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The Handbook of Listening Handbooks in Communication and Media This series provides theoretically ambitious but accessible volumes devoted to the major fields and subfields within communication and media studies. Each volume provides experienced scholars and teachers with a convenient and comprehensive overview of the latest trends and critical directions, while grounding and orientating students with a broad range of specially commissioned chapters. The Handbook of Children, Media, and Development, edited by Sandra L. Calvert and Barbara J. Wilson The Handbook of Crisis Communication, edited by W. Timothy Coombs and Sherry J. Holladay The Handbook of Internet Studies, edited by Mia Consalvo and Charles Ess The Handbook of Rhetoric and Public Address, edited by Shawn J. Parry‐Giles and J. Michael Hogan The Handbook of Critical Intercultural Communication, edited by Thomas K. Nakayama and Rona Tamiko Halualani The Handbook of Global Communication and Media Ethics, edited by Robert S. Fortner and P. Mark Fackler The Handbook of Communication and Corporate Social Responsibility, edited by Øyvind Ihlen, Jennifer Bartlett, and Steve May The Handbook of Gender, Sex, and Media, edited by Karen Ross The Handbook of Global Health Communication, edited by Rafael Obregon and Silvio Waisbord The Handbook of Global Media Research, edited by Ingrid Volkmer The Handbook of Global Online Journalism, edited by Eugenia Siapera and Andreas Veglis The Handbook of Communication and Corporate Reputation, edited by Craig E. Carroll The Handbook of Media and Mass Communication Theory, edited by Robert S. Fortner and P. Mark Fackler The Handbook of International Advertising Research, edited by Hong Cheng The Handbook of Psychology of Communication Technology, edited by S. Shyam Sundar The Handbook of International Crisis Communication Research, edited by Andreas Schwarz, Matthew W. Seeger, and Claudia Auer The Handbook of Organizational Rhetoric and Communication, edited by Øyvind Ihlen and Robert L. Heath The Handbook of European Communication History, edited by Klaus Arnold, Paschal Preston, and Susanne Kinnebrock The Handbook of Listening, edited by Debra L. Worthington and Graham D. Bodie The Handbook of Listening Edited by Debra L. Worthington and Graham D. Bodie This edition first published 2020 © 2020 John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by law. Advice on how to obtain permission to reuse material from this title is available at http://www.wiley.com/go/permissions. The right of Debra L. Worthington and Graham D. Bodie to be identified as the authors of the editorial material in this work has been asserted in accordance with law. Registered Office John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, USA Editorial Office 111 River Street, Hoboken, NJ 07030, USA For details of our global editorial offices, customer services, and more information about Wiley products visit us at www.wiley.com. Wiley also publishes its books in a variety of electronic formats and by print‐on‐demand. Some content that appears in standard print versions of this book may not be available in other formats. Limit of Liability/Disclaimer of Warranty While the publisher and authors have used their best efforts in preparing this work, they make no representations or warranties with respect to the accuracy or completeness of the contents of this work and specifically disclaim all warranties, including without limitation any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives, written sales materials or promotional statements for this work. The fact that an organization, website, or product is referred to in this work as a citation and/or potential source of further information does not mean that the publisher and authors endorse the information or services the organization, website, or product may provide or recommendations it may make. This work is sold with the understanding that the publisher is not engaged in rendering professional services. The advice and strategies contained herein may not be suitable for your situation. You should consult with a specialist where appropriate. Further, readers should be aware that websites listed in this work may have changed or disappeared between when this work was written and when it is read. Neither the publisher nor authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Library of Congress Cataloging‐in‐Publication Data Names: Worthington, Debra L., editor. | Bodie, Graham, editor. Title: The handbook of listening / edited by Debra L. Worthington, Graham D. Bodie. Description: Hoboken, NJ, USA : John Wiley & Sons, Inc., 2020. | Series: Handbooks in communication and media | Includes bibliographical references and index. Identifiers: LCCN 2020016323 (print) | LCCN 2020016324 (ebook) | ISBN 9781119554141 (cloth) | ISBN 9781119554172 (adobe pdf) | ISBN 9781119554165 (epub) Subjects: LCSH: Listening. Classification: LCC BF323.L5 H35 2020 (print) | LCC BF323.L5 (ebook) | DDC 302.2/242–dc23 LC record available at https://lccn.loc.gov/2020016323 LC ebook record available at https://lccn.loc.gov/2020016324 Cover Design: Wiley Cover Image: © Ensuper/Shutterstock Set in 10/12pt Galliard by SPi Global, Pondicherry, India 10 9 8 7 6 5 4 3 2 1 Contents About the Editors ix About the Authors xi Acknowledgments xxi Introduction 1 Debra L. Worthington and Graham D. Bodie Part I Methodological Approaches 7 1. Physiological Approaches 9 Susan Teubner‐Rhodes and Stefanie E. Kuchinsky 2. Phenomenological Approaches 27 Lisbeth A. Lipari 3. Interpretive Approaches 41 Mohan J. Dutta and Phoebe Elers 4. Empirical Approaches 55 Andrea J. Vickery Part II Disciplinary Foundations 69 5. Architecture 71 Karen Van