Table Of Content

Electronic Commerce: Concepts, Methodologies, Tools, and Applications S. Ann Becker Florida Institute of Technology, USA Volume I InformatIon ScIence reference Hershey • New York Acquisitions Editor: Kristin Klinger Development Editor: Kristin Roth Senior Managing Editor: Jennifer Neidig Managing Editor: Sara Reed Typesetter: Jennifer Neidig, Sara Reed Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: cust@igi-global.com Web site: http://www.igi-global.com/reference and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanonline.com Library of Congress Cataloging-in-Publication Data Electronic commerce : concepts, methodologies, tools and applications / Annie Becker, editor. p. cm. Summary: "This collection compiles a critical mass of top research--nearly 300 chapters from upwards of 400 of the world's leading experts--to provide libraries with a landmark, four-volume reference to meet research needs in the many disciplines impacted by these far-reaching topics. This collection covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies"--Provided by publisher. Includes bibliographical references and index. ISBN 978-1-59904-943-4 (hbk.) -- ISBN 978-1-59904-944-1 (e-books) 1. Electronic commerce. I. Becker, Annie. HF5548.32.E356 2008 658.8'72--dc22 2007039618 Copyright © 2008 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. Editor-in-Chief Mehdi Khosrow-Pour, DBA Editor-in-Chief Contemporary Research in Information Science and Technology, Book Series Associate Editors Steve Clarke University of Hull, UK San Diego State University, USA Annie Becker Florida Institute of Technology USA Ari-Veikko Anttiroiko University of Tampere, Finland Editorial Advisory Board Sherif Kamel American University in Cairo, Egypt In Lee Western Illinois University, USA Jerzy Kisielnicki Warsaw University, Poland Keng Siau University of Nebraska-Lincoln, USA Amar Gupta Arizona University, USA Craig van Slyke University of Central Florida, USA John Wang Montclair State University, USA Vishanth Weerakkody Brunel University, UK Additional Research Collections found in the “Contemporary Research in Information Science and Technology” Book Series Data Mining and Warehousing: Concepts, Methodologies, Tools, and Applications John Wang, Montclair University, USA • 6-volume set • ISBN 978-1-59904-951-9 Electronic Commerce: Concepts, Methodologies, Tools, and Applications S. Ann Becker, Florida Institute of Technology, USA • 4-volume set • ISBN 978-1-59904-943-4 Electronic Government: Concepts, Methodologies, Tools, and Applications Ari-Veikko Anttiroiko, University of Tampere, Finland • 6-volume set • ISBN 978-1-59904-947-2 End-User Computing: Concepts, Methodologies, Tools, and Applications Steve Clarke, University of Hull, UK • 4-volume set • ISBN 978-1-59904-945-8 Global Information Technologies: Concepts, Methodologies, Tools, and Applications Felix Tan, Auckland University of Technology, New Zealand • 6-volume set • ISBN 978-1-59904-939-7 Information Communication Technologies: Concepts, Methodologies, Tools, and Applications Craig Van Slyke, University of Central Florida, USA • 6-volume set • ISBN 978-1-59904-949-6 Information Security and Ethics: Concepts, Methodologies, Tools, and Applications Hamid Nemati, The University of North Carolina at Greensboro, USA • 6-volume set • ISBN 978-1-59904-937-3 Intelligent Information Technologies: Concepts, Methodologies, Tools, and Applications Vijayan Sugumaran, Oakland University, USA • 4-volume set • ISBN 978-1-59904-941-0 Knowledge Management: Concepts, Methodologies, Tools, and Applications Murray E. Jennex, San Diego State University, USA • 6-volume set • ISBN 978-1-59904-933-5 Multimedia Technologies: Concepts, Methodologies, Tools, and Applications Syad Mahbubur Rahman, Minnesota State University, USA • 3-volume set • ISBN 978-1-59904-953-3 Online and Distance Learning: Concepts, Methodologies, Tools, and Applications Lawrence Tomei, Robert Morris University, USA • 6-volume set • ISBN 978-1-59904-935-9 Virtual Technologies: Concepts, Methodologies, Tools, and Applications Jerzy Kisielnicki, Warsaw University, Poland • 3-volume set • ISBN 978-1-59904-955-7 Free institution-wide online access with the purchase of a print collection! InformatIon ScIence reference Hershey • New York Order online at www.igi-global.com or call 717-533-8845 ext.10 Mon–Fri 8:30am–5:00 pm (est) or fax 24 hours a day 717-533-8661 List of Contributors Abood, Christopher / Australian Computer Society, Australia ................................................1733 Adelakun, Olayele / DePaul University, USA .............................................................................837 Afonso Moreira, Nuno / University of Trás-os-Montes e Alto Douro, Portugal ......................1426 Ahrens, Martin / Inductis India Pvt. Ltd., India .......................................................................2247 Aigbedo, Henry / Oakland Unversity, Michigan, USA ..............................................................1313 Akkermans, Hans / Free University Amsterdam, The Netherlands ..........................................1019 Almeida, Hyggo / Federal University of Campina Grande, Brazil .............................................913 Al-Qirim, Nabeel / College of Information Technology, United Arab Emirates University, UAE .............................................................................................................................................1491 Alryalat, Maroun / Brunel University, UK .................................................................................374 Amoroso, Don / San Diego State University, USA ......................................................................837 Archer, Norm / McMaster University, Canada .........................................................................1656 Arora, Keshni Anand / Indian Administrative Services, India .................................................1638 Ash, Colin G. / Edith Cowan University, Australia .....................................................................854 Baida, Ziv / Free University of Amsterdam, The Netherlands ...................................................1019 Baker, C. Richard / University of Massachusetts Dartmouth, USA ...........................................611 Barima, O. K. B. / University of Hong Kong, Hong Kong ..........................................................799 Barnes, David / Royal Holloway, University of London, UK ....................................................1203 Barnes, Stuart J. / University of East Anglia, UK.......................................................................386 Benslimane, Djamal / Claude Bernard Lyon University, France .............................................2108 Berjón Gallinas, Roberto / Pontifical University of Salamanca, Spain ...................................1760 Bhappu, Anita D. / Southern Methodist University, USA .........................................................1881 Blackie, Nigel M. / University of Salford, UK ...........................................................................1618 Blandford, Ann / University College London Interaction Centre, UK .....................................1358 Bose, Ranjit / University of New Mexico, USA ..........................................................................2029 Braun, Patrice / University of Ballarat, Australia ....................................................................1458 Brown, Ahern / HDR Inc., USA .................................................................................................1679 Bunker, Deborah / SISTM, University of New South Wales, Australia .....................................1174 Burn, Janice M. / Edith Cowan University, Australia .................................................................854 Cao, Mei / Arkansas State University, USA .................................................................................969 Carayannis, Elias / The George Washington University, USA ..................................................1154 Cardell, Nicholas Scott / Salford Systems, USA ........................................................................1915 Cardoso, Jorge / University of Madeira, Portugal ......................................................................562 Cata, Teuta / Northern Kentucky University, USA ....................................................................2071 Cater-Steel, Aileen / University of Southern Queensland, Australia ........................................2093 Cerran-Kelly, Catherine / University of Massachusetts Dartmouth, USA ...............................1679 Chan, Susy S. / DePaul University, USA ...........................................................................250, 2294 Chan, Tom S. / Southern New Hampshire University, USA ........................................................464 Chari, Kaushal / University of South Florida, USA ..................................................................2177 Chen, Charlie / Appalachian State University, USA ...................................................................826 Chen, Hong-Mei / University of Hawaii, USA ..........................................................................1379 Chen, Leida / Creighton University, USA ..................................................................................2134 Chen, Qimei / University of Hawaii, USA .................................................................................1379 Cheung, Hui Siu / Nanyang Technological University, Singapore .............................................571 Chiam, Michael K.M. / University of Western Australia, Australia ...........................................104 Chiang, David M. / National Taiwan University, Taiwan .........................................................1870 Chochliouros, Ioannis P. / Hellenic Telecommunications Organization S.A. (OTE), Greece ....808 Close, Angeline Grace / University of Georgia, North Georgia College and State University, University of Nevada, Las Vegas, USA .......................................................................................2240 Corner, James L. / University of Waikato Management School, New Zealand ..........................324 Craig, Ron / Wilfrid Laurier University, Canada ..............................................................117, 1145 Dai, Qizhi / Drexel University, USA ...........................................................................................1953 Dall’Olmo Riley, Francesca / Kingston University, UK ...........................................................1701 Dasgupta, Subhasish / The George Washington University, USA ............................................1154 Dawson, Liisa H. / The Open University, UK ............................................................................1358 de Ruyter, Ko / University of Maastricht, The Netherlands ......................................................1902 De Lucia, Andrea / University of Salerno, Italy ..........................................................................622 del Águila-Obra, Ana Rosa / University of Málaga, Spain ........................................................918 Delgado Kloos, Carlos / Carlos III University of Madrid, Spain ................................................691 Dhawan, Abhinav / team4U Outsourced Staffing Services, India .................................................92 Dholakia, Nikhilesh / University of Rhode Island, USA ...........................................................2164 Dholakia, Ruby Roy / University of Rhode Island, USA ..........................................................2164 Dillon, Stuart / University of Waikato Management School, New Zealand ................................324 Dologite, Dorothy G. / Baruch College, USA .................................................................................9 Doolin, Bill / Auckland University of Technology, New Zealand .................................................324 Ducoffe, Robert H. / Baruch College, The City University of New York (CUNY), USA .............746 Dwivedi, Yogesh Kumar / Brunel University, UK ......................................................................374 Dykman, Charlene A. / University of St. Thomas, USA ...........................................................1224 Eang, Ong Chin / Monash University, Malaysia.......................................................................1569 Eltoweissy, Mohamed / Virginia Tech, USA ................................................................................930 Epinette, Olivier / STORM Research Group, GET-INT, France ...............................................2271 Esfandiari, Babak / Carleton University, Canada ......................................................................641 Fang, Shyh-Rong / National Chung Hsing University, Taiwan ................................................1742 Fang, Xiaowen / DePaul University, USA ...................................................................................250 Feinberg, Richard / Purdue University, USA ............................................................................1902 Fermoso Garcia, Ana María / Pontifical University of Salamanca, Spain ..............................1760 Fernandes Herbster, Raul / Federal University of Campina Grande, Brazil ............................913 Ferreira, Diego R. / IST-Technical University of Lisbon, Portugal...........................................2225 Finney, R. Zachary / University of South Alabama, USA .........................................................2240 Fisteus, Jesús Arias / Carlos III University of Madrid, Spain ....................................................692 Fjermestad, Jerry / New Jersey Institute of Technology, USA ..................................................1279 Fong, A. C. M. / Nanyang Technological University, Singapore .................................................571 Forgionne, Guisseppi / University of Maryland, Baltimore County, USA ..................................536 Francese, Rita / University of Salerno, Italy ...............................................................................622 Gangopadhyay, Aryya / University of Maryland, Baltimore County, USA ..............................1182 Gangstad, Elizabeth / Purdue University, USA ........................................................................1902 Gao, Yuan / Ramapo College of New Jersey, USA ............................................................746, 1217 Gartenfeld, Marc E. / St. John’s University, USA ...........................................................................9 Ghiassi, Manoochehr / Santa Clara University, USA .................................................................714 Ghiringhelli, Elisa / Università Carlo Cattaneo, Italy ..............................................................1082 Ghosh, Sutirtha / Inductis India Pvt. Ltd., India .......................................................................2247 Ginoglou, Dimitrios / University of Macedonia, Greece ..........................................................1827 Goethals, Frank / SAP-leerstoel Extended Enterprise Infrastructures and Katholieke Universiteit Leuven, Belgium ..............................................................................................137, 1997 Goldsmith, Ronald E. / Florida State University, USA ............................................................2143 Golovnya, Mikhaylo / Salford Systems, USA ............................................................................1915 Gordijn, Jaap / Free University Amsterdam, The Netherlands .................................................1019 Griffin, Michael / University of Massachusetts Darmouth, USA ..............................................1679 Grist, Shelly / University of Southern Queensland, Australia ...................................................2093 Guan, Sheng-Uei / National University of Singapore, Singapore .......................................439, 471 Hars, Alexander / Inventivio GmbH, Germany ...........................................................................240 Hassan, Shahizan / Northern University of Malaysia, Malaysia ................................................402 Hawk, Stephen / University of Wisconsin-Parkside, USA .........................................................2200 He, Shaoyi / California State University, San Marcos, USA .....................................................1187 Heikkilä, Jukka / University of Jyväskylä, Finland ....................................................................221 Heikkilä, Marikka / University of Jyväskylä, Finland ................................................................221 Helander, Nina / Tampere University of Technology, Finland ..................................................1103 Hentea, Mariana / Southwestern Oklahoma State University, USA ...........................................778 Hinton, Matthew / Open University Business School, UK .......................................................1203 Hoelscher, Mark L. / Texas Tech University, USA ....................................................................1483 Hoffman, James J. / Texas Tech University, USA .....................................................................1483 Hong, Ilyoo B. / University of California at Los Angeles, USA ..................................................448 Hoppenbrouwers, Jeroen / Vrije Universiteit Brussel, Belgium ..............................................1323 Hsu, HY Sonya / Southern Illinois University, USA ..................................................................1058 Hu, Wen-Chen / University of North