EXHIBIT J SMG'S RESPONSE TO CPD'S REQUEST FOR PROPOSAL

236 Pages·2016·14.41 MB·English

EXHIBIT J
SMG'S RESPONSE TO CPD'S REQUEST FOR PROPOSAL
(attached in separate binder)
Exhibit J
I 0934\00050\1351577. IO

DESCRIPTION
OF SUBMITTER
SECTION 3.A
DESCRIPTION OF SUBMITTER
•
Over the last 35 years, SMG has established a reputation for excellence that has set new standards
for its industry. We manage the day-to-day operations of hundreds of facilities not only in a first
class manner, but also in the most cost-effective way possible. We do that by bringing decades of
experience and a hands-on approach, whether it is our game-day operations crew or our executive
team leaders. Because of that approach, we have continually earned the confidence of facility owners,
public agencies, sports teams and entertainers from around the world.
SECTION 3.A.
DESCRIPTION OF SUBMITTER
SMG: THE INDUSTRY'S
WORLD LEADER IN
FACILITY MANAGEMENT
SMG has been continuously in business providing
operations and management services to arenas, stadiums,
convention and conference centers, theaters and
performing arts centers, recreational and equestrian
facilities and other specialized facilities since 1977.
Beginning with our first account, the Mercedes-Benz
Superdome, SMG has defined a management philosophy
and style that has led to its industry-leading position; 233
facilities with over 5,300 full-time and 36,000 part-time
employees worldwide. Our clients include:
SMG's corporate offices are located at:
> Municipally and publicly-owned facilities 300 Conshohocken State Road
West Conshohocken, Pennsylvania, 19428
> Professional sports teams phone:[phone];fax:[phone]
web: www.smgworld.com
> Collegiate administrations and athletic departments
> Privately-owned facilities
SMG is a stand-alone company of which American
Capital is a major shareholder. SMG operates on an
independent basis from American Capital and stands
on its own financial merits.
©2012 PROPOSAL FOR MANAGEMENT ANO OPERATION OF SPORTS FACILITIES: SOLDIER FIELO COMPLEX,
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
2 3. PROPOSAL: A. DESCRIPTION OF SUBMITTER
( ---.
SMG'S SCOPE OF SERVICES responsibility for fulfillment of the management services
required, supply all necessary systems and materials
SMG is headquartered in West Conshohocken, PA, and
needed to operate, supervise, manage and maintain the
the company has regional offices located throughout
facilities in the most efficient manner possible.
the nation. With over 41,000 employees worldwide
in addition to sixty five (65) personnel located in our
Personnel
main headquarters office, SMG can provide support for
Chicago Soldier Field that includes: > Provide all personnel necessary to operate and
maintain the facilities
> Management systems
> Recruit, train, supervise and direct all personnel
> Operating Systems
> Maintain accurate employee records, files and reports
> Maintenance Systems
> Publish and maintain a business conduct policy
> Human Resource Policies and Procedures
> Event Booking and Marketing Marketing and Booking
> Finance and Accounting > Conduct all marketing efforts including advertising,
> Personnel promotion, website maintenance, production of
collateral material and participate in trade shows and
> Marketing and Booking
other industry activities to increase attendance
> Administration
> Prepare a detailed Marketing Plan for client approval
> Customer Service Training
> Maintain up-to-date computerized booking system to
SMG will provide all management services for the
be shared with hospitality partners and stakeholders
day-to-day operation of the facilities, as outlined in
> Maintain policies and procedures for booking
the Request for Proposals. SMG will assume full
.
