Titles of related interest ISBN: 978-1-4051-6355-2 ISBN: 978-0-470-65615-0 ‘Written by paramedics for ‘This interesting text will paramedics. A rarity indeed. serve well those looking A must read for all in the to start, or those already profession.’ (Journal of beginning, a career or Paramedic Practice, July education in unscheduled 2010) care.’ (Emergency Nurse, 1 October 2013) ISBN: 978-0-470-67062-0 ISBN: 978-1-118-26135-4 ‘An excellent book that will This brand new title provides serve nurse and medical a highly illustrated and students well, it is extremely unambiguous introduction to user friendly and well set out.’ most common presentations (Amazon review, August encountered in GP surgeries, 2013) minor injury units and emergency departments. This title is also available as an e-book. For more details, please see www.wiley.com/buy/9781118486276 or scan this QR code: Fundamentals of Paramedic Practice This book is dedicated to two significant characters within pre- and out-of-hospital care. The first is Graham Harris, MCPara College of Paramedics, Director of Professional Standards, and elected Governing Council Member for London Region. Graham has made an incredible contribution to both pre- and out-of-hospital care, through the publication of significant texts, but more impor- tantly through the synthesis and publication of the Paramedic Curriculum Guidance, and the Para- medic Career and Competency Framework documents, eligibility for student paramedics to be part of the NHS bursary system, and also the professional body’s endorsement of higher education HCPC- approved programmes. The second is Robert Henson, paramedic, team leader and qualified training officer. Rob demon- strates true leadership and dedication to the profession every single day. His passion for the profes- sion is tireless, and he is a true role model for the staff and students he supports. Thank you Graham and Rob for your ongoing contributions to pre-hospital care and paramedic education. Fundamentals of Paramedic Practice A Systems Approach EDITED BY Sam Willis Lecturer in Paramedic Sciences, HCPC Registered Paramedic, Fellow of the Higher Education Academy, School of Medicine, University of Tasmania, Sydney, Australia AND Roger Dalrymple Principal Lecturer, Professional Education and Leadership Programmes, Oxford Brookes University, Oxford, UK This edition first published 2015 © 2015 by John Wiley & Sons, Ltd Registered Office John Wiley & Sons, Ltd, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK Editorial Offices 350 Main Street, Malden, MA 02148-5020, USA 9600 Garsington Road, Oxford, OX4 2DQ, UK The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK For details of our global editorial offices, for customer services, and for information about how to apply for permission to reuse the copyright material in this book please see our website at www.wiley.com/wiley-blackwell. The right of Sam Willis and Roger Dalrymple to be identified as the authors of the editorial material in this work has been asserted in accordance with the UK Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permission of the publisher. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The publisher is not associated with any product or vendor mentioned in this book. Limit of Liability/Disclaimer of Warranty: While the publisher and author(s) have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. It is sold on the understanding that the publisher is not engaged in rendering professional services and neither the publisher nor the author shall be liable for damages arising herefrom. If professional advice or other expert assistance is required, the services of a competent professional should be sought. Library of Congress Cataloguing-in-Publication Data Fundamentals of paramedic practice : a systems approach / edited by Sam Willis and Roger Dalrymple. p. ; cm. Includes bibliographical references and index. ISBN 978-1-118-48627-6 (pbk.) I. Willis, Sam, 1978– , editor. II. Dalrymple, Roger, 1971– , editor. [DNLM: 1. Emergency Medical Technicians. 2. Emergency Treatment. 3. Emergency Medical Services. 4. Professional Role. WB 105] RA975.5.E5 362.18–dc23 2014038943 A catalogue record for this book is available from the British Library. Cover image: © Iona Semay Cover design by Visual Philosophy Set in 10/12 pt MyriadPro by Toppan Best-set Premedia Limited 1 2015 Contents About the series xvii Contributors xviii Preface xxi Acknowledgements xxiii How to use your textbook xxiv About the companion website xxviii Part One Theory and Background Chapter 1 Professionalism in paramedic practice 3 Netta Lloyd-Jones Introduction 4 Professionalism in paramedic practice 4 Defining professionalism 5 Professionalism as ethical practice 6 Professional identity, socialisation and culture 6 How do students learn professionalism? 7 Assessment and standards of professionalism 9 Regulatory areas, fitness to practise processes and outcomes 9 Conclusion 10 Activities 11 Glossary 11 References 12 Chapter 2 Human factors of paramedic practice 14 Sam Willis Introduction 15 Background 16 Defining human factors 16 Human factors of paramedic practice 16 Hazardous attitudes 21 Crew resource management (CRM) 23 Conclusion 24 Activities 25 Glossary 27 References 28 Contents viii Chapter 3 Communication skills for the pre-hospital professional 29 Sam Willis Introduction 30 Background 31 The importance of effective communication 31 A model of communication 32 Non-verbal communication 33 Verbal communication 38 Effective listening 39 Empathy 40 Barriers to effective communication in the pre-hospital setting 40 Conclusion 42 Activities 42 Glossary 43 References 44 Chapter 4 Sociological aspects of paramedic practice 46 Kellie Tune Introduction 47 The sociological imagination 47 Three sociological paradigms 48 The sociocultural context of health 51 Medicalisation and demedicalisation 52 Conclusion 53 Activities 53 Glossary 55 References 56 Chapter 5 Legal and ethical aspects of paramedic practice 58 Sam Willis, Nevin Mehmet Introduction 59 Ethical aspects of paramedic practice 63 Conclusion 67 Activities 67 Glossary 67 References 68 Chapter 6 The psychology of paramedic care 70 Heather Knight, Helen Pocock Introduction 71 Llewellyn’s core domains of clinical health psychology 71 Psychological concepts of health 75 Influences of a loss of control on health 75 Psychological considerations for the paramedic 77 The system 79
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