IP Phone Admin Guide.book

504 Pages·2006·3.72 MB·English

by  Aastra Telecom, 2006

480i, 480i CT, 9112i, 9133i
SIP IP PHONE
41-001129-00
Rev 09
Administrator Guide
Release 1.4.1
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from
unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will
not be liable for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.
Copyright 2005-2006 Aastra Telecom. www.aastra.com
All Rights Reserved.
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a
personal, worldwide, non-transferable, non-sublicenseable and non-exclusive,
restricted use license to use Software in object form solely with the Equipment for
which the Software was intended. This Product may integrate programs, licensed
to Aastra by third party Suppliers, for distribution under the terms of this
agreement. These programs are confidential and proprietary, and are protected as
such by copyright law as unpublished works and by international treaties to the
fullest extent under the applicable law of the jurisdiction of the Customer. In
addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall
not disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display
Software furnished in object code form. Customer shall not modify, copy,
reproduce, distribute, transcribe, translate or reduce to electronic medium or
machine readable form or language, derive source code without the express
written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether
or not part of firmware), including all copies thereof, are and shall remain the
property of Seller and its Suppliers and are subject to the terms and conditions of
this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement
to abide by the terms and conditions contained herein. Removal or modification
of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of
this Agreement, shall automatically terminate this license. If this Agreement is
terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable
for any damages whatsoever (including without limitation, damages for loss of
business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such
damages.
41-001129-00 Rev 09, Release 1.4.1 iii

Contents
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Preface
About this guide ...............................................................................................................xiii
.
Introduction ...............................................................................................................xiii
.
Audience ...................................................................................................................xiii
.
Other Documentation ...............................................................................................xiv
.
Chapter 1
Overview
.
About this chapter ...........................................................................................................1-1
.
IP Phone Models ............................................................................................................1-2
.
Description ...............................................................................................................1-2
.
Firmware Installation Information ...................................................................................1-3
.
Description ...............................................................................................................1-3
.
Installation Considerations .......................................................................................1-3
.
Installation Requirements .........................................................................................1-4
.
Configuration Server Requirement ...........................................................................1-5
.
Firmware and Configuration Files ...................................................................................1-6
.
Description ...............................................................................................................1-6
.
Configuration File Precedence .................................................................................1-7
.
Configuration Methods .............................................................................................1-7
.
Installing the Firmware/Configuration Files ..............................................................1-8
.
Chapter 2
Configuration Interface Methods
.
About this chapter ...........................................................................................................2-1
.
IP Phone UI ....................................................................................................................2-2
.
Options Key ..............................................................................................................2-2
.
Aastra Web UI ................................................................................................................2-5
.
Description ...............................................................................................................2-5
.
Accessing the Aastra Web UI ..................................................................................2-5
.
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Status .......................................................................................................................2-6
.
s
t Operation .................................................................................................................2-7
n .
e Basic Settings ..........................................................................................................2-7
t .
n Advanced Settings ...................................................................................................2-8
o .
C Enabling/Disabling the Aastra Web UI .....................................................................2-9
.
.................................................................................................................................2-9
.
Chapter 3
Administrator Options
.
About this chapter ...........................................................................................................3-1
.
Administrator Level Options ...........................................................................................3-3
.
Description ...............................................................................................................3-3
.
IP Phone UI Options ................................................................................................3-3
.
Aastra Web UI Options ............................................................................................3-4
.
Configuration File Options ........................................................................................3-4
.
Phone Status ............................................................................................................3-6
.
Basic Preferences (Aastra Web UI) .......................................................................3-10
.
Network ..................................................................................................................3-12
.
Line Settings ..........................................................................................................3-19
.
Configuration Server Settings ................................................................................3-21
.
Firmware Update Features ....................................................................................3-22
.
...............................................................................................................................3-22
.
Chapter 4
Configuring the IP Phones
.
About this chapter ...........................................................................................................4-1
.
Overview .........................................................................................................................4-3
.
Basic Network Settings ...................................................................................................4-4
.
