Knowledge Management And Management Learning: Extending the Horizons of Knowledge-Based Management

402 Pages·2005·24.433 MB·English

by  Walter R.J. Baets

KNOWLEDGE MANAGEMENT AND
MANAGEMENT LEARNING:
Extending the Horizons of Knowledge-Based
Management
INTEGRATED SERIES IN INFORMATION SYSTEMS
Series Editors
Professor Ramesh Sharda Prof. Dr. Stefan Voß
Oklahoma State University Universität Hamburg
Other published titles in the series:
E-BUSINESS MANAGEMENT: Integration of Web Technologies with Business
Models! Michael J. Shaw
VIRTUAL CORPORATE UNIVERSITIES: A Matrix of Knowledge and Learning
for the New Digital Dawn/Walter RJ. Baets & Gert Van der Linden
SCALABLE ENTERPRISE SYSTEMS: An Introduction to Recent Advances!
edited by Vittal Prabhu, Soundar Kumara, Manjunath Kamath
LEGAL PROGRAMMING: Legal Compliance for RFID and Software Agent
Ecosystems in Retail Processes and Beyond! Brian Subirana and Malcolm Bain
LOGICAL DATA MODELING: What It Is and How To Do It! Alan Chmura and
J. Mark Heumann
DESIGNING AND EVALUATING E-MANAGEMENT DECISION TOOLS: The
Integration of Decision and Negotiation Models into Internet-Multimedia
Technologies! Giampiero E.G. Beroggi
INFORMATION AND MANAGEMENT SYSTEMS FOR PRODUCT
CUSTOMIZATION/ Blecker, Friedrich, Kaluza, Abdelkafi & Kreutler
MEDICAL INFORMATICS: Knowledge Management and Data Mining in
Biomedicine/ Chen, Fuller, Friedman & Hersh
KNOWLEDGE MANAGEMENT AND
MANAGEMENT LEARNING:
Extending the Horizons of Knowledge-Based
Management
Edited by
Walter Baets
Euromed Marseille - Ecole de Management
ECKM: Euromed Center for Knowledge Management
4y Springer
Walter Baets
Euromed Marseille
Library of Congress Cataloging-in-Publication Data
Knowledge management and management learning : extending the horizons of
knowledge-based management / edited by Walter Baets.
p. cm. - (Integrated series in information systems ; 9)
Includes bibliographical references.
ISBN-10: 0-387-25819-1
ISBN-13: 978-0-387-25819-5
ISBN-10: 0-387-25846-9 (e-book)
ISBN-13: 978-0-387-25846-1 (e-book)
1. Knowledge management. 2. Organizational learning. 3. Management.
I. Baets, W.R.J. (Walter RJ.) II. Series.
HD30.2.K636846 2005
658.4'038—dc22
2005044154
© 2005 by Springer Science+Business Media, Inc.
All rights reserved. This work may not be translated or copied in whole or in
part without the written permission of the publisher (Springer Science +
Business Media, Inc., 233 Spring Street, New York, NY 10013, USA), except
for brief excerpts in connection with reviews or scholarly analysis. Use in
connection with any form of information storage and retrieval, electronic
adaptation, computer software, or by similar or dissimilar methodology now
known or hereafter developed is forbidden.
The use in this publication of trade names, trademarks, service marks and
similar terms, even if they are not identified as such, is not to be taken as an
expression of opinion as to whether or not they are subject to proprietary rights.
Printed in the United States of America.
9 8 7 6 5 4 3 21 SPIN 11053903
springeronline.com
Wanderer, your footprints are
the path, and nothing more;
Wanderer, there is no path,
it is created as you walk.
By walking,
you make the path before you,
and when you look behind
you see the path which after you
will not be trod again.
Wanderer, there is no path,
but the ripples on the waters.
Antonio Machado
A very great musician came and stayed in our house.
He made one big mistake...
He was determined to teach me music,
and consequently, no learning took place.
Nevertheless, I did casually pick up from him
a certain amount of stolen knowledge.
Rabindranath Tagore
For Erna, without whom my writings would be stone and my thinking
frozen;
Now, you only see little of her light, but already a difference of day and
night for this book.
CONTENTS
ABOUT THE A UTHOR xiii