• •-
&
-
> Advertisinq Sales > Event Manaqement > Transition P/anninq
> Accountinq > Event Solicitation > National Sales Support
and Creation
> Capital Expenditure > Peripheral Real Estate
Planninq > Purchasinq Assistance
> Budqet Preparation > FF&E Technical Services > Media and Public
Relations
> Cash Manaqement > Internal Audit
> Food and Beveraqe
> Crisis Manaqement > Labor Relations
Proqrams
> Customized Client > Maintenance Proqrams
> Risk Manaqement
Reportinq
> Manaqement Information
> Special Events/Openinqs
> Event Bookinq Services
> Sponsorship Sales
> Customer Service > Marketinq Services
Traininq
PROPOSAL FOR MANAGEMENT AND OPERATION or SPORTS FACILITIES: SOLDIER FIELD COMPLEX. 2D12
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
3. PROPOSAL: A. DESCRIPTION OF SUBMITTER 3
> Prepare, negotiate sales proposals for solicitation > Pay all operating expense (including expenses arising
of events, meetings, conventions, trade shows, from facility management)
conferences, banquets and other activities at the
> Collect all fees, rents and other revenues resulting
facility
from the operation and management of the facility
> Establish pricing for rents, and facility usage fees > Collect all ticket revenue from shows, utilizing
> Prepare and execute facility license agreements appropriate supervision and cost control measures
> Prepare monthly sales reports that track lead > Conduct an annual financial audit
conversion
> Maintain appropriate operating accounts and provide
> Market and sell facility advertising/sponsorship copies of all bank statements
Financial Services
> Prepare all budgets, cash flow projections, financial
statements and other similar documents as required
> Maintain accurate financial records in accordance
with generally accepted accounting principles
1
.'
"
"
,,
~
l
PROPOSAL FOR MANAGEMENT AND OPERATION OF SPORTS FACILITIES: SOLDIER FIELD COMPLEX,
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
4 3. PROPOSAL: A. DESCRIPTION OF SUBMITTER
Administration Maintenance and Operation
> Administer, negotiate and enter into any third > Operate and maintain the facilities in a first-class,
party service contracts required in the ordinary efficient manner
course of business > Prepare and submit an annual Capital Improvement
> Ensure compliance with all government statutes, Plan to the client
ordinances, laws, rules, regulations, orders and > Coordinate and supervise any capital projects
requirements
approved by the client
> Provide regular activity reports to the Park District > Utilize SMG systems to conduct preventive
> Maintain ongoing relationships with various industry maintenance
partners, local boards, committees and organizations > Purchase and maintain all necessary supplies, goods,
> Institute legal actions or proceedings necessary to fixtures, equipment and other items required for the
collect charges, rents or income generated and due normal operation of the facility
> Provide security for all events and general security
when events are not in progress
> Develop and maintain an Emergency Operations Plan
Our Commitment to Training
SMG has designed its own internal employee training
program called k'nekt. The first training program in the
r.·
k'nekt portfolio is meant for all new hires and temporary
employees. It is a cutting edge training video explaining
the company's philosophy. Each of SM G's core beliefs
are explored in a way that the individual employee
understands how he or she is part of the success of the
company.
Customer Service Training
Once employees have been trained in their specific job,
they are encouraged to attend the half-day, interactive
program further exploring the skills of customer service.
A blend of live and virtual facilitator training is tailored
specifically for each individual facility. Our employees
engage because they see relevancy. We show them how
the skills they learn have application in their personal
lives as well as their business lives.
PROPOSAL FOR MANAGEMENT AND OPERATION OF SPORTS FACILITIES: SOLDIER FIELD COMPLEX,
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
3. PROPOSAL: A. DESCRIPTION OF SUBMITTER 5
SECTION 3.A.2 MAUREEN GINTY
Executive Vice President,
SMG'S CORPORATE
Marketing Services and Human Resources
EXECUTIVE STAFF Maureen joined SM G in 1991 as Vice President
of Human Resources. She was named Senior Vice
The following is a description of our Senior President of Human Resources in 1993. In 1995,
Management team located in the SMG headquarters Maureen assumed responsibility for a newly created
office. Corporate Communications Department in addition
to her responsibility to oversee the Human Resources
WES WESTLEY Department. In 1996, her responsibilities were further
President and CEO increased to include marketing services.
