Emotions in Technology Design: From Experience to Ethics PDF
Preview Emotions in Technology Design: From Experience to Ethics
Human–Computer Interaction Series Rebekah Rousi Jaana Leikas Pertti Saariluoma Editors Emotions in Technology Design: From Experience to Ethics Human–Computer Interaction Series Editors-in-Chief DesneyTan MicrosoftResearch,Redmond,WA,USA JeanVanderdonckt LouvainSchoolofManagement,UniversitécatholiquedeLouvain, Louvain-La-Neuve,Belgium The Human–Computer Interaction Series, launched in 2004, publishes books that advancethescienceandtechnologyofdevelopingsystemswhichareeffectiveand satisfyingforpeopleinawidevarietyofcontexts.Titlesfocusontheoreticalperspec- tives(suchasformalapproachesdrawnfromavarietyofbehaviouralsciences),prac- ticalapproaches(suchastechniquesforeffectivelyintegratinguserneedsinsystem development), and social issues (such as the determinants of utility, usability and acceptability). HCI is amultidisciplinary field and focuses on the human aspects inthe devel- opmentofcomputertechnology.Astechnologybecomesincreasinglymoreperva- sive the need to take a human-centred approach in the design and development of computer-basedsystemsbecomesevermoreimportant. TitlespublishedwithintheHuman–ComputerInteractionSeriesareincludedin ThomsonReuters’BookCitationIndex,TheDBLPComputerScienceBibliography andTheHCIBibliography. Moreinformationaboutthisseriesat http://www.springer.com/series/6033 · · Rebekah Rousi Jaana Leikas Pertti Saariluoma Editors Emotions in Technology Design: From Experience to Ethics Editors RebekahRousi JaanaLeikas FacultyofInformationTechnology VTTTechnicalResearchCentre UniversityofJyväskylä ofFinlandLtd Jyväskylä,Finland Tampere,Finland PerttiSaariluoma FacultyofInformationTechnology UniversityofJyväskylä Jyväskylä,Finland ISSN1571-5035 ISSN2524-4477 (electronic) Human–ComputerInteractionSeries ISBN978-3-030-53482-0 ISBN978-3-030-53483-7 (eBook) https://doi.org/10.1007/978-3-030-53483-7 ©SpringerNatureSwitzerlandAG2020 Thisworkissubjecttocopyright.AllrightsaresolelyandexclusivelylicensedbythePublisher,whether thewholeorpartofthematerialisconcerned,specificallytherightsoftranslation,reprinting,reuse ofillustrations,recitation,broadcasting,reproductiononmicrofilmsorinanyotherphysicalway,and transmissionorinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilar ordissimilarmethodologynowknownorhereafterdeveloped. Theuseofgeneraldescriptivenames,registerednames,trademarks,servicemarks,etc.inthispublication doesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexemptfromtherelevant protectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthisbook arebelievedtobetrueandaccurateatthedateofpublication.Neitherthepublishernortheauthorsor theeditorsgiveawarranty,expressedorimplied,withrespecttothematerialcontainedhereinorforany errorsoromissionsthatmayhavebeenmade.Thepublisherremainsneutralwithregardtojurisdictional claimsinpublishedmapsandinstitutionalaffiliations. ThisSpringerimprintispublishedbytheregisteredcompanySpringerNatureSwitzerlandAG Theregisteredcompanyaddressis:Gewerbestrasse11,6330Cham,Switzerland Acknowledgements First and foremost, we would like to thank Helen Desmond from Springer Nature forherimmensepatienceandstrongprofessionalismwhiledealingwithusandour manuscript.Wecannotbegintoexpressionourappreciation,thankyou.Second,the researchhasbeensupportedbytheStrategicResearch CouncilattheAcademy of Finland,forEthicalAIfortheGovernanceoftheSociety(ETAIROS)project.Third, wewouldfurtherliketothankalltheauthorsofthisbookfortheirsignificantcontri- butionstounderstandingemotionalexperienceinrelationtotechnologydesign,their