Iata to slash ADMs

16 Pages·2016·3.43 MB·English

August 24 2016 I No. 2412 SOUTHERN AFRICA’S TRAVEL NEWS WEEKLY
TRAVEL NEWS WEEKLY
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NEWS PROFILE FEATURE
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I CLUBRED WHO IS SIZA MZIMELA? TRAIN TRAVEL
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N Avis Budget addresses issues Destined to fly Rail is a stress-free way to travel
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Iata to slash ADMs
IATA is banking on a ‘significant explains. Katherine says the Working
reduction’ of ADMs by 2018, as the Group relies heavily on data to ensure
recently established ADM Working a factual approach to the issue of
Group of airlines, travel agents, GDSs ADMs rather than a compilation of
and ATPCO is making headway. subjective feelings from each of the
The ADM Working Group was stakeholders.
established in June 2015 to tackle The data shows, among other
the number of ‘inefficient’ ADMs, to findings, that the categories that
reduce the time between an agent sale mostly attract ADM volumes are Awesome Asia
and an airline issuing an ADM, and tax issues, bookings, commission,
to generally improve the airline/travel exchanges, reissues and, lastly,
agent relationship. The Working Group, refunds.
which has more than 115 participants In the report Iata proposes more
from all Iata regions, including South than a dozen specific actions, system
Africa, first met in October 15, 2015, enhancements and a set of best Trafalgar is delving deeper into Asia with the introduction of India,
and subsequently in April 6 this year. practices with the aim of improving Sri Lanka and Laos in its new Asia 2017 brochure. Your clients will get
Katherine Kaczynska, Iata corporate current processes and achieving to explore cities such as Jaipur and catch a rickshaw in Old Delhi. In
communications manager for the significant reductions in ADMs in Sri Lanka they can learn how Ceylon tea is made and can immerse
Middle East and Africa, told TNW coming years. themselves in local customs in Laos. Help your clients to save up to 10%
that since this initial meeting, the “Some of the proposed across Trafalgar’s Asia 2017 programme with early-payment discounts
Iata project team had started putting enhancements will completely of up to R11 590 per person (when itineraries are booked and paid
together a Root Cause analysis report. eliminate the need to collect through in full before November 25). Pictured here from Trafalgar, are (from
“This report includes solutions and ADMs for specific reasons, such left): Jacqui Lawrence (documents manager); Linda Chiu (marketing
actions to reduce airlines’ need to as withholding taxes. Some will assistant); and Celiwe Sibiya (reservations agent). Photo: Shannon Van Zyl
recover through Debit Memos,” she To page 16
Hope blooms after July gloom
Tsogo bags HPF
Darise FosTer that bookings were flatter than usual
in July. Kim emmanuel aha and, in the case of the Holiday
IN A snap survey run by TNW, six out Marco Ciocchetti, ceo of the XL Inn and Crown Plaza, by Tsogo,”
of six travel experts agreed that July Travel Group, told TNW industry growth TSOGO Sun will acquire control Marcel von Aulock, ceo of Tsogo
2016 was the worst month the travel in July was down 10% year-on-year but of Hospitality Property Fund (HPF) Sun, told TNW.
industry had seen in a long time. But that he expected a recovery following by vending a portfolio of hotels In response to the fact that Tsogo
the recent municipal elections have the renewed positivity among both into Hospitality Property Fund in Sun now owns hotels managed
inspired a positive atmosphere among agents and travellers as a result of exchange for shares, after a deal by competitors, Marcel said multi-
the South African public – and experts the elections and the subsequent was approved by the Competition brand multi-operator property funds
expect this to translate into increased strengthening of the rand. Tribunal. The deal will add 16 hotels were quite common globally. “To the
bookings. There is renewed hope in the to Tsogo’s portfolio. extent that there are sensitivities
Harvey World Travel md, Marco industry because of the stronger rand “We now own an additional 16 around certain information from
Cristofoli, says his July 2016 bookings and the positive energy that emerged hotels as a result of this merger. the third-party operators, this has
were down compared with both July in the aftermath of the elections, says The hotels continue to be operated been addressed through a protocol
2015 and June 2016. Mladen Lukic, Air Mauritius regional manager for and leased by the existing third agreed with the Competition
md of Travel Counsellors and Wally Southern Africa and Latin parties, including Radisson, Protea, Authorities,” he added. n
Gaynor, md of Club Travel, both agree To page 2
Visit AgentConnect.biz your dedicated website.
