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Information & Management 41 (2004) 1057-1060 www.elsevier.com/locateddsw Author index to Volume 41 Adria, M., and S.D. Chowdhury, Centralization as a design consideration for the management of call centers 41 (2004) 497 Aerts, A.T.M., J.B.M. Goossenaerts, D.K. Hammer and J.C. Wortmann, Architectures in context: on the evolution of business, application software, and ICT platform architectures 41 (2004) 781 Aiken, M., see Wong, Z. 41 (2004) 125 Alex Tung, Y., see Gupta, A. 41 (2004) 56! Al-Mushayt, O., see Doherty, N.F. 41 (2004) 49 Amoako-Gyampah, K., and A.F. Salam, An extension of the technology acceptance model in an ERP implementation environment 41 (2004) 731 Ariguzo, G., see Wang, S. 41 (2004) 445 Attaran, M., Exploring the relationship between information technology and business process reengineering 41 (2004) 585 Aubert, B.A., S. Rivard and M. Patry, A transaction cost model of IT outsourcing 41 (2004) 921 Ball, L., see van Iwaarden, J. 41 (2004) 947 Bannerjee, S., see Kumar, R.L. 41 (2004) 289 Barker, J.R., see McKinney Jr., E.H. 41 (2004) 1043 Bendoly, E., see Kaefer, F. 41 (2004) 529 Bergeron, F., L. Raymond and S. Rivard, Ideal patterns of strategic alignment and business performance 41 (2004) 1003 Buhalis, D., eAirlines: strategic and tactical use of ICTs in the airline industry 41 (2004) 805 Byrd, T.A., and N.W. Davidson, Examining possible antecedents of IT impact on the supply chain and its effect on firm performance 41 (2004) 243 Chang, C.C., see Chen, R.-S. 41 (2004) Chang, J.C.-J., G. Torkzadeh and G. Dhillon, Re-examining the measurement models of success for Internet commerce 41 (2004) Chen, C.-J., and C.-C. Huang, A multiple criteria evaluation of high-tech industries for the science-based industrial park in Taiwan 41 (2004) Chen, R.-S., K.-Y. Lu, S.-C. Yu, H.-W. Tzeng and C.C. Chang, A case study in the design of BTO/CTO shop floor control system 41 (2004) 25 Chen, Y.-C., see Wu, J.-H. 41 (2004) 413 Chiou, J.-S., The antecedents of consumers’ loyalty toward Internet Service Providers 41 (2004) 685 Cho, J., Likelihood to abort an online transaction: influences from cognitive evaluations, attitudes, and behavioral variables 41 (2004) 827 Choe, J.-m., The consideration of cultural differences in the design of information systems 41 (2004) 669 Chowdhury, S.D., see Adria, M. 41 (2004) 497 Chung, J., and F.B. Tan, Antecedents of perceived playfulness: an exploratory study on user acceptance of general information- searching websites 41 (2004) 869 Clark, J.G., see Kotulic, A.G. 41 (2004) 597 Clark, T.H.K., see Hu, P.J.-H. 41 (2004) 227 Davidson, N.W., see Byrd, T.A. 41 (2004) 243 Davis, K.J., see McKinney Jr., E.H. 41 (2004) 1043 Diaz, I., F. Losavio, A. Matteo and O. Pastor, A specification pattern for use cases 41 (2004) 961 Deng, X., see Doll, W.J. 41 (2004) 199 Desouza, K.C., Strategic contributions of game rooms to knowledge management: some prelimenary insights 41 (2004) 63 Despontin, M., see Muylle, S. 41 (2004) 543 Dhaliwal, J., see Moores, T.T. 41 (2004) 1037 Dhillon, G., Dimensions of power and IS implementation 41 (2004) 635 Dhillon, G., see Chang, J.C.-J. 41 (2004) 577 Dickey, M.H., see Walsh, K.R. 41 (2004) 655 Elsevier B.V. doi: 10.1016/S0378-7206(04)00099-0 1058 Author index to Volume 4] Doherty, N.F., M. King and O. Al-Mushayt, The impact of inadequacies in the treatment of organizational issues on information systems development projects 41 (2004) 49 Doll, W.J., X. Deng and J.A. Scazzero, A process for post-implementation IT benchmarking 41 (2004) 199 Duggan, E.W., and C.S. Thachenkary, Integrating nominal group technique and joint application development for improved systems requirements determination 41 (2004) 399 Fazlollahi, B., see Vahidov, R. 41 (2004) Ferratt, T.W., see Vlahos, G.E. 41 (2004) Gattiker, T.F., and D.L. Goodhue, Understanding the local-level costs and benefits of ERP through organizational information processing theory 41 (2004) Goodhue, D.L., see Gattiker, T.F. 41 (2004) Goossenaerts, J.B.M., see Aerts, A.T.M. 41 (2004) Guan, T., and K.F. Wong, Nstar: an interactive tool for local web search 41 (2004) Gupta, A., Y. Alex Tung and J.R. Marsden, Digital signature: use and modification to achieve success in next generational e-business processes 41 (2004) Hammer, D.K., see Aerts, A.T.M. 41 (2004) Hampton-Sosa, W., see Koufaris, M. 41 (2004) Han, I., see Suh, B. 41 (2004) Heng, C.