Dakota, USA .............................................................152, 292 Hu, Xiaorui / Saint Louis University, USA ................................................................................1807 Huang, Zhensen / University of Maryland, Baltimore County, USA ........................................1182 Humphreys, Paul / University of Ulster, Northern Ireland .......................................................1232 Hykes, Amy / International Institute for Management Development, Switzerland ...................1793 Im, Kun Shin / Yonsei University, Korea .....................................................................................754 Ingham, John / University of Sherbrooke, Canada ...................................................................1266 Iyer, Lakshmi / University of North Carolina at Greensboro, USA ............................................698 Jain, Ankur / Inductis India Pvt. Ltd., India ..............................................................................2247 Jajodia, Sushil / George Mason University, USA ........................................................................930 Jeanson, Benoit / University of Sherbrooke, Canada ................................................................1266 Jennex, Murray E. / San Diego State University, USA ...............................................................837 Jih, Wen-Jang (Kenny) / Middle Tennessee State University, USA ................................1742, 1853 Johnstone, Bradley / BK Solutions, Australia ...........................................................................1039 Joia, Luiz Antonio / Brazilian School of Public and Business Administration - Getulio Vargas Foundation and Rio de Janeiro State University, Brazil ................................................2255 Kamel, Magdi N. / Naval Postgraduate School, USA ...................................................................16 Kankanhalli, Atreyi / National University of Singapore, Singapore ..........................................232 Kansal, Purva / Panjab University, India ..................................................................................1583 Karakostas, Bill / City University, UK ......................................................................................1418 Kardaras, Dimitris / Athens University of Economics and Business, Greece ..........................1418 Kartiwi, Mira / University of Wollongong, Australia ................................................................1441 Kauffman, Robert J. / University of Minnesota, USA ..............................................................1953 Kaushik, Amit Kumar / Panjab University, India ....................................................................1583 Kazman, Rick / University of Hawaii, USA ..............................................................................1379 Kellen, Vince / DePaul University, USA ....................................................................................2294 Khalifa, Mohamed / City University of Hong Kong, Hong Kong .............................................1837 Kikvidze, Irma / Purdue University, USA .................................................................................1978 Kimery, Kathryn M. / Saint Mary’s University, Canada ............................................................354 Kisielnicki, Jerzy / Warsaw University, Poland ........................................................................1517 Klassen, Christopher / University of Dallas, USA .....................................................................549 Klein, Matthias / University of New Brunswick, Canada ...........................................................983 Klein, Stefan / University College Dublin, Ireland ...................................................................1066 Koch, Hope / Baylor University, USA ........................................................................................1138 Kou, Weidong / Chinese State Key Lab. of Integrated Service Networks, China .......................292 Kouadri Mostéfaoui, Ghita / Oxford Brookes University, UK .................................................2108 Kouadri Mostéfaoui, Soraya / Oxford Brookes University, UK ...............................................2108 Koufaris, Marios / Baruch College, The City University of New York (CUNY), USA ................746 Krogstie, John / Norwegian University of Science and Technology, Norway .............................591 Kuljis, Jasna / Brunel University, UK .........................................................................................374 Kulviwat, Songpol / Hofstra University, USA ...........................................................................1058 Kurihara, Yutaka / Aichi University, Japan .............................................................................2287 Kutvonen, Lea / University of Helsinki, Finland ........................................................................997 Kyobe, Michael / University of the Free State, South Africa ....................................................1254 Lafferty, Anthony / Manchester Metropolitan University Business School, UK ......................2021 Lalopoulos, George K. / Hellenic Telecommunications Organization S.A. (OTE), Greece .......808 Lane, Louise / Laurentian University, Canada ............................................................................286 Lawson-Body, Assion / University of North Dakota, USA ..........................................................863 Lee, Choongseok / Korea Polytechnic University, Korea ...........................................................631 Lee, Chung-wei / Auburn University, USA ..........................................................................152, 292 Lee, Heeseok / Korea Advanced Institute of Science and Technology, Korea .............................631 Lee, Sam / Texas State University - San Marcos, USA ......................................................422, 2071 Lee, Su-Fang / Overseas Chinese Institute of Technology, Taiwan .................................1742, 1853 Lei, Pouwan / University of Bradford, UK ..................................................................................793 Lemahieu, Wilfried / Katholieke Universiteit Leuven, Belgium .......................................137, 1997 Lepouras, George / University of Peloponnese, Greece .............................................................346 Li, Feng / University of Newcastle upon Tyne Business School, UK ...........................................402 Limayem, Moez / City University of Hong Kong, Hong Kong .................................................1837 Liu, Vanessa / City University of Hong Kong, Hong Kong .......................................................1837 Loebbecke, Claudia / University of Cologne, Germany .............................................................659 Loukis, Euripidis / University of Aegean, Greece .......................................................................209 Lutfiyya, Hanan / University of Western Ontario, Canada .........................................................641 Ma, Jianfeng / Xidian University, China .....................................................................................307 Ma, Wei / Carleton University, Canada .......................................................................................641 Maamar, Zakaria / Zayed University, UAE ..............................................................................2108 MacGregor, Robert C. / University of Wollongong, Australia .................................................1441 Madeja, Nils / WHU, Germany ..................................................................................................1686 Madria, Sanjay / University of Missouri-Rolla, USA .................................................................286 Mahmoud, Qusay H. / University of Guelph, Canada .............................................................2108 Mäkinen, Saku / Tampere University of Technology, Finland ..................................................1103 Malaga, Ross A. / Montclair State University, USA ..................................................................1115 Manaresi, Angelo / Universita’ di Bologna, Italy ......................................................................1701 Marchand, Donald / International Institute for Management Development, Switzerland .......1793 Mathur, Rajiv / Percom Limited, India .........................................................................................92 McCord, Mary / Central Missouri State University, USA ..........................................................354 McIvor, Ronan / University of Ulster, Northern Ireland ...........................................................1232 McLean, Rachel / Manchester Metropolitan University Business School, UK ........................1618 Melemez, Turan / Purdue University, USA ...............................................................................1978 Metso, Janne / University of Helsinki, Finland ...........................................................................997 Mieczkowska, Suzanne / Open University Business School, UK .............................................1203 Millard, Nicola / British Telecommunications PLC, UK ...........................................................1358 Minocha, Shailey / The Open University, UK ...........................................................................1358 Mišić, Vojislav B. / University of Manitoba, Canada ..................................................................179 Mitchell, Helen / Unitec, Auckland, New Zealand ....................................................................1052 Mittal, Nitin / Nokia Pte Ltd, Singapore ......................................................................................514 Mockler, Robert J. / St. John’s University, USA .............................................................................9 Mohania, Mukesh / IBM India Research Lab, India ..................................................................286 Morch, Andrei Z. / SINTEF Energy Research, Norway ............................................................1019 Morgan, Allison J. / The Pennsylvania State University, USA ..................................................1819 Mukkamala, Ravi / Old Dominion University, USA ...................................................................930 Müller-Lankenau, Claas / University of Münster, Germany ....................................................1066 Murray, Kyle B. / University of Western Ontario, Canada .......................................................1716 Myers, Margaret / Northern Kentucky University, USA .............................................................271 Mylonakis, John / Hellenic Open University, Greece ...............................................................1827 New, Steve / University of Oxford, UK ......................................................................................1936 Ngai, Eric W. T. / The Hong Kong Polytechnic University, Hong Kong ...................................1607 Niederman, Fred / Saint Louis University, USA .......................................................................1807 O’Buyonge, Abrams A. / Creighton University, USA ...............................................................2134 O’Keefe, Timothy P. / University of North Dakota, USA ...........................................................863 Olla, Phillip / Brunel University, UK ...........................................................................................667 Owen, Robert S. / Texas A&M University – Texarkana, USA ...................................................1598 Padilla-Meléndez, Antonio / University of Málaga, Spain .........................................................918 Pagurek, Bernard / Carleton University, Canada ......................................................................641 Pan, Shan L. / National University of Singapore, Singapore ....................................................1135 Park, Sangin / Seoul National University, Republic of Korea ...................................................1130 Paslowski, Chris / Purdue University, USA ...............................................................................1978 Passi, Kalpdrum / Laurentian University, Canada .....................................................................286 Paul, Ray J. / Brunel University, UK ...........................................................................................374 Pei, Changxing / Xidian University, China................................................................................2047 Penttinen, Esko / Helsinki School of Economics, Finland ........................................................1664 Perkusich, Angelo / Federal University of Campina Grande, Brazil .........................................913 Petrova, Krassie / Auckland University of Technology, New Zealand ........................................889 Pires, Luís Carlos / Polytechnic Institute of Bragança, Portugal .............................................1426 Polyzos, George C. / Athens University of Economics and Business, Greece ...........................2150 Poon, Simpson / Hong Kong and Charles Sturt University, Australia ......................................2159 Porter, Thomas W. / IVE, University of North Carolina Wilmington, USA ......................258, 1672 Protogeros, Nicolaos / University of Macedonia, Greece .........................................................1827 Qiao, Haibing / FileNet Corporation, USA .................................................................................163 Qiao, Haiying / University of Maryland, USA .............................................................................163 Raisinghani, Mahesh S. / Texas Woman’s University, USA & University of Dallas, USA .............................................................................................................................125, 549, 1978 Rao, G. S. V. Radha Krishna / Multimedia University, Malaysia ..............................................952 Rao, Ranjan / Inductis India Pvt. Ltd., India ............................................................................2247 Rask, Morten / Aarhus School of Business, Denmark...............................................................2164 Ratnasingam, Pauline / Central Missouri State University, USA .................................................47 Reddick, Christopher G. / The University of Texas at San Antonio, USA ...................................31 Roberts, Mary Lou / University of Massachusetts Boston, USA ..................................................38 Romano, Jr., Nicholas C. / Oklahoma State University, USA ...................................................1279 Rowe, Neil C. / U.S. Naval Postgraduate School, USA .................................................................84 Ruokolainen, Toni / University of Helsinki, Finland ..................................................................997 Sæle, Hanne / SINTEF Energy Research, Norway ....................................................................1019 Saarinen, Timo / Helsinki School of Economics, Finland .........................................................1664 Sagi, John / Anne Arundel Community College, USA ...............................................................1154 Salam, Al / University of North Carolina at Greensboro, USA ...................................................698 Salo, Jari / University of Oulu, Finland .......................................................................................905 Samson, Danny / University of Melbourne, Australia ...............................................................2126 Samuel, Delyth / University of Melbourne, Australia ...............................................................2126 Sarkis, Joseph / Clark University, USA .....................................................................................1786 Sattwa Kundu, Suddha / Inductis India Pvt. Ltd., India ..........................................................2247 Scacchi, Walt / University of California, Irvine, USA .................................................................497 Scanniello, Guiseppe / University of Salerno, Italy ....................................................................622 Scarpi, Daniele / Universita’ di Bologna, Italy ..........................................................................1707 Schlueter Langdon, Christoph / University of Southern California, USA ................................240 Schoder, Detlef / WHU, Germany ..............................................................................................1686 Schultze, Ulrike / Southern Methodist University, USA ............................................................1881 Schwaab, Eric / Visual Narrative, USA .........................................................................................38 Scornavacca, Eusebio / Victoria University of Wellington, New Zealand ..................................386 Scupola, Ada / Roskilde University, Denmark ...........................................................................1195 Seitz, Juergen / University of Cooperative Education Heidenheim, Germany ...........................555 Seppänen, Marko / Tampere University of Technology, Finland ..............................................1103 Seshadri, Saravanan / Ultramatics, Inc., USA..........................................................................2177

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