Essentials of Management for Healthcare Professionals

311 Pages·2018·1.66 MB·English

by  Hari Singh

Essentials of M anagement
for Healthcare
Professionals

Essentials of M anagement
for Healthcare
Professionals
By
Hari Singh
CRC Press
Taylor & Francis Group
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Boca Raton, FL 33487-2742
© 2018 by Hari Singh
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Library of Congress Cataloging‑ in‑ Publication Data
Names: Singh, Hari, author.
Title: Essentials of management for healthcare professionals / Hari Singh.
Description: Boca Raton : Taylor & Francis, a CRC title, part of the Taylor &
Francis imprint, a member of the Taylor & Francis Group, the academic
division of T&F Informa plc, 2018. | Includes bibliographical references
and index.
Identifiers: LCCN 2017037819| ISBN 9781138297487 (hardback : alk. paper) |
ISBN 9781315099200 (ebook)
Subjects: LCSH: Health services administration.
Classification: LCC RA971 .S54 2018 | DDC 362.1--dc23
LC record available at https://lccn.loc.gov/2017037819
Visit the Taylor & Francis Web site at
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and the CRC Press Web site at
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Dedicated to my mother
Inderjeet Kaur

Contents
Contributors ......................................................................xix
Preface ................................................................................xxi
In This Book ....................................................................xxv
1 Introduction to Management ...................................1
Management Levels .............................................................3
First-Line Managers .........................................................3
Mid-Level Managers ........................................................4
Top-Level Managers ........................................................5
Organizational Structure of a Hospital ...............................5
Organizational Structure of an NGO .................................6
Functions of Management ..................................................6
Branches of Management ..................................................10
Management—Science and Art .........................................11
Bibliography .......................................................................12
2 An Effective Manager .............................................13
Respect for Human Resources ...........................................13
Establishing Relationships ..............................................14
Clarifying Expectations ..................................................14
Keeping Staff Motivated .................................................14
Managing an Agreement with Staff ...............................15
Providing Feedback ........................................................15
Using Positive Reinforcement ........................................16
vii
viii ◾ Contents
Making Staff Realize the Value of Their Work ..............16
Building Productive Relationships with Staff ...............16
Utilizing the Full Potential of Staff ................................17
Ability to Deal with Poor Performers ................................17
Acquiring Knowledge of the Subject ................................18
Problem-Solving Skills .......................................................19
Situation 1 .......................................................................20
Situation 2 .......................................................................21
Situation 3 .......................................................................22
Golden Rule ....................................................................22
Having a Concern for Work Environment ........................22
Developing Ownership for the Organization ...................24
Manager as a Leader ..........................................................24
Bibliography .......................................................................25
3 Time Management ..................................................27
Prioritization .......................................................................27
Planning .........................................................................28
Goal Setting ...................................................................28
Reviewing .......................................................................29
Overcoming Crisis ..........................................................29
Managing Procrastination ..................................................30
Start Immediately ...........................................................31
Break the Task into Smaller Pieces ...............................31
Start with the Hardest Part ............................................31
Batch Similar Activities ...................................................32
Share the Commitment ..................................................32
Develop Habits ...............................................................32
Change Self-Perception ..................................................33
Specific Situations ..............................................................33
Working on the Computer .............................................34
Managing Meetings ........................................................34
Managing Paperwork .....................................................35
Supervisory Rounds .......................................................36
Dealing with Visitors ......................................................36
Saying “No” ...................................................................37
Contents ◾ ix
4 Conflict Management .............................................39
Conflict between Client and Service Providers ...............39
Situation 1 .......................................................................39
Situation 2 .......................................................................40
Situation 3 .......................................................................41
Reasons for Conflicts in Hospitals .....................................42
How to Resolve Conflicts .................................................42
Controlling Reactions .....................................................42
Situation 4 ...................................................................42
Improving Communication ............................................43
Eye Contact .................................................................43
Active Listening .........................................................44
Providing Feedback ...................................................44
Using Soft Skills ..........................................................45
Focusing on the Issue ....................................................45
Dissociating People from the Problem ..........................45
Fulfilling Needs .............................................................46
Managing Special Situations ............................................. 46
Situation 5 ...................................................................... 46
Situation 6 .......................................................................47
Conflict between Staff Members .......................................47
When Should a Manager Intervene? .................................48
Long-Term Measures to Prevent Conflicts ........................49
Bibliography .......................................................................50
5 Legal Safety ...........................................................51
Staff Behavior .....................................................................52
Communication with Clients .............................................52
Justify Actions ....................................................................53
Documentation ...................................................................53
Obtaining Consent .............................................................54
Timely Referral ...................................................................55
Indemnity Scheme .............................................................56
Membership of Professional Bodies ..................................56
Security Arrangements .......................................................56
Community-Based Healthcare Programs ..........................56