institutionsandthefunderswhosupportedthemintheirwork.Thisbook’sefforts haveadditionallybeenundertakenasapartofaPostdocsinCompanies(DIMECC fundedPoDoCo)project,byRebekahRousiinhertimeatGofore.Manythanksfor thehoursofcarefulproofreadingworkundertakenbyKelleyFriel.Furthermore,the FacultyofInformationTechnologyandtheCognitiveScience(HumanTechnology Interaction)teamattheUniversityofJyväskylä,Finland,shouldbethankedfortheir endlesssupportandembracementofinnovativeresearchincognition,emotions,AI andethics.AuthorsofChap. 5,‘AnInnovativeHumourDesignConceptforDepres- sion’,wouldliketoacknowledgetheNationalSocialScienceFoundationofChina fortheirsupportofthearticle’sresearch(GrantNo.14ZDBD155). Acknowledge- mentsarealsomadebytheauthorsofChap. 8,‘Theroleofcutenessaestheticsin interaction’,wherebytheFuji-chandevicewascreatedaspartofaresearchproject supported by a Grant-in-Aid for Scientific Research (KAKENHI project number 15F15052)fromtheJapanSocietyforthePromotionofScience(JSPS).Thestudy onthelootboxandcroupierdesignwaspartlyfundedbytheFWOTravelGrant(2018) andtheShortTermScientificMissionoftheCOSTActionIS1410,callnumber5. Finally, the author of Chap. 6, ‘The Good, the Bad and the Ugly Graffiti’ would like to thank her supervisors Pertti Saariluoma, Professor of Cognitive Science at the University of Jyväskylä; Annika Waenerberg, Professor of Art History at the University of Jyväskylä; and Johanna Silvennoinen, Postdoctoral Researcher, for supportandsourcesofinformation.Thisresearchwassupportedbyresearchgrants fromtheFinnishCulturalFoundationandtheUniversityofJyväskylä’sFacultyof InformationTechnology. v Contents 1 Introduction—FeelingsMatter ................................. 1 RebekahRousi,JaanaLeikas,andPerttiSaariluoma PartI BasicResearch 2 UserPsychologyofEmotionalInteraction—Usability,User ExperienceandTechnologyEthics .............................. 15 PerttiSaariluoma 3 The Appraisal Theory of Emotion in Human–Computer Interaction ................................................... 27 JussiP.P.JokinenandJohannaSilvennoinen PartII Design 4 ResearchforDesigningforEmotions ............................ 43 GilbertCockton 5 AnInnovativeHumourDesignConceptforDepression ........... 63 HuiliWangandXueyanLi PartIII Emotions,CultureandAesthetics 6 TheGood,theBadandtheUglyGraffiti ........................ 87 MariMyllylä 7 EmotionalFilmExperience .................................... 105 JoseCañas-Bajo 8 TheRoleofCutenessAestheticsinInteraction ................... 125 StuartMedley,BiekeZaman,andPaulHaimes vii viii Contents PartIV EthicsandCulture 9 ThatCrazyWorldWe’llLivein—EmotionsandAnticipations ofRadicalFutureTechnologyDesign ............................ 141 RebekahRousi 10 AestheticWell-BeingandEthicalDesignofTechnology ........... 155 JaanaLeikas 11 EmotionsandTechnoethics .................................... 167 PerttiSaariluomaandRebekahRousi Editors and Contributors AbouttheEditors RebekahRousi is a Postdoctoral Researcher of Cognitive Science who has been studyinghumanexperienceinhumantechnologyinteractionsince2009.Herresearch is inspired by her training and practice as a contemporary performance and print- mediaartist.Sheisinterestedinsemioticsandlanguageinexperience,human-robot interactionandtheinfluencesofcultureoncognitionandemotions.Rousiiscurrently undertakingaDIMECCfundedPostdocsinCompanies(PoDoCo)projectatGofore, Finland.Email:rebekah.rousi@jyu.fi JaanaLeikas isPrincipalScientistatVTTTechnicalResearchCentreofFinland