DHCP .......................................................................................................................4-4
.
Configuring Network Settings Manually ...................................................................4-7
.
Configuration Server Protocol ......................................................................................4-10
.
Configuring the Configuration Server Protocol .......................................................4-10
.
Advanced Network Settings .........................................................................................4-15
.
Network Address Translation (NAT) ......................................................................4-15
.
Configuring Nortel NAT (optional) ..........................................................................4-17
.
Configuring NAT Address and Port (optional) ........................................................4-19
.
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Virtual LAN (optional) .............................................................................................4-22
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Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS ......................4-23
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Network Time Servers ............................................................................................4-32 n
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Session Initiation Protocol (SIP) Settings ...............................................................4-38 e
. n
Real-time Transport Protocol (RTP) Settings .........................................................4-50 t
. s
Chapter 5
Operational Features
.
About this chapter ...........................................................................................................5-1
.
Operational Features ......................................................................................................5-3
.
Description ...............................................................................................................5-3
.
User Passwords .......................................................................................................5-6
.
Administrator Passwords .........................................................................................5-8
.
Hard Keys ................................................................................................................5-9
.
Softkeys/Programmable Keys ................................................................................5-12
.
Suppressing DTMF Playback .................................................................................5-24
.
Busy Lamp Field (BLF) (480i/480i CT/9133i only) .................................................5-26
.
Directed Call Pickup (BLF Call Interception)
(480i/480i CT/9133i) ...............................................................................................5-32
.
BLF Subscription Period (480i/480i CT/9133i) .......................................................5-35
.
Do Not Disturb (DND) ............................................................................................5-37
.
Bridged Line Appearance (BLA) (480i/480i CT/9133i only) ...................................5-39
.
Park Calls/Pick Up Parked Calls ............................................................................5-45
.
Last Call Return (lcr) (Sylantro Servers only) .........................................................5-58
.
Call Forwarding ......................................................................................................5-63
.
Callers List .............................................................................................................5-70
.
Missed Calls Indicator ............................................................................................5-74
.
Directory List ..........................................................................................................5-76
.
Voicemail (480i/480i CT only) ................................................................................5-84
.
XML Customized Services .....................................................................................5-87
.
SIP Local Dial Plan ..............................................................................................5-107
.
Incoming/Outgoing Intercom with Auto-Answer
(Intercom applicable to 480i/480i CT only) ...........................................................5-112
.
Audio Transmit and Receive Gain Adjustments ...................................................5-116
.
Ring Tones and Tone Sets ...................................................................................5-118
.
41-001129-00 Rev 09, Release 1.4.1 vii
Priority Alerting .....................................................................................................5-124
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t Stuttered Dial Tone ...............................................................................................5-131
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e Call Waiting Tone .................................................................................................5-133
t .
n Language .............................................................................................................5-135
o .
C
Chapter 6
Advanced Operational Features
.
About this chapter ...........................................................................................................6-1
.
Advanced Operational Features .....................................................................................6-2
.
MAC Address/Line Number in REGISTER Messages .............................................6-3
.
SIP Message Sequence for Blind Transfer ..............................................................6-5
.
Update Caller ID During a Call .................................................................................6-6
.
Boot Sequence Recovery Mode ..............................................................................6-7
.
Auto-discovery Using mDNS ....................................................................................6-8
.
Single Call Restriction (480i CT only) ......................................................................6-9
.
Chapter 7
Encryption and the IP Phone
.
About this chapter ...........................................................................................................7-1
.
Encryption and the IP Phone ..........................................................................................7-2
.
Configuration File Encryption Method ......................................................................7-2
.
Procedure to Encrypt/Decrypt Configuration Files ...................................................7-3
.
Chapter 8
Firmware Upgrade
.
About this chapter ...........................................................................................................8-1
.
Upgrading the Firmware .................................................................................................8-2
.
Manual Firmware Update (TFTP only) .....................................................................8-2
.
Manual Firmware and Configuration File Update .....................................................8-4
.
Automatic Update (auto-resync) ..............................................................................8-6
.