TNW7543
NEWS Avis Budget answers
ClubRed issues
Top web stories
Taryn nighTingale “Nobody from ClubRed He says Avis Budget
communicates with us – I’ve experienced a high volume
 Tourists slapped with ATM fees in Mozambique
AVIS Budget has sent three emails to them and of calls during the launch of
 TNW pick: Non-refundable tix violate CPA
addressed the delays haven’t heard from anyone to the new ClubRed website that
 SAA ordered to cough up R104,6 million
behind the new cash even tell me they are working may have caused delays. “The
 Update on visa-free UK entry option in ClubRed. on the problem,” says Meagan volumes have now decreased
 Vietnam to introduce e-visa The car-rental company Pollock, travel manager of and we welcome agents to
recently launched a new MICROmega Holdings. call us.”
reward option on its loyalty Some agents say they were
programme that allows travel “The delays not warned the new reward
agents to convert points experienced had been option would result in service
earned on ClubRed into cash fees on cash withdrawal.
as a result of teething
that can be drawn via a bank However, Lance says this was
card. issues.” explained in the personalised
Frustrated agents told TNW pack agents received when
that, despite registering on the Travel agents could now Avis Budget first launched the
system, they could not access expect cash to be loaded on updated programme.
their cash and “nothing” was to their ClubRed VISA cards “As the ClubRed card is a
being done by the customer within two business days, fully functioning bank card,
care department to resolve the once they had redeemed their the pack highlighted that
problem. Roses, Lance Smith executive additional charges would
“For the past seven weeks sales of Avis Budget Southern apply when drawing cash at
I’ve been waiting to access the Africa told TNW, adding that a VISA ATM.”
cash that’s been loaded on my the delays experienced had Lance says agents who
TNW6003SD
card and each time I speak been as a result of teething prefer not to pay the bank
to Avis – they say I have to issues. “However, the initial charges still have the option
Rubes® By Leigh Rubin wait another week before the registration for the card may to redeem points for eBucks
problem is sorted,” one agent take between two and five on the same basis as in the
told TNW. working days.” past. n
Flight Specials plays trump card
Debbie baDham The card will operate on a a dramatic effect on the
‘points’ basis. “A percentage customer’s behaviour, and thus
FLIGHT Specials is set to calculated from the traveller’s profit.
launch its own consumer total booking spend will go “If the programme is
loyalty card before the into a basket as a rand-value administered effectively, the
end of the year in a bid amount,” says Franz. Travellers company could expect to see
to differentiate its service will then be able to redeem anywhere between a 5% to
offering. those points, either on future 10% increase in top line sales
“Service is not enough of travel or with a selection of during the first year. Thereafter,
a differentiator any more,” retailers. the increase in top line sales
says gm, Franz von Wielligh, The card may also be used will drop but the overall
explaining that travel agencies as a gift card. profitability increases with
that sell the same product at While loyalty strategy is not continued strength in bottom
the same price need some necessarily new in the travel line sales,” says Mark.