Wes has been SM G's President and CEO since October
Maureen is a member of various industry organizations
1994. In the years that Wes has been President, the
including IAVM. She is an Executive committee
number of facilities managed by the company has
member and past chairperson of the hospitality and
increased sevenfold. Under his direction, the company
tourism management advisory board for the School of
was reorganized to focus on stadiums/arenas and
Business at the College of Charleston. She has held
convention centers as distinct entities. The European
memberships in professional organizations, such as
Division was established to recognize the special needs
the Society for Human Resources Management, The
and features of that market. With Wes' direction,
World at Work Benefits and Compensation Association,
enhanced focus was placed on SM G's Food and
the Philadelphia Public Relations Association and
Beverage Division, SAVOR and our Theater Network
The Forum for Executive Women. Maureen holds a
has come to prominence.
Bachelor of Arts in Political Science from the University
Wes joined SMG in December 1991 as Senior of Delaware. She possesses her SPHR and CCP
Vice President and Chief Financial Officer, with designations. A native Philadelphian, she has served on
responsibility for the company's financial reporting and various community boards including the Pennsylvania
systems, including corporate finance, facility accounting Horticultural Society and the Philadelphia YMCA.
and internal audit. Prior to being named President,
Before joining SMG, Maureen was Assistant Vice
Wes was Executive Vice President of Finance and
President with Colonial Penn Group in Philadelphia.
Development. In that capacity, he was responsible for:
strategic planning; corporate development; analysis and
negotiation of new business ventures; acquisitions and
capital expenditures; risk management; management
information systems; and sales and business
development.
A native Philadelphian, Wes' background includes an
MBA in Finance from Drexel University and a BS in
Business Administration/A ccounting from Temple
University. He is a Certified Public Accountant. Wes
served with the United States Marine Corps in Vietnam.
©2012 PROPOSAL FOR MANAGEMENT AND OPERATION OF SPORTS FACILITIES: SOLDIER FIELD COMPLEX,
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
6 3. PROPOSAL: A. DESCRIPTION OF SUBMITTER
( ,
JOHN BURNS Perhaps Doug's greatest accomplishment came in the
Executive Vice President and CFO aftermath of Hurricane Katrina, when he oversaw
John is responsible for all corporate accounting as well the remarkable rebuilding of the Superdome - a $225
as the Risk Management and Management Information million renovation of the devastated stadium that led
Systems Departments of the company. Prior to being to its magical re-opening in September 2006. Thornton
named Senior Vice President, John served as SMG's has received numerous honors and awards for his work
Controller and was responsible for corporate financial in the industry, including the New Orleans Chamber
reporting, including the preparation of monthly financial "Vision of Excellence" Award and "New Orleanian
statements, the annual corporate budget, the annual of the Year" by Gambit Newspaper in 2002. He was
financial statement certified by independent accountants, named a Sports Business Journal "headliner" in 2006 and
monthly cash forecasting reports and various tax returns, received the Dave Dixon Sports Leadership Award from
including Partnership Tax Forms.John also serves as the the Louisiana Sports Writers Association in 2007.
company's Contract Administrator for all management
and subcontractor contracts. A native Philadelphian, JIM MCCUE
Senior Vice President,
He holds a Bachelor of Science degree in Accounting
Live Entertainment Division
from Villanova University and is a Certified Public
A facility management veteran, Jim comes to SMG from
Accountant.