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Chapter 9
C
Troubleshooting
. o
About this chapter ...........................................................................................................9-1 n
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Troubleshooting ..............................................................................................................9-2 e
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Troubleshooting Solutions ..............................................................................................9-6
t
. s
Description ...............................................................................................................9-6
.
Why does my phone display “Application missing”? ................................................9-6
.
Why does my phone display the “No Service” message? ........................................9-7
.
Why does my phone display "Bad Encrypted Config"? ............................................9-7
.
Why is my phone not receiving the TFTP IP address from the DHCP Server? .......9-8
.
How do I set the IP phone to factory default? ........................................................9-11
.
How to reset a user’s password? ...........................................................................9-14
.
Appendix A
Configuration Parameters
.
About this appendix .......................................................................................................A-1
.
Setting Parameters in Configuration Files .....................................................................A-4
.
Operational, Basic, and Advanced Parameters .............................................................A-5
.
Network Settings .....................................................................................................A-5
.
Password Settings ..................................................................................................A-8
.
Aastra Web UI Settings .........................................................................................A-10
.
Configuration Server Settings ...............................................................................A-10
.
Type of Service (ToS)/DSCP Settings ...................................................................A-17
.
Virtual Local Area Network (VLAN) Settings .........................................................A-18
.
Network Address Translation (NAT) Settings ........................................................A-21
.
Time Server Settings .............................................................................................A-23
.
Time and Date Settings .........................................................................................A-25
.
SIP Local Dial Plan Settings .................................................................................A-32
.
SIP Basic, Global Settings ....................................................................................A-35
.
SIP Basic, Per-Line Settings .................................................................................A-43
.
Advanced SIP Settings .........................................................................................A-53
.
RTP, Codec, DTMF Global Settings ......................................................................A-58
.
DTMF Per-Line Settings ........................................................................................A-60
.
Silence Suppression Settings ...............................................................................A-61
.
Voicemail Settings .................................................................................................A-62
.
41-001129-00 Rev 09, Release 1.4.1 ix
Directory Settings ..................................................................................................A-63
.
s
t Callers List Settings ..............................................................................................A-64
n .
e Call Forward Settings ............................................................................................A-64
t .
n Missed Calls Indicator Settings .............................................................................A-65
o .
C XML Settings .........................................................................................................A-66
.
Action URI Settings ...............................................................................................A-69
.
Ring Tone and Tone Set Global Settings ..............................................................A-72
.
Ring Tone Per-Line Settings .................................................................................A-73
.
Stuttered Dial Tone Setting ...................................................................................A-74
.
Call Waiting Tone Setting ......................................................................................A-74
.
Priority Alert Settings .............................................................................................A-75
.
Language Settings ................................................................................................A-80
.
Suppress DTMF Playback Settings ......................................................................A-81
.
Intercom and Auto-Answer Settings ......................................................................A-82
.
Audio Transmit and Receive Gain Adjustment Settings .......................................A-85
.
Directed Call Pickup (BLF Call Interception) Settings ...........................................A-88
.
BLF Subscription Period Settings .........................................................................A-89
.
Hard Key Parameters ..................................................................................................A-90
.
Softkey/Programmable Key Parameters .....................................................................A-93
.
Softkey Settings for 480i and 480i CT ...................................................................A-94
.
Programmable Key Settings for 9112i and 9133i ................................................A-100
.
Advanced Operational Parameters ...........................................................................A-103
.
MAC Address/Line Number ...............................................................................A-103
.
Blind Transfer Setting. .........................................................................................A-104
.
Update Caller ID Setting. ....................................................................................A-105
.
Boot Sequence Recovery Mode. ........................................................................A-105
.
Single Call Restriction .........................................................................................A-106
.
Troubleshooting Parameters .....................................................................................A-107
.
............................................................................................................................A-109
.
Appendix B
Configuration Server Setup
.
About this appendix .......................................................................................................B-1
.
Configuration Server Protocol Setup .............................................................................B-2
.
TFTP Server Set-up ................................................................................................B-2
.
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