Table Of Content

to JOURNAL OF THE ACADEMY OF MARKETING SCIENCE Volume 30 Number 1 (Winter 2002) pp. 1-100 Number 2 (Spring 2002) pp. 101-180 Number 3 (Summer 2002) pp. 181-276 Number 4 (Fall 2002) pp. 277-536 Authors: JAP, SANDY D., “Online Reverse Auctions: Issues, Themes, and Pros- pects for the Future,” 506. ALAM, IAN, “An Exploratory Investigation of User Involvement in New JARVENPAA, SIRKKA L., see Balasubramanian, S. Service Development” [Research Note], 250. KALYANAM, KIRTHI, and SHELBY MCINTYRE, “The E-Marketing BAGOZZI, RICHARD P., see Dabholkar, P. A. Mix: A Contribution of the E-Tailing Wars,” 487. BALASUBRAMANIAN, SRIDHAR, ROBERT A. PETERSON, and KANNAN, P. K., see Rust, R. T. SIRKKA L. JARVENPAA, “Exploring the Implications of M-Com- KENNEDY, KAREN NORMAN, FELICIA G. LASSK, and JERRY R. merce for Markets and Marketing,” 348. GOOLSBY. “Customer Mind-Set of Employees Throughout the Or- BEARDEN, WILLIAM O., see Taylor, V. A. ganization,” 159. BELL, SIMON J., GREGORY J. WHITWELL, and BRYAN A. KUMAR, K. RAVI, see Gruca, T. S. LUKAS, “Schools of Thought in Organizational Learning,” 70. LAMBE, C. JAY, ROBERT E. SPEKMAN, and SHELBY D. HUNT, BELLO, DANIEL C., see Gilliland, D. I. “Alliance Competence, Resources, and Alliance Success: Conceptu- BERTHON, PIERRE, see Watson, R. T. alization, Measurement, and Initial Test,” 141. BOLTON, RUTH N., see Smith, A. K. LASSK, FELICIA G., see Kennedy, K. N. BRUNEL, FREDERIC F., see Ruth, J. A. LUKAS, BRYAN A., see Bell, S. J. BURKE, RAYMOND R., “Technology and the Customer Interface: LUNA, DAVID, LAURA A. PERACCHIO, and MARIA D. DE JUAN, What Consumers Want in the Physical and Virtual Store,” 411. “Cross-Cultural and Cognitive Aspects of Web Site Navigation,” CALANTONE, ROGER J., see Schmidt, J. B. 397. CARAVELLA, MARY, see Naravandas, N. MAHAJAN, VIJAY, RAJI SRINIVASAN, and JERRY WIND, “The COX, ANTHONY D., see Cox, D. Dot.com Retail Failures of 2000: Were There Any Winners?” 474 COX, DENA, and ANTHONY D. COX, “Beyond First Impressions: The MALHOTRA, ARVIND, see Zeithaml, V. A. Effects of Repeated Exposure on Consumer Liking of Visually Com- MCINTYRE, SHELBY, see Kalyanam, K. plex and Simple Product Designs,” 119. MONEY, R. BRUCE, see Hewett, K. DABHOLKAR, PRATIBHA A., and RICHARD P. BAGOZZ1, “An Atti- NARAYANDAS, DAS, MARY CARAVELLA, and JOHN tudinal Model of Technology-Based Self-Service: Moderating Et- DEIGHTON, “The Impact of Internet Exchanges on Business-to- fects of Consumer Traits and Situational Factors,” 184. DE JUAN, MARIA, see Luna, D. Business Distribution,” 500. DEIGHTON, JOHN, see Narayandas, N. NETEMEYER, RICHARD G., see Wang, G. FRANSES, PHILIP HANS, see Verhoef, P. C. OLSEN, SVEIN OTTAR, “Comparative Evaluation and the Relation- GILLILAND, DAVID L., and DANIELC . BELLO, “Two Sides to Attitu- ship Between Quality, Satisfaction, and Repurchase Loyalty” [Re- dinal Commitment: The Effect of Calculative and Loyalty Commit- search Note], 240. ment on Enforcement Mechanisms in Distribution Channels,” 24. OTNES, CELE C., see Ruth, J. A. GOOLSBY, JERRY R., see Kennedy, K. N. PAN, XING, BRIAN T. RATCHFORD, and VENKATESH SHANKAR, GRUCA, THOMAS S., D. SUDHARSHAN, and K. RAVI KUMAR, “Can Price Dispersion in Online Markets Be Explained by Differ- “Sibling Brands, Multiple Objectives, and Response to Entry: The ences in E-Tailer Service Quality?” 