Dell KACE™ K2000 Systems Deployment Appliance 3.7 Administrator Guide

149 Pages·2014·1.51 MB·English

by  Dell Inc.

Dell KACE™ K2000 Systems Deployment
Appliance 3.7
Administrator Guide
©2014DellInc.ALLRIGHTSRESERVED.
Thisguidecontainsproprietaryinformationprotectedbycopyright.Thesoftwaredescribedinthisguideisfurnishedundera
softwarelicenseornondisclosureagreement.Thissoftwaremaybeusedorcopiedonlyinaccordancewiththetermsofthe
applicableagreement.Nopartofthisguidemaybereproducedortransmittedinanyformorbyanymeans,electronicormechanical,
includingphotocopyingandrecordingforanypurposeotherthanthepurchaser'spersonalusewithoutthewrittenpermissionof
DellInc.
TheinformationinthisdocumentisprovidedinconnectionwithDellproducts.Nolicense,expressorimplied,byestoppelor
otherwise,toanyintellectualpropertyrightisgrantedbythisdocumentorinconnectionwiththesaleofDellproducts.EXCEPT
ASSETFORTHINTHETERMSANDCONDITIONSASSPECIFIEDINTHELICENSEAGREEMENTFORTHISPRODUCT,DELLASSUMESNO
LIABILITYWHATSOEVERANDDISCLAIMSANYEXPRESS,IMPLIEDORSTATUTORYWARRANTYRELATINGTOITSPRODUCTSINCLUDING,
BUTNOTLIMITEDTO,THEIMPLIEDWARRANTYOFMERCHANTABILITY,FITNESSFORAPARTICULARPURPOSE,ORNON-INFRINGEMENT.
INNOEVENTSHALLDELLBELIABLEFORANYDIRECT,INDIRECT,CONSEQUENTIAL,PUNITIVE,SPECIALORINCIDENTALDAMAGES
(INCLUDING,WITHOUTLIMITATION,DAMAGESFORLOSSOFPROFITS,BUSINESSINTERRUPTIONORLOSSOFINFORMATION)ARISING
OUTOFTHEUSEORINABILITYTOUSETHISDOCUMENT,EVENIFDELLHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES.
Dellmakesnorepresentationsorwarrantieswithrespecttotheaccuracyorcompletenessofthecontentsofthisdocumentand
reservestherighttomakechangestospecificationsandproductdescriptionsatanytimewithoutnotice.Delldoesnotmakeany
commitmenttoupdatetheinformationcontainedinthisdocument.
Ifyouhaveanyquestionsregardingyourpotentialuseofthismaterial,contact:
DellInc.
Attn:LEGALDept.
5PolarisWay
AlisoViejo,CA92656
Refertoourwebsite(www.software.dell.com)forregionalandinternationalofficeinformation.
Patents
ThisproductisprotectedbyU.S.PatentNumber#7,814,190;7,941,599;and8,140,748.Formoreinformation,goto
http://software.dell.com/legal/patents.aspx.
Trademarks
Dell,theDelllogo,KACE,Latitude,OptiPlex,PowerEdge,PowerVault,andPrecisionaretrademarksofDellInc.Adobe,Acrobat,
andReaderareregisteredtrademarksofAdobeSystemsIncorporatedintheUnitedStatesand/orothercountries.AMD-Visa
trademarkofAdvancedMicroDevices,Inc.ApacheisatrademarkofTheApacheSoftwareFoundation.Apple,iPad,iPhone,iPod
touch,Mac,Macintosh,MacOS,OSX,andSafariaretrademarksofAppleInc.,registeredintheU.S.andothercountries.App
StoreisaservicemarkofAppleInc.UbuntuisaregisteredtrademarkofCanonicalLtd.CiscoisaregisteredtrademarkofCisco
Systems,Inc.and/oritsaffiliatesintheUnitedStatesandcertainothercountries.FacebookisaregisteredtrademarkofFacebook
Inc.FreeBSDisaregisteredtrademarkofTheFreeBSDFoundation.Google,Android,Chrome,Chromebook,andGooglePlayare
trademarksofGoogleInc.Intel,vPro,andXeonaretrademarksofIntelCorporationintheU.S.and/orothercountries.IBMand
AIXareregisteredtrademarksofInternationalBusinessMachinesCorporation.LinuxisaregisteredtrademarkofLinusTorvalds
intheUnitedStates,othercountries,orboth.McAfeeandVirusScanareregisteredtrademarksofMcAfee,Inc.intheUnitedStates
andothercountries.LinkedInisregisteredtrademarkofLinkedInCorporation.LumensionisaregisteredtrademarkofLumension
Security,Inc.Microsoft,Access,ActiveX,ActiveDirectory,Excel,Hyper-V,InternetExplorer,VisualStudio,Windows,Windows
Server,andWindowsVistaareeitherregisteredtrademarksortrademarksofMicrosoftCorporationintheUnitedStatesand/or
othercountries.MozillaandFirefoxareregisteredtrademarksoftheMozillaFoundation.NETGEARisaregisteredtrademarkof
NETGEAR,Inc.and/oritssubsidiariesintheUnitedStatesand/orothercountries.NovellandSUSEareregisteredtrademarksand
SLESisatrademarkofNovell,Inc.intheUnitedStatesandothercountries.Oracle,Java,MySQL,andSolarisaretrademarksor
registeredtrademarksofOracleand/oritsaffiliates.CentOS,Fedora,RedHat,andRedHatEnterpriseLinuxareregistered
trademarksortrademarksofRedHat,Inc.intheU.S.andothercountries.DebianisaregisteredtrademarkofSoftwareinthe
PublicInterest,Inc.DameWareisaregisteredtrademarkofSolarWindsWorldwide,LLC.SymantecandGhostaretrademarksof
SymantecCorporationoritsaffiliatesintheU.S.andothercountries.TwitterisaregisteredtrademarkofTwitter,Inc.UNIXisa
registeredtrademarkofTheOpenGroupintheUnitedStatesandothercountries.VeriSignisaregisteredtrademarkofVeriSign,
