Encyclopedia of Knowledge Management

946 Pages·2005·11.87 MB·English

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Library of Congress Cataloging-in-Publication Data
Encyclopedia of knowledge management / David Schwartz, Editor.
p. cm.
Summary: "This encyclopedia is a research reference work documenting the past, present, and possible future directions of
knowledge management"--Provided by publisher.
Includes bibliographical references and index.
ISBN 1-59140-573-4 (hc) -- ISBN 1-59140-574-2 (ebook)
1. Knowledge management. 2. Information resources management. 3. Information networks--Management. 4. Organizational
learning. I. Schwartz, David G.
HD30.2.E53 2006
658.4'038--dc22
2005013818
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this encyclopedia is new, previously-unpublished material. Each article is assigned to at least 2-3 expert
reviewers and is subject to a blind, peer review by these reviewers. The views expressed in this encyclopedia are those of the authors,
but not necessarily of the publisher.
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Mark Ackerman, University of Michigan, USA
Monica Divitini, Norwegian Institute of Science and Technology, Norway
Robert Galliers, Bentley College, USA and London School of Economics, UK
Dan Holtshouse, Xerox Corporation, USA
Murray Jennex, San Diego State University, USA
William R. King, University of Pittsburgh, USA
Dorothy Leidner, Baylor University, USA
Pat Molholt, Columbia University, USA
Sue Newell, University of London Royal Holloway, UK and Bentley College, USA
Laurence Prusak, Babson College, USA
Dave Snowden, The Cynefin Centre, UK
Leon Sterling, University of Melbourne, Australia
Dov Te’eni, Tel-Aviv University, Israel
Fons Wijnhoven, University of Twente, The Netherlands
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Aarons, Jeremy / Monash University, Australia......................................................................................................166
Al-Ahmadi, Mohammad Saad / Oklahoma State University, USA.....................................................................523, 787
Ali, Irena / Department of Defence, Australia...........................................................................................................561
Amjad, Urooj / London School of Economics and Political Science, UK.........................................................403, 855
Andreu, Rafael / IESE Business School, University of Nevarra, Spain....................................................................173
Angehrn, Albert / Centre for Advanced Learning Technologies (CALT), INSEAD, France ....................................58
Ariely, Gil / University of Westminster, UK and Interdisciplinary Center Herzliya, Israel.............................281, 713
Atkinson, Barry E. / Monash University, Australia...................................................................................................17
Badia, Antonio / University of Louisville, USA .........................................................................................................289
Barnard, Yvonne / EURISCO International, France ................................................................................................389
Baroni de Carvalho, Rodrigo / FUMEC University, Brazil.......................................................................................410
Becerra-Fernandez, Irma / Florida International University, USA.........................................................................230
Berends, Hans / Eindhoven University of Technology, The Netherlands................................................................352
Berztiss, Alfs T. / University of Pittsburgh, USA................................................................................................24, 892
Boersma, Kees / Vrije Universiteit Amsterdam, The Netherlands............................................................................305
Bolisani, Ettore / University of Padova, Italy...........................................................................................................360
Bonifacio, Matteo / University of Trento, Italy..........................................................................................................122
Bouquet, Paolo / University of Trento, Italy..............................................................................................................122
Boy, Guy / EURISCO International, France.............................................................................................................389
Buchholz, William / Bentley College, USA ..............................................................................................................694
Burkhard, Remo A. / University of St. Gallen, Switzerland.....................................................................................551
Burstein, Frada / Monash University, Australia .................................................................................................17, 840
Butler, Tom / University College Cork, Ireland................................................................................................... 1, 884
Cepeda-Carrión, Gabriel / University of Seville, Spain..............................................................................................34
Clarke, Steve / The University of Hull, UK.................................................................................................................30
Coakes, Elayne / University of Westminster, UK.........................................................................................................30
Colucci, Simona / Politecnico di Bari, Italy.............................................................................................................105
Connell, N.A.D. / University of Southampton, UK.............................................................................................721, 870
Corral, Karen L. / Arizona State University, USA....................................................................................................130
Cristani, Matteo / University of Verona, Italy...........................................................................................................137
Croasdell, David / University of Nevada, Reno, USA........................................................................................244, 876
Cuel, Roberta / University of Verona, Italy........................................................................................................122, 137
Davenport, Daniel L. / University of Kentucky Chandler Medical Center, USA ..............................................451, 809
