Table Of ContentBusiness Process Management, Basics
and Beyond
HOW
WORK
GETS DONE
first edition
Business Process Management, Basics
and Beyond
HOW
WORK
GETS DONE
first edition
Arjit Singh Mahal
Technics Publications
New Jersey
Published by:
Technics Publications, LLC
Post Office Box 161
Bradley Beach, NJ 07720 U.S.A.
www.technicspub.com
Edited by Carol Lehn
Cover design by Mark Brye
Diagrams by Mike Foresman
All rights reserved. No part of this book may be reproduced or transmitted
in any form or by any means, electronic or mechanical, including
photocopying, recording or by any information storage and retrieval system,
without written permission from the publisher, except for the inclusion of
brief quotations in a review.
The author and publisher have taken care in the preparation of this book,
but make no expressed or implied warranty of any kind and assume no
responsibility for errors or omissions. No liability is assumed for incidental
or consequential damages in connection with or arising out of the use of the
information or programs contained herein.
All trade and product names are trademarks, registered trademarks, or
service marks of their respective companies, and are the property of their
respective holders and should be treated as such.
This book is printed on acid-free paper.
Copyright © 2010 by Artie Mahal
ISBN, print ed. 978-1-9355040-7-8
ISBN, ePub ed. 978-1-9355043-5-1
ISBN, Kindle ed. 978-1-9355043-6-8
First Printing 2010
Library of Congress Control Number: 2010932820
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Praise for How Work Gets Done
This is a practitioner’s story. The book captures the voice of over 3
decades of Mr. Mahal’s experience of how work gets done, and how to
do it better in the global economy driven by the unrelenting pressures
of change and opportunity. I will not hesitate to recommend this book
to executives and operational managers responsible for orchestrating
21st century organizations and supply chains.
Amit Mitra
Senior Manager
Tata Consultancy Services America
Arjit Mahal's new book on Business Process Management (BPM),
How Work Gets Done, is a timely and highly readable introduction
to the integrative role of business processes in any organization. I
recommend the book to business managers who are seeking to add
value, regardless of their functional specialization.
Sharan Jagpal
Professor
Rutgers Business School
How Work Gets Done is a clear, concise, and well-navigated journey
into the world of Business Processes and Business Process
Management. From a practical introduction through to advanced
topics around methodology and competencies, it is suitable for
business process newcomers and seasoned practitioners, alike. It
should be required reading at all levels of every organization.
Eugene Fucetola
Operations Manager
Global Application Messaging and Integration
Mars Information Services
Arjit Mahal is one of the most knowledgeable and gifted instructors I
have known. Before he began teaching others about business process
management, he had served as head of the BPM initiative at Mars
Americas in implementing business process practice. He brings all
that knowledge and all the practical insights he has acquired
consulting with a wide variety of other organizations to this
wonderful introduction to business process change. If you’ve always
wished you had a very practical friend who could sit down and talk
you through just what’s involved in improving how work gets done at
your organization, this is the book!
Paul Harmon
Executive Editor, Business Process Trends
Chief Methodologist, BPTrends Associates
Artie Mahal has done something that was thought to be impossible –
produce an easily readable book about business process management.
He paints pictures with words, offers many easy-to-grasp analogies,
and stimulates with simplifying charts of complex concepts. The book
captures a wide audience, including the student with limited business
experience, the business manager seeking practical skills, and the
employee who is just curious about the business world.
Leon Fraser
Lecturer
Rutgers Business School
How Work Gets Done provides a very structured approach to both
describing and understanding businesses processes. It is a must read
for any enterprise architect or processes analyst striving to add value
to their organization.
Edward M L Peters
CEO
OpenConnect
Author of The Paid for Option
Simple language, easy to understand examples, very good explanation
of how to link the company mission and vision to processes. This book
is perfect for beginners, considering the easy to understand language
and lots of examples from real life. Arjit has added humor to a serious
topic, so reading this book will be educative as well as entertaining.
Overall, a must read book for students and beginners.
Sukriti Goel
BPM Product Architect
Infosys Technologies Limited
This book is a must read for any professional who wants to gain a
simple, yet fundamental roadmap of how work gets done in an
organization. Artie has, for years, been a strong advocate for
appreciating the value of good process in a variety of organizations,
and I am delighted that he has finally put his concepts into this book
to share with others.
William J. Hector, MSOD
Senior Vice President
Learning & Development, Citigroup
The book sends a timely message that processes are 'super assets' that
must be designed from the business level and connect to the operations
of company. Artie follows up on this central tenet to motivate best
practices in improving processes. The reader will benefit from Artie's
insights into organizational competencies and best practices in
process management.
Kiran Garimella, Ph.D.
Vice President
Business Process Excellence, Software AG
Contents at a Glance
Foreword _________________________________________________ 3
Read me first! _____________________________________________ 7
Introduction _____________________________________________ 13
CHAPTER 1: Enterprise Business Model ________________________ 19
CHAPTER 2: Business Process Hierarchy _______________________ 37
CHAPTER 3: Business Process Blueprint ________________________ 45
CHAPTER 4: Anatomy of a Process ___________________________ 55
CHAPTER 5: Process Knowledge _____________________________ 61
CHAPTER 6: Business Models ________________________________ 75
CHAPTER 7: Process Configuration ___________________________ 93
CHAPTER 8: BPM Methodology _____________________________ 101
CHAPTER 9: BPM Competencies ____________________________ 117
CHAPTER 10: BPM Services ________________________________ 125
CHAPTER 11: Software Tools _______________________________ 135
CHAPTER 12: NewAge Foods Business Process Case Study _______ 141
Notes and Resources _____________________________________ 185
Acronyms and Terms _____________________________________ 189
Index __________________________________________________ 193