way of enticing customers to retail environment, Franz says He says travel agencies in
remain loyal to their brand. Flight Specials is the first the US that have experienced
He uses the example of a agency to partner with retailers significant disruption as a
coffee franchise. “If you know outside of travel. result of travel aggregators
one franchise allows you Loyalty expert and ceo of like Expedia, are looking at
to eventually receive a free US-based Loyalty 360, Mark options like loyalty strategies
cappuccino with your points, Johnson, says a well-designed to provide value and service
you will go back,” he says. loyalty programme can have for their customers. n
Founding Editors: Hope blooms after July gloom
John H Marsh (1914-1996) Leona Marsh (1923-2003)
EDITORIAL From page 1 prices, says FlySafair vp of Mauritius, and Cape Town too,
TRAVEL NEWS WEEKLY News Editor: Taryn Nightingale [email protected] America, Carla Da Silva. “If sales and distribution, Kirby from a domestic perspective,”
www.etnw.co.za Deputy Editor: Debbie Badham [email protected] there is confidence in the Gordon, because the prices he says.
Published by Deputy Publisher: Natasha Schmidt [email protected] economy, consumers are of air tickets – particularly in Wally agrees there is still
Travel & Trade Publishing (Pty) Ltd
Journalists: more comfortable spending the domestic market – are business out there. “At
Printed by Juka Printing (Pty) Ltd
Darise Foster Dorine Reinstein money as opposed to being determined by the rand/dollar Club Travel, for instance, we
Phone: [phone]
Leigh Hermon Hilka Birns concerned about tomorrow.” exchange rate and the price have enjoyed 48% growth in
Fax: [phone]
E-mail: [email protected] Max Marx Michelle Colman The rand sat at R13,44 to of oil. bookings compared with last
Web: www.nowmedia.co.za the US dollar at the time of While the low exchange rate year,” he says, adding, though,
Photographer: Shannon Van Zyl
Address: Now Media Centre, going to print. It was R14,15 at the beginning of the year that there has not been an
32 Fricker Road, Illovo Boulevard, Production Editor: Ann Braun
to the dollar on July 15, and created expectations that increase in the number of
Illovo, Johannesburg.
PO Box 55251, Northlands, GROUP PUBLISHER R15,07 on June 15. South Africans would cut back people travelling, and agents
2116, South Africa. David Marsh [email protected] “We have already seen a on travel in order to save their have had to take business
difference since the elections, rands, Sean Hough, ceo of from their competitors.
SALES
with the call and booking Pentravel, says people are still South Africa also regained
Sales Director: Kate Nathan [email protected]
rates going up substantially travelling. its status from Nigeria as the
Ad Co-ordinator: Anthea Lucas [email protected]
in both the outbound and “There was a massive shift strongest economy in Africa
PRODUCTION domestic markets,” says toward regional and local after the elections following
Design Head: Dirk Voorneveld Thompsons Holidays pr and travel this year but there the strengthening of the rand,
media manager, John Ridler. was also massive growth to the South African Government
SUBSCRIPTIONS
The stronger rand allows Zanzibar – 285% year on year announced in a statement
Circulation: [email protected]
airlines to maintain lower – as well as nice growth to dated August 11. n
2 n Wednesday August 24 2016 QUICK READ FOR DECISION-MAKERS
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NEWS
Vietnam to introduce e-visa
Leigh hermon at expanding the list of
visa-exempt countries and
VIETNAM plans to issue increasing the length of stay
electronic visas for visitors, from 15 to 30 days.
starting next year. Currently, applicants have
Nguyen Zuan Phuc, Prime to apply for visas through the
Minister of Vietnam, said Embassy of Vietnam in Pretoria.
the programme would be up Craig Cassim of Visas
and running by January. The International in Johannesburg,
announcement was made said a lot of countries already
at a tourism development offered electronic visas. “I don’t
conference in Hanoi recently. think it will persuade tourists
“We anticipate that this will to choose e-visa destinations
have a positive impact on but it will make the process
visitor arrivals, provided that easier.” When applying through
the visa fees are kept in line an embassy, travellers have to
with existing fees and at similar take the required documents
levels to our neighbouring to the embassy where the visa
Iberia’s back! countries,” said Kenneth M is pasted in their passport.
