Handbook of Research Methods on Trust PDF
Preview Handbook of Research Methods on Trust
HANDBOOK OF RESEARCH METHODS ON TRUST MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd ii 1100//1100//22001111 1166::2200 MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd iiii 1100//1100//22001111 1166::2200 Handbook of Research Methods on Trust Edited by Fergus Lyon Professor of Enterprise and Organisation, Middlesex University Business School, UK Guido Möllering Associate Professor of Organization and Management, Jacobs University Bremen, Germany Mark N.K. Saunders Professor of Business Research Methods, Surrey Business School, University of Surrey, UK Edward Elgar Cheltenham, UK • Northampton, MA, USA MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd iiiiii 1100//1100//22001111 1166::2200 © Fergus Lyon, Guido Möllering and Mark Saunders 2012 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical or photocopying, recording, or otherwise without the prior permission of the publisher. Published by Edward Elgar Publishing Limited The Lypiatts 15 Lansdown Road Cheltenham Glos GL50 2JA UK Edward Elgar Publishing, Inc. William Pratt House 9 Dewey Court Northampton Massachusetts 01060 USA A catalogue record for this book is available from the British Library Library of Congress Control Number: 2011928595 ISBN 978 1 84844 767 7 (cased) Typeset by Servis Filmsetting Ltd, Stockport, Cheshire Printed and bound by MPG Books Group, UK 3 0 MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd iivv 1100//1100//22001111 1166::2200 Contents List of fi gures and tables viii List of editors ix List of contributors xi Acknowledgements xx 1 Introduction: the variety of methods for the multi- faceted phenomenon of trust 1 Fergus Lyon, Guido Möllering and Mark N.K. Saunders PART I CONCEPTUAL ISSUES 2 Moving between laboratory and fi eld: a multi- method approach for studying trust judgments 19 Roderick M. Kramer 3 Measuring trust beliefs and behaviours 29 Roy J. Lewicki and Chad Brinsfi eld 4 Agent- based simulation of trust 40 Bart Nooteboom 5 Researching trust in diff erent cultures 50 Friederike Welter and Nadezhda Alex 6 Trust and social capital: challenges for studying their dynamic relationship 61 Boris F. Blumberg, José M. Peiró and Robert A. Roe 7 Measuring generalized trust: in defense of the ‘standard’ question 72 Eric M. Uslaner PART II QUALITATIVE RESEARCH 8 Access and non- probability sampling in qualitative research on trust 85 Fergus Lyon v MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd vv 1100//1100//22001111 1166::2200 vi Handbook of research methods on trust 9 Working with diffi cult to reach groups: a ‘building blocks’ approach to researching trust in communities 94 Christine Goodall 10 Cross- cultural comparative case studies: a means of uncovering dimensions of trust 102 Malin Tillmar 11 Combining card sorts and in- depth interviews 110 Mark N.K. Saunders 12 Mixed method applications in trust research: simultaneous hybrid data collection in cross- cultural settings using the board game method 121 Miriam Muethel 13 Utilising repertory grids in macro- level comparative studies 130 Reinhard Bachmann 14 Deepening the understanding of trust: combining repertory grid and narrative to explore the uniqueness of trust 138 Melanie J. Ashleigh and Edgar Meyer 15 Hermeneutic methods in trust research 149 Gerard Breeman 16 Using critical incident technique in trust research 161 Robert Münscher and Torsten M. Kühlmann PART III QUANTITATIVE APPROACHES 17 Measuring trust in organizational contexts: an overview of survey- based measures 175 Nicole Gillespie 18 The actor–partner interdependence model: a method for studying trust in dyadic relationships 189 Donald L. Ferrin, Michelle C. Bligh and Jeff rey C. Kohles 19 Embedded trust: the analytical approach in vignettes, laboratory experiments and surveys 199 Davide Barrera, Vincent Buskens and Werner Raub 20 Measuring the decision to trust using metric conjoint analysis 212 Richard L. Priem and Antoinette A. Weibel MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd vvii 1100//1100//22001111 1166::2200 Contents vii 21 Diary methods in trust research 226 Rosalind H. Searle 22 Measuring implicit trust and automatic attitude activation 239 Calvin Burns and Stacey Conchie 23 A voice is worth a thousand words: the implications of the micro- coding of social signals in speech for trust research 249 Benjamin Waber, Michele Williams, John S. Carroll and Alex ‘Sandy’ Pentland 24 It takes a community to make a diff erence: evaluating quality procedures and practices in trust research 259 Katinka M. Bijlsma- Frankema and Denise