Table Of Content

Handbook of Communication and Social Interaction Skills LEA’SCOMMUNICATIONSERIES JenningsBryant&DolfZillmann,GeneralEditors SelectedtitlesintheInterpersonalCommunicationsubseries(RebeccaRubin, advisoryeditor)include: (cid:1) Allen/Preiss/Gayle/Burrell InterpersonalCommunicationResearch: AdvancesThroughMeta-analysis (cid:1) Hewes TheCognitiveBasesofInterpersonalCommunication (cid:1) Kalbfleisch/Cody Gender,Power,andCommunicationinHuman Relationships (cid:1) Petronio BalancingtheSecretsofPrivateDisclosures ForacompletelistoftitlesinLEA’sCommunicationSeries,pleasecontact LawrenceErlbaumAssociates,Publishers,atwww.erlbaum.com. Handbook of Communication and Social Interaction Skills Edited by John O. Greene and Brant R. Burleson PurdueUniversity LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS 2003 Mahwah, New Jersey London This edition published in the Taylor & Francis e-Library, 2008. “To purchase your own copy of this or any of Taylor & Francis or Routledge’s collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk.” AcquisitionsEditor: LindaBathgate EditorialAssistant: KarenWittigBates CoverDesign: KathrynHoughtalingLacey TextbookProductionManager:PaulSmolenski Full-ServiceCompositor:TechBooks TextandCoverPrinter: HamiltonPrintingCompany Copyright(cid:1)C 2003byLawrenceErlbaumAssociates,Inc. Allrightsreserved.Nopartofthisbookmaybereproducedin anyform,byphotostat,microfilm,retrievalsystem,orany othermeans,withoutpriorwrittenpermissionfromthepublisher. LawrenceErlbaumAssociates,Inc.,Publishers 10IndustrialAvenue Mahwah,NewJersey07430 LibraryofCongressCataloging-in-PublicationData Handbookofcommunicationandsocialinteractionskills/editedbyJohnO.Greeneand BrantR.Burleson. p.cm. Includesindex. ISBN0-8058-3417-6(casebound:alk.paper)—ISBN0-8058-3418-4(pbk.:alk.paper) 1.Socialinteraction.2.Interpersonalcommunication.3.Interpersonalrelations. I.Greene,JohnO.,1954–II.Burleson,BrantRaney,1952– HM1111.H362003 302—dc212002151771 ISBN 1-4106-0713-5 Master e-book ISBN Contents Foreword ix John M. Wiemann Preface xiii John O. Greene Brant R. Burleson Part I General Theortical and Methodological Issues 1 Explicating Communicative Competence As a Theoretical Term 03 Steven R. Wilson Christina M. Sabee 2 Models of Adult Communication Skill Acquisition: Practice and the Course of Performance Improvement 51 John O. Greene 3 Methods of Interpersonal Skill Assessment 93 Brian H. Spitzberg 4 Methods of Social Skills Training and Development 135 Chris Segrin Michelle Givertz Part II Fundamental Interaction Skills 5 Nonverbal Communication Skills 179 Judee K. Burgoon Aaron E. Bacue v vi CONTENTS 6 Applying the Skills Concept to Discourse and Conversation: The Remediation of Performance Defects in Talk-in-Interaction 221 Robert E. Sanders 7 Message Production Skill in Social Interaction 257 Charles R. Berger 8 Message Reception Skills in Social Communication 291 Robert S. Wyer, Jr. Rashmi Adaval 9 Impression Management: Goals, Strategies, and Skills 357 Sandra Metts Erica Grohskopf Part III Function-Focused Communication Skills 10 Informing and Explaining Skills: Theory and Research on Informative Communication 403 Katherine E. Rowan 11 Arguing Skill 439 Dale Hample 12 Persuasion As a Social Skill 479 James Price Dillard Linda J. Marshall 13 Managing Interpersonal Conflict: A Model of Events Related to Strategic Choices 515 Daniel J. Canary 14 Emotional Support Skills 551 Brant R. Burleson 15 How to "Do Things" With Narrative: A Communication Perspective on Narrative Skill 595 Jenny Mandelbaum Part IV Skills in Close Personal Relationships 16 Friendship Interaction Skills Across the Life-Span 637 Wendy Samter 17 Accomplishing Romantic Relationships 685 Kathryn Dindia Lindsay Timmerman CONTENTS vii 18 Communication Skills in Couples: A Review and Discussion of Emerging Perspectives 723 Adrian B. Kelly Frank D. Fincham Steven R. H. Beach 19 Parenting Skills and Social--Communicative Competence in Childhood 753 Craig H. Hart Lloyd D. Newell Susanne Frost Olsen Part V Skills in Public and Professional Contexts 20 Negotiation Skills 801 Michael E. Roloff Linda L. Putnam Lefki Anastasiou 21 Communication Skills for Group Decision Making 835 Dennis S. Gouran 22 Skillfully Instructing Learners: How Communicators Effectively Convey Messages 871 John A. Daly Anita L. Vangelisti 23 Interpersonal Communication Skills in Health Care Contexts 909 Richard L. Street, Jr. 24 New Directions in Intercultural Communication Competence: the Process Model 935 Christopher Hajek Howard Giles Author Index 959 Subject Index 1005 Foreword JohnM.Wiemann UniversityofCalifornia,SantaBarbara Readersofthisbookalmostcertainlyagreethatmanyofthemostimportantactivities inwhichweengagearecommunicative.Ourabilitytocreateandsustainoursocial world depends in large measure on how well we communicate. People’s social skills are crucial to their well-being—individually and collectively. The importance ofunderstandingskillfulbehaviorinallitscomplexitiescannotbeoverstated. This Handbook is a milestone in the study of communication skills. In its depth and breadth, it is a remarkable work that both chronicles the field and provides a frameworkforthenextgenerationoftheoryandresearch.Whensuchanimportant milestonehasbeenreached,itisusefultoreflectonthejourneythusfar. Thehistoryofthedisciplineofcommunication(broadlyconceived)isthestoryof identifying,investigating,andteachingsocialskills.Thereisalsoanethicalaspectto communication skills in that they can be used for good or ill; the playground bully andthepoliticaldemagoguemayusecertaincommunicationskillsthataccomplish their goals and motivate others to act on their behalf, but bring evil results. The roots of understanding and teaching social skills were decidedly in the service of the public welfare, however. The earliest teaching of oratory was motivated by the needforcitizenstobecompetenttoparticipateindemocraticgovernance(andeven today, local, national, and international participation requires that citizens learn to speakeffectivelytoothers). Overtime,ofcourse,ourunderstandingofwhatitmeanstobeasociallyskilledcit- izenhasbroadened.Notonlydopeopleneedtodeliverpublicspeecheseffectively, theyalsoneedtomanagesocialandintimatediscourse,aswellastouseandrespond tovarioustechnologies.Moreover,wehaverealizedthatadultsarenottheonlyones needingsocialskills;childrenalsoneedarepertoireofsophisticatedsocialskillsto interacteffectivelyintheirfamilies,peergroups,andschools.Recognizingthis,the National Communication Association has devoted resources to the assessment and development of communication skills in children from kindergarten through high school.Infact,pedagogicalconcernsandtheexpansionofcommunicationcurricula intotheinterpersonaldomainwereamongthefactorsthatsparkedinterestincom- municationcompetenceinthelate1960sandearly1970s. ix