Atkinson, vice chairman of Electronic visas can be applied
the Tourism Advisory Board in for online, printed out from
Vietnam. an email confirmation and
Iberia resumed its services between Johannesburg and Madrid on
Kenneth told TNW that the presented to immigration on
Tuesday, August 2. A media lunch was held at Sandton Sun hotel
country was also looking arrival. n
to mark the occasion. Pictured here (from left) are Sadiq Dindar,
manager Trade Relations: Global at South African Tourism; Abby
Swartz, assistant manager: International, Marketing at South African
Tourism; and Emilio Garcia Martínez, Iberia’s portfolio manager.
Photo: Kate Nathan
Superior content lures
agents from GDS
Debbie baDham A possible reason for this,
says Garth Wolff, ceo of the
CLIENT demands are eTravel Group, is that there is
increasingly forcing agents a growing trend among airlines
away from the GDS and on toward shifting their content
to alternative online platforms. away from the GDS. “Airlines
“It seems that, instead of us want to reduce that cost.” But he
being able to issue more airlines adds: “Suppliers will receive a
on the GDS, we’re able to issue significant amount of resistance
fewer,” says Angela McLoskey, from agents, who loathe going
md of Sure Dynamic Travel. She anywhere but the GDS.”
says there are many airlines, for David Pegg, md of Sure Viva
example many Chinese airlines, Travels, agrees that airlines are
on which South African agents are avoiding distributing their content Let’s lunch!
simply not able to issue tickets. via the GDS in South Africa.
The end result, she says, is that “They’re in business to make
agents are forced to go the route money the same way we are and The Hyatt Regency Hotel in Rosebank was packed to the brim with
of booking through sites like airlines’ smart yield management Johannesburg-based travel experts for the monthly Travelbags
Expedia or directly through the systems know how to manipulate luncheon on Friday, July 27. Pictured here enjoying the event are
airline’s site, which is not good the sale of tickets across (from left): Carla Bushkin inbound tour specialist of Sandown Tours
for the continuity of the booking. different markets.” and Incentives; Lois Graham head of BCD M&E; and Giovanna Green,
Asked if there were now fewer product manager of XL Sandown Travel. Photo: Leigh Hermon
“It also has to do with airlines available to SA agents
via the GDS than in the past,
the fact that online
Amadeus was unable to comment.
More flights on JNB-Mthatha route
platforms have greater Travelport said it had recently
announced a multitude of deals
content and sometimes
with African carriers such as AIRLINK will introduce a third 15h45. The return flight will
offer cheaper prices.” Fly Blue Crane, Air Namibia, flight between Johannesburg and depart from Mthatha at 16h30
Mauritania Airlines as well as a Mthatha on September 5. arriving at OR Tambo at 17h45.
Marco Cristofoli, md of Harvey landmark agreement with low-cost The additional flights will The addition of a 19th aircraft to
World Travel Southern Africa, says carrier Mango. “These recent operate Monday to Friday, Airlink’s 37-seat Embraer ERJ135
there is no doubt that agents agreements are a testament to departing from OR Tambo fleet has made the additional
are making increasing use of the value that our airline partners International at 12h00 and flights possible. The third flight
online booking platforms like in the region see in Travelport’s arriving in Mthatha at 13h15. will also allow Airlink to introduce
Expedia, especially from a leisure technology and merchandising The return flight will depart from additional capacity on the route
perspective, but is unsure that solution,” says Will Owen Hughes, Mthatha at 13h35 and arrive at and compensate for its having
this is due to shrinking content director, Air Commerce, Middle OR Tambo International at 14h50. to reduce capacity on the route
on the GDS. “It also has to do East and Africa. Travelport now Afternoon flights have also been from an 85-seat Avro RJ85 to a
with the fact that online platforms has more than 160 airlines added on Saturdays and Sundays, 37-seat Embraer ERJ135, as a
have greater content and live on this air merchandising departing from OR Tambo at result of operational constraints
sometimes offer cheaper prices.” solution. n 14h30 arriving at Mthatha at at the airfield. n
4 n Wednesday August 24 2016 QUICK READ FOR DECISION-MAKERS
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NEWS
New gm shares plans for SA market
Debbie baDham from early July. only the second destination for Asia,” he comments. The
“Our plan is to grow the Singapore Airlines’ new aircraft, airline offers good connections
SINGAPORE Airlines South African market through with Amsterdam being the first. to countries such as China,
has recently a three-pronged strategic The second and third pillars Japan, Korea and Hong Kong.
