Governing Electronically: E-Government and the Reconfiguration of Public Administration, Policy and Power PDF
Preview Governing Electronically: E-Government and the Reconfiguration of Public Administration, Policy and Power
Governing Electronically Also by Paul Henman ADMINISTERING WELFARE REFORM: International Transformations in Welfare Governance (co-edited with Menno Fenger) CROSSTALK: Topics of Australian Church and Society (edited) Governing Electronically E-Government and the Reconfiguration of Public Administration, Policy and Power Paul Henman © Paul Henman 2010 Softcover reprint of the hardcover 1st edition 2010 978-0-230-20588-8 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2010 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number785998, of Houndmills, Basingstoke, HampshireRG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries ISBN 978-1-349-30226-0 ISBN 978-0-230-24849-6 (eBook) DOI 10.1057/9780230248496 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. A catalog record for this book is available from the Library of Congress. 10 9 8 7 6 5 4 3 2 1 19 18 17 16 15 14 13 12 11 10 For HRW who taught me to aspire JEH who taught me to critique & BCL who taught me to have passion This page intentionally left blank Contents List of Abbreviations ix Acknowledgements xi Part I Examining E-government 1 1 Introduction 3 The consequences of technology 5 Locating and understanding e-government 7 Structure and argument of the book 10 Undertaking the study 12 2 Conceptualising Technology and Government 17 The things things do 20 Governmentality 24 Information technology and government 28 3 The Governmentality of E-government 33 Part II Domains of E-government 45 4 E-Welfare 47 International context 47 The Australian welfare system 50 The e-welfare case studies 52 Moving forward: Future directions in e-welfare 69 5 E-Tax 73 International context 73 The Australian taxation system 78 The e-tax case studies 81 Future directions in e-tax 93 6 E-Health 95 International context 95 The Australian health system 98 The e-health case studies 100 Future directions in e-health 110 vii viii Contents Part III Reconfigurations of Government 113 7 Reconfiguring Public Administration 115 The changing face of public administration 116 E-public administration? 123 8 Speed, Time and the Future 133 Technology and time 133 E-government and time intensification 137 Governing the future 144 9 Networks and Conditionality 150 Networks and policy 151 The new conditionality 156 10 Risk and Targeted Government 167 Characterising risk governmentalities 169 Governing risk through e-government 174 Electronic transformations in risk governmentalities 180 Towards targeted government 187 11 Complex Government 191 Increasing policy and administrative complexity 192 A case study on policy complexity 196 Why complexity matters 199 Governing complexity? 207 12 Reconfiguring Power, Citizenship, Society 209 Foucault’s notions of power 212 E-government’s varieties of power 215 Reconfiguring citizens and subjects 222 Reconfiguring society: The fragmentation of the social 228 Conclusion: Governing electronically 238 Notes 241 References 247 Index 267 List of Abbreviations ABN Australian Business Number ABR Australian Business Register ACIR Australian Childhood Immunisation Register AFDC Aid to Families with Children AHIC Australian Health Information Council ANAO Australian National Audit Office ATO Australia Taxation Office AUSTRAC The Australia Transaction Reports and Analysis Centre B2B Business to Business CEO Chief Executive Officer CIO Chief Information Officer CTPA Centre for Tax Policy and Administration DGI Direction General des Imports DoFA Department of Finance and Administration DoFD Department of Finance and Deregulation DoHA Department of Health Ageing DSS Department of Social Security EDI Electronic Data Interchange EITC Earned Income Tax Credit ELS Electronic Lodgement Service FaCS Family and Community Services FAO Family Assistance Office GDP Gross Domestic Product GIS Geographical Information System GPII General Practice Immunisation Incentive GST Goods and Services Tax HCA Human Capital Alliance HIC Health Insurance Commission ICT Information and Communications Technology IRAS Inland Revenue Authority of Singapore IRS Internal Revenue Service IT Information Technology JSCI Job Seekers Classification Index KPI Key Performance Indicator LEAD Learning Earning and Parenting MOU Memorandum of Understanding ix
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