research information to practitioners and scholars in a variety of settings. The Advances in Knowledge Management (AKM) Book Series covers all aspects of the knowledge management discipline, from organizational issues to technology support to knowledge representation. AKM provides a forum for global aspects of knowledge management and for di.ering cultural perspectives on the use of knowledge and knowledge management. The book series also focuses on cultural and organizational issues as well as technical issues associated with the creation and implementation of knowledge management systems. The Advances in Knowledge Management actively seeks out interna- tional depictions of knowledge management and how these applications are implemented into practical functions, as well as how these technologies create new developments for the advancement of information systems and the knowledge society. Because of the growing importance of knowledge management technologies, this series aims to bridge the gap in available literature, while furthering research principles. Hershey • New York Order online at www.igi-global.com or call 717-533-8845 x 100 – Mon-Fri 8:30 am - 5:00 pm (est) or fax 24 hours a day 717-533-7115 Associate Editors Frada Burnstein, Monash University, Australia David Croasdell, University of Nevada – Reno, USA Robert Galliers, Bentley College, USA Uday Kulkarni, Arizona State University, USA Anne Massey, Indiana University, USA Lorne Olfman, Claremont Graduate University, USA Fons Wijnhoven, University of Twente, The Netherlands Editorial Review Board Theo Addo, San Diego State University, USA Peter Baloh, University of Ljubljana, Slovenia Nassim Belbaly, Montpellier Business School, France Hind Benbya, Montpellier Business School, France Artur Caetano, Technical University of Lisbon, Portugal Elayne Coakes, University of Westminster, UK Lynne P. Cooper, Jet Propulsion Laboratory, USA Jim Courtney, Central Florida University, USA Alexandra Durcikova, University of Arizona, USA John S. Edwards, Aston University, UK Irma Becerra-Fernandez, Florida International University, USA Andrew L. S. Goh, University of South Australia, Australia Meliha Handzic, Sarajevo School of Science and Technology, Bosnia and Herzegovina G. Harindranath, Royal Holloway, University of London, UK Clyde Holsapple, University of Kentucky, USA K.D. Joshi, Washington State University, USA Muhammadou Kah, Rutgers University, USA Sherif Kamel, American University of Cairo, Egypt Atreyi Kankanhalli, National University of Singapore, Singapore Karlheinz Kautz, Copenhagen Business School, Denmark Matthew H. S. Kuo.e, University of Michigan, USA Sungho Ha, Kyungpook National University, Republic of Korea Dorothy Leidner, Baylor University, USA Henry Linger, Monash University, Australia Fred Lins, August Enterprises, USA Ronald Maier, Leopold-Franzens-University of Innsbruck, Austria Thomas Menkhoff, Singapore Management University, Singapore Lisa Murphy, University of Alabama, USA Mark Nissen, Naval Post Graduate School, USA Rajesh K. Pillania, Management Development Institute, India Murali Raman, Monash University, Malaysia David Schwartz, Bar-Ilan University, Israel Stefan Smolnik, European Business School, Germany Dick Stenmark, Viktoria Institute, Sweden Luba Torlina, Deakin University, Australia Jiri Vorisek, Prague University of Economics, Czech Republic Kahled Wabba, Cairo University, Egypt Eleanor Wynn, Intel, USA Bin Zhang, Renmin University, Peoples Republic of China Suzanne Zyngier, La Trobe University, Australia Table of Contents Preface .................................................................................................................................................xix Chapter I Reflections on Knowledge Management Research and Practice ............................................................1 Murray E. Jennex, San Diego State University, USA Chapter II Knowledge Fusion: A Framework for Extending the Rigor and Relevance of Knowledge Management ...........................................................................................................................................9 Peter Keen, Nanyang Technological University, Singapore Margaret Tan, Nanyang Technological University, Singapore Chapter III Tapping Tacit Knowledge ...................................................................................................................26 Hazel Taylor, The Information School, University of Washington, Seattle, USA Chapter IV Advances in Knowledge Management: Mapping Ideas that Shape Practice .......................................42 Andrea Hornett, The Pennsylvania State University, Malvern, PA, USA Eric W. Stein, The Pennsylvania State University, Malvern, PA, USA Chapter V Knowledge Chain Activity Classes: Impacts on Competitiveness and the Importance of Technology Support .........................................................................................................................68 Clyde W. Holsapple, The University of Kentucky, USA Kiku G. Jones, The University of Tulsa, USA Chapter VI Developing a Knowledge-Based Organizational Performance Model for Improving Knowledge Flows in Discontinuous Organizations ................................................................................................89 Rahinah Ibrahim,Universiti Putra, Selangor, Malaysia Mark E. Nissen, Naval Postgraduate School, Monterey, California, USA Chapter VII Accountability and Ethics in Knowledge Management .....................................................................109 Frank Land, London