appointed new gm for approach,” says Ken. He are service and network. Together with its subsidiaries,
Central and Southern Africa, explains that the first pillar of Ken says the airline places SilkAir and Tiger Air, it offers
Kian Hwa Chua. this strategy is product. The significant focus on service connections to 130 countries.
Kian, or Ken as he is known, airline recently deployed its delivery to its South African Ken is cognisant of the
has worked for the airline for A350 on the Johannesburg customers – even when it importance of working
more than 20 years, and has route, with plans to introduce comes to destinations beyond together with the travel trade,
spent time as country manager it on the Cape Town route Singapore. particularly in a country as
in China, Canada, Europe at the start of the Northern “We have an extensive trade-centric as South Africa.
and Singapore, before being hemisphere winter. network and are a gateway “We plan to work closely with
stationed in South Africa Interestingly, Johannesburg is for South Africa to South East travel agents.” n Kian Hwa Chua
Cape Town air access takes off
hilka birns five new non-stop routes travel to Chengdu next month and 55 000 will be added be added to Frankfurt in
and the expansion of four in an effort to find a direct to Istanbul when Turkish December when Lufthansa
CAPE Town has gained direct services this year. Its air access provider and to Airlines starts flying daily starts servicing Cape Town
thousands of outbound seats efforts have already earned attend the World Routes year-round in November. three times a week year-
on new and expanded non- it a Routes Africa marketing Conference on September Some 40 000 seats have round. Nairobi also sees the
stop services in the past award. 24-27, as Cape Town Air been added to Addis Ababa same number of seats with
six months, thanks to Cape Now the focus is on Access has been shortlisted after Ethiopian Airlines Kenya Airways’ thrice-weekly
Town Air Access, a division establishing direct air links for the World Routes increased its schedule flights, while another 5 000
of Wesgro dedicated to with China, the Western Marketing Award. from two to four times a seats are provided by Airlink,
expanding direct air routes. Cape’s seventh-largest A breakdown of numbers week, plus four flights via with five services a week to
Since February, Cape Town tourist source market and shows that 70 000 seats Johannesburg. Maun. A further 5 000 seats
Air Access has already the province’s seventh-largest have been added to the There are 15 000 more will be added when British
secured about 200 000 export market. Cape Town Dubai route, with Emirates seats to Amsterdam with Airways starts thrice weekly
additional outbound seats for Air Access project manager, having upped its service KLM now flying daily year- services to London Gatwick
the city. This follows at least Paul van den Brink, will from two to three times daily, round, and 5 000 seats will in December. n
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6 n Wednesday August 24 2016 QUICK READ FOR DECISION-MAKERS
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REPORT
Domestic travel
Key indicators Q1 2015 vs Q1 2016*
on the rise – Acsa
International departures Regional departures
up by 3,1% up by 1,8%
Darise Foster 11,3% when compared with
the year before.