433 Case of the Marion Retail Coffee Market,” 59. PARASURAMAN, A., see Zeithaml, V. A. HEWETT, KELLY, R. BRUCE MONEY, and SUBHASH SHARMA, PARASURAMAN, A., and GEORGE M. ZINKHAN, “Marketing to “An Exploration of the Moderating Role of Buyer Corporate Culture and Serving Customers Through the Internet: An Overview and Re- in Industrial Buyer-Seller Relationships,” 229. search Agenda,” 286. HOEKSTRA, JANNY C., see Verhoef, P. C. PAVLOU, PAUL A., see Stewart, D. W. HUNT, SHELBY D., see Lambe, C. J. PENG, NA, see Rust, R. T. PERACCHIO, LAURA A., see Luna, D. Journal of the Academy of Marketing Science. PETERSON, ROBERT A.., see Balasubramanian, S. Volume 30, No. 4, pages 526-527. PITT, LEYLAND F.,, see Watson, R. T. Copyright © 2002 by Academy of Marketing Science. RATCHFORD, BRIAN T., see Pan, X. to JOURNAL OF THE ACADEMY OF MARKETING SCIENCE Volume 30 Number 1 (Winter 2002) pp. 1-100 Number 2 (Spring 2002) pp. 101-180 Number 3 (Summer 2002) pp. 181-276 Number 4 (Fall 2002) pp. 277-536 Authors: JAP, SANDY D., “Online Reverse Auctions: Issues, Themes, and Pros- pects for the Future,” 506. ALAM, IAN, “An Exploratory Investigation of User Involvement in New JARVENPAA, SIRKKA L., see Balasubramanian, S. Service Development” [Research Note], 250. KALYANAM, KIRTHI, and SHELBY MCINTYRE, “The E-Marketing BAGOZZI, RICHARD P., see Dabholkar, P. A. Mix: A Contribution of the E-Tailing Wars,” 487. BALASUBRAMANIAN, SRIDHAR, ROBERT A. PETERSON, and KANNAN, P. K., see Rust, R. T. SIRKKA L. JARVENPAA, “Exploring the Implications of M-Com- KENNEDY, KAREN NORMAN, FELICIA G. LASSK, and JERRY R. merce for Markets and Marketing,” 348. GOOLSBY. “Customer Mind-Set of Employees Throughout the Or- BEARDEN, WILLIAM O., see Taylor, V. A. ganization,” 159. BELL, SIMON J., GREGORY J. WHITWELL, and BRYAN A. KUMAR, K. RAVI, see Gruca, T. S. LUKAS, “Schools of Thought in Organizational Learning,” 70. LAMBE, C. JAY, ROBERT E. SPEKMAN, and SHELBY D. HUNT, BELLO, DANIEL C., see Gilliland, D. I. “Alliance Competence, Resources, and Alliance Success: Conceptu- BERTHON, PIERRE, see Watson, R. T. alization, Measurement, and Initial Test,” 141. BOLTON, RUTH N., see Smith, A. K. LASSK, FELICIA G., see Kennedy, K. N. BRUNEL, FREDERIC F., see Ruth, J. A. LUKAS, BRYAN A., see Bell, S. J. BURKE, RAYMOND R., “Technology and the Customer Interface: LUNA, DAVID, LAURA A. PERACCHIO, and MARIA D. DE JUAN, What Consumers Want in the Physical and Virtual Store,” 411. “Cross-Cultural and Cognitive Aspects of Web Site Navigation,” CALANTONE, ROGER J., see Schmidt, J. B. 397. CARAVELLA, MARY, see Naravandas, N. MAHAJAN, VIJAY, RAJI SRINIVASAN, and JERRY WIND, “The COX, ANTHONY D., see Cox, D. Dot.com Retail Failures of 2000: Were There Any Winners?” 474 COX, DENA, and ANTHONY D. COX, “Beyond First Impressions: The MALHOTRA, ARVIND, see Zeithaml, V. A. Effects of Repeated Exposure on Consumer Liking of Visually Com- MCINTYRE, SHELBY, see Kalyanam, K. plex and Simple Product Designs,” 119. MONEY, R. BRUCE, see Hewett, K. DABHOLKAR, PRATIBHA A., and RICHARD P. BAGOZZ1, “An Atti- NARAYANDAS, DAS, MARY CARAVELLA, and JOHN tudinal Model of Technology-Based Self-Service: Moderating Et- DEIGHTON, “The Impact of Internet Exchanges on Business-to- fects of Consumer Traits and Situational Factors,” 184. DE JUAN, MARIA, see Luna, D. Business Distribution,” 500. DEIGHTON, JOHN, see Narayandas, N. NETEMEYER, RICHARD G., see Wang, G. FRANSES, PHILIP HANS, see Verhoef, P. C. OLSEN, SVEIN OTTAR, “Comparative Evaluation and the Relation- GILLILAND, DAVID L., and DANIELC . BELLO, “Two Sides to Attitu- ship Between Quality, Satisfaction, and Repurchase Loyalty” [Re- dinal Commitment: The Effect of Calculative and Loyalty Commit- search Note], 240. ment on Enforcement Mechanisms in Distribution Channels,” 24. OTNES, CELE C., see Ruth, J. A. GOOLSBY, JERRY R., see Kennedy, K. N. PAN, XING, BRIAN T. RATCHFORD, and VENKATESH SHANKAR, GRUCA, THOMAS S., D. SUDHARSHAN, and K. RAVI KUMAR, “Can Price Dispersion in Online Markets Be Explained by Differ- “Sibling Brands, Multiple Objectives, and Response to Entry: The ences in E-Tailer Service Quality?” 