-S., B.C.Y. Tan and K.-K. Wei, De-escalation of commitment in software projects: Who matters? What matters? 41 (2004) Hsu, C.-L., and H.-P. Lu, Why do people play on-line games? An extended TAM with social influences and flow experience 41 (2004) Hu, P.J.-H., T.H.K. Clark and W.W. Ma, Examining technology acceptance by school teachers: a longitudinal study 41 (2004) Huang, A.H., Effects of multimedia on document browsing and navigation: an exploratory empirical investigation 41 (2004) Huang, C.-C., see Chen, C.-J. 41 (2004) Huang, J., see Jiang, J.J. 41 (2004) Huang, M.-H., Modeling virtual exploratory and shopping dynamics: an environmental psychology approach 41 (2004) Hung, S.-Y., see Jiang, J.J. 41 (2004) Hwang, H.-G., see Jiang, J.J. 41 (2004) Irani, Z., M. Themistocleous and P.E.D. Love, The impact of enterprise application integration on information system lifecycles 41 (2004) Janz, B.D., see Soliman, K.S. 41 (2004) Jiang, J.J.,G. Klein, H.-G. Hwang, J. Huang and S.-Y. Hung,-An exploration of the relationship between software development process maturity and project performance 41 (2004) Kaefer, F., and E. Bendoly, Measuring the impact of organizational constraints on the success of business-to-business e-commerce efforts: a transactional focus 41 (2004) 529 Kearns, G.S., and A.L. Lederer, The impact of industry contextual factors on IT focus and the use of IT for competitive advantage 41 (2004) 899 Kim, S., and L. Stoel, Dimensional hierarchy of retail website quality 41 (2004) 619 King, M., see Doherty, N.F. 41 (2004) 49 Klein, G., see Jiang, J.J. 41 (2004) 279 Knoepfle, G., see Vlahos, G.E. 41 (2004) 763 Kotulic, A.G., and J.G. Clark, Why there aren’t more information security research studies 41 (2004) 597 Koufaris, M., and W. Hampton-Sosa, The development of initial trust in an online company by new customers 41 (2004) 377 Kuk, G., Effectiveness of vendor-managed inventory in the electronics industry: determinants and outcomes 41 (2004) 645 Kumar, R.L., M.A. Smith and S. Bannerjee, User interface features influencing overall ease of use and personalization 41 (2004) 289 Kumar, R.L., see Smith, M.A. 41 (2004) 977 Lai, J.-Y., see Ong, C.-S. 41 (2004) 795 Lander, M.C., R.L. Purvis, GE. McCray and W. Leigh, Trust-building mechanisms utilized in outsourced IS development projects: a case study 41 (2004) 509 Lederer, A.L., see Kearns, G.S. 41 (2004) 899 Lederer, A.L., see Mirchandani, D.A. 41 (2004) 1021 Lee, P.C.B., Social support and leaving intention among computer professionals 41 (2004) 323 Lee, S., and G.G. Lim, The impact of partnership attributes on EDI implementation success 41 (2004) 135 Lee, S.-G., see Lee, S.M. 41 (2004) 707 Lee, S.M., S.-G. Lee and S. Yoo, An integrative model of computer abuse based on social control and general deterrence theories 41 (2004) 707 Author index to Volume 41 1059 Lee, V.C., see Sher, P.J. 41 (2004) 933 Leigh, W., see Lander, M.C. 41 (2004) 509 Lim, G.G., see Lee, S. 41 (2004) 135 Lin, C., and G. Pervan, The practice of IS/IT benefits management in large Australian organizations 41 (2004) 13 Lin, H.-H., see Wu, J.-H. 41 (2004) 413 Lok Yeung, W., and M.-t. Lu, Functional characteristics of commercial web sites: a longitudinal study in Hong Kong 41 (2004) 483 Losavio, F., see Diaz, I. 41 (2004) 961 Love, P.E.D., see Irani, Z. 41 (2004) 177 Lu, H.-P., see Hsu, C.-L. 41 (2004) 853 Lu, K.-Y., see Chen, R.-S. 41 (2004) 25 Lu, M.