Engaging Public Sector Clients: From Service-Delivery to Co-Production PDF
276 Pages·2009·1.513 MB·English
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Description:
Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
