Knowledge Management in R&D at Corning AMA TIMM & IST

30 Pages·2010·1.14 MB·English

by  Norman, Debbie

Knowledge Management in R&D at Corning
American Quality & Productivity Center
Dr. James Scott
Science & Technology
Corning Incorporated
April 28, 2010
Agenda
 Company Overview
 Innovation Culture From 1850 to Today
 Lifetime of Knowledge
 Knowledge Management Approach – Our History
 Knowledge Management Challenge – Our Future
 An Electronic Lab Notebook For Corning
Corning Incorporated
Founded:
1851
Headquarters:
Corning, New York
Employees:
Approximately 25,000
worldwide
2009 Revenues:
$5.4 billion
Corning’s Market Segments
Display Environmental Telecommunications Life Sciences
• AMLCD Glass • Automotive Emissions • Optical Fiber and Cable • Drug Discovery and Genomics
Substrates Control • Hardware and Equipment • Cell and Molecular Biology
• Diesel Emission Control • General Laboratory Products
Specialty Materials
• Semiconductor Optics
• Mirrors and Windows
• Ophthalmic Products
Centralized Facility at Core of Global R&DE Network
• 1.5 MM sq. ft.
• All businesses
• All core technologies
• Pilot plants
• 1700 employees
Agenda
 Company Overview
 Innovation Culture From 1850 to Today
 Lifetime of Knowledge
 Knowledge Management Approach – Our History
 Knowledge Management Challenge – Our Future
 An Electronic Lab Notebook For Corning
A Deep Culture of Innovation at Corning
Glass envelope
for Thomas
Edison’s light
bulb
Processes for mass
producing the
Ceramic substrates for
television bulb
automotive catalytic
converters
1879 1915 1947 1970 1972 1984
Heat-resistant First low-loss
Pyrex® glass
optical fiber
AMLCD glass for
computers and
large screen TVs
Ribbon Machine – Still State of the Art Today
Corning –A Story of Discovery & Reinvention
A Culture of Knowledge Sharing in Corning
 Company culture
– Smallness; Informal; Polite; Friendly; People-oriented
– Deep belief in innovation success from collaboration
– Many stakeholders (councils)
 forces communications; sharing; breaks down silos
 Management Committee
– Leads innovation governance from the top
– Frequent visits to R&D for program reviews
 Technology + Business Leadership
– Multiple, joint communication venues to share latest
information and to manage the innovation pipeline
Success From Integration of Multiple Capabilities
Inorganic
Materials and
Processes
Semiconductor
Organic Materials
Materials and
and Processes
Processes
Core Capabilities
Thin Films and Biochemical
Surface Sciences Sciences
Optical Physics
Characterization
and Integration
and Modeling
Technologies