-t., see Lok Yeung, W. 41 (2004) 483 Ma, W.W., see Hu, P.J.-H. 41 (2004) 227 Marble, R.P., A system implementation study: management commitment to project management 41 (2004) 111 Marsden, J.R., see Gupta, A. 41 (2004) 561 Matteo, A., see Diaz, I. 41 (2004) 961 McCray, G.E., see Lander, M.C. 41 (2004) 509 McKinney Jr., E.H., J.R. Barker, D.R. Smith and K.J. Davis, The role of communication values in swift starting action teams: IT insights from flight crew experience 41 (2004) 1043 Millen, R., see van Iwaarden, J. 41 (2004) 947 Mirchandani, D.A., and A.L. Lederer, IS planning autonomy in US subsidiaries of multinational firms 41 (2004) 1021 Moenaert, R., see Muylle, S. 41 (2004) 543 Moores, T.T., and J. Dhaliwal, A reversed context analysis of software piracy issues in Singapore 41 (2004) 1037 Muylle, S., R. Moenaert and M. Despontin, The conceptualization and empirical validation of web site user satisfaction 41 (2004) 543 Mykytyn, P.P., see Paul, S. 41 (2004) 303 Nelson, K.G., see Somers, T.M. 41 (2004) 257 Ong, C.-S., J.-Y. Lai and Y.-S. Wang, Factors affecting engineers’ acceptance of asynchronous e-learning systems in high-tech companies 41 (2004) 795 Pastor, O., see Diaz, I. 41 (2004) 961 Patry, M., see Aubert, B.A. 41 (2004) 921 Paul, S., P. Seetharaman, I. Samarah and P.P. Mykytyn, Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams 41 (2004) 303 Pervan, G., see Lin, C. 41 (2004) 13 Peters, P., K.G. Tijdens and C. Wetzels, Employees’ opportunities, preferences, and practices in telecommuting adoption 41 (2004) 469 Pian, Y., see Teo, T.S.H. 41 (2004) 457 Purvis, R.L., see Lander, M.C. 41 (2004) 509 Raymond, L., see Bergeron, F. 41 (2004) 1003 Rivard, S., see Aubert, B.A. 41 (2004) 921 Rivard, S., see Bergeron, F. 41 (2004) 1003 Salam, A.F., see Amoako-Gyampah, K. 41 (2004) 731 Samarah, I., see Paul, S. 41 (2004) 303 Scazzero, J.A., see Doll, W.J. 41 (2004) 199 Seetharaman, P., see Paul, S. 41 (2004) 303 Sher, P.J., and V.C. Lee, Information technology as a facilitator for enhancing dynamic capabilities through knowledge management 41 (2004) 933 Sherif, K., and A. Vinze, Barriers to adoption of software reuse. A qualitative study 41 (2004) 159 Shih, H.-P., An empirical study on predicting user acceptance of e-shopping on the Web 41 (2004) 351 Shih, H.-P., Extended technology acceptance model of Internet utilization behavior 41 (2004) 719 Smith, D.R., see McKinney Jr., E.H. 41 (2004) 1043 Smith, M.A., and R.L. Kumar, A theory of application service provider (ASP) use from a client perspective 41 (2004) 977 Smith, M.A., see Kumar, R.L. 41 (2004) 289 Soliman, K.S., and B.D. Janz, An exploratory study to identify the critical factors affecting the decision to establish Internet- based interorganizational information systems 41 (2004) 697 Somers, T.M., and K.G. Nelson, A taxonomy of players and activities across the ERP project life cycle 41 (2004) 257 Steyaert, J.C., Measuring the performance of electronic government services 41 (2004) 369 1060 Author index to Volume 41 Stoel, L., see Kim, S. 41 (2004) Suh, B., and I. Han, The IS risk analysis based on a business model 41 (2004) Tan, B.C.Y., see Heng, C.-S. 41 (2004) Tan, F.B., see Chung, J. 41 (2004) Tang, J.-H., see Yang, H.-L. 41 (2004) Teo, T.S.H., and Y. Pian, A model for Web adoption 41 (2004) Thachenkary, C.S., see Duggan, E.W. 41 (2004) Themistocleous, M., see Irani, Z. 41 (2004) Tijdens, K.G., see Peters, P. 41 (2004) Torkzadeh, G., see Chang, J.C.-J. 41 (2004) Tzeng, H.-W., see Chen, R.