Introduction 1
Part 2: Application domains 4
1. Complexity: an emergent organisational paradigm in the knowledge
based economy 9
1.1 Introduction 9
1.2 The knowledge era 10
1.3 The complexity paradigm 13
1.4 What should be understood by Knowledge Management: the corporate
view 19
1.5 Research perspective on Knowledge Management 22
2. The epistemology of knowledge 25
2.1 What can we learn from the philosophers of science? 30
2.2 Post-modernism comes in fact from architecture 38
2.3 The widest view: a vision of Man and the holistic world 42
3. The complexity paradigm for a networked economy 47
4. Knowledge management and management learning: what computers
can still do 59
4.1 Knowledge and Learning 59
4.2 Knowledge Management Technologies 74
VIII KNOWLEDGE MANAGEMENT AND MANAGEMENT LEARNING
4.3 Virtual Learning Technologies 80
4.4 Communication Technologies 83
4.5 The Big Picture 84
5. Supporting Technologies for Knowledge Management 89
5.1 Introduction 89
5.2 Information Retrieval 91
5.3 Basics of information retrieval 93
5.4 Data Mining 104
5.5 Conclusions 112
6. Learning and interaction via ICT tools for the benefit of Knowledge
Management 113
6.1 In troductio n 113
6.2 Learning as a vehicle for Knowledge Management 115
6.3 Machine learning 118
6.4 ICT tools to support learning of human beings 123
6.5 Conclusions 124
7. Seducing, engaging and supporting communities at Achmea 125
7.1 1. Introduction 125
7.2 Communities of Practice at Achmea 126
7.3 The SES Model for community facilitation 128
7.4 KennisNet: an example CoP 134
7.5 Collaboration in Distributed Communities 136
7.6 Conclusions 140
8. Virtual learner-centred solutions for management education and
training 143
KNOWLEDGE MANAGEMENT AND MANAGEMENT LEARNING IX
8.1 Introduction 143
8.2 The case for e-learning: revolutionising management education and
training 143
8.3 Management education and e-learning 145
8.4 Towards a learner-centred application of e-learning tools 147
8.5 Applying learner-centred principles to the development of a virtual
learning environment 148
8.6 Experimentation with the Whizzdom learning environment 150
8.7 Research approach 153
8.8 Summary of the findings from the course experiments 154
8.9 Lessons learned from the course experiments 155
8.10 Instructional issues related to the design and delivery of hybrid
learning 158
9. A symbiosis of learning and work-practice 165
9.1 Increased attention for learning 165
9.2 Consequences for organizations and individuals 165
9.3 Integration of learning and work 167
9.4 Adult learning 168
9.5 Integration of learning and working 170
9.6 Research Approach 170
9.7 Summary of the findings from the learning trajectories 171
9.8 Lessons learned 175
9.9 Conclusions 180
10. Facilitating learning from desigii 181
10.1 Introduction 181
10.2 Research issues 181
X KNOWLEDGE MANAGEMENT AND MANAGEMENT LEARNING
10.3 Research objectives 185
10.4 Preliminary conceptual model 185
10.5 Research settings and activities 187
10.6 Main results 188
10.7 Participation 192
10.8 Evaluation 193
10.9 Negotiation 193
10.10 Creativity 194
10.11 Suggestions for using the DLM in practice 194
10.12 Relevance to business and academia 195
10.13 Summary 196
11. Cultural complexity: a new epistemological perspective 199
//./ Introduction 199
11.2 The problem of "culture " in (learning) organizations 200
11.3 A new perspective on cultural complexity? 203
11.4 What is complexity thinking? 205
11.5 Complexity thinking and its principles 208
11.6 What does complexity thinking mean for the cultural problematic in
organizations? 210
11.7 Conclusion 211
12. Dialogues are the bread and butter of the organization's knowledge
exchange 213
12.1 Management information systems 214
12.2 Knowledge management 216
12.3 Customer relationship management 216
12.4 Larger purposes and long-term needs and values 218