Dekker, David J. / Radboud University Nijmegen, The Netherlands.......................................................................818
Derballa, Volker / University of Augsburg, Germany........................................................................................645, 651
Di Biagi, Matteo / University of Padova, Italy..........................................................................................................360
Di Noia, Tommaso / Politecnico di Bari, Italy..........................................................................................................105
Di Sciascio, Eugenio / Politecnico di Bari, Italy......................................................................................................105
Dieng-Kuntz, Rose / INRIA, ACACIA Project, France................................................................................................67
Dingsøyr, Torgeir / SINTEF Information and Communication Technology, Norway............................................757
Disterer, Georg / Hannover University of Applied Sciences and Arts, Germany....................................................381
Donini, Francesco M. / Universitá della Tuscia, Italy..............................................................................................105
Dori, Dov / Technion, Israel Institute of Technology, Israel and
Massachusetts Institute of Technology, USA........................................................................................................683
Ein-Dor, Phillip / Tel-Aviv University, Israel............................................................................................................848
Ekbia, Hamid R. / University of Redlands, USA........................................................................................................237
Eppler, Martin J. / University of Lugano, Switzerland......................................................................................317, 551
Farmer, William M. / McMaster University, Canada..............................................................................................599
Ferri, Fernando / Instituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy ..............................802
Fink, Dieter / Edith Cowan University, Australia....................................................................................................381
Fong, Patrick S.W. / The Hong Kong Polytechnic University, Hong Kong............................................................665
Fortier, Jean-Yves / University of Picardie Jules Verne, France.............................................................................741
Freeze, Ronald / Arizona State University, USA.......................................................................................................605
Fuller, Christie M. / Oklahoma State University, USA............................................................................................188
Ganguly, Auroop R. / Oak Ridge National Laboratory, USA.....................................................................................81
Gillman, Daniel W. / Bureau of Labor Statistics, USA...............................................................................................97
Goldsmith, Ronald E. / Florida State University, USA..............................................................................................311
Grant, J. / Towson University, USA...........................................................................................................................583
Grifoni, Patrizia / Instituto di Ricerche sulla Popolazione e le Politiche Sociali - CNR, Italy.............................802
Gupta, Amar / University of Arizona, Tucson, USA ....................................................................................................81
Hädrich, Thomas / Martin-Luther-University Halle-Wittenberg, Germany......................................................251, 442
Hall, Dianne / Auburn University, USA.....................................................................................................................244
Hara, Noriko / Indiana University, USA...................................................................................................................237
Heavin, Ciara / National University of Ireland, Cork, Ireland ................................................................................621
Hemmje, Matthias / FernUniversität Hagen, Germany............................................................................................344
Hendriks, Paul H.J. / Radboud University Nijmegen, The Netherlands...................................................657, 749, 818
Hofer, Franz / Graz University of Technology, Austria............................................................................................544
Holsapple, Clyde W. / University of Kentucky, USA..........................................................................397, 419, 451, 809
Hsu, HY Sonya / Southern Illinois University, USA...........................................................................................274, 826
Imberman, Susan / City University of New York, USA .............................................................................................197
Jacobson, Carolyn McKinnell / Marymount University, USA..................................................................................507
Jasimuddin, Sajjad M. / University of Southampton, UK .........................................................................................870
Jennex, Murray E. / San Diego State University, USA......................................................................................429, 436
Jones, Kiku / University of Tulsa, USA.....................................................................................................................419
Joshi, K.D. / Washington State University, USA.......................................................................................................397
Kai-Uwe Brock, Jürgen / University of Strathclyde, UK..........................................................................................635
Kamthan, Pankaj / Concordia University, Canada..................................................................................................478
Kankanhalli, Atreyi / National University of Singapore, Singapore......................................................................459
Kao, Anne / Boeing Phantom Works, USA................................................................................................................115
Kassel, Gilles / University of Picardie Jules Verne, France....................................................................................741