-S. 41 (2004) Vahidov, R., and B. Fazlollahi, Pluralistic multi-agent decision support system: a framework and an empirical test 41 (2004) van der Heijden, H., and T. Verhagen, Online store image: conceptual foundations and empirical measurement 41 (2004) van der Wiele, T., see van Iwaarden, J. 41 (2004) van Iwaarden, J., T. van der Wiele, L. Ball and R. Millen, Perceptions about the quality of web sites: a survey amongst students at Northeastern University and Erasmus University 41 (2004) Verhagen, T., see van der Heijden, H. 41 (2004) Vijayasarathy, L.R., Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model 41 (2004) Vinze, A., see Sherif, K. 41 (2004) Vlahos, G.E., T.W. Ferratt and G. Knoepfle, The use of computer-based information systems by German managers to support decision making 41 (2004) Walsh, K.R., and M.H. Dickey, Structured modeling group support systems: a product design theory 41 (2004) Wang, S., and G. Ariguzo, Knowledge management through the development of information schema 41 (2004) Wang, Y.-S., Assessment of learner satisfaction with asynchronous electronic learning systems 41 (2004) Wang, Y.-S., see Ong, C.-S. 41 (2004) Wei, K.-K., see Heng, C.-S. 41 (2004) Wetzels, C., see Peters, P. 41 (2004) Wong, K.F., see Guan, T. 41 (2004) Wong, Z., and M. Aiken, Automated facilitation of electronic meetings 41 (2004) Wortmann, J.C., see Aerts, A.T.M. 41 (2004) Wu, L.-L., Understanding senior management’s behavior in promoting the strategic role of IT in process reengineering: use of the theory of reasoned action 41 (2004) Wu, J.-H., Y.-C. Chen and H.-H. Lin, Developing a set of management needs for IS managers: a study of necessary managerial activities and skills 41 (2004) Yang, H.-L., and J.-H. Tang, Team structure and team performance in IS development: a social network perspective 41 (2004) Yoo, S., see Lee, S.M. 41 (2004) Yu, S.-C., see Chen, R.-S. 41 (2004) Zhuge, H., Active e-document framework ADF: model and tool 41 (2004) Information & Management 41 (2004) 1061-1064 www.elsevier.com/locateddsw Subject index to Volume 41 Activity competency model, 413 Communication, 731, 1043 Adoption, 457 Communication medium, 399 Affiliation needs, 323 Compatibility, 747 Agency theory, 1021 Competitive advantage, 899 Airlines, 805 Component development, 159 Alignment, 781 Computer abuse, 707 Analytic Hierarchy Process (AHP), 149, 839 Computer professionals, 323 [Antecedents of] perceived playfulness, 869 Computer security, 561 Apparel, 619 Computer verification and authentication, 561 Application architecture, 781 Confirmatory factor analysis, 577 Application service providers, 977 Corporate governance theory, 1021 Application service provision, 977 Critical success factors, 257 Architecture description, 781 Critiquing systems, 883 Asset specificity, 921 Cross-section data, 469 Asset valuation, 149 Cultural differences, 669 Asset—function assignment, 149 Customer satisfaction, 369 Attitudes toward e-shopping, 827 Customer service, 497 Autonomous learning, 199 Customer surveys, 369 Autonomy, 1021 Customer value, 577 Barriers to adoption, 159 D.1.1 applicative (functional) programming, 655 Behavioral intention, | D.2.10 design, 655 Belief—attitude—intention—behavior relationship, 351 D.2.2 design tools and techniques, 655 Belief—attitude—performance chain, 719 Decentralization, 497 Benchmarking, 199 Decision making, 763 Biometrics technologies, 561 Decision roles, 763 Browsing, 189 Decision support systems, 883 BTO/CTO, 25 De-escalation of commitment, 99 Business architecture, 781 Design of information systems, 669 Business model, 149 Differentiation, 431 Business performance, 1003 Digital signature, 561 Business processes, 635 Dimensional hierarchy, 619 Business strategy, 1003 Diversity of team members, 303 Business structure, 1003 Dominant design, 781 Businesses process reengineering, 585 Dynamic capabilities, 933 Business-to-business, 697 Business-to-business (B2B) e-commerce, 529 E-business, 289, 947 E-commerce, 561 Call centers, 497 EDI, 135, 697, 977 Capability maturity model, 279 e-Document, 87 Case studies, 159 E-government services, 369 Centralization, 497 E-learning, 795 Change management, 257 Electronic commerce, 39, 377, 609, 697 Cluster analysis, 483 Electronic learning, 75 Coalignment, 1003 Electronic meetings, 125 Collaboration, 303 Electronic signature, 561 Commercial web sites, 483 Emotions, 39 Elsevier B.V. doi: 