Essentials of organizational behavior

386 Pages·2016·8.681 MB·English

by  Judge, Timothy A., Robbins, Stephen P.

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Thirtee nth Edition
Global Edition
Essentials of
Organizational Behavior
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Title: Essentials of Organizational Behavior 13/e Short / Normal / Long Publishing Services
Thirtee nth Edition
Global Edition
Essentials of
Organizational Behavior
Stephen P. Robbins
San Diego State University
Timothy A. Judge
University of Notre Dame
Boston Columbus Indianapolis New York San Francisco
Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto
Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
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Title: Essentials of Organizational Behavior 13/e Short / Normal / Long Publishing Services
This book is dedicated to our friends and colleagues in
The Organizational Behavior Teaching Society
who, through their teaching, research, and commitment
to the leading process, have significantly
improved the ability of students
to understand and apply OB concepts.
Vice President, Business Publishing: Donna Battista Senior Manufacturing Controller, Global Editions:
Editor in Chief: Stephanie Wall Trudy Kimber
Senior Editor: Kris Ellis-Levy Procurement Specialist: Carol Melville
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Program Management Lead: Ashley Santora Manager of Learning Applications: Paul Deluca
Program Manager: Sarah Holle Digital Editor: Brian Surette
Assistant Project Editor, Global Editions: Paromita Banerjee Digital Studio Manager: Diane Lombardo
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© Pearson Education Limited 2016
The rights of Stephen P. Robbins and Timothy A. Judge to be identified as authors of this work have been asserted by them in accordance
with the Copyright, Designs and Patents Act 1988.
Authorized adaptation from the United States edition, entitled Essentials of Organizational Behavior, 13th Edition, ISBN 978-0-13-
392081-9 by Stephen P. Robbins and Timothy A. Judge, published by Pearson Education © 2016.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
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ISBN 10: 1-292-09007-3
ISBN 13: 978-1-292-09007-8
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
10 9 8 7 6 5 4 3 2 1
Typeset in 10/12 Times LT Std by S4Carlisle Publishing Services
Printed and bound by Courier Westford in The United States of America
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BRIEF CONTENTS
PART 1 Introduction 23
Chapter 1 What Is Organizational Behavior? 23
PART 2 Understanding Yourself and Others 38
Chapter 2 Workplace Diversity 38
Chapter 3 Attitudes 56
Chapter 4 Emotions at Work 70
Chapter 5 Values and Personality 87
Chapter 6 Perception and Decision Processes 109
PART 3 Motivating Others 127
Chapter 7 The Basics of Motivation 127
Chapter 8 Applied Motivation 147
PART 4 Communicating in Groups and Teams 164
Chapter 9 Communication at Work 164
Chapter 10 From Groups to Teams 181
Chapter 11 Key Group Concepts 196
PART 5 Exercising Influence 213
Chapter 12 Leadership and Trust 213
Chapter 13 Power and Organizational Politics 234
PART 6 Organizational Processes 253
Chapter 14 Conflict in Organizations 253
Chapter 15 Organization Design 271
Chapter 16 Creating and Sustaining Culture 290
PART 7 Organizational Dynamics 306
Chapter 17 Managing Change 306
7
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CONTENTS
Preface 15 PART 2 Understanding Yourself
Acknowledgments 20 and Others 38
About the Authors 21
Chapter 2
PART 1 Introduction 23
WORKPLACE DIVERSITY 38
Chapter 1 Diversity 39
Demographic Characteristics of the
WHAT IS ORGANIZATIONAL
U.S. Workforce 39
BEHAVIOR? 23
Levels of Diversity 39
The Importance of Interpersonal Skills 24
Discrimination 40
Enter Organizational Behavior 24
Biographical Characteristics 42
Complementing Intuition with Systematic
Age 42
Study 25
Sex 43
Big Data 26
Race and Ethnicity 44
Disciplines That Contribute to the OB Field 27
Disability 45
Psychology 28
Other Biographical Characteristics: Tenure,
Social Psychology 28
Religion, Sexual Orientation and Gender
Sociology 28
Identity, and Cultural Identity 46
Anthropology 28
Ability 49
There Are Few Absolutes in OB 28
Intellectual Abilities 49
Challenges and Opportunities for OB 29
Physical Abilities 51
Responding to Economic Pressures 29
The Role of Disabilities 52
Responding to Globalization 32
Implementing Diversity Management
Managing Workforce Diversity 33 Strategies 52
Improving Customer Service 33 Attracting, Selecting, Developing,
Improving People Skills 33 and Retaining Diverse Employees 52
Working in Networked Organizations 33 Diversity in Groups 53
Enhancing Employee Well-Being Effective Diversity Programs 53
at Work 34 Summary 54
Creating a Positive Work Environment 34 Implications for Managers 54
Improving Ethical Behavior 35 Chapter 3
Coming Attractions: Developing an OB
ATTITUDES 56
Model 35
An Overview 35 Attitudes 57
Summary 36 What Are the Main Components
Implications for Managers 36 of Attitudes? 57
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