Khan, Shiraj / University of South Florida (USF), USA ............................................................................................81
King, William R. / University of Pittsburgh, USA.............................................................................................493, 538
Kingma, Sytze / Vrije Universiteit Amsterdam, The Netherlands.............................................................................305
Klein, Jonathan H. / University of Southampton, UK...............................................................................................870
Kraaijenbrink, Jeroen / University of Twente, The Netherlands.............................................................................180
Kulkarni, Uday / Arizona State University, USA ......................................................................................................605
LaBrie, Ryan C. / Seattle Pacific University, USA ...................................................................................................130
Land, Frank / London School of Economics and Political Science, UK..........................................................403, 855
Leal, Antonio / University of Seville, Spain..............................................................................................................614
Levitt, Raymond E. / Stanford University, USA............................................................................................................51
Lindsey, Keith L. / Trinity University, USA...............................................................................................................499
Linger, Henry / Monash University, Australia.........................................................................................................840
Loebbecke, Claudia / Department of Media Management, University of Cologne, Germany...................................58
Ma, Z.M. / Northeastern University, China ..............................................................................................................161
Maier, Ronald / Martin-Luther-University Halle-Wittenberg, Germany...........................................................251, 442
Maule, R. William / Naval Postgraduate School, USA............................................................................................627
Metaxiotis, Kostas / National Technical University of Athens, Greece ...................................................................204
Minker, J. / University of Maryland at College Park, USA.....................................................................................583
Mongiello, Marina / Politecnico di Bari, Italy .........................................................................................................105
Munkvold, Glenn / Norwegian University of Science and Technology, Norway.....................................................762
Murphy, Ciaran / University College Cork, Ireland ................................................................................................884
Mykytyn Jr., Peter P. / Southern Illinois University, USA.......................................................................................274
Natarajan, Rajesh / Indian Institute of Management Lucknow (IIML), India.........................................................297
Nelson, Reed E. / Southern Illinois University, USA.................................................................................................826
Neville, Karen / National University of Ireland, Cork, Ireland ...............................................................................621
Newell, Sue / Bentley College, USA..........................................................................................................................862
Niederée, Claudia / Fraunhofer Institut für Integrierte Publikations-und Informationssysteme, Germany...........344
Nissen, Mark E. / Naval Postgraduate School, USA .................................................................................................51
Nitse, Philip S. / Idaho State University, USA............................................................................................................44
Nolas, Sevasti-Melissa / London School of Economics and Political Science, UK .........................................403, 855
Oshri, Ilan / Erasmus University Rotterdam, The Netherlands................................................................................487
Pachet, François / Sony CSL - Paris, France............................................................................................................672
Padmanabhan, G. / GE Transportation Systems, USA...............................................................................................795
Pai, Hsueh-Ieng / Concordia University, Canada....................................................................................................478
Paquette, Scott / University of Toronto, Canada........................................................................................................90
Parker, Kevin R. / Idaho State University, USA.........................................................................................................44
Pascoe, Celina / University of Canberra, Australia..................................................................................................561
Paukert, Marco / Fraunhofer Institut für Integrierte Publikations-und Informationssysteme, Germany ..............344
Pillai, Kishore Gopalakrishna / Florida State University, USA.............................................................................311
Poteet, Stephen R. / Boeing Phantom Works, USA...................................................................................................115
Pousttchi, Key / University of Augsburg, Germany ...........................................................................................645, 651
Prat, Nicolas / ESSEC Business School, France ......................................................................................................211
Quach, Lesley / Boeing Phantom Works, USA .........................................................................................................115
Rao, H. Raghav / University at Buffalo, USA.............................................................................................................795
Real, Juan C. / Pablo de Olavide University, Spain.................................................................................................614
Reychav, Iris / Bar-Ilan University, Israel ................................................................................................................221
