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Report Quality Evaluation Toourclients: tThoisernespuorrte.thPaltetahseehtiagl<heesatmsotmanednatrdtsoopfrorveipodretyqouuariietvyaalrueatmiaoinnotfaitnheed,usIefNuPlUnTeswsoualnddaqupapirietcyioaftethyiosusrtuadsys.esWshmeenntof complete,simplyfold,staple,anddropinthemail. Postagehasbeenpre-paidbyINPUTifmailedintheU.S. 1. Reporttitle. StrategicAssessmentoftheISOutsourcing Revolution (S0AS2) Pleaseindicateyourreasonforreadingthisreport: Requiredreading Newproductdevelopment Futurepurchasedecision Areaofhighinterest Business/marketplanning Systemsplanning Areaofgeneralinterest Productplanning Other Pleaseindicateextentreportusedandoverallusefulness: Extent Usefulness (1=Low, 5=High) Read Skimmed 1 2 3 4 5 ExecutiveOverview .. Completereport .. Partofreport{ %) .. 4. Howusefulwere: . Datapresented . Analyses . Recommendations Howusefulwasthereportintheseareas: . . Alertyoutonewopportunitiesorapproaches . . . Covernewareasnotcoveredelsewhere . . . . Confirmexistingideas . . . Meetexpectations . . . Other 6. Whichtopicsinthereportwerethemostuseful? Why? Inwhatwayscouldthereporthavebeenimproved? 8. Othercommentsorsuggestions: Name Title Department Company Address City State ZIP Telephone Datecompleted n^n^youforyourtimeandcooperation. M&S633/0112/89 INPUT STAPLE FOLDHEHE NOPOSTAGE NECESSARY IFMAILED INTHE UNITEDSTATES BUSINESS REPLY MAIL FirstClassMail PermitNo.9070 Vienna,VA POSTAGEWILLBEPAIDBYADDRESSEE Attention: MarketingDepartment INPUT 1953GallowsRoad,Suite560 Vienna,VA 22182-9793 MlllllllllllllllllIm.I.IMmI.mIMmmIMm.II FOLDHERE NOVEMBER 1992 STRATEGIC ASSESSMENT OF THE OUTSOURCING IS REVOLUTION INPUT 1953GallowsRoad,Suite560,Vienna,Virginia22182 (703)847-6870 STRATEGICASSESSMENTOFTHEISOUTSOURCINGREVOLUTION INPUT Publishedby INPUT 1953GallowsRoad,Suite560 Vienna,VA22182-3934 U.S.A. U.S.OutsourcingInformationSystems Program (SOSOP) strategicAssessmentofthe ISOutsourcingRevolution Copyright©1992byINPUT.Allrightsreserved. PrintedintheUnitedStatesofAmerica. No partofthispublication may be reproduced or distributedinanyform,orbyanymeans,orstoredinadata baseor retrieval system, withoutthe priorwritten permissionofthepublisher. Theinformationprovidedinthisreportisproprietaryto INPUT.Theclientagreestoholdasconfidentialallsuch information, andcontrolaccesstothe informationto preventunauthorizeddisclosure.Theinformationshallbe usedonlybytheemployeesofandwithinthecurrent corporatestructureoftheclient,andwillnotbedisclosed toanyotherorganizationorpersonincludingparent, subsidiary,oraffiliatedorganizationwithoutpriorwritten consentofINPUT. INPUTexercisesitsbesteffortsinpreparationofthe information provided inthis reportandbelievesthe informationcontainedhereintobeaccurate. However, INPUTshallhavenoliabilityforanylossorexpensethat mayresultfromincompletenessorinaccuracyofthe informationprovided. S0AS2.1•1992 STRATEGICASSESSMENTOFTHEISOUTSOURCINGREVOLUTION INPUT Abstract Theinformationsystems(IS)outsourcingrevolutionisspreading. The U.S.marketisakeadyover$12billionandmayexceed$40billionin fiveyears: Someoftheworld'slargestcompaniesareparticipating. This reportexaminestherationaleforISoutsourcingfrombothbuyerand vendorviewpoints;thedifferenttypesofISoutsourcing(itdoesnotjust applytocomputercenters!);andthenewopportunitiesintransition management,desktopservices,andbusinessoperationsoutsourcing. ThereportanalyzesaspecificISoutsourcingcontractingprocessin whichINPUTparticipated. Itgivesachecklistofcomponentsofan outsourcingcontractandpresentscasestudiesofthevarioustypesof contracts. 01992byINPUT.ReproductionProhibited.