10.1016/S0378-7206(041)0000-4 1062 Subject index to Volume 41 Employee involvement, 645 Information use behavior, 719 End user computing, 707 Infrastructure, 177 End-user computing satisfaction, 75 Initial trust, 377 Enterprise application integration, 177 Instrument development, 75, 577 Enterprise resource planning, 257, 431, 509, 731 Integration, 431 Enterprise system, 431 Intellectual property rights, 1037 Environmental psychology, 39 Intelligent agents, 883 Environmental uncertainty, 899 Interdependence, 431 ERP, 431 Internet, 457, 697, 719, 805 e-Shopping, 351 Internet commerce, 577 E-tailers, 619 Internet searching, 213 Ethics, 1037 Inter-organizational information systems, 529, 697 Europe, 763 Intranet, 719, 805 Executive support systems, 189 IS effectiveness, 289 Explicit knowledge, 63 IS implementation, 635 Extranet, 805 IS management development, 413 IS manager, 413 Factor interaction, 111 IS operations, 921 Fit, 1003 IS outsourcing, 977 Flow experience, 853 IS Planning, 1021 Forthcoming technology expectancy, 685 IS/IT benefits realization, 13 Functional characteristics, 483 IS/IT investment evaluation, 13 Fundamental objectives, 577 IS/IT management, 13 ISP, 685 IT adoption, 227 General information-searching website, 869 IT adoption in education, 227 Germany, 763 IT impact, 199 Gestalt, 1003 IT outsourcing, 977 Grounded theory, 977 IT strategy, 597, 1003 Grounded theory methodology, 159 IT structure, 1003 Group decision support systems, 125, 303 IT usage, 199 Group facilitation, 125 Group heterogeneity, 303 Group support methodology, 399 JAD, 399 Group support systems (GSS), 125, 655 Job characteristics, 469 Groupware, 655 Job satisfaction, 323 Just-in-time/kanban, 25 H.5.3 group and organization interfaces, 655 H.4.1 office automation, 655 Knowledge exchange, 63 High-tech industry, 839 Knowledge management, 63, 445, 933 Household factors, 469 Human factors, 399 Learner satisfaction, 75 Learning, 199 1.6.5 model development, 655 Leaving intention, 323 ICT platform architecture, 781 Lifecycle, 177 Implementation, 135 Likelihood to abort an online transaction, 827 ’ Implementation of IT innovations, 257 Limits-to-value, 645 Individual factors, 469 Logistics, 25 Induced learning, 199 Logistics integration, 645 Information amount, 669 Longitudinal study, 483 Information Communication Technologies, 805 Loyalty, 685 Information intensity, 899 Information load, 39 Management accounting information systems, 669 Information retrieval, 189 Management activity, 413 Information schema, 445 Managerial use, 763 Information service, 87 Manufacturing planning and control systems, 431 Information systems, 49, 63, 763 Means objectives, 577 Information systems development, 335, 399, 961 Measurement, 75 Information technology, 1, 585, 763, 933 Meeting facilitation, 399 Information technology impact, 243 Mental models, 763 Information technology performance, 585 Model, 457 | Subject index to Volume 41 1063 Multi-agent systems, 883 Rules, 87 Multimedia, 189 Multinational firms, 1021 Scale development, 543 Multivariate analyses, 469 Science-based industrial park, 839 Search engine, 213 National culture, 669 Security, 597, 747 Navigation, 189 Security risk management, 597 Negotiation support, 561 Self-efficacy, 747 Nominal group technique, 399 Semantic link, 87 Normative beliefs, 747 Senior management, 1 Sensitivity analysis, 839 Online customers, 377 SERVQUAL, 947 On-line game, 853 Shared beliefs, 731 Online purchase intention, 609 Shop floor control system, 25 On-line shopping, 289, 747 Shoulder blame, 99 Online store image, 609 Singapore, 1037 Organizational change, 585 Skills and knowledge, 413 Organizational design, 497 Social influence, 853 Organizational factors, 469 Social issues, 707 Organizational information processing theory, 431 Social network analysis, 335 Organizational issues, 49 Social support, 323 Organizational power, 635 Software development, 279 Organizational size, 645 Software piracy, 1037 