Knowledge Management and Organizational Memories PDF
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KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL MEMORIES KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL MEMORIES Edited by ROSE DIENG-KUNTZ INRIA, Sophia-Antipolis and NADAMATTA Universite de Technologie de Troyes "~. SPRINGER SCIENCE+BUSINESS MEDIA, LLC Library of Congress Cataloging-in-Publication Data Knowledge management and organizational memories / edited by Rose Dieng-Kuntz and Nada Matta. p. em. Includes bibliographieal referenees and index. ISBN 978-1-4613-5318-8 ISBN 978-1-4615-0947-9 (eBook) DOI 10.1007/978-1-4615-0947-9 1. Knowledge management. 2. Organizational cfreetiveness. 3. Information resources management. 4. Information technology--Management 1. Dieng-Kunt"~ Rose. II. Matta, Nada. 11030.2 .K665 2002 658.4'038--dc21 2002072137 Copyright © 2002 Springer Science+Business Media New York Originally published by Kluwer Academic Publishers in 2002 Softcover reprint of the hardcover 1s t edition 2002 AII rights reserved. No part ofthis work may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, microfilming, recording, or otherwise, without written permission from the Publisher, with the exception of any material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Permission for books published in Europe: [email protected] Permissions for books published in the United States of America: [email protected] Printed an acid-free paper. To my beloved Father Henri DIENG To my beloved Father Tanios MATTA TABLE OF CONTENTS LISTOFCONTRIBUTORS XI II••••••••••••••••II••••••••••••••••••••• PREFACE...........................................................•...•....................XV ACKNOWLEDGEMENTS XXIII II••••••••••••••••••II••••••••••••••• PART I:METHODS FORKNOWLEDGE MANAGEMENT 1 1.WHERE WILLKNOWLEDGE MANAGEMENTTAKE US ? KathrynBaker , 3 2. KNOWLEDGE CAPITALIZATIONWITHAKNOWLEDGE ENGINEERINGAPPROACH: THEMASKMETHOD NadaMatta, Jean-LouisErmine, Gerard Aubertinand Jean-YvesTrivin 17 PARTn:KNOWLEDGE-BASED APPROACHES ••••••••••••••••••••••••••••••••29 3.CAPITAliZINGAND SHARINGKNOWANDKNOW-HOW: AN APPROACH BASEDONATASKIMETHODKNOWLEDGE-BASED SYSTEM FranckyTrichet,MichelLeclereandBrunoTixier , 31 4. INTEGRATIONOFDEVELOPMENT, MAINTENANCE AND USEOF KNOWLEDGE BASES:SEAMLESS STRUCTURED KNOWLEDGE ACQUISITION PaivikkiParpola , 41 PARTill: ONTOLOGIESANDDOCUMENTS.•••••••••••••••••••••••••••••••••••51 5. MAINTAININGONTOLOGIESWITHORGANISATIONAL MEMORIES YannisKalfoglou '" , , 53 6. ENABLINGWORKFLOW-EMBEDDED OMACCESS WITHTHE DECORTOOLKIT viii Andreas Abecker, Spyros Dioudis, LudgervanElst, ChristianHouy, MariaLegal, Gregory Mentzas, StephanMillierand Giorgos Papavassiliou 63 7. KNOWLEDGE AND BUSINESS PROCESSES: APPROACHING AN INTEGRATION SteffenStaaband Hans-PeterSchnurr 75 8 SAMOVAR: USING ONTOLOGIES AND TEXT-MINING FOR BUILDINGAN AUTOMOBILEPROJECTMEMORY Joanna Golebiowska, Rose Dieng-Kuntz, OlivierCorbyand DidierMousseau.....89 9. FAQ-CENTEREDORGANIZATIONAL MEMORY Shih-Hung Wu, Min-YuhDay, Tzong-HanTsai, Wen-LianHsu 103 PART IV: CASE-BASED REASONING APPROACHES ...........