433 Case of the Marion Retail Coffee Market,” 59. PARASURAMAN, A., see Zeithaml, V. A. HEWETT, KELLY, R. BRUCE MONEY, and SUBHASH SHARMA, PARASURAMAN, A., and GEORGE M. ZINKHAN, “Marketing to “An Exploration of the Moderating Role of Buyer Corporate Culture and Serving Customers Through the Internet: An Overview and Re- in Industrial Buyer-Seller Relationships,” 229. search Agenda,” 286. HOEKSTRA, JANNY C., see Verhoef, P. C. PAVLOU, PAUL A., see Stewart, D. W. HUNT, SHELBY D., see Lambe, C. J. PENG, NA, see Rust, R. T. PERACCHIO, LAURA A., see Luna, D. Journal of the Academy of Marketing Science. PETERSON, ROBERT A.., see Balasubramanian, S. Volume 30, No. 4, pages 526-527. PITT, LEYLAND F.,, see Watson, R. T. Copyright © 2002 by Academy of Marketing Science. RATCHFORD, BRIAN T., see Pan, X. INDEX 527 REIBSTEIN, DAVIDJ ., “What Attracts Customers to Online Stores, and “The Customer Economics of Internet Privacy,” Rust et al., 455. What Keeps Them Coming Back?” 465. “Customer Mind-Set of Employees Throughout the Organization,” RUST, ROLAND T., P. K. KANNAN, and NA PENG, “The Customer Kennedy et al., 159. Economics of Internet Privacy,” 455. “The Dot.com Retail Failures of 2000: Were There Any Winners?” RUTH, JULIE A., FREDERIC F. BRUNEL, and CELE C. OTNES, Mahajan et al., 474. “Linking Thoughts to Feelings: Investigating Cognitive Appraisals “Editorial Policies,” Varadarajan, 3. and Consumption Emotions in a Mixed-Emotions Context,” 44. “The Effect of Customers’ Emotional Responses to Service Failures on SAWHNEY, MOHANBIR, and JEFF ZABIN, “Managing and Mea- Their Recovery Effort Evaluations and Satisfaction Judgments,” suring Relational Equity in the Network Economy,” 313. Smith and Bolton, 5. SCHMIDT, JEFFREY B., and ROGER J. CALANTONE, “Escalation of “The Effect of Relational Constructs on Customer Referrals and Number Commitment During New Product Development,” 103. of Services Purchased From a Multiservice Provider: Does Age of SHANKAR, VENKATESH, see Pan, X. Relationship Matter?” Verhoef et al., 202. SHARMA, SUBHASH, see Hewett, K. SMITH, AMY K., and RUTH N. BOLTON, “The Effect of Customers’ “The Effects of Job Autonomy, Customer Demandingness, and Trait Emotional Responses to Service Failures on Their Recovery Effort Competitiveness on Salesperson Learning, Self-Efficacy, and Perfor- mance,” Wang and Netemeyer, 217. Evaluations and Satisfaction Judgments,” 5. SMITH, MICHAEL D., “The Impact of Shopbots on Electronic Mar- “The Effects of Price on Brand Extension Evaluations: The Moderating kets,” 446. Role of Extension Similarity,” Taylor and Bearden, 131. SPEKMAN, ROBERT E., see Lambe, C. J. “The E-Marketing Mix: A Contribution of the E-Tailing Wars,” SRINIVASAN, RAJI, see Mahajan, V. Kalyanam and McIntyre, 487. STEWART, DAVID W., and PAUL A. PAVLOU, “From Consumer Re- “Escalation of Commitment During New Product Development,” sponse to Active Consumer: Measuring the Effectiveness of Interac- Schmidt and Calantone, 103. tive Media,” 376. “An Exploration of the Moderating Role of Buyer Corporate Culture in SUDHARSHAN, D., see Gruca, T. S. Industrial Buyer-Seller Relationships,” Hewett et al., 229. TAYLOR, VALERIE A., and WILLIAM O. BEARDEN, “The Effects of “Exploring the Implications of M-Commerce for Markets and Mar- Price on Brand Extension Evaluations: The Moderating Role of