Organizational technology management, 227 Software projects, 99 Organizational trust, 707 Software reuse, 159 Outsourcing, 921 Standardization, 431 Outsourcing decision, 921 Store trustworthiness, 609 Outsourcing information systems development, 509 Strategic change, 635 Strategic information systems planning, 899 Packaged software, 257 Structural equation modeling, 227, 577, 899 Paired comparison, 149 Structural equation models, 243 Partnership attributes, 135 Sunk cost, 99 Past behavior, 827 Superiors, 99 Peers, 99 Supply chain management, 243, 697 Perceived credibility, 795 Survey research, 947 Performance, 135 Survey research/design, 243 Performance metrics, 369 Systems development, 49 Personalization, 289 Systems implementation, 111, 257 Pluralistic models, 883 Systems requirements determination, 399 Post-implementation, 199 Systems success, 49 Presentation format, 189 Privacy, 747 Tacit knowledge, 63 Process innovation, 585 Taiwan, 839 Process reengineering, | TAM, 853 Project failure, 635 Teams, 1043 Project management, 111 Teamwork, 335 Project performance, 279 Technology acceptance model (TAM), 351, 377, 719, 731, 747, Provide assurance, 99 795, 869 Telecommunications, 707 Telework, 469 Qualitative research, 159 Theory of reasoned action, | Quantitative attributes, 483 Top management support, 111 Reengineering, 25 Tourism, 805 Requirements determination, 961 Training, 731 Requirements elicitation, 961 Transaction cost theory, 921 Requirements specification, 961 Transactional efficiency, 529 Restructuring, 585 Transport, 805 Risk, 597 Trust, 509, 685 Risk analysis, 149 Risk and benefit evaluation, 827 Use case, 961 q ‘ 1062 Subject index to Volume 41 Employee involvement, 645 Information use behavior, 719 End user computing, 707 Infrastructure, 177 End-user computing satisfaction, 75 Initial trust, 377 Enterprise application integration, 177 Instrument development, 75, 577 Enterprise resource planning, 257, 431, 509, 731 Integration, 431 Enterprise system, 431 Intellectual property rights, 1037 Environmental psychology, 39 Intelligent agents, 883 Environmental uncertainty, 899 Interdependence, 431 ERP, 431 Internet, 457, 697, 719, 805 e-Shopping, 351 Internet commerce, 577 E-tailers, 619 Internet searching, 213 Ethics, 1037 Inter-organizational information systems, 529, 697 Europe, 763 Intranet, 719, 805 Executive support systems, 189 IS effectiveness, 289 Explicit knowledge, 63 IS implementation, 635 Extranet, 805 IS management development, 413 IS manager, 413 Factor interaction, 111 IS operations, 921 Fit, 1003 IS outsourcing, 977 Flow experience, 853 IS Planning, 1021 Forthcoming technology expectancy, 685 IS/IT benefits realization, 13 Functional characteristics, 483 IS/IT investment evaluation, 13 Fundamental objectives, 577 IS/IT management, 13 ISP, 685 IT adoption, 227 General information-searching website, 869 IT adoption in education, 227 Germany, 763 IT impact, 199 Gestalt, 1003 IT outsourcing, 977 Grounded theory, 977 IT strategy, 597, 1003 Grounded theory methodology, 159 IT structure, 1003 Group decision support systems, 125, 303 IT usage, 199 Group facilitation, 125 Group heterogeneity, 303 Group support methodology, 399 JAD, 399 Group support systems (GSS), 125, 655 Job characteristics, 469 Groupware, 655 Job satisfaction, 323 Just-in-time/kanban, 25 H.5.3 group and organization interfaces, 655 H.4.1 office automation, 655 Knowledge exchange, 63 High-tech industry, 839 Knowledge management, 63, 445, 933 Household factors, 469 Human factors, 399 Learner satisfaction, 75 Learning, 199 1.6.5 model development, 655 Leaving intention, 323 ICT platform architecture, 781 Lifecycle, 177 Implementation, 135 Likelihood to abort an online transaction, 827 Implementation of IT innovations, 257 Limits-to-value, 645 Individual factors, 469 Logistics, 25 Induced learning, 199 Logistics integration, 645 Information amount, 669 Longitudinal study, 483 Information Communication