How work gets done : business process management, basics and beyond PDF
Preview How work gets done : business process management, basics and beyond
Business Process Management, Basics and Beyond HOW WORK GETS DONE first edition Business Process Management, Basics and Beyond HOW WORK GETS DONE first edition Arjit Singh Mahal Technics Publications New Jersey Published by: Technics Publications, LLC Post Office Box 161 Bradley Beach, NJ 07720 U.S.A. www.technicspub.com Edited by Carol Lehn Cover design by Mark Brye Diagrams by Mike Foresman All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without written permission from the publisher, except for the inclusion of brief quotations in a review. The author and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein. All trade and product names are trademarks, registered trademarks, or service marks of their respective companies, and are the property of their respective holders and should be treated as such. This book is printed on acid-free paper. Copyright © 2010 by Artie Mahal ISBN, print ed. 978-1-9355040-7-8 ISBN, ePub ed. 978-1-9355043-5-1 ISBN, Kindle ed. 978-1-9355043-6-8 First Printing 2010 Library of Congress Control Number: 2010932820 ATTENTION SCHOOLS AND BUSINESSES: Technics Publications books are available at quantity discounts with bulk purchase for educational, business, or sales promotional use. For information, please write to Technics Publications, PO Box 161, Bradley Beach, NJ 07090, or email Steve Hoberman, President of Technics Publications, at [email protected]. Praise for How Work Gets Done This is a practitioner’s story. The book captures the voice of over 3 decades of Mr. Mahal’s experience of how work gets done, and how to do it better in the global economy driven by the unrelenting pressures of change and opportunity. I will not hesitate to recommend this book to executives and operational managers responsible for orchestrating 21st century organizations and supply chains. Amit Mitra Senior Manager Tata Consultancy Services America Arjit Mahal's new book on Business Process Management (BPM), How Work Gets Done, is a timely and highly readable introduction to the integrative role of business processes in any organization. I recommend the book to business managers who are seeking to add value, regardless of their functional specialization. Sharan Jagpal Professor Rutgers Business School How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through to advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners, alike. It should be required reading at all levels of every organization. Eugene Fucetola Operations Manager Global Application Messaging and Integration Mars Information Services Arjit Mahal is one of the most knowledgeable and gifted instructors I have known. Before he began teaching others about business process management, he had served as head of the BPM initiative at Mars Americas in implementing business process practice. He brings all that knowledge and all the practical insights he has acquired consulting with a wide variety of other organizations to this wonderful introduction to business process change. If you’ve always wished you had a very practical friend who could sit down and talk you through just what’s involved in improving how work gets done at your organization, this is the book! Paul Harmon Executive Editor, Business Process Trends Chief Methodologist, BPTrends Associates Artie Mahal has done something that was thought to be impossible – produce an easily readable book about business process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts. The book captures a wide audience, including the student with limited business experience, the business manager seeking practical skills, and the employee who is just curious about the business world. Leon Fraser Lecturer Rutgers Business School How Work Gets Done provides a very structured approach to both describing and understanding businesses processes. It is a must read for any enterprise architect or processes analyst striving to add value to their organization. Edward M L Peters CEO OpenConnect Author of The Paid for Option Simple language, easy to understand examples, very good explanation of how to link the company mission and vision to processes. This book is perfect for beginners, considering the easy to understand language and lots of examples from real life. Arjit has added humor to a serious topic, so reading this book will be educative as well as entertaining. Overall, a must read book for students and beginners. Sukriti Goel BPM Product Architect Infosys Technologies Limited This book is a must read for any professional who wants to gain a simple, yet fundamental roadmap of how work gets done in an organization. Artie has, for years, been a strong advocate for appreciating the value of good process in a variety of organizations, and I am delighted that he has finally put his concepts into this book to share with others. William J. Hector, MSOD Senior Vice President Learning & Development, Citigroup The book sends a timely message that processes are 'super assets' that must be designed from the business level and connect to the operations of company. Artie follows up on this central tenet to motivate best practices in improving processes. The reader will benefit from Artie's insights into organizational competencies and best practices in process management. Kiran Garimella, Ph.D. Vice President Business Process Excellence, Software AG Contents at a Glance Foreword _________________________________________________ 3 Read me first! _____________________________________________ 7 Introduction _____________________________________________ 13 CHAPTER 1: Enterprise Business Model ________________________ 19 CHAPTER 2: Business Process Hierarchy _______________________ 37 CHAPTER 3: Business Process Blueprint ________________________ 45 CHAPTER 4: Anatomy of a Process ___________________________ 55 CHAPTER 5: Process Knowledge _____________________________ 61 CHAPTER 6: Business Models ________________________________ 75 CHAPTER 7: Process Configuration ___________________________ 93 CHAPTER 8: BPM Methodology _____________________________ 101 CHAPTER 9: BPM Competencies ____________________________ 117 CHAPTER 10: BPM Services ________________________________ 125 CHAPTER 11: Software Tools _______________________________ 135 CHAPTER 12: NewAge Foods Business Process Case Study _______ 141 Notes and Resources _____________________________________ 185 Acronyms and Terms _____________________________________ 189 Index __________________________________________________ 193
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