Lengen 6. Audiology 89 Annette Hurley and Meagan M. Walczak 7. Interpersonal Communication 103 Valerie Manusov 8. Language Learning 121 Nicole Altvater‐Mackensen vi Contents 9. Linguistics 139 Vahid Aryadoust, Yuvadarshini Ilang Kumaran, and Stella Ferdinand 10. Management and Leadership 163 Sarit Pery, Guy Doytch, and Avraham N. Kluger 11. Media Studies 181 Kate Lacey 12. Musicology 199 Elvira Brattico and Niels Trusbak Haumann 13. Philosophy 217 Deborah S. Mower 14. Psychology 233 Margarete Imhof 15. Sound Studies 253 Matt Brounley Part III Teaching Listening 263 16. Instructional Design and Assessment 265 Michael Rost 17. Teaching Listening in Classroom Settings 279 Mary Lahman 18. Music Education 291 Daniel C. Johnson 19. Training and Development 303 Judi Brownell 20. Listening Education in the Medical Curriculum 315 Helen Meldrum and Rebekah Apple Part IV Contexts and Applications 327 21. Mindful Interpersonal Listening 329 Susanne M. Jones and Amy C. Joyer 22. Listening, Lying, and Deceit 341 Timothy R. Levine 23. Mediated Listening 353 Christopher D. Bond 24. Listening and Relational Lawyering 361 Susan L. Brooks Contents vii 25. Listening in Health Care 373 Lisa McKenna, Ted Brown, Louise Oliaro, Brett Williams, and Angela Williams 26. Listening for Healthy Democracy 385 Jim Macnamara Part V Emerging Perspectives 397 27. Performative Listening 399 Chris McRae 28. Augmented Reality 409 Mark Roman Miller and Jeremy N. Bailenson 29. Building Peace Through Listening 419 Zenebe Beyene 30. Silence 427 Robin Patric Clair Epilogue: Moving Toward Listening Literacy 439 Andrew D. Wolvin Index 449 About the Editors Graham D. Bodie (PhD, Purdue University) is Professor of Integrated Marketing Communication in the School of Journalism and New Media at The University of Mississippi. He is recognized as an international expert on listening and the social cognitive underpinnings of human communicative behavior, having authored  over  90 published papers in outlets such as Human Communication Research, Communication Monographs, Communication Research, Communication Yearbook, and the International Journal of Listening, and edited one book, The Sourcebook of Listening Research: Methodologies and Measures (with Debra Worthington). His productivity has placed him in the top 1% of published Communication Studies scholars. In recognition of his scholarly efforts, Dr. Bodie  has received several  awards, including the  Janice  Hocker  Rushing Early Career Research Award from the  Southern States Communication Association, the Early Career Award given by the Interpersonal Communication Division of the National Communication Association, and the Research Award bestowed by the International Listening Association. His research has been funded by the National Science Foundation and US Department of Defense and he regularly appears in local and national media outlets on issues relevant to listening in close relationships. Debra L. Worthington (PhD, University of Kansas) is Professor of Communication and Associate Director of the School of Communication and Journalism at Auburn University. She is a co‐author of Listening: Processes, Functions, and Competency (Taylor & Francis, 2018) (with Margaret Fitch‐Hauser). She co‐edited The Sourcebook of Listening Research: Methodology and Measures (Wiley, 2017) (with Graham Bodie), winner of the 2018 Distinguished Book Award from the Communication and Social Cognition of the National Communication Association. Her research has received multiple top paper, top convention, and top panel awards. Other recognitions include: the Ralph G. Nichols Listening Award, the Burton Award for Legal Achievement, and the ILA Researcher of the Year Award. Her research has been rec- ognized by organizations such as the American Society of Trial Consultants, the European Communication Research and Education Association, and the International Listening Association, as well as by multiple divisions of the National Communication Association, the Eastern Communication Association, and the Southern Communication Association. In 2017, she was inducted into the International Listening Association’s Hall of Fame in recognition of her outstanding research, teaching, and service to the field of listening. She is a past president of the International Listening Association. About the Authors Nicole Altvater‐Mackensen (PhD, Radboud University Nijmegen) is Assistant Professor of Developmental Psychology at Johannes‐Gutenberg‐University Mainz. She conducted post- doctoral research at the University of Göttingen and the Max Planck Institute for Human Cognitive and Brain Sciences, Leipzig. Her research focuses on mechanisms of early language development and investigates the neural underpinnings of speech perception and language learning in first and second language acquisition. Rebekah Apple (DHSc, A.T. Still University) is Director, Master of Medical Management in Heinz College of Information Systems and Public Policy at Carnegie Mellon University. She is responsible for direction and strategy refinement for a degree program exclusively for physicians. She has served as a health care advisor, educator, and ethicist for over 10 years in academic, clinical, and association environments. Prior to joining Heinz College, Rebekah served as Director of Programming and Student Affairs for the American Medical Student Association. Rebekah continues to consult with numerous hospitals and health systems, serves on three hospital ethics committees, and teaches ethics to third year University of Pittsburgh medical students. She holds a Masters in Bioethics from the University of South Florida and a doctorate in Health Science. Vahid Aryadoust (PhD, Nanyang Technological University [NTU]) is