DOMESTIC travel has “With an earlier than
seen a healthy increase usual Easter holiday
so far this year. period in March, there
The number of domestic was a significant growth
travellers passing through in passenger numbers Domestic departures Total departures
Airports Company South during that month to 1,2m up by 11,3% up by 8,6%
Africa’s nine airports had arrivals (compared with
increased for the first and 1,1m in March 2015), which
second quarters of 2016, contributed to the overall
Acsa ceo, Bongani Maseko, growth in Q1,” says Bongani.
told members of the media In Q2, domestic arrivals
Key indicators Q2 2015 vs Q2 2016*
at the recent launch of the grew by 5% year on year
Acsa Aviation Barometer. while departures increased
The barometer, a quarterly by 6,6% year on year.
indicator of air traffic While the winter months
movements through Acsa’s typically tend to produce International departures Regional departures
airports, is expected to less domestic air travel, the up by 3,6% up by 8,3%
provide stakeholders with Cape Town-Johannesburg
early insights into trends in route, which falls into the
air traffic. top-10 busiest city pairs in
For January to March 2016, the world, contributes highly
domestic arrivals increased to the continued growth of
by a healthy 11,4% – 3,4m domestic travel, Bongani
passengers – compared with says. Domestic departures Total departures
the corresponding period in “Domestic arrivals and up by 6,6% up by 5,8%
2015. Domestic departures departures are now running
in the first quarter showed at well in excess of 3,2m per
a corresponding increase of quarter.”
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8 n Wednesday August 24 2016 QUICK READ FOR DECISION-MAKERS
REPORT
Total arrivals and departures for Q1*
Total arrivals – passengers Total departures – passengers 80
5 7
Numbers in millions 74 Numbers in millions 3 1,
1,3871,3611,549 1,4331,3761,498 1,4401,3961,644 1,6081,5681, 1,3611,3561,572 1,4001,3731,548 1,4151,3871,67 1,5791,571
Jan Feb Mar Jan Feb Mar Jan Feb Mar Jan Feb Mar Jan Feb Mar Jan Feb Mar Jan Feb Mar Jan Feb Mar
2013 2014 2015 2016 2013 2014 2015 2016
Total arrivals and departures for Q2*
Total arrivals – passengers Total departures – passengers
Numbers in millions Numbers in millions
1,4841,3611,321 1,4451,3621,305 1,4731,3441,326 1,5401,4461,368 1,5211,3761,383 1,4871,3831,367 1,5101,3541,380 1,5851,4431,418 Looking good!
Pictured here after the successful launch of the Acsa
Aviation Barometer is Acsa ceo, Bongani Khumalo,
Apr May Jun Apr May Jun Apr May Jun Apr May Jun Apr May Jun Apr May Jun Apr May Jun Apr May Jun with Refentse Shinners, Acsa group executive for
2013 2014 2015 2016 2013 2014 2015 2016
corporate affairs. Photo: Darise Foster
Overall departures and the first quarter of 2016, market during the summer
arrivals increased by 8,4% driven chiefly by a strong holiday season and the * Aviation Barometer Q1 and Q2 2016.
and 8,6% respectively in performance in the domestic Easter holidays in March. n Credit: Airports Company South Africa
Some interesting facts about Agentivity:
Did you know? In 2009 a consultancy business was formed by two friends in the
United Kingdom and by 2011 the first version of Agentivity – a unique agency GDS
data analysis tool – was born, developed and co-founded by Riaan Van Schoor
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worldwide but recently took the decision to expand and open our South African
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Did you know? Since its launch in 2011, Agentivity has enjoyed substantial growth
and now services travel agencies in over 50 markets around the world. We’ve now
analysed over 81 million bookings to date!
Did you know? Agentivity is an independent company. We work with all the big
and some smaller TMCs and even leisure agents in Southern Africa. We currently
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Visit us at www.agentivity.com or contact Yolandé at the Johannesburg office
on 011 568 0496 for further details.
TNW7640
QUICK READ FOR BUSIEST PEOPLE Wednesday August 24 2016 n 9
WHO IS SIZA MZIMELA?
Destined for the travel industry
As part of the series, Who is…, Taryn Nightingale profiles ceo and founder of
Fly Blue Crane, Siza Mzimela, who says she’s lucky to work in the travel business.