Arena Network where he was Senior Vice President. He
DOUG THORNTON was integral to the North American launch of"Walking
Senior Vice President, Stadiums and Arenas with Dinosaurs, The Live Experience" arena tour, one
of the most successful family entertainment tours in
As Senior Vice President, Stadiums and Arenas, Doug
recent years, winning the Ticketmaster Platinum ticket
oversees the SM G's stadiums and arena operations.
award in 2008. Prior to that position, he was Senior Vice
Based in New Orleans, LA at the Mercedes-Benz
President for House of Blues/Denver Market, where
Superdome and New Orleans Area, Doug is a proven
he supervised all talent buying, marketing, finance,
leader in the sports and hospitality sector, spearheading
ticketing, sponsorship sales and business development
a number of initiatives such as: the City of New Orleans
for venues that included: Coors Amphitheatre, Red
effort to relocate NBA Hornets to New Orleans in 2002
Rocks Amphitheatre, and Paramount Theatre. Jim has
and leading the State of Louisiana's 2009 negotiations
also held executive positions at the Rose Garden Arena
with the New Orleans Saints.
and Palace of Auburn Hills, and has been a Talent Agent
The Saints deal is a multi-faceted deal that included $85
for ICM Talent Agency.
million in Superdome improvements, development of an
adjacent parcel of real estate as an 'Entertainment Plaza'
(Champions Square) and a 15-year extension of the
Club's lease that will keep them in New Orleans through
2025.
PROPOSAL FOR MANAGEMENT AND OPERATION OF SPORTS FACILITIES: SOLDIER FIELD COMPLEX, ©2012
MCFETRIDGE SPORTS CENTER. AND THE BASEBALL STADIUM AT DEVON AND KEDZIE
3. PROPOSAL: A. DESCRIPTION OF SUBMITTER 7
JON PETRUNAK MICHAEL GODOY
Vice President, Live Entertainment - Arenas Vice President, Operations
In Jon's position as Vice President of Entertainment - Michael is responsible or pre-opening services for new
Arenas, he is responsible for providing booking support construction and renovation of existing facilities. He has
and services to SM G's Arenas and Theaters.Jon works provided design review and consulted on operational,
closely with sports leagues, concert promoters, talent marketing and event requirements during facility
agents and tour managers to provide content to SM G's planning, negotiated national contract pricing with
many venues. vendors (yielding average savings of 5.4% ), developed
pre-opening operations standards for all SMG facilities,
Jon is also accountable for maintaining SMGBooking.
enhanced intranet website to provide existing facilities
com, SM G's premier booking system. Before joining
access to national contract pricing and specifications
SMG Sports & Entertainment, Jon held many positions
and oversight of furniture, fixtures and equipment
within the SMG managed Sovereign Center in Reading,
(FF&E) procurement (more than $45,000,000). Mike
PA including Box Office Manager, Theater Director and
has overseen the openings of major facilities across the
Director of Booking.
United States, including: BOK Center (Tulsa, OK), Joe
A graduate ofJ ames Madison University, Jon holds a
Robbie (Dolphins) Stadium, (Miami, FL), FedEx Field
bachelors degree in Sports Management/Business as
(Landover, MD).
well as an MBA from Kutztown University.
GARY MCANENEY
SHAUNA ELVIN Vice President, Finance and Administration
Senior Vice President, Human Resources
Gary has spent 20 years in the venue management
Shauna has worked in the Human Resources field for
business. For the past 15 years, Gary has worked
more than 20 years, the past 15 of which with SMG.
for SMG and in his current capacity he is directly
Shauna oversees all employee relations, recruitment,
responsible for the financial and accounting functions for
benefit and compensation matters for SMG. In addition
all SMG facilities. He and his staff are responsible for
her department works with each SMG venue on a daily
hiring and training all financial personnel.
basis to ensure Human Resources best practices are in
Gary provides oversight during the budgeting, funding
place. The Corporate Human Resources Division is also
and month-end processes. Gary also works closely with
involved in transitioning employees of newly acquired
the facilities in coordinating yearend audits and other
facilities as smoothly and seamlessly as possible to SMG.
year-end reporting required by the client.
Gary also oversees a staff that is responsible for new
business proformas and acquisition analysis.
PROPOSAL FOR MANAGEMENT AND OPERATION OF SPORTS FACILITIES: SOLDIER FIELD COMPLEX,
MCFETRIDGE SPORTS CENTER, AND THE BASEBALL STADIUM AT DEVON AND KEDZIE