Exploring Security, Privacy, and Reliability Strategies to Enable the Adoption of IoT PDF
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Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2017 Exploring Security, Privacy, and Reliability Strategies to Enable the Adoption of IoT Daud Alyas Kamin Walden University Follow this and additional works at:https://scholarworks.waldenu.edu/dissertations Part of theDatabases and Information Systems Commons, and theMedicine and Health Sciences Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please [email protected]. Walden University College of Management and Technology This is to certify that the doctoral study by Daud Kamin has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Jon McKeeby, Committee Chairperson, Information Technology Faculty Dr. Bob Duhainy, Committee Member, Information Technology Faculty Dr. Steven Case, University Reviewer, Information Technology Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2017 Abstract Exploring Security, Privacy, and Reliability Strategies to Enable the Adoption of IoT by Daud A. Kamin MS, Walden University, 2013 BS, San Diego State University, 2003 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University November 2017 Abstract The Internet of things (IoT) is a technology that will enable machine-to-machine communication and eventually set the stage for self-driving cars, smart cities, and remote care for patients. However, some barriers that organizations face prevent them from the adoption of IoT. The purpose of this qualitative exploratory case study was to explore strategies that organization information technology (IT) leaders use for security, privacy, and reliability to enable the adoption of IoT devices. The study population included organization IT leaders who had knowledge or perceptions of security, privacy, and reliability strategies to adopt IoT at an organization in the eastern region of the United States. The diffusion of innovations theory, developed by Rogers, was used as the conceptual framework for the study. The data collection process included interviews with organization IT leaders (n = 8) and company documents and procedures (n = 15). Coding from the interviews and member checking were triangulated with company documents to produce major themes. Through methodological triangulation, 4 major themes emerged during my analysis: securing IoT devices is critical for IoT adoption, separating private and confidential data from analytical data, focusing on customer satisfaction goes beyond reliability, and using IoT to retrofit products. The findings from this study may benefit organization IT leaders by enhancing their security, privacy, and reliability practices and better protect their organization’s data. Improved data security practices may contribute to social change by reducing risk in security and privacy vulnerabilities while also contributing to new knowledge and insights that may lead to new discoveries such as a cure for a disease. Exploring Security, Privacy, and Reliability Strategies to Enable the Adoption of IoT by Daud A. Kamin MS, Walden University, 2013 BS, San Diego State University, 2003 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Information Technology Walden University November 2017 Dedication I dedicate this work to my wife Mariam and children (Laila and Eli) for their unconditional love, support, and motivation while I was a working student and a parent. This is proof that you can achieve anything if you work hard at it. Do not let failures slow you down; they are clues set to help you reach your goals. I also want to dedicate this to my parents, who gave up everything to bring their children to a place where they could flourish. I will never forget, and I hope this accomplishment makes you proud. Acknowledgments I want to thank so many people for their support throughout my studies for their involvement throughout my studies all these years, including my grade school and high school teachers who inspired and encouraged me to reach for the sky. I want to thank my committee chair, Dr. Jon McKeeby, and all of my committee members, Dr. Bob Duhainy and Dr. Steven Case. This undertaking has challenged me academically, emotionally, and physically. Thank you, all, for your support, encouragement, and understanding. In addition, thank you to Walden’s chief academic officer, Dr. Karlyn Barilovits and all of the other faculty members and classmates at Walden University that I have worked and studied with these past few years. I want to also thank all of those who participated in this research for your dedication to my project in the midst of a your day-to-day responsibilities. Your participation in my study is very much appreciated. Finally, I especially want to thank my wife and children for putting up with my odd hours and sleepless nights, missed family nights, dance classes, soccer practices, and general time together. I love you all. Thank you for your support, understanding, and motivation. Table of Contents List of Tables .......................................................................................................................v Section 1: Foundation of the Study ......................................................................................1 Background of the Problem ...........................................................................................1 Problem Statement .........................................................................................................2 Purpose Statement ..........................................................................................................2 Nature of the Study ........................................................................................................3 Research Question .........................................................................................................4 Interview Questions ................................................................................................ 4 Conceptual Framework ..................................................................................................5 Definition of Terms........................................................................................................6 Assumptions, Limitations, and Delimitations ................................................................6 Assumptions ............................................................................................................ 6 Limitations .............................................................................................................. 7 Delimitations ........................................................................................................... 7 Significance of the Study ...............................................................................................8 Contribution to Information Technology Practice .................................................. 8 Implications for Social Change ............................................................................... 9 A Review of the Professional and Academic Literature ................................................9 IoT Defined ........................................................................................................... 10 Organizational Benefits of IoT Adoption ............................................................. 14 IoT Security Issues ................................................................................................ 16 i IoT Privacy Issues ................................................................................................. 21 IoT Reliability Issues ............................................................................................ 28 Diffusion of Innovations: Five Characteristics ............................................................34 Diffusion of Innovations Theory .......................................................................... 34 Compatibility ........................................................................................................ 36 Relative Advantage ............................................................................................... 39 Trialability............................................................................................................. 44 Observability ......................................................................................................... 49 Complexity ............................................................................................................ 54 Analysis of Related Theories ................................................................................ 58 Limitations of Diffusion of Innovations Theory ................................................... 59 Usage of Diffusion of Innovations Theory in Research ....................................... 60 Transition and Summary ..............................................................................................63 Section 2: The Project ........................................................................................................65 Purpose Statement ........................................................................................................65 Role of the Researcher .................................................................................................66 Participants ...................................................................................................................69 Research Method and Design ......................................................................................72 Method .................................................................................................................. 72 Research Design.................................................................................................... 74 Population and Sampling .............................................................................................78 Ethical Research...........................................................................................................81 ii Data Collection ............................................................................................................84 Instruments ............................................................................................................ 84 Data Collection Technique ................................................................................... 90 Data Organization Techniques .............................................................................. 93 Data Analysis Technique .............................................................................................94 Reliability and Validity ................................................................................................98 Dependability ...................................................................................................... 100 Credibility ........................................................................................................... 101 Transferability ..................................................................................................... 102 Confirmability ..................................................................................................... 102 Transition and Summary ............................................................................................103 Section 3: Application to Professional Practice and Implications for Change ................105 Overview of Study .....................................................................................................105 Presentation of the Findings.......................................................................................106 Theme 1: Securing IoT Devices is Critical for IoT Adoption ............................ 106 Theme 2: Separating Private and Confidential Data From Analytical Data ....... 114 Theme 3: Focusing on Customer Satisfaction Goes Beyond Reliability ............ 120 Theme 4: Using IoT to Retrofit Products ........................................................... 127 Applications to Professional Practice ........................................................................134 Implications for Social Change ..................................................................................137 Recommendations for Action ....................................................................................139 Recommendations for Further Study .........................................................................141 iii
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