How Do Online Consumer Review Sentiments affect E-commerce Sales?

353 Pages·2012·4.72 MB·English

by  Daya Basnayake

ISSN 2047-2854
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THE BUSINESS &
MANAGEMENT REVIEW

Volume 2, Number 2
ww w.abrmr.com

Executive Board Members
Dr P R Datta, Executive Chair
Professor P R Banerjee, Head of Research & Development, ABRMR
Dr B.R.Chakraborty, Operations
Prof. G. Dixon, Review Editor
Prof. Lothar Auchte, Review editor
Prof. Ogenyi Omar, Review-Editor
Prof. Gairik Das, Review Editor
Dr Soumitra N.Deb, Review Editor
Prof. Fon Sim Ong, Review Editor

Editorial Advisory Board
Prof. G. Dixon, Prof. A. Jayakumar, Professor N.P Makarkin, Dr. Sudaporn Sawmong, Dr. John
Dung-Gwom, Prof. Victor Braga, Prof. Luiz Alberto Alves dos Santos
Prof. Mariia Sheluntcova, Professor N.D Gooskova, Professor P R Banerjee, Prof. Dr. Hayri
Ulgen, Dr. Saumitra N. Deb, Professor Gairik Das, Professor A.C Panday, Dr Nripendra Singh,
Prof. Fon Sim Ong, Prof. S. Rangnekar, Prof. C. Michael Wernerheim, Prof, srini Srinivasan

Session Chairs
Corporate Governance and Business Ethics
Prof. Sal AmirKhalkhali
The Growth and Economic Development
Prof. Prof. Marek Dziura
HRM, Marketing and Information Technology
Dr. P.R.Datta

Ashru Bairagee-Project Manager & Research Fellow
M Agalya-Research Executive
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Corporate Governance and Business Conference (CGBC)
19-20th July 2012
Holiday Inn Boston-Somerville,
30, Washington Street,
Boston, MA, 02143, USA.

Dear Conference Participants,

It is my very great pleasure to welcome you to CGBC – Boston 2012. For some of you this will be
your first visit to Boston and we trust that during your time with us you will gain fresh insights,
engage in healthy discussions and forge new friendships in a spirit of academic enquiry. No one
here present can be under any illusion that for many these are challenges times and the nature of
the global economy is such that it is beholden on academics to seek a broader understanding of
common themes and theories. The fall-out from the recent world economic crisis has been such
that the issue of governance has moved centre stage. This 2nd Boston conference on Corporate
Governance and Business affords an opportunity to explore pressing issues in an international
environment conducive to robust discussion and debate.
I believe that we will all benefit from our engagement with the Conference and I trust that all
concerned will have stimulating and intellectually enriching stay in Istanbul.
With every good wish,

Professor P. R. Banerjee
Head of Research and Development
Academy of Business and Retail Management (ABRM)

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Contents

Agenda & Articles
Corporate Governance and Business Conference (CGBC)
19-20th July 2012

Sr. Articles Page
No.
Agenda for Corporate Governance & Business Conference
1 Board Governance Development for Civil Society Organisation: A Strategy for Systems 1
Strengthening and Sustainability
2 Are Singapore Boards Global? 7
3 Corporate Governance in the Value Based Management Concept 13
4 Investors` Reaction to the Implementation of Corporate Governance Mechanisms -
5 Corporate Governance in Public Sector Banks-Tapping the Bee Hive 21
6 Financial Reporting Standards as a Tool in Order to Ensure Corporate Transparency: The 25
Case of Turkey
7 Boardroom Pay, Performance and Corporate Governance in Malaysia 27
8 An Analysis of Performance Appraisal Systems of Merchantile bank Limited 52
9 On the Effectiveness of Quality Regulation: Some Empirical Results 53
10 Compliance Versus Volatility of Performance in 2012, Corporate Influence in Bureaucratic 59
Systems. Where Should the Focus for America lay Most?
11 Exposing MBA Students to Corporate Governance 61
12 Enterprise Restructuring in the Conditions of the Crisis and the Globalization Challenges. 62
Based on the Experiences of the Polish Economy
13 Corporate Governance and Performance of Commercial Banks in Nigeria 63
14 Profit creation, intra and inter-generational Equity: Need for New Company Law 64
15 The Publishing Scramble for Africa: A salutary tale of opportunity, bribery and censure 65
16 A Panel Cointegration Approach to FDI and Growth in Africa: Evidences from ECOWAS, 66
ECCAS, UMA, EAC and SADC Regions
17 Technology Systems for Sustainable Development in Poland 78
18 Risk in the Enterprise Value Creation 88
19 Analysis of Causes and Consequences of the Global Economics Crisis –Poland`s Perspective 94
20 The Disharmonies, Dilemmas and Effects of the Transformation of the Polish Economy 103
21 Low Economic Awareness and Its Consequences: The Case of Turkey 112
22 Ranking Indian States on Social Welfare & developmental Status in Globalisation Era using a 119
MCDM Approach
23 Creating Consumer Based Brand Equity in Indian Sport Shoe Market 131
24 A Conceptual Framework of Customer Retention Strategy (CRS) 139
25 Reward or Penalty Inter-temporal Pricing of Decentralized Channel Supply Chain Under 140
Asymmetric information Condition
26 Succession Planning in Management Institutes: A critical Study 141
27 Cultural Intelligence as Core Competency to Employability 142
28 Opinion-Leading Role of Politically Aware Consumer 143
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Contents