•...........113 10. AKNOWLEDGE MANAGEMENT INITIATIVE BY UK LOCAL GOVERNMENT Ian Watson 115 11. KNOWLEDGE-BASED PROJECT PLANNING HectorMunoz-Avila. Kalyan Gupta, David W. Aha and Dana S. Nau 125 PARTV: DISTRIBUTED AND COLLABORATIVE APPROACHES 135 12. UNIFYING OR RECONCILING WHEN CONSTRUCTING ORGANIZATIONALMEMORY? SOME OPEN ISSUES Carla Simone ., '" , '" , '" , 137 13. DOMAIN ONTOLOGY AGENTS IN DISTRIBUTED ORGANIZATIONAL MEMORIES Ludgervan Elstand Andreas Abecker 147 14. NETEXPERT: AGENT-BASED EXPERTISE LOCATION BY MEANS OFSOCIALAND KNOWLEDGE NETWORKS Ramon Sangiiesa and Josep M. Pujol 159 15. KNOWLEDGESHARING IN DISTRIBUTEDORGANISATIONS IX Are Sorli, GunnarJohn CoIl, EinarDeWiand Kjell Tangen 169 16. SHARINGAND CHECKINGORGANISATION KNOWLEDGE Yun-HehChen-Burger '" 183 17. AMODELFORTHECOLLABORATIVE DESIGN OFMULTIPOINT OF-VIEW TERMINOLOGICALKNOWLEDGE BASES GillesFalquetand Claire-LiseMottazJiang , 193 18. BUILDINGORGANIZATIONALMEMORIES USING MULTI DIMENSIONALKNOWLEDGE NETWORKS Tang-HoU and LucLamontagne 203 AUTHORINDEX............•.......••.•..•............•.....•••...•..•..................213 INDEX......•.•.............••.•••..••..••••...•............•...............•••.•...........•215 List ofContributors Andreas Abecker GunnarJohnColI DFKI GmbH, P.O. Box2080,D ComputasAS, P.O.Box482, N-1327 67608Kaiserslautern, Germany, Lysaker, Norway Phone:+49-631-205-3470, htm:/lwww.computas.com Fax:+49631·205-321O Phone: +4767831000, E-mail: aabecker@d:fki.de Fax:+4767831001 E-mail: [email protected] David W. Aha NavyCenterforAppliedResearchin OlivierCorby ArtificialIntelligence, INRIA, ACACIAProject, NavalResearchLaboratory 2004routedesLucioles,BP 93, Washington,DC20375 06902 Sophia-AntipolisCedex, USA France [email protected] Gerard Aubertin, INRS,InstitutNationalderecherche Min-YuhDay etdesecurite, InstituteofInformationScience AvenuedeBourgogne, AcademiaSinica BP. 27,54501 VandoeuvreCedex, Nankang,Taipei,Taiwan. RO.C. France E-mail: [email protected] EinarDehli Computas AS, P.O.Box482,N-1327 KathrynBaker Lysaker, Norway UniversityofWashington,Battelle http://www.computas.com MemorialInstitute-PacificNorthwest Phone: +4767831000, NationalLaboratoryUSA Fax: +4767831001 E-mail: [email protected] Yun-HehChen-Burger Artificial Intellig~nce Application RoseDieng-Kuntz Institute, INRIA, ACACIAProject, TheUniversityofEdinburgh, 2004routedesLucioles,BP93, 80SouthBridge,RoomE32, 06902 Sophia-AntipolisCedex, EdinburghEHI IHN, UK France http://www.aiai.ed.ac.uk E-mail: [email protected] XII SpyrosDioudis ChristianHouy InformationManagement Unit, DHC Dr. Herterich& Consultants National Technical Universityof GmbH, Landwehrplatz6-7, Athens, D-66111 Saarbriicken, Germany, 9, Iroon Politexniou Str., 15780 E-mail: [email protected] Zografou, Greece Wen-LianHsu Ludgervan Elst InstituteofInformation Science DFKI GmbH, P.O. Box 2080, D Academia Sinica 67608 