“IW AS always interested in someone who said SAA control. “When you are
airplanes but didn’t think wanted to talk to me. I dependent on other people
I’d end up in the aviation hadn’t sent them a CV or and entities it never quite
industry,” says ceo of Fly anything and thought, ‘why works out the way you
Blue Crane, Siza Mzimela. not – they’re across the planned.
“It’s only when I reflect on road – I can go see them’ “Starting the airline was
it that I can see there were and that’s how I got into a natural progression. I had
a lot of events, even in my aviation.” run a regional airline, I had
youth, pointing me in that Siza started working at SAA run the biggest airline at the
direction. It was destiny as a route analyst. Her first time and I was ready for the
I ended up in the travel interview was a particularly next challenge. It’s one thing
business.” tough one and she describes to take over something that
As a little girl, one of Siza’s how her two interviewers, is already working but to
favourite pastimes was going one of them the current ceo start something from scratch
to air shows. “It’s the most of the Airlines Association is entirely different.”
beautiful sight to see an of Southern Africa, Chris She says there was a
aircraft take off. Everybody Zweigenthal, grilled her tremendous amount of work
takes it for granted, but during the process. “If there before the company could
there was a time when is ever anyone to blame for even call itself an airline. “To
something that huge couldn’t me getting into aviation – it’s be effective, we had to hire
lift off the ground that easily. Chris,” Siza says. the right staff – the most
So many people, so much She entered the industry senior people – because
cargo – something must be at a very difficult time, she they ensure you have the
said about the marvel of the says. SAA wanted someone proper building blocks.”
mechanics behind it.” who could withstand the As a new airline, especially
Siza is the second-last climate and Chris liked her in South Africa, you’re not
born of her parents’ eleven independence. The other going to enter the market
children. She has five sisters interviewer seemed to think with the same terms or
and five brothers. Though she couldn’t do the job and contracts as every other
born in South Africa, she that motivated her to take on established party, she says.
was raised by her eldest the challenge. “Don’t dare “Everyone says, pay upfront
brother in Swaziland. “My me to do something – that’s – because they’re still very
mother sent my brother dangerous.” nervous about you.”
Siza Mzimela
to study in Swaziland and And to date it’s still the
because he decided to Taking on the industry same challenge, she says.
settle there, he took the Once Siza joined the industry “Our whole team went Getting to know Siza
responsibility of raising she completely fell in love through a learning curve.”
some of his siblings. I with it. “We’re spoilt in the Many of Fly Blue Crane’s
attended school there and travel industry and a lot of staff are ex-SAA employees  People closest to her people in the world,
came back to South Africa us don’t actually know it and find they are being describe her as good living, past or famous,
after university.” because very few of us will treated very differently to listener, a problem it would be her husband,
Siza majored in Economics leave it and try another, and what they had become solver, impatient and son and daughter.
and Statistics at university those who do, quickly come accustomed to at SAA. someone who can  One of her favourite
and first worked as a back.” “When you said you needed keep a secret. “As a songs currently is
research analyst at Standard In March 2015 Siza started something by tomorrow you result, people feel very Coldplay’s Hymn for the
Bank for three years. She her own airline, Fly Blue didn’t have to call ten times comfortable talking to Weekend.
then worked at Total, whose Crane, which took to the to have it delivered on time. me.”  She recently enjoyed
offices happened to be skies in September that Now we find ourselves at  The thing that makes reading You Can, You
across from SAA’s when she year. the bottom of the food chain Siza happiest is her Will: 8 Undeniable
was employed there, she She says starting Fly Blue and have to chase people, family: if she could have Qualities of a Winner,
says. Crane taught her there but that’s life and it’s a very dinner with any three by Joel Osteen. n
“One day I got a call from is only so much she can humbling experience.”
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10 n Wednesday August 24 2016 QUICK READ FOR DECISION-MAKERS