Assistant Professor in the National Institute of Education of NTU, Singapore. His areas of interest are listening assessment, eye tracking, neurocognition in language assessment, and Scientometrics. He has provided consultation to educational organizations around the world and has led lan- guage assessment projects funded by organizations such as Cambridge‐Michigan Language Assessment, British Council, Pearson Education, and Paragon testing Enterprises, and pub- lished his research in Language Testing, Language Assessment Quarterly, Assessing Writing, Educational Assessment, Educational Psychology, and Computer Assisted Language Learning. His most recent edited volumes are entitled Quantitative data analysis for language assessment (Vol 1: Fundamental techniques; Vol 2: Advanced methods) (Routledge). Jeremy N. Bailenson (PhD, Northwestern University) is founding director of Stanford University’s Virtual Human Interaction Lab, Thomas More Storke Professor in the Department of Communication, Professor (by courtesy) of Education, Professor (by courtesy) Program in Symbolic Systems, and a Senior Fellow at the Woods Institute for the Environment. He earned his PhD in Cognitive Psychology in 1999 and spent four years at the University of California, Santa Barbara as a Post‐Doctoral Fellow and Assistant Research Professor. Bailenson studies the psychology of Virtual and Augmented Reality, how virtual experiences lead to changes in xii About the Authors perceptions of self and others. His most recent research focuses on how virtual experiences can transform education, environmental conservation, empathy, and health. He is the recipient of the Dean’s Award for Distinguished Teaching at Stanford. Zenebe Beyene (PhD, University of Nebraska, Lincoln) is Assistant Professor and Coordinator of International Programs in the School of Journalism and New Media at the University of Mississippi. He specializes in media in conflict and post‐conflict societies. He has taught, researched, or provided training in Ethiopia, Kenya, Rwanda, Uganda, and the US. Dr. Beyene has served as a consultant for InterNews Network, US Agency for International Development, United Nations Development Programme, Voice of America, Pennsylvania University/ Carnegie Foundation, Oxford University and Oxford University/UK Embassy in Ethiopia and Aadland Consult/IDEA International. Dr. Beyene has published or co‐published work about tolerance and online debate in Ethiopia; the role of TeleCourt in changing conceptions of justice and authority in Ethiopia; the role of ICT in peace‐building in Africa; media use and abuse in Ethiopia; and “From an Emperor to the Derg and Beyond: Examining the Intersection of Music and Politics in Ethiopia” as well as the “Role of the Diaspora in Nation Building and Peace Building.” Christopher D. Bond (PhD, University of Memphis) is Associate Professor of Communication and Journalism at Missouri Western State University. A past president of the International Listening Association, he has also previously served as a principal investigator of several state and federally funded research grants regarding environmental tobacco smoke and smoking policy. As director of the Clean Air Research and Policy Program and Chair of Clean Air St. Joseph, he was instrumental in assisting his city and university in implementing smoke‐free pol- icies. He is currently serving as the Executive Editor of the Journal of Applied Learning in Higher Education and director of the conference on applied learning in higher education. His primary research interests examine listening among social media users, as well as cyber‐bullying and digital self‐harm. He is the author of the upcoming article: An analysis of humor and cyber‐ bullying messages within direct anonymous feedback apps. Elvira Brattico (PhD, University of Helsinki) holds a double position as full professor and exec- utive board member at the Center of Excellence Music in the Brain (MIB), Aarhus University and The Royal Academy of Music Aarhus/Aalborg, Denmark, and as full professor of General Psychology in the Department of Education, Psychology, Communication, University of Bari Aldo Moro, Italy. She is also adjunct professor at the universities of Helsinki and Jyväskylä, Finland. After obtaining two master’s degrees in Music and Philosophy in Italy, she moved to the University of Helsinki, Finland, where she obtained a PhD in Psychology (2007). From 2009 to 2013, she was executive board member of the Finnish Centre of Excellence in Interdisciplinary Music Research. Currently, she is acknowledged as a leading author of music psychology and neuroscience with approximately 150 papers (over 100 peer‐reviewed). Susan L. Brooks (JD, New York University; MA, University of Chicago) is Associate Dean for Experiential Learning and Professor of Law at the Drexel University Kline School of Law in Philadelphia, PA, US. She teaches Family Law as well as innovative courses on holistic rep- resentation, professional formation, reflective practice, effective communication, and access to justice. Professor Brooks has written extensively and has conducted workshops to promote “Relational Lawyering,” a humanistic approach to legal education and practice integrating personal, interpersonal, and systemic dimensions, which includes habits of mind and practical tools to strengthen self‐awareness, cross‐cultural lawyering, and the potential for healing. Matt Brounley (BA, McGill University) is a PhD candidate focusing on popular music and sound studies in the Department of Music History and Theory at Stony Brook University. His dissertation, “That Sound in your Head: Guitar Tone and Entrepreneurial Values,” combines

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