Technologies, 805 Loyalty, 685 Information intensity, 899 Information load, 39 Management accounting information systems, 669 Information retrieval, 189 Management activity, 413 Information schema, 445 Managerial use, 763 Information service, 87 Manufacturing planning and control systems, 431 Information systems, 49, 63, 763 Means objectives, 577 Information systems development, 335, 399, 961 Measurement, 75 Information technology, 1, 585, 763, 933 Meeting facilitation, 399 Information technology impact, 243 Mental models, 763 Information technology performance, 585 Model, 457 Subject index to Volume 41 Multi-agent systems, 883 Rules, 87 Multimedia, 189 Multinational firms, 1021 Scale development, 543 Multivariate analyses, 469 Science-based industrial park, 839 Search engine, 213 National culture, 669 Security, 597, 747 Navigation, 189 Security risk management, 597 Negotiation support, 561 Self-efficacy, 747 Nominal group technique, 399 Semantic link, 87 Normative beliefs, 747 Senior management, 1 Sensitivity analysis, 839 Online customers, 377 SERVQUAL, 947 On-line game, 853 Shared beliefs, 731 Online purchase intention, 609 Shop floor control system, 25 On-line shopping, 289, 747 Shoulder blame, 99 Online store image, 609 Singapore, 1037 Organizational change, 585 Skills and knowledge, 413 Organizational design, 497 Social influence, 853 Organizational factors, 469 Social issues, 707 Organizational information processing theory, 431 Social network analysis, 335 Organizational issues, 49 Social support, 323 Organizational power, 635 Software development, 279 Organizational size, 645 Software piracy, 1037 Organizational technology management, 227 Software projects, 99 Organizational trust, 707 Software reuse, 159 Outsourcing, 921 Standardization, 431 Outsourcing decision, 921 Store trustworthiness, 609 Outsourcing information systems development, 509 Strategic change, 635 Strategic information systems planning, 899 Packaged software, 257 Structural equation modeling, 227, 577, 899 Paired comparison, 149 Structural equation models, 243 Partnership attributes, 135 Sunk cost, 99 Past behavior, 827 Superiors, 99 Peers, 99 Supply chain management, 243, 697 Perceived credibility, 795 Survey research, 947 Performance, 135 Survey research/design, 243 Performance metrics, 369 Systems development, 49 Personalization, 289 Systems implementation, 111, 257 Pluralistic models, 883 Systems requirements determination, 399 Post-implementation, 199 Systems success, 49 Presentation format, 189 Privacy, 747 Tacit knowledge, 63 Process innovation, 585 Taiwan, 839 Process reengineering, | TAM, 853 Project failure, 635 Teams, 1043 Project management, 111 Teamwork, 335 Project performance, 279 Technology acceptance model (TAM), 351, 377, 719, 731, 747, Provide assurance, 99 795, 869 Telecommunications, 707 Telework, 469 Qualitative research, 159 Theory of reasoned action, | Quantitative attributes, 483 Top management support, 111 Reengineering, 25 Tourism, 805 Requirements determination, 961 Training, 731 Requirements elicitation, 961 Transaction cost theory, 921 Requirements specification, 961 Transactional efficiency, 529 Restructuring, 585 Transport, 805 Risk, 597 Trust, 509, 685 Risk analysis, 149 Risk and benefit evaluation, 827 Use case, 961 1064 Subject index to Volume 41 Use case model, 961 Virtual shopping, 39 Use case specification, 961 Virtual teams, 303 User acceptance (UA), 351, 869 User experience, 869 Warehousing, 25 User information satisfaction, 111 Web, 87, 351, 457 User interface, 189 Web design, 543 User interface design, 289 Web mining, 213 User satisfaction, 75, 543 Web query, 213 User technology acceptance, 227 Web security, 377 User—computer interaction, 445 Web site perceptions, 377 Web site quality, 947 Value, 685, 1043 Web statistics, 369 Value of information technology, 243 Website quality, 619 Vendor-managed inventory, 645 Wrapper, 213

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