Agenda & Articles
International Conference on Business & Economic Development (ICBED)
23-24th July 2012, Las Vegas, USA

Sr.
Articles Page
No.
Agenda for International Conference on Business & Economic Development
How Does Employee satisfaction Impact Information Flow during order fulfillment
1 151
process?
An Exploration of Consumer Misbehaviours and their influences on Retail stores: An
2 156
Application of the theory of Justice
How Do Online Consumer Review Sentiments affect E-commerce Sales? A Text Mining
3 157
Analysis
4 Geographic Distribution of Population and Labor Force in Saudi Arabia 158
The Relationship Between Leadership and Learning Organisation: A Review of the
5 168
Literature and Research Proposal
6 Relationship Marketing: Towards a Definition 174
7 ERP System Implementation CSFs for Korean Organisations: A Delphi study 182
The Effects of Extrinsic Cues on the Relationship Between Brand Image and Purchasing
8 189
Intention-Evidences from Chinese Exchabge Students` Perspective
Employee Stock ownership and Employee Psychological ownership: The Moderating Role
9 190
of Individual Characteristics
10 Adoption of Job Rotation as a Component of Staff Development in Polytechnics In Ghana 198
Water – The missing ingredient in real and sustained economic development
11 209
Markets in Financial Instruments Europe Directive (MIFID): A Method of Controlling
12 210
Ethical Banking
Efficiency of EC Greenhouse Gas Abatement Measures and Firms in the European Union:
13 220
Evidence from Plant Level Allocations and Surrendered Permits.
14 Corruption, Democracy and Tax Compliance: Cross-country Evidence 221
Are High Interest Loans a Debt Trap or Access to Credit? Evidence from a Field
15 231
Experiement of Payday Borrowers.
The Expectations of Potential Acquirers of Real estate rights and decisions to Purchase
16 232
property in times of Recesion
The Role of Micro and Small Enterprise in Employment Opportunity and Poverty
17 233
reduction in addis Ababa, Ethiopia: The Case of Addis ketema Sub City
18 Innovation Policy in Poland – Challenge for Intensive Growth 234
19 Structural Changes and Development of the SME Sector in Poland after EU Membership 243
The Identification and Measurement of Financial Threats Vs the Causes of Insolvency in
20 255
the period of Poland`s Economic Transformation
Challenges of Sustainability and Urban Development in Nigeria: Reviewing the
21 264
Millenium Development Goals
Incentives to Encourage Social Environmental Responsible Corporate Actions:
22 265
Willingness to pay for non-use value of Land-Case of Backpackers in Fiji
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Sr.
Articles Page
No.
Testing the Export-led Growth Hypothesis for Sub Saharan Africa Countries (SSA). A
23 266
Panel Data Analysis
24 Cross Country Analysis of GCC Economic Risk 267
25 How to Transfer Knowledge to your work? 278
26 Enterprise Development under Globalisation and the New Economy Conditions 279
27 Innovation in Enterprise Development Strategy 287
Research of Influencing Factors for Usage of Facebook Willingness-A case Study on
28 296
College Students in the Tamsui Area
29 Scientific Advance and Perceptions about the Effectiveness of Democracy in MENA 306
30 What Explains Innovative Outcomes at the Start Up Stage? 320
31 Does Vice Pay? A Traditional Investigation of “Irresponsible” Investing 321

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Corporate Governance and Business Conference (CGBC)
19-20th July 2012
Holiday Inn Boston-Somerville,
30, Washington Street,
Boston, MA, 02143, USA.
SCHEDULE FOR THE CONFERENCE 2012

Tuesday 17th July, 2012, thru Wednesday 18th July, 2012

Arrival and Independent traveling days in Boston, USA

Thursday, 19th July, 2012

8.00 AM -9.00AM Registration

Thursday 19th July, 2012

9.00AM-9.15AM

OPENING ADDRESS & WELCOME

9.15AM-13.00 PM
Track: Corporate Governance and Business Ethics
Session Chair: Sal AmirKhalkhali

I Board Governance Development for Civil Society Organisation: A Strategy for Systems
Strengthening and Sustainability
Anisa Ari Amunega, Sandra Osanmer and Abubakar Kurfi, Management
Sciences for Health, Nigeria

II Are Singapore Boards Global?
Shital Jhunjhunwala and R.K Mishra, Institute of Public Enterprise, India