Kaiserslautern, Germany, Nankang, Taipei, Taiwan. R.O.C. Phone:+49-631-205-3470, Fax:+49 631-205-3210, Yannis Kalfoglou E-mail: [email protected] UniversityofEdinburgh School ofArtificial Intelligence, Jean Louis Ermine, DivisionofInformatics Tech-ClCO, Universitede 80 SouthBridge, EdinburghEHI Technologiede Troyes, IHN, Scotland 12 rue Marie Curie, BP. 2060, & Advanced Knowledge 10010TroyesCedex, France, Technologies (AKT), E-mail: [email protected] UniversityofSouthampton, DeptartmentofElectronicsand Gilles Falquet Computer Science, Centre Universitaired'lnformatique Highfield, SouthamptonSOl6 IBJ, (CUI), UniversityofGeneva, UK Switzerland [email protected] Joanna Golebiowska LucLamontagne INRlA, ACACIA Project, Computer Scienceand Operational 2004 route des Lucioles, BP93, Research Department, 06902 Sophia-AntipolisCedex, Universitede Montreal, France C.P. 6128, Succ. Centre-Ville, & RENAULT, TPZ DI2 138, Montreal (Quebec), DTSIIDTPUIKMPD, sce 18820860 Canada, H3C 317 quai de Stalingrad, 92109 Boulogne, France Tang-HoU [email protected] ComputerScience Department, Universitede Moncton, Moncton Kalyan Gupta (N.-B.), Canada, EIA3E9 NavyCenterfor Applied Research in Artificial Intelligence, Michel Leclere Naval Research Laboratory IRlN Washington, DC 20375 2, ruede la Houssiniere, BP92208 &31TIIndustries AES Division 44322 Nantes, France Alexandria, VA 22303 [email protected] XIII MariaLegal Giorgos Papavassiliou PLANETERNST& YOUNG, InformationManagementUnit, ApollonTower, 64 LouiseRiencourt, National Technical Universityof Gr-1l5 23 Athens, Greece Athens, E-mail: [email protected] 9, Iroon Politexniou Str., 15780Zografou, Greece Nada Matta Tech-CICO, Universitede Piiivikki Parpola Technologiede Troyes, Helsinki UniversityofTechnology 12 rueMarieCurie, BP. 2060, DepartmentofComputerScience 10010Troyes Cedex, France, andEngineering E-mail: [email protected] [email protected] GregoryMentzas JosepM. Pujol InformationManagementUnit, SoftwareDepartment National Technical Universityof UniversitatPolitecnicade Catalunya Athens, (UPC) 9, Iroon Politexniou Str., 15780 Barcelona, Spain Zografou, Greece [email protected] Claire-Lise MottazJiang Ramon Sangiiesa CentreUniversitaired'lnformatique SoftwareDepartment (CUI), UniversityofGeneva, Universitat Politecnica de Catalunya Switzerland (UPC) Barcelona, Spain DidierMousseau [email protected] RENAULT, TPZ012 138, DTSIIDTPUIKMPD, sce 18820860 Hans-PeterSchnurr quai de Stalingrad, 92109 Boulogne, OntopriseGmbH, France Haid-und-Neu-Strasse7, 76131 Karlsruhe, Germany StephanMillIer http://www.ontoprise.de DHCDr. Herterich& Consultants E-mail: [email protected] GmbH, Landwehrplatz6-7, D-66111 Saarbriicken, Germany, Carla Simone E-mail: [email protected] Dipartimentodi Informatica, Sisternisticae Comunicazione HectorMunoz-Avila Universita'di Milano-Bicocca, DepartmentofComputer Science Milano, Italy andEngineering, Lehigh University USA Dana Nau DepartmentofComputerScience and Engineering, LehighUniversity USA
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