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92_FP.qx 1/12/01 12:12 PM Page 1 D E P L O Y I N G WINDOWS 2000 W I T HSUPPORT TOOLS FREE Monthly Technology Updates “This book is a valuable and concise guide to the many new deployment One-year Vendor tools available in Windows 2000.” Product Upgrade Protection Plan —Brandon Chaney, CEO EngineX Labs FREE Membership to Access.Globalknowledge Gary Rosenfeld, MCSE, MCP+I, CCNA Robin Walshaw, MCSE Eriq Oliver Neale TECHNICAL EDITOR: Ralph Crump, MCSE, CCNA, Master CNE 92_W2DEP_FM.qx 3/16/00 10:43 AM Page i s o l u t i o n s @ s y n g r e s s . c o m With over 1,000,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we have come to know many of you personally. By listening, we've learned what you like and dislike about typical computer books. The most requested item has been for a web-based service that keeps you current on the topic of the book and related technologies. 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Thank you for giving us the opportunity to serve you. 92_W2DEP_FM.qx 3/16/00 10:44 AM Page ii 92_W2DEP_FM.qx 3/16/00 10:44 AM Page iii D E P L O Y I N G WINDOWS 2000 SUPPORT TOOLS W I T H 92_W2DEP_FM.qx 3/16/00 10:44 AM Page iv Syngress Media, Inc., the author(s), and any person or firm involved in the writing, editing, or produc- tion (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents. The Work is sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state. In no event will Makers be liable to you for damages, including any loss of profits, lost savings, or other incidental or consequential damages arising out from the Work or its contents. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. You should always use reasonable case, including backup and other appropriate precautions, when working with computers, networks, data, and files. Syngress Media® and Syngress® are registered trademarks of Syngress Media, Inc. “Career Advancement Through Skill Enhancement™” is a trademark of Syngress Media, Inc. Brands and product names men- tioned in this book are trademarks or service marks of their respective companies. KEY SERIAL NUMBER 001 ABN153WXM6 002 BRA865GHPL 003 V14587ELHN 004 TYP321KBG7 005 468ZCBMNM9 006 1LBVBC7891 007 9865ED1984 008 CCVX1534XX 009 M26719875 010 XLKMB98345 PUBLISHED BY Syngress Media, Inc. 800 Hingham Street Rockland, MA 02370 Troubleshooting Windows 2000 TCP/IP Copyright © 2000 by Syngress Media, Inc. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1 2 3 4 5 6 7 8 9 0 ISBN: 1-928994-12-1 Product Line Manager: Julie Smalley Proofreading by: Beth Roberts Technical edit by: Ralph Crump Page Layout and Art by: Emily Eagar and Index by: Robert Saigh Kate Glennon Copy Edit by: Nancy Faughnan Co-Publisher: Richard Kristof Distributed by Publishers Group West 92_W2DEP_FM.qx 3/16/00 10:44 AM Page v Acknowledgments We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof, Duncan Anderson, Jennifer Gould, Robert Woodruff, Kevin Murray, Dale Leatherwood, Laurie Hedrick, Rhonda Harmon, Lisa Lavallee, and Robert Sanregret of Global Knowledge, for their generous access to the IT industry’s best courses, instructors and training facilities. Ralph Troupe and the team at Rt. 1 Solutions for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks. Karen Cross, Kim Wylie, Harry Kirchner, John Hays, Bill Richter, Kevin Votel, Brittin Clark, Sarah Schaffer, Luke Kreinberg, Ellen Lafferty and Sarah MacLachlan of Publishers Group West for sharing their incredible marketing experience and expertise. Peter Hoenigsberg, Mary Ging, Caroline Hird, Simon Beale, Julia Oldknow, Kelly Burrows, Jonathan Bunkell, Catherine Anderson, Peet Kruger, Pia Rasmussen, Denelise L'Ecluse, Rosanna Ramacciotti, Marek Lewinson, Marc Appels, Paul Chrystal, Femi Otesanya, and Tracey Alcock of Harcourt International for making certain that our vision remains worldwide in scope. Melissa Heinlein at CoreTech Consulting Group, for all her help. Special thanks to the professionals at Osborne with whom we are proud to publish the best-selling Global Knowledge Certification Press series. v 92_W2DEP_FM.qx 3/16/00 10:44 AM Page vi From Global Knowledge At Global Knowledge we strive to support the multiplicity of learning styles required by our students to achieve success as technical professionals. As the world's largest IT training company, Global Knowledge is uniquely positioned to offer these books. The expertise gained each year from providing instructor-led training to hundreds of thousands of students worldwide has been captured in book form to enhance your learning experience. We hope that the quality of these books demonstrates our commitment to your lifelong learning success. Whether you choose to learn through the written word, computer based training, Web delivery, or instructor-led training, Global Knowledge is committed to providing you with the very best in each of these categories. For those of you who know Global Knowledge, or those of you who have just found us for the first time, our goal is to be your lifelong competency partner. Thank your for the opportunity to serve you. We look forward to serving your needs again in the future. Warmest regards, Duncan Anderson President and Chief Executive Officer, Global Knowledge vi 92_W2DEP_FM.qx 3/16/00 10:44 AM Page vii Contributors John M. Gunson II (MCSE, MCNE, CCNA) is a Consultant for CoreTech Consulting Group, Inc. CoreTech is an e-business