III Corporate Governance in the Value Based Management Concept
Tomasz Rojek, Cracow University of Economics, Poland

IV Investors` Reaction to the Implementation of Corporate Governance Mechanisms
Nousheen Tariq Bhutta and Syed Zulfiqar Ali Shah, International Islamic University,
Islamabad, Pakistan

V Corporate Governance in Public Sector Banks-Tapping the Bee Hive
Mridula Sahay and S. Shiva Kumar, Amrita School of Business, Amrita Nagar, India

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VI Financial Reporting Standards as a Tool in Order to Ensure Corporate Transparency: The Case of
Turkey
N. Ata Atabey, Department of Business Administration, Selcuk University, Turkey and
Huseyin Cetin, Department of Tourism management, Necmettin Erbakan University,
Turkey
VII Boardroom Pay, Performance and Corporate Governance in Malaysia
Puan Yatim, UKM-Graduate School of Business, University of Kebangsaan, Malaysia

VIII An Analysis of Performance Appraisal Systems of Merchantile bank Limited
Sheikh Abdur Rahim, Daffodil International University, Bangladesh

IX On the Effectiveness of Quality Regulation: Some Empirical Results
Sal AmirKhalkhali and Atul Dar, Saint Mary`s University, Halifax, Canada

X Compliance Versus Volatility of Performance in 2012, Corporate Influence in Bureaucratic
Systems. Where Should the Focus for America lay Most?
David M Chapinski, School of Public Affairs and Administration, Rutgers University,
Newark, USA

XI Exposing MBA Students to Corporate Governance
Patricia Miller Selvy, Bellarmine University, USA
XII Enterprise Restructuring in the Conditions of the Crisis and the Globalization Challenges. Based
on the Experiences of the Polish Economy
Ryszard Borowiecki and Barbara Siuta-Tokarska Department of Economics and
Organization of Enterprises, Cracow University of Economics, Poland

XIII Corporate Governance and Performance of Commercial Banks in Nigeria
Olagunju Adebayo and Oluwa Temitope Mariam, Redeemer`s University,
Nigeria

XIV Profit creation, intra and inter-generational Equity: Need for New Company Law
Olawale Ajai, Lagos Business School, Pan African University, Lagos, Nigeria,

13.00-14.00
BREAK FOR LUNCH

Thursday 19th July 2012

14.00 PM-14.25 PM
Key Note Speaker
Mark T Jones

Mark is a fervent internationalist, who is widely travelled. He has had a distinguished career in
education and currently serves as the Director of External Affairs for Park Royal College. In the
year 2000 he initiated and oversaw a major humanitarian venture into war-torn Sierra Leone,
and then spent two years in the Middle East where he worked in Jordan (2002 – 2004). He
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writes and speaks on a variety of subjects ranging from corporate governance to women’s health
in the developing world.

As well as being an orator of distinction, Mark believes that it is essential that we articulate our
convictions with passion; in this regard he is eager to help the voice of others to be heard. He is a
Legislative Leadership Training specialist, as well as being an advisor on Diaspora community
engagement. He is the Co-Founder & Executive Director of the Horn of Africa Business
Association (HABA) as well as sitting on the Board of the Kitenge Africa Foundation (Uganda),
the Advisory Committee of the Expertise Forum (A Think Tank Society focusing on the
Sustainable Development of South Asian Countries) and being Chair of Trustees of Daughters of
Eve. In 1994 he was elected a Freeman of the City of London, and is also a Fellow of the
Chartered Management Institute.

14.30 PM – 17.30
Track: The Growth and Economic Development
Session Chair: Prof. Marek Dziura

I A Panel Cointegration Approach to FDI and Growth in Africa: Evidences from ECOWAS,
ECCAS, UMA, EAC and SADC Regions
Rasheed Olajide Alao, Department of Economics, Adeyemi College of Education, Ondo,
Nigeria

II Technology Systems for Sustainable Development in Poland
Marek Dziura, Cracow University of Economics, Poland

III Risk in the Enterprise Value Creation
Andrzei Tomasz Jaki, Cracow University of Economics, Poland

IV Analysis of Causes and Consequences of the Global Economics Crisis –Poland`s Perspective
Ryszard Borowiecki, Cracow University of Economics, Poland

VI The Disharmonies, Dilemmas and Effects of the Transformation of the Polish Economy
Jarosxaw Kagzmarek, Cracow University of Economics, Poland

VII Low Economic Awareness and Its Consequences: The Case of Turkey
Murat Arici, Department of Philosophy, Konya N.E University, Turkey

VII Ranking Indian States on Social Welfare & developmental Status in Globalisation Era using a
MCDM Approach
Ayan Chattopadhya, IISWBM (aafiliated to Calcutta University), Kolkata, India and
Arpita Banerjee Chattopadhya, Budge-Budge College (affiliated to Calcutta University),
India.

17.35PM CLOSING SPEECH FOR THE 1st DAY CONFERENCE

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