M. Rousseau Name index 277 Subject index 283 MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd vviiii 1100//1100//22001111 1166::2200 Figures and tables FIGURES 4.1 The simulation sequence 44 6.1 The role of social networks and trust in the development of social capital 63 11.1 The card sort and in- depth interview approach 116 12.1 The board game 123 12.2 The triangular prism 124 13.1 Global meaning space/cognitive map (illustration) 134 15.1 The original hermeneutic circle 151 15.2 The elaborated hermeneutic circle 151 15.3 The trust- establishing process 153 15.4 The ambiguous trust eff ect 156 18.1 Perceived trustworthiness and cooperation spirals 194 18.2 Summary of results 195 20.1 A simplifi ed model of the trust decision process 213 22.1 UK gas plant workers’ implicit trust 243 TABLES 20.1 Decomposition techniques for analysing judgments underlying trust decisions 216 21.1 Examples of taxonomy of diary approaches using downsizing example 228 22.1 Primes and pairs of target words presented in the priming phase 242 viii MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd vviiiiii 1100//1100//22001111 1166::2200 Editors Fergus Lyon is Professor of Enterprise and Organizations in the Centre for Enterprise and Economic Development Research, Middlesex University. His research interests include trust and co- operation in networks and clusters, enterprise behaviour, social enterprise and entrepreneurship, market institutions, social enterprise and economic development policy. He has published widely, including in Organization Studies, Cambridge Journal of Economics, Society and Space, World Development and Human Organisation. He has carried out research in the UK, Ghana, Nigeria, India, Pakistan and Nepal. Recent work involves trust in business science relationships and he has established a fi ve- year ESRC funded research programme on the Third Sector and Social Enterprises in the UK. This will involve research on trust in relationships between public, private and third sector organizations. Guido Möllering is Associate Professor of Organization and Management at Jacobs University Bremen. He was previously a Senior Research Associate at the Max Planck Institute for the Study of Societies in Cologne, Germany. He received his doctorate in Management Studies from the University of Cambridge, UK, and his habilitation in Business Administration from Freie Universität Berlin, Germany. His research is mainly on trust and/or inter- organizational relationships. He has pub- lished widely in this area, with some articles in leading journals such as Organization Science, Journal of International Business Studies and Sociology. He serves on a number of editorial boards, for example as an Associate Editor of the Journal of Trust Research. He is the author of the book Trust: Reason, Routine, Refl exivity (Elsevier, 2006). Mark N.K. Saunders is Professor in Business Research Methods at the University of Surrey, Surrey Business School. He was formerly Assistant Dean (Director of Research and Doctoral Programmes) and Professor of Business Research Methods at Oxford Brookes University Business School. He is a Visiting Professor at Newcastle Business School, Northumbria University and Worcester Business School, University of Worcester. His research interests include human resource aspects of the management of change, in particular trust, and research methods. He has published in management journals including Personnel Review, European Journal of Work and Organisational Psychology, Journal of Personal ix MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd iixx 1100//1100//22001111 1166::2200 x Handbook of research methods on trust Psychology, Service Industries Journal, Employee Relations, Management Learning and International Journal of Public Sector Management. He is a member of the editorial boards of Personnel Review, Journal of Services Research and the Electronic Journal of Business Research. Mark is co- editor (with Denise Skinner, Graham Dietz, Nicole Gillespie and Roy J. Lewicki) of Organizational Trust: A Cultural Perspective (Cambridge University Press, 2010) and lead author of Research Methods for Business Students (fi fth edition, FT Prentice Hall, 2009), which has been translated into Chinese, Dutch and Russian. He has co- authored a range of other books, including Strategic Human Resource Management (FT Prentice Hall, 2007) and Dealing with Statistics: What You Need to Know (Open University Press McGraw Hill, 2008). MM22776600 -- LLYYOONN 99778811884488444477667777 PPRRIINNTT..iinndddd xx 1100//1100//22001111 1166::2200
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