Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace PDF
Preview Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace
Praise for Emotional Intelligence for Managing Results in a Diverse World “Offersavisionofhowweshouldunderstandourselvesandothers.The informationandquestionspresentedareamazinglyeffectiveathelping peopleconnect.Ourglobalsocietyisinneedofthistypeofawakening, understanding,andtraining.” —TimothyE.Findley,EdD,MBA,DivisionDirector, DiversityandInclusion,NortonHealthcare “Makesthetopicofemotionalintelligenceanddiversityaccessibletoalland easilyappliedintheworkplace,atalllevelsofanorganization.Theauthors havemasteredtheartofeducatingusabouthowbesttomanageouremo- tionsinadiverseworldandusethemtobuildpositiveworkingrelationships.” —RobertC.Amelio,VicePresident, DiversityandTalentManagement,Dana-FarberCancerInstitute “Iwouldrecommendthisbooktoanyonewhoisinterestedinandwilling totaketheriskandopportunitytodiscovertheirownstrengthsandweak- nesses,beliefsandbiases,andvaluesandfears,forthepurposeofbecoming abetterperson,communicator,andmanager.” —LindaC.Avila,Director, UCLAStaffAffirmativeActionOffice “AllIhavetosayis,‘Wow,thisbookisahomerun.’Iwillmakethisrequired readingformymanagementstaffaswestrivetoincreaseteameffectiveness andperformancethroughemotionalintelligence—andalsoserveourexter- nalcustomersthroughabetterunderstandingoftheirneedsandwants.” —TonyJenkins,MarketPresident, BlueCrossBlueShieldofFlorida “Theauthors’EmotionalIntelligenceandDiversityModelgivesleaders (andallemployees)theskillsandtoolsnecessarytosuccessfullymanage thecomplexemotionsthatimpactallofourdailyinteractions.Thosewho usetheirtoolscantransformworkplacesintowelcomingworkenvironments wherediversityandcreativitycanthrive.” —CoryA.Cancila,1stVicePresident–EmployeeRelations, EquityResidential “Thisbookhaschangedmyapproachinworkingwithclients.Ithasprovided mewithamorecomprehensiveviewandpracticalexercisestoconsider. Ithasmadethetopicofemotionalintelligencemoreuser-friendlyand practical.” —MarjorieTrogdonShock, LCSW,AcademicandStaffAssistanceProgramTherapist, UniversityofCalifornia,DavisMedicalCenter “Clear,concise,practical,anduser-friendly.Thisbookisa‘musthave’for anyoneintheorganizationwhowishesto‘mastertheself’toeffectively workwithdiversecolleagues,clients,andshareholders.Ifyoucanread onlyonebookthisyear,Irecommendthisbookbetheone.” —ChristineFrench,ExecutiveDirector, DiversityLeadershipAlliance “Theexercisesarerelevantandaffirminginhelpingpeopleunderstand howtofosterbetteroutcomes.Andbestofall,theyoffertoolstousethis newfoundenergyinrealtime!Ihighlyrecommendthisbooktoanyone whowantstogrowandprosperinthisglobalenvironment.” —JaynaJohnson,SeniorManager, GlobalDiversityforamultinationalcorporation Emotional Intelligence for Managing Results in a Diverse World Emotional Intelligence for Managing Results in a Diverse World The Hard Truth About Soft Skills in the Workplace Lee Gardenswartz Jorge Cherbosque Anita Rowe Davies-BlackPublishing MountainView,California PublishedbyDavies-BlackPublishing,adivisionofCPP,Inc.,1055JoaquinRoad,2ndFloor, MountainView,CA94043;800-624-1765. SpecialdiscountsonbulkquantitiesofDavies-Blackbooksareavailabletocorporations,pro- fessionalassociations,andotherorganizations.Fordetails,contacttheDirectorofMarketing andSalesatDavies-BlackPublishing:650-691-9123;fax650-623-9271. Copyright2008byLeeGardenswartz,JorgeCherbosque,andAnitaRowe.Allrightsreserved. Noportionofthisbookmaybereproduced,storedinaretrievalsystem,ortransmittedinany formormediaorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise, withoutthepriorwrittenpermissionofthepublisher,exceptinthecaseofbriefquotations embodiedincriticalarticlesorreviews. AffirmativeIntrospection,Self-Governance,InterculturalLiteracy,andSocialArchitecting copyright©EmotionalIntelligenceandDiversityInstitute. Davies-BlackanditscolophonareregisteredtrademarksofCPP,Inc. VisittheDavies-BlackPublishingWebsiteatwww.daviesblack.com. PrintedintheUnitedStatesofAmerica 12 11 10 09 08 10 9 8 7 6 5 4 3 2 1 LibraryofCongressCataloging-in-PublicationData Gardenswartz,Lee. Emotionalintelligenceformanagingresultsinadiverseworld:thehardtruthaboutsoft skillsintheworkplace/LeeGardenswartz,JorgeCherbosque,AnitaRowe. p.cm. Includesbibliographicalreferencesandindex. ISBN978-0-89106-255-4(hardcover) 1.Diversityintheworkplace. 2.Emotionalintelligence. I.Cherbosque,Jorge. II.Rowe, Anita. III.Title. HF5549.5.M5G3652008 658.4'094—dc22 2008015766 FIRSTEDITION Firstprinting2008 Contents ListofActivities,Checklists,Figures,andTable ix AbouttheAuthors xi Introduction xv 1 YouCan’tLeaveYourFeelingsatHome 1 2 We“Can’tAllJustGetAlong” 15 3 AffirmativeIntrospection—TakingaLookInside 43 4 Self-Governance—GettingaHandleonYourFeelings 71 5 InterculturalLiteracy—ReadingOthersAccurately 97 6 SocialArchitecting—EnrollingandEngagingOthers 129 7 CoachingIndividualsforEmotionalIntelligenceinYour DiverseWorkplace 155 8 CoachingTeamsforEmotionalIntelligenceinYourDiverse Workplace 167 Afterword 177 Notes 179 Index 181 vii Activities, Checklists, Figures, Table Activities 1 IdentifyingPersonalityTraitPreferences 21 2 TakingtheEmotionalIntelligenceandDiversityQuiz 40 3 ApplyingtheIntrospectiveProcess 51 4 KnowingYourValues 56 5 LivingYourValues 58 6 ComparingValuesatWork 59 7 AssessingYourComfortinYourOwnSkin 63 8 UsingMentalBoardMembers 76 9 NavigatingtheProcessofChange 83 10 RewritingYourSelf-Talk 89 11 BeingGratefulforTenThings 90 12 GoverningAngerwithSelf-Talk 94 13 UnderstandingYourCulturalOrientation 108 14 ShiftingCommunicationStyles 142 15 HowEngagingIsYourWorkEnvironment? 148 ix
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