Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools

451 Pages·2019·14.784 MB·\451

by  Stephen Yorkstone (Editor)

Contents Contents
Global Lean for Higher
Education
A Themed Anthology of Case
Studies, Approaches, and Tools

Global Lean for Higher
Education
A Themed Anthology of Case
Studies, Approaches, and Tools
Edited by
Stephen Yorkstone
A PRODUCTIVITY PRESS BOOK
First edition published in 2020
by Routledge/Productivity Press
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Library of Congress Cataloging-in-Publication Data
Names: Yorkstone, Stephen, editor.
Title: Global Lean for higher education : a themed anthology of case studies,
approaches, and tools / [edited by] Stephen Yorkstone.
Description: Boca Raton : Taylor & Francis, 2020. | “A Routledge title, part
of the Taylor & Francis imprint, a member of the Taylor & Francis Group,
the academic division of T&F Informa plc.” | Includes bibliographical
references and index.
Identifiers: LCCN 2019008185 (print) | LCCN 2019013514 (ebook) | ISBN
9780429399688 (e-Book) | ISBN 9780367024284 (hardback : alk. paper)
Subjects: LCSH: Universities and colleges--Administration--Case studies. |
Education, Higher--Planning.
Classification: LCC LB2341 (ebook) | LCC LB2341 ,G5528 2020 (print) | DDC
378.1/61--dc23
LC record available at https://lccn.loc.gov/2019008185
Visit the Taylor & Francis Web site at
http://www.taylorandfrancis.com
Contents
Foreword ................................................................................................ix
Acknowledgments .................................................................................xi
List of Contributors ............................................................................xiii
Introduction ..................................................................................... xxvii
Making the Most of this Book ..........................................................xxix
SeCTioN i Starting out
Chapter 1 Establishing Process Improvement Capability in
Higher Education ...............................................................3
Rachel McAssey
Chapter 2 Tools to Get You Started ..................................................15
Bonnie Slykhuis
Chapter 3 Value Stream Mapping (VSM) as a Tool for
Creating a Lean Culture in a University ........................39
Justyna Maciąg
Chapter 4 “Lean” into Your Service Model: An Institutional
Case Study Using Library Systems ..................................63
Tony L.H. Wai and Lenore O’Connor
Chapter 5 Developing a Continuous Improvement Service:
From Inception to Reality in 18 Months ........................79
Katie Wall and Emma Morris
v
vi • Contents
SeCTioN ii People
Chapter 6 Identity and Values to Drive Respect for People: A
Case Study Based on Embedding Kindness as an
Organizational Value .....................................................101
Susanne Clarke, Laura Roper,
Lois Farquharson, and Vianna Renaud
Chapter 7 Inspiring Sustainable Higher Education and Lean
through a Lean Ambassadors Network ........................ 115
Tammi Sinha and Claire Lorrain
Chapter 8 Improving Performance through Engagement –
The Impact of Daily Stand Ups in the University of
Strathclyde ......................................................................131
John Hogg and Heather Lawrence
Chapter 9 Lean Transformation Management among
Employees in Universiti Putra Malaysia ....................... 141
Siti Raba’ah Hamzah and Dalina Kamarudin
SeCTioN iii Projects
Chapter 10 Applying Lean in Projects; from Visualisations to
Process Engineering – It’s Covered! .............................157
Laura Hallett
Chapter 11 BOSCARD: A Scoping Tool for Lean Continuous
Improvement Projects .................................................... 181
Mark Robinson
Chapter 12 Six Sigma as a Method for Improving University
Processes: The Case of the Academic Assessment
Process ............................................................................197
Justyna Maciąg
Contents • vii
Chapter 13 Lean Training to Lean Projects .....................................225
Marion Malcolm
SeCTioN iV Technology
Chapter 14 Machine Leaning – Adopting Lean into a
University IT Culture.....................................................243
Brian Stewart, LeeAnne Klein, and Melanie Clements
Chapter 15 Can Information Services Lead a Network of
Change Agents in a HEI? ...............................................257
Linda Spinks
Chapter 16 Lean, Kanban and Agile, A Story of Continuous
Improvement in a University Software Team ..............271
Richard Arkless
Chapter 17 Every Organisation Needs A Mole!. ..............................289
Stuart Morris
SeCTioN V Sustaining
Chapter 18 Head, Heart, Hands: The Three Essentials to
Sustaining Lean in HE ...................................................299
Valerie Runyan and Jennifer Bremner
Chapter 19 Lessons from Implementing Lean at the Veterinary
Teaching Hospital ...........................................................311
Chris Shannon
Chapter 20 Cardiff University. A Lean University or a Better
University? ......................................................................329
Sarah Lethbridge
viii • Contents
SeCTioN Vi Culture
Chapter 21 Developing a Culture – The Essentials for
Continuous Improvement..............................................343
Natasha Bennett and John Perkins
Chapter 22 Growing a Lean Approach in a Changing
University........................................................................361
Brent Hurley and Stephen Yorkstone
Chapter 23 Making Sense of Learning, Practice and Theory.........377
Gretel Stonebridge, Claire King and Leanne Sowter
Chapter 24 What If We Knew the Future Could Be Different! ......391
Radka Newton
index ....................................................................................................403
Foreword
The birth of lean is typically traced to the development of the Toyota
Production System in the aftermath of World War II. The Toyota
Production System was a necessity given the limited capital available,
outdated factories, and the need for a manufacturing process that could
efficiently produce a variety of automobiles demanded by a small but
growing number of customers. Over time, Toyota’s successful principles
and practices have been extended to virtually every business and industry
sector including, in the past 20 years or so, higher education. As the
challenges facing global higher education have grown – loss of public
confidence, calls for accountability, rising costs, increased competition,
and other disruptive forces – lean for higher education provides a proven
framework for universities to address these challenges and fulfill their
important missions.
Following early pioneers such as the University of Central Oklahoma
and the University of St Andrews, the implementation of lean for higher
education continues to mature and expand around the world. This
book, Global Lean for Higher Education, provides a useful compendium
for universities exploring the possible application of lean at their own
institutions; it also offers additional tools and approaches to further
improve efforts at those universities currently implementing lean. Global
Lean for Higher Education provides a broad selection of readings from lean
researchers and practitioners from around the world, sharing research,
approaches, tools, and case studies that offer rich information and useful
insights that can guide universities seeking to adopt lean as well as
suggest new ideas for continuous improvement at universities currently
implementing lean.
Importantly, the chapters in this edited book, especially those describing
approaches and case studies, underscore the important organizational
principle of equifinality: there are multiple paths, rather than a single
path, to success. The variety of initiatives and ideas discussed across the
chapters show that there is no one “correct” way to successfully implement
lean principles and practices at a university. As noted by lean author
and luminary Jeff Liker, in his 2004 book, The Toyota Way, lean should
follow principles that are right for your own university, which are then
ix