Professional Services firm in suburban Philadelphia that excels at helping companies realize the potential of e-business through a mix of Internet technology and tradition- al business systems, maximizing business benefit while minimizing disrup- tion and risk. With over eleven years in the Information Technology field, John has a very broad background. His experience includes a number of years supporting desktop clients, as well as network administration and design in both Windows NT and Netware environments. Currently, John is working with an international corporation on its Windows 2000 migration project. John graduated from Salisbury State University with a Bachelor of Science Degree in Geography. He holds a membership with the Network Professional Association and is also an officer in the US Army Reserve. John lives in Phoenixville, PA with his wife, Jennifer, and two children, Molly and Brady. Eriq Oliver Neale is a technology strategist with Nortel Networks, researching new technology solutions for inclusion in the designer work- place. He has worked in the computer support industry for eleven years and in that time has contributed to several computing technology publica- tions. When not writing, he and his wife try to keep up with seven cats, two dogs, and a plethora of tropical fish. Gary Rosenfeld (MCSE, MCP+I, CCNA) works as a Senior Network Systems Consultant for Lucent NetworkCare Services in Philadelphia, Pennsylvania. NetworkCare is a global provider of network consulting and software solutions for the full lifecycle of a network, including planning, design, implementation, and operations. Gary is involved in designing and implementing complex Windows NT and Windows 2000 solutions for Fortune 1000 companies. Gary lives in Pennsylvania with his beautiful wife, Jill, their wonderful son, Noah, and their lovable cat, Georgie. vii 92_W2DEP_FM.qx 3/16/00 10:44 AM Page viii Amy Thomson (A+, MOUS Master) is a software and A+ instructor for a prominent Canadian private college. She began her career in the computer industry over 10 years ago, during her military service as a communica- tions operator. She has taught in several Canadian provinces, and has an Honours B.Sc. in Psychology. Amy currently lives in Halifax, Nova Scotia with her husband, Jeff and hedgehog, Hannah. Robin Walshaw (MCSE, DipProjMan) was born in England, but has spent most of his life in South Africa. One of the first MCSEs in Africa, he enjoys being at the forefront of new developments in network architecture and operating systems. With a flair for developing strategic IT solutions for diverse clients, he has worked in the world of computers in eight coun- tries, and has traveled to over thirty in the last ten years. Besides travel- ing, Robin is a keen sportsman and has managed to balance work with a passion for climbing the world's highest mountains, culminating in an attempt on Mount Everest. Technical Editor Ralph Crump (MCSE, CCNA, and a CNE 3.x, 4.x, and 5.x, with a Master CNE in Integrating Windows NT) manages a team responsible for a large scale Windows NT and Novell NetWare infrastructure for a major telecom- munications company in Atlanta, Georgia. He specializes in Windows NT and BackOffice applications as well as Novell NetWare solutions. He is currently working in cooperation with Microsoft on Windows 2000 Rapid Deployment projects. Technical Reviewer Stace Cunningham (CCNA, MCSE, CLSE, COS/2E, CLSI, COS/2I, CLSA, MCPS, A+) is a Systems Engineer with SDC Consulting located in Biloxi, MS. SDC Consulting specializes in the design, engineering, and installation of networks. Stace has coauthored or technical edited 19 books published by Microsoft Press, Osborne/McGraw-Hill, and Syngress Media. He received a quality initiative award for his contribution to the design of a Windows NT network at Keesler Air Force Base, Mississippi. His wife Martha and daughter Marissa are very supportive of the time he spends on their home network of computers and routers. Without their love and support he would not be able to accomplish the goals he has set for himself. 92_W2DEP_TOC 3/15/00 4:21 PM Page ix Contents Chapter 1—Tools and Techniques for Deploying Microsoft Windows 2000 Professional 1 Introduction 2 An Introduction to Deployment Planning 3 Change and Configuration Management—Owning Your Network 4 Windows 2000 Professional Setup Design Goals 6 Automating Windows 2000 Setup 7 Windows 2000 Setup 9 Hardware Requirements 9 Application Compatibility 11 Upgrades vs. Clean Installs 13 Deployment Tools in Windows 2000 33 Windows 2000 Support and Deployment Tools 33 Automated Installation File 36 Setup Manager 38 Sysprep 42 Additional Tools to Help Deployment 43 Deployment Techniques 45 Remote Installation Services 45 Disk Imaging 48 Automated Installation Scripts 50 A Comparative View of Deployment Techniques 51 Summary 53 FAQs 55 Chapter 2—Automating Windows 2000 Professional Installation 57 Introduction 58 Preparing for Setup 59 Inside WINNT32.EXE 59 Network Distribution Point 61 Distribution Point Directory Structure 61 Customizing Windows 2000 Professional Setup 63 Answer Files 63 Setup Manager 65 Further Customization with UDF 90 Preparing the Destination Computer 93 Looking Out for Incompatibilities 93 Please, Back Up Your Data 94 Do a Disk Checkup 95 Summary 95 FAQs 96 Chapter 3—Imaging Windows 2000 Professional 99 Introduction 100 Selecting an Imaging Tool 100 ix