Ribière, Vincent M. / New York Institute of Technology, USA.................................................................................336
Roldan, Jose L. / University of Seville, Spain...........................................................................................................614
Román, Juan A. / National Aeronautics and Space Administration (NASA), USA ................................................336
Rosen, Peter A. / University of Evansville, USA................................................................................................523, 787
Roussos, George / University of London, UK ...........................................................................................................569
Sabherwal, Rajiv / University of Missouri at St. Louis, USA ....................................................................................230
Sacco, Giovanni M. / Università di Torino, Italy.......................................................................................................145
Saunders, Chad / University of Calgary, Canada ....................................................................................................515
Scarso, Enrico / University of Padova, Italy.............................................................................................................360
Schwartz, David G. / Bar-Ilan University, Israel..........................................................................................10, 259, 728
Shariq, Syed Z. / Stanford University, USA...............................................................................................................833
Shaw, Duncan / Aston University, UK.......................................................................................................................591
Shekar, B. / Indian Institute of Management Bangalore (IIMB), India..................................................................297
Sieber, Sandra / IESE Business School University of Nevarra, Spain.....................................................................173
Sivakumar, Shyamala C. / Saint Mary’s University, Canada..................................................................................152
Snowden, Dave / The Cynefin Centre, UK..................................................................................................................678
Sousa, Célio A.A. / Radboud University Nijmegen, The Netherlands......................................................................657
St. Louis, Robert D. / Arizona State University, USA...............................................................................................130
Sterling, Leon / University of Melbourne, Australia................................................................................................368
Tan, Bernard C.Y. / National University of Singapore, Singapore.........................................................................459
Tansel, Abdullah Uz / Bilkent University, Turkey.....................................................................................................197
Tauber, Doron / Bar-Ilan University, Israel..............................................................................................................259
Tavares Ferreira, Marta Araújo / Federal University of Minas Gerais (UFMG), Brazil........................................410
Te’eni, Dov / Tel-Aviv University, Israel....................................................................................................................734
Thanning Vendelø, Morten / Copenhagen Business School, Denmark...................................................................833
Tsekouras, George / University of Brighton, UK.....................................................................................................569
Upadhyaya, S. / University at Buffalo, USA ...............................................................................................................795
van der Bij, Hans / Eindhoven University of Technology, The Netherlands............................................................352
Vat, Kam Hou / University of Macau, Macau ...........................................................................................................530
Wang, Huaiqing / City University of Hong Kong, Hong Kong ................................................................................267
Wang, Y. Ken / Washington State University, USA..................................................................................................876
Warne, Leoni / Department of Defence, Australia....................................................................................................561
Weggeman, Mathieu / Eindhoven University of Technology, The Netherlands......................................................352
Wei, Kwok-Kee / City University of Hong Kong, Hong Kong..................................................................................459
Weisberg, Jacob / Bar-Ilan University, Israel..........................................................................................................221
Wickramasinghe, Nilmini / Illinois Institute of Technology, USA..........................................................................326
Wijnhoven, Fons / University of Twente, The Netherlands................................................................................180, 703
Wilson, Rick L. / Oklahoma State University, USA..................................................................................188, 523, 787
Woods, Steven / Boeing Phantom Works, USA.........................................................................................................115
Xu, Dongming / University of Queensland, Australia..............................................................................................267
Yaniv, Eyal / Bar-Ilan University, Israel....................................................................................................................728
Zarri, Gian Piero / University of Paris IV/Sorbonne, France...................................................................467, 769, 780
Zeleznikow, John / Victoria University, Australia...................................................................................................578
Zhou, Yu Josephine / International University of Applied Science, Bad Honnef-Bonn., Germany ........................635
Zyngier, Suzanne / Monash University, Australia...................................................................................................373
