Global teams how the best teams achieve high performance PDF
Preview Global teams how the best teams achieve high performance
‘This should be the fi rst item for global managers to put in their hand luggage.’ NIGEL NICHOLSON, PROFESSOR, LONDON BUSINESS SCHOOL, AND AUTHOR, THE ‘I’ OF LEADERSHIP GLOBAL TEAMS HOW THE BEST TEAMS ACHIEVE HIGH PERFORMANCE J O OW E N Praise for Global Teams ‘In this book, Jo Owen provides not only a thorough understanding of what makes a “global” organisation effective, but also ideas and reflections on how to go about it, in a way that is neither simplistic nor dogmatic. Great read.’ Bertrand Lavayssiere, Ayres and Co. Strategy Consultancy ‘A perk of my job is that I get paid to read and review books. Nothing thrills me more than to know that one of my favourite management authors, Mr Jo Owen, has another book published. I enjoyed reading his perspectives on the various aspects of management as he provides insights that can be easily digested by anybody, yet has the nec- essary depth to help you with the skills needed in management. His latest offering showcases research that he has extensively carried out and provides astute insights that will benefit any executive from any level of management, be it middle or senior. Quickly bookmark this for your “to-read list” as it is a useful, insightful read.’ Sadie Jane Nunis, Publications Manager, Singapore Institute of Management ‘Jo Owen has done it again – spotted a big gap in the literature and filled it elegantly and effectively with this splendidly readable, comprehensive, practical and evidence-based treatment of a topic that is really challenging to our globalising business world. Packed with great examples and quotes, Owen leads the reader through the toughest and most interesting chal- lenges in cross-cultural management: leadership, team dynamics, business context and systems, cultural intelligence and conflict resolution. This should be the first item for global managers to put in their hand luggage.’ Nigel Nicholson, Professor, London Business School. author, The ‘I‘ of Leadership: Strategies for Seeing Being and Doing ‘Original and practical book on a vital topic which no one has looked at in depth before; simple and clear to read, with lots of real world case exam- ples, it escapes the normal orthodoxy where globalisation means spreading western practice.’ Alberto Forchielli, Managing Partner, Mandarin Capital Partners Global Teams Global Teams How the best teams achieve high performance Jo oWeN PearsoN educaTioN limiTed Edinburgh Gate Harlow CM20 2JE United Kingdom Tel: +44 (0)1279 623623 Web: www.pearson.com/uk First edition published 2017 (print and electronic) © Jo Owen 2017 (print and electronic) The right of Jo Owen to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988. The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a retrieval system, distribution or transmission in any form or by any means, electronic, mechanical, recording or otherwise, permission should be obtained from the publisher or, where applicable, a licence permitting restricted copying in the United Kingdom should be obtained from the Copyright Licensing Agency Ltd, Barnard’s Inn, 86 Fetter Lane, London EC4A1EN. The ePublication is protected by copyright and must not be copied, reproduced, transferred, distributed, leased, licensed or publicly performed or used in any way except as specifically permitted in writing by the publishers, as allowed under the terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised distribution or use of this text may be a direct infringement of the author’s and the publisher’s rights and those responsible may be liable in law accordingly. All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. Pearson Education is not responsible for the content of third-party internet sites. ISBN: 978-1-292-17191-3 (print) 978-1-292-17192-0 (PDF) 978-1-292-17193-7 (ePub) British Library Cataloguing-in-Publication Data A catalogue record for the print edition is available from the British Library Library of Congress Cataloging-in-Publication Data A catalog record for the print edition is available from the Library of Congress 10 9 8 7 6 5 4 3 2 1 20 19 18 17 16 Cover design by Two Associates Cover image © iStock Print edition typeset in 9.5 pt and ITC Giovanni Std by iEnergizer Aptara® Ltd Printed by Ashford Colour Press Ltd, Gosport NOTE THAT ANY PAGE CROSS REFERENCES REFER TO THE PRINT EDITION contents About the author ix Acknowledgements xi 1 Introduction 1 2 What is special about global teams 11 PART ONE Leading the team 23 3 The global leadership challenge: new skills, new mindset 25 PART TWO Teams without borders 53 4 Trust: the glue that binds the team 55 5 Communications: less noise, more understanding 85 PART THREE Creating the firm-wide context for success 117 6 Goals: clear goals or shared goals? 121 7 Systems and processes: the building blocks of success 143 8 People and skills: global talent, global mindset 175 9 Culture: building cultural intelligence 193 10 Structure: co-ordination and conflict 231 vii contents PART FOUR Rising to the global challenge: lead, trust and support 251 11 Conclusions 253 Glossary 264 Notes 266 Index 289 viii about the author Jo Owen worked with and researched over a hundred of the best, and one or two of the worst, organisations on our planet for Global Teams over thirty years. He has built a business in Japan, and has led businesses in Europe and North America; he is a co-founder of eight not-for-profit organisations with a collective turnover of nearly $200 million a year. He is co-founder of Teach First, the largest graduate recruiter in the UK. He also started a bank. He began his career in brand management at P&G. An award-winning author, Jo has written 15 books which have been pub- lished in nearly 100 editions globally. His titles include How to Lead, How to Manage and Tribal Business School. He is in demand as a speaker on leadership, tribes and global teams and can be reached at [email protected] ix
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