Ex- keting,” Balasubramanian et al. 348. tension Similarity,” 131}. “From Consumer Response to Active Consumer: Measuring the Effec- VARADARAJAN, P. RAJAN, “Editorial Policies,” 3. tiveness of Interactive Media,” Stewart and Pavlou, 376. VARADARASJAN, P. RAJAN, “From the Editor,” 285. “From the Editor,” Varadarajan, 285. VARADARAJAN, P. RAJAN, and MANJIT S. YADAV, “Marketing “The Impact of Internet Exchanges on Business-to-Business Distribu- Strategy and the Internet: An Organizing Framework,” 296. tion,” Narayandas et al., 500. VERHOEF, PETER C., PHILIP HANS FRANSES, and JANNY C. “The Impact of Shopbots on Electronic Markets,” Smith, 446. HOEKSTRA, “The Effect of Relational Constructs on Customer Re- “Linking Thoughts to Feelings: Investigating Cognitive Appraisals and ferrals and Number of Services Purchased From a Multiservice Pro- Consumption Emotions in a Mixed-Emotions Context,” Ruth et al., 44. vider: Does Age of Relationship Matter?” 202. WANG, GUANGPING, and RICHARD D. NETEMEYER, “The Effects “Managing and Measuring Relational Equity in the Network Economy,” of Job Autonomy, Customer Demandingness, and Trait Competitive- Sawhney and Zabin, 313. ness on Salesperson Learning, Self-Efficacy, and Performance,” 217. “Marketing Strategy and the Internet: An Organizing Framework,” WATSON, RICHARD T., LEYLAND F. PITT, PIERRE BERTHON, Varadarajan and Yadav, 296. and GEORGE M. ZINKHAN, “U-Commerce: Expanding the Uni- “Marketing to and Serving Customers Through the Internet: An Over- verse of Marketing,” 333. view and Research Agenda,” Parasuraman and Zinkhan, 286. WHITWELL, GREGORY J., see Bell, S. J. “Online Reverse Auctions: Issues, Themes, and Prospects for the Fu- WIND, JERRY, see Mahajan, V. ture,” Jap, 506. YADAV, MANIIT S., see Varadarajan, P. R. “Schools of Thought in Organizational Learning,” Bell et al., 70. ZABIN, JEFF, see Sawhney, M. “Service Quality Delivery Through Web Sites: A Critical Review of Ex- ZEITHAML, VALARIE A., A. PARASURAMAN, and ARVIND tant Knowledge,” Zeithaml et al., 362. MALHOTRA, “Service Quality Delivery Through Web Sites: A “Sibling Brands, Multiple Objectives, and Response to Entry: The Case Critical Review of Extant Knowledge,” 362. of the Marion Retail Coffee Market,” Gruca et al., 59. ZINKHAN, GEORGE M., see Parasuraman, A. “Technology and the Customer Interface: What Consumers Want in the ZINKHAN, GEORGE M., see Watson, R. T. Physical and Virtual Store,” Burke, 411. “Two Sides to Attitudinal Commitment: The Effect of Calculative and Articles: Loyalty Commitment on Enforcement Mechanisms in Distribution Channels,” Gilliland and Bello, 24. “Alliance Competence, Resources, and Alliance Success: Conceptual- “U-Commerce: Expanding the Universe of Marketing.” Watson et al., 333. ization, Measurement, and Initial Test,” Lambe et al., 141. “An Attitudinal Model of Technology-Based Self-Service: Moderating “What Attracts Customers to Online Stores, and What Keeps Them Effects of Consumer Traits and Situational Factors,” Dabholkar and Coming Back?” Reibstein, 465. Bagozzi, 184. “Beyond First Impressions: The Effects of Repeated Exposure on Con- Research Notes: sumer Liking of Visually Complex and Simple Product Designs,” Cox and Cox, 119. “Can Price Dispersion in Online Markets Be Explained by Differences in “Comparative Evaluation and the Relationship Between Quality, Satis- E-Tailer Service Quality?” Pan et al., 433. faction, and Repurchase Loyalty,” Olsen, 240. “Cross-Cultural and Cognitive Aspects of Web Site Navigation,” Luna “An Exploratory Investigation of User Involvement in New Service De- et al., 397. velopment,” Alam, 250.