School of Economics, UK Urooj Amjad, London School of Economics, UK Sevasti-Melissa Nolas, London School of Economics, UK Chapter VIII Social Capital and Knowledge Sharing in Knowledge-Based Organizations: An Empirical Study ............................................................................................................................119 Chay Yue Wah, SIM University, Singapore Thomas Menkhoff, Singapore Management University, Singapore Benjamin Loh, University of Cambridge, UK Hans-Dieter Evers,University of Bonn, Germany Chapter IX A Structured Method for Evaluating the Management of a Knowledge Management System Implementation ...................................................................................................................................140 Charlie C. Chen, Appalachian State University, USA Rong-An Shang, Soochow University, Taiwan Albert L. Harris, Appalachian State University, USA Zhi-Kai Chen, ASUSTek Computer, Inc., Taiwan Chapter X Toward a Consensus Knowledge Management Success Definition ...................................................163 Murray E. Jennex, San Diego State University, USA Stefan Smolnik, European Business School, Germany David T. Croasdell, University of Nevada, Reno, USA Chapter XI An Evaluation of Factors that Influence the Success of Knowledge Management Practices in U.S. Federal Agencies .........................................................................................................................172 Elsa Rhoads, Pension Bene.t Guaranty Corporation, USA Kevin J. O’Sullivan, New York Institute of Technology, USA Michael Stankosky, The George Washington University, USA Chapter XII Interdepartmental Knowledge Transfer Success During Information Technology Projects ...............189 Kevin Laframboise, Concordia University, Canada Anne-Marie Croteau, Concordia University, Canada Anne Beaudry, Concordia University, Canada Mantas Manovas, Concordia University, Canada Chapter XIII Improving KMS Acceptance: The Role of Organizational and Individuals’ Influence ......................211 Claudio Vitari, CETIC, Università Carlo Cattaneo, Italy Jennifer Moro, CETIC, Università Carlo Cattaneo, Italy Aurelio Ravarini, CETIC, Università Carlo Cattaneo, Italy Isabelle Bourdon, CREGO, Université Montpellier 2, France Chapter XIV IS Support for Knowledge Management and Firm Performance: An Empirical Study .....................234 Michael J. Zhang, Sacred Heart University, USA Chapter XV Chinese Culture and Virtual Knowledge Sharing in a Multinational Corporation .............................255 Wei Li, University of Illinois, USA Alexandre Ardichivili, University of Minnesota, USA Martin Maurer, University of Illinois, USA Tim Wentling, University of Illinois, USA Reed Stuedemann, Caterpillar University, USA Chapter XVI Selecting the Right Knowledge Management Tools: Software Trends and Key Evaluation Criteria ................................................................................................................................................270 Gilles Balmisse, KnowledgeConsult, France Denis Meingan, KnowledgeConsult, France Katia Passerini, New Jersey Institute of Technology, USA Chapter XVII Knowledge Patterns and Knowledge Refactorings for Increasing the Quality of Knowledge ...........281 Jörg Rech, Fraunhofer Institute for Experimental Software Engineering, Germany Raimund L. Feldmann, Fraunhofer USA, Center for Experimental Software Engineering, USA Eric Ras, Fraunhofer Institute for Experimental Software Engineering, Germany Andreas Jedlitschka, Fraunhofer Institute for Experimental Software Engineering, Germany Björn Decker, empolis GmbH, Germany Chapter XVIII Knowledge Elicitation and Mapping: Ontology as an Instrument of Design and Organizational Learning ..............................................................................................................................................329 Paul Jackson, Edith Cowan University, Australia Ray Webster, Murdoch University, Australia Chapter XIX Helping to Develop Knowledge Management Systems by Using a Multi-Agent Approach .............348 Aurora Vizcaino, University of Castilla-La Mancha, Spain Juan Pablo Soto, University of Castilla-La Mancha, Spain Javier Portillo, University of Castilla-La Mancha, Spain Mario Piattini, University of Castilla-La Mancha, Spain Chapter XX Adopting the Grid Computing & Semantic Web Hybrid for Global Knowledge Sharing .................365 Mirghani Mohamed, New York Institute of Technology, USA Michael Stankosky, The George Washington University, USA Vincent Ribière, Graduate School Bangkok University, Thailand, and Institute for Knowledge and Innovation (IKI-South-East-Asia), Bangkok, Thailand Chapter XXI The Effect of Knowledge Process Capabilities and Knowledge Infrastructure Capabilities on Strategy Implementation Effectiveness .........................................................................................382 Sineenad Paisittanand, Bangkok University, Thailand L. A. Digman, University of Nebraska, USA Sang M. Lee, University of Nebraska, USA Compilation of References ..............................................................................................................411 About the Contributors ...................................................................................................................450 Index ...................................................................................................................................................465
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