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Anti-Foundational Knowledge Management / Tom Butler............................................................................................ 1
Aristotelian View of Knowledge Management / David G. Schwartz..............................................................................10
Biological and Information Systems Approaches / Barry E. Atkinson and Frada Burstein.........................................17
Capability Maturity / Alfs T. Berztiss............................................................................................................................... 24
Communities of Practice / Elayne Coakes and Steve Clarke.........................................................................................30
Competitive Advantage of Knowledge Management / Gabriel Cepeda-Carrión......................................................... 34
Competitive Intelligence Gathering / Kevin R. Parker and Philip S. Nitse....................................................................44
Computational Experimentation / Mark E. Nissen and Raymond E. Levitt ....................................................................51
Coopetition / Claudia Loebbecke and Albert Angehrn................................................................................................. 58
Corporate Semantic Webs / Rose Dieng-Kuntz.............................................................................................................. 67
Creating Knowledge for Business Decision Making / Shiraj Khan, Auroop R. Ganguly, and Amar Gupta ................ 81
Customer Knowledge Management / Scott Paquette.....................................................................................................90
Data Semantics / Daniel W. Gillman............................................................................................................................... 97
Description Logic-Based Resource Retrieval / Simona Colucci, Tommaso Di Noia, Eugenio Di Sciascio,
Francesco M. Donini, and Marina Mongiello..........................................................................................................105
Dissemination in Portals / Steven Woods, Stephen R. Poteet, Anne Kao, and Lesley Quach........................................ 115
Distributed Knowledge Management / Roberta Cuel, Paolo Bouquet, and Matteo Bonifacio....................................122
Document Search Practices / Karen L. Corral, Ryan C. LaBrie, and Robert D. St. Louis ............................................130
Domain Ontologies / Matteo Cristani and Roberta Cuel..............................................................................................137
Dynamic Taxonomies / Giovanni M. Sacco.................................................................................................................... 145
Table of Contents
E-Learning for Knowledge Dissemination / Shyamala C. Sivakumar............................................................................ 152
Engineering Design Knowledge Management / Z.M. Ma...............................................................................................161
Epistemology and Knowledge Management / Jeremy Aarons....................................................................................... 166
External and Internal Knowledge in Organizations / Rafael Andreu and Sandra Sieber...............................................173
External Knowledge Integration / Jeroen Kraaijenbrink and Fons Wijnhoven............................................................. 180
Extracting Knowledge from Neural Networks / Christie M. Fuller and Rick L. Wilson................................................. 188
Frequent Itemset Mining and Association Rules / Susan Imberman and Abdullah Uz Tansel.....................................197
Healthcare Knowledge Management / Kostas Metaxiotis..............................................................................................204
Hierarchical Model for Knowledge Management, A / Nicolas Prat............................................................................... 211
Human Capital in Knowledge Creation, Management and Utilization / Iris Reychav and Jacob Weisberg................... 221
ICT and Knowledge Management Systems / Irma Becerra-Fernandez and Rajiv Sabherwal.....................................230
Incentive Structures in Knowledge Management / Hamid R. Ekbia and Noriko Hara................................................237
Inquiring Organizations / Dianne Hall and David Croasdell........................................................................................244
Integrated Modeling / Thomas Hädrich and Ronald Maier..........................................................................................251
Integrating Knowledge Management with the Systems Analysis Process / Doron Tauber and
David G. Schwartz......................................................................................................................................................259
Integration of Knowledge Management and E-Learning / Dongming Xu and Huaiqing Wang....................................267
Intellectual Capital / HY Sonya Hsu and Peter P. Mykytyn Jr........................................................................................ 274
Intellectual Capital and Knowledge Management / Gil Ariely....................................................................................... 281
Intelligence and Counterterrorism Tasks / Antonio Badia............................................................................................. 289
Interesting Knowledge Patterns in Databases / Rajesh Natarajan and B. Shekar........................................................297
Intranet and Organizational Learning / Kees Boersma and Sytze Kingma..................................................................... 305
Knowledge Calibration / Ronald E. Goldsmith and Kishore Gopalakrishna Pillai.....................................................311
Knowledge Communication / Martin J. Eppler.............................................................................................................. 317
Knowledge Creation / Nilmini Wickramasinghe............................................................................................................326
Knowledge Flow / Vincent M. Ribière and Juan A. Román........................................................................................... 336
Knowledge in Innovation Processes / Marco Paukert, Claudia Niederée, and Matthias Hemmje..............................344
Knowledge Integration / Hans Berends, Hans van der Bij, and Mathieu Weggeman................................................... 352