Flat Army: Creating a Connected and Engaged Organization PDF
Preview Flat Army: Creating a Connected and Engaged Organization
Contents Cover Title Page Copyright Dedication Acknowledgements Sherpas Inspirations Interlocutors Leaders Colleagues Stories Friends Love Chapter 1: The Mona Lisa is So Small! My Fears Whose Job is Leadership, Anyway? Engaging Definitions Why is Engagement Good? Why is Disengagement Bad? The Organization vs. Life Itself Why this Book? Why “Flat Army”? Chapter 2: How'd We Get So Rigid? The Grocery Store of Hierarchy Monarchy as a Catalyst? War Games and the Industrial Revolution The Dark Side Organizational Learned Helplessness Chapter 3: The Connected Leader Open Says Me The Connected Leader Chasm Falling into the Chasm From the Harmful to the Hopeful A Johnson & Johnson Story The Flat Army Philosophy The Connected Leader Attributes (CLA) The Three Be's of General Sherman The Participative Leader Framework The Collaborative Leader Action Model The Pervasive Learning and Collaboration Technologies Models Chapter 4: Becoming a Connected Leader Trusting Involving Empathizing Developing Communicating Chapter 5: Being a Connected Leader Analyzing Deciding Delivering Cooperating Clowning Chapter 6: Beyond the Connected Leader Coaching Measuring Exploring Adapting Bettering Chapter 7: The Participative Leader Framework The Untutored Eye Say it Forward Guanxi Autopoiesis Know Who You Know: Neighbor Networks Putting it all Together The Participative Leader Framework Participative Leader Framework in Action Chapter 8 : The Collaborative Leader Action Model Heterarchy is not Anarchy Hat Tip to Wirearchy Shell of the CLAM Connect (with Others) Consider (all Options) Communicate (the Decision and Action Plan) Create (the Result) Confirm (the Result Met the Target) Congratulate (Through Feedback and Recognition) When to CLAM and When not to CLAM Degrees of Flawless Execution and Collaborative Engagement Chapter 9: Learning at the Speed of Need Does Organizational Learning Matter? 70–20–10 or 3–33? Formal Learning Informal Learning Social Learning Chapter 10: Tools, Rules and Jewels of Being a Flat Army Leader Click Next for the “Cons” of Collaboration Conversation Content Context Collaboration Technologies and Sales 2.0 The Technology Strikes Back Chapter 11: Flat Army in Action NHS Good Rockin’ Tonite Research in Motionless The Spirit of Hitachi Lessons from Scotiabank Zappos HCL Technologies Flat Army at TELUS Chapter 12: The Culture Quest of Flat Army Flat Army Philosophy Rolling Out Flat Army Afterword: In Collaborative Conclusion Endnotes About the Author Index Copyright © 2013 by Dan Pontefract Published by JosseyBass A Wiley Imprint Published simultaneously in the United States of America and Canada www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without wither the prior written permission of the publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the Web at www.copyright.com. Requests to the publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at www.wiley.com/go/permissions. While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with the respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom. JosseyBass books and products are available through most bookstores. To contact JosseyBass directly, call our Customer Care Department within the US at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Wiley publishes in a variety of print and electronic formats and by print-on- demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. For more information about Wiley products, visit www.wiley.com. Library and Archives Canada Cataloguing in Publication Data Pontefract, Dan, 1971– Flat army : creating a connected and engaged organization / Dan Pontefract. Includes index. ISBN 978-1-118-52979-9 (pbk); 978-1-118-52982-9 (ebk); 978-1-118-52983-6 (ebk); 978-1-118-62782-2 (ebk) 1. Leadership. 2. Industrial management. 3. (ebk); 978-1-118-62782-2 (ebk) 1. Leadership. 2. Industrial management. 3. Organizational change. 4. Organizational learning. I. Title. HD57.7.P66 2013 658.4 C2012-908291-0 Production Credits Cover design: Adrian So Managing Editor: Alison Maclean Production Editor: Lindsay Humphreys Composition: Thomson Digital
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