[email protected] BUTUH LENGKAP HUB ALA FUNDAMENTALS SERIES FUNDAMENTALS OF ELECTRONIC RESOURCES MANAGEMENT by Alana Verminski and Kelly Marie Blanchat FUNDAMENTALS OF TECHNICAL SERVICES by John Sandstrom and Liz Miller FUNDAMENTALS FOR THE ACADEMIC LIAISON by Richard Moniz, Jo Henry, and Joe Eshleman FUNDAMENTALS OF CHILDREN’S SERVICES, 2ND ED. by Michael Sullivan FUNDAMENTALS OF LIBRARY INSTRUCTION by Monty L. McAdoo FUNDAMENTALS OF LIBRARY SUPERVISION, 3RD ED. by Beth McNeil FUNDAMENTALS OF MANAGING REFERENCE COLLECTIONS by Carol A. Singer FUNDAMENTALS OF REFERENCE by Carolyn M. Mulac FUNDAMENTALS OF TECHNICAL SERVICES MANAGEMENT by Sheila S. Intner, with Peggy Johnson SMALL PUBLIC LIBRARY MANAGEMENT by Jane Pearlmutter and Paul Nelson BETH McNEIL is professor and dean of the library at Iowa State University. Prior to joining Iowa State in 2015, McNeil served in associate dean roles at Purdue University and at the University of Nebraska–Lincoln. She received a PhD in human sciences with a leadership focus from the University of Nebraska–Lincoln and an MS degree in library and information science and an AB degree in English from the University of Illinois at Urbana-Champaign. Her publications include previous editions of Library Supervision, Patron Behavior in Libraries (1996), and Human Resource Management in Today’s Academic Library (2004). © 2017 by the American Library Association Extensive effort has gone into ensuring the reliability of the information in this book; however, the publisher makes no warranty, express or implied, with respect to the material contained herein. ISBNs 978-0-8389-1554-7 (paper) 978-0-8389-1570-7 (PDF) 978-0-8389-1571-4 (ePub) 978-0-8389-1572-1 (Kindle) Library of Congress Cataloging-in-Publication Data Names: McNeil, Beth. | Giesecke, Joan. Fundamentals of library supervision. Title: Fundamentals of library supervision / Beth McNeil. Description: Third edition. | Chicago : Neal-Schuman, an imprint of the American Library Association, 2017. | Series: ALA fundamentals series | Previous edition authored by Joan Giesecke and Beth McNeil. | Includes bibliographical references and index. Identifiers: LCCN 2017002509| ISBN 9780838915547 (pbk. : alk. paper) | ISBN 9780838915707 (pdf) | ISBN 9780838915714 (epub) | ISBN 9780838915721 (kindle) Subjects: LCSH: Library personnel management—United States. | Supervision of employees. Classification: LCC Z682.2.U5 G54 2017 | DDC 023/.9—dc23 LC record available at https://lccn.loc.gov/ 2017002509 Cover Alejandra Diaz. Image © Julie/Adobe Stock. ALA Neal-Schuman purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide. Contents List of Figures Preface PART ONE. SUPERVISING INDIVIDUALS 1. Today’s Workplace 2. Hiring and Interviewing 3. Orientation and Training 4. Managing Performance 5. Managing Rewards PART TWO. MANAGING GROUPS 6. Becoming a Manager 7. Teamwork and Group Dynamics 8. Planning and Organizing Work 9. Budgeting Basics 10. Facilities, Space, and Safety Debra J. Pearson 11. Managing Meetings 12. Project Management PART THREE. LEADING ORGANIZATIONS 13. Communication Skills 14. Organizational Climate and the Art of Motivation 15. Inclusiveness and Diversity 16. Policies and the Legal Environment 17. Career Management Index Figures 1.1. POSDCoRB: Supervisory Roles in the Twentieth Century 2.1. Legal and Illegal Questions: A Quiz 2.2. Sample Script for a Reference Check 3.1. Sample Schedule for an Employee’s First Day 3.2. Orientation Checklist for Staff in Technical Services 3.3. Orientation Checklist for a Research Data Librarian 4.1. Sample Statement of Responsibility for Supervisors 4.2. Sample Statement of Responsibility for a Time and Attendance Clerk 5.1. Incentive Award Policy 5.2. Noncash Incentive Rewards 5.3. Sample Staff Award: Iowa State University Library Card 5.4. Sample Staff Award: SMILE 5.5. Different Rewards for Different Generations 7.1. Team Performance Characteristics 7.2. Team Evaluation Tool 8.1. Sample Time Analysis Log 8.2. Sample Group Time Analysis 9.1. Sample Budget Request 9.2. Sample Budget Report 11.1. Library Meeting Ground Rules 11.2. Sample Meeting Agenda 11.3. Sample Meeting Minutes 13.1. Communication Model 13.2. E-mail Don’ts 14.1. Theories of Motivation 15.1. Diversity Dos and Don’ts and Other Advice