Ltd.SheholdsanappointmentasAdjunctProfessorinCognitiveScienceatJyväskylä University. Her focus areas and strategic themes include design thinking, social evolutionoftechnology,responsibleresearchandinnovation,andtechnologyethics. Inthiscontext,sheisparticularlyinterestedinhownewtechnologiescanbestserve thequalityoflife,changinglifegoalsandlifestylepreferencesintoadvancedage. Email:jaana.leikas@vtt.fi PerttiSaariluoma is a Professor of Cognitive Science at the University of Jyväskylä, Finland. Saariluoma’s work focuses on understanding the psychology behind how people interact with technologies. Saariluoma uses philosophical thinking and argumentation to study processes behind innovation, design, design thinking,userexperienceandothermentalphenomenaassociatedwiththecognitive- affectiveprocessesofhuman-technologyinteraction(i.e.,trustinautonomoustech- nology,artificialintelligenceetc.)inregardstopast,presentandfutureinnovations. SaariluomaholdsaPh.D.inPsychology,withexpertiseinexpertthinking,economic andengineeringthoughterrors.Email:pertti.saariluoma@jyu.fi ix x EditorsandContributors Contributors JoseCañasBajo is a Postdoctoral Researcher at the Virtual Cinema Lab, Aalto University,Finland.JoseholdsaLicentiateinCommunication,degree(Vocational school)inImage,postgraduatesinscreenwritingandaPh.D.inCognitiveScience. HehasalsoworkasaCameratechnician,Cameraman,videoeditorandScriptwriter. Email:jose.canasbajo@aalto.fi GilbertCockton is an internationally renowned researcher with a career span- ning over two decades. During that time he has received almost 220 invitations to presentin22differentcountries,publishedover220papers,chapters,books,articles andeditedproceedings(selectionavailablefromacademia.edu),withalmost2500 citations (Google Scholar). He has a broad multidisciplinary background, with an MA/PGCE in History and Human Sciences (Education) and a Ph.D. in Computer Science.Hisresearchspansfromthetheoreticalfoundationsofdesignandevalua- tionapproaches,toappliedworkwithindustryonusability,userexperience,acces- sibilityandapplicationsofvalue-focuseddesignandevaluationapproaches.Email: [email protected] PaulHaimes isaresearcherininteractivemediawhoserecentfocusisoncultural phenomena andaestheticswithinthecontextofdigitalinteraction.Heiscurrently anAssociateProfessorofDesignScienceatRitsumeikanUniversity,Japan.Email: [email protected] JussiP.P.Jokinen isapostdocatUserInterfacesgroup,AaltoUniversity,Finland. Heworks with computational cognitive models of interaction, including human vision,pointing,memoryandemotion.Email:jussi.jokinen@aalto.fi JaanaLeikas isPrincipalScientistatVTTTechnicalResearchCentreofFinland Ltd.SheholdsanappointmentasAdjunctProfessor(Docent)inCognitiveScienceat JyväskyläUniversity.Herfocusareasandstrategicthemesincludedesignthinking, socialevolutionoftechnology,responsibleresearchandinnovationandtechnology ethics.Inthiscontext,sheisparticularlyinterestedinhownewtechnologiescanbest servethequalityoflife,changinglifegoalsandlifestylepreferencesintoadvanced age.Email:jaana.leikas@vtt.fi XueyanLi holdsaPh.D.inCognitiveScience.HerthesistitledHahaMoments— ApplyingBrainResearchtoTechnologyDesignexploresthedevelopmentofatech- nological concept intended to ease the effects of depression. Li combines design science with linguistics, psychology and artificial intelligence. Li is currently a lecturer at the Changchun University of Technology, China. She holds a Master’s degree in Educational Science from the Macquarie University, Australia. Email: [email protected]
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