Inc.anditssubsidiariesintheUnitedStatesandinforeigncountries.VMware,ESX,ESXi,Fusion,Player,vCenterConverter,
vCenterLabManager,vCloud,vSphere,andWorkstationareregisteredtrademarksortrademarksofVMware,Inc.intheUnited
Statesand/orotherjurisdictions.VNCisaregisteredtrademarkofRealVNCLtd.intheU.S.andinothercountries.Wi-Fiisa
registeredtrademarkofWirelessEthernetCompatibilityAlliance,Inc.WinZipisaregisteredtrademarkofCorelCorporationand/or
itssubsidiariesinCanada,theUnitedStatesand/orothercountries.Othertrademarksandtradenamesmaybeusedinthis
documenttorefertoeithertheentitiesclaimingthemarksandnamesortheirproducts.Delldisclaimsanyproprietaryinterest
inthemarksandnamesofothers.
Legend
CAUTION:ACAUTIONiconindicatespotentialdamagetohardwareorlossofdataifinstructionsarenotfollowed.
WARNING:AWARNINGiconindicatesapotentialforpropertydamage,personalinjury,ordeath.
IMPORTANT,NOTE,TIP,MOBILE,orVIDEO Aninformationiconindicatessupportinginformation.
Contents
About the K2000 Systems Deployment Appliance...................................9
Getting started..............................................................10
Tasks for getting started using the K2000 appliance..................................10
About the K2000 components...................................................11
Log in to the Administrator Console..............................................12
Configure the language settings.................................................13
Using the Dashboard.........................................................14
Customize the Dashboard......................................................14
Configuring the K2000........................................................15
Configure the initial network settings.............................................15
Modify the initial network settings...............................................17
Changing the default passwords.................................................17
Set the BootManagerpassword...............................................18
Change the Samba share password............................................18
Set the VNC® password.....................................................19
Configuring the appliance date and time settings....................................19
Configure the date and time.................................................19
Enabling link aggregation......................................................20
Create an aggregate link....................................................20
Configuring the data sharing preferences..........................................21
Share basic appliance data usage.............................................21
Share detailed usage data...................................................22
Linking Dell KACE appliances....................................................22
Enable appliance linking....................................................22
Add Names and Keys to appliances............................................23
Disable linked appliances...................................................23
Setting up user accounts and user authentication.................................25
Add or edit local administrator accounts..........................................25
Configure an LDAP server for user authentication...................................26
Test the LDAP server..........................................................28
Delete user accounts..........................................................28
Configuringsecuritysettings...................................................29
Enable SNMP monitoring.......................................................29
Enable SSL using an existing certificate...........................................29
Generate private key for new SSL certificate.......................................30
Disable SSL.................................................................31
Enable offboard access to database..............................................31
Enable SSH Root Login (KACE Support)............................................31
Preparing for deployment.....................................................33
Set up the deployment environment..............................................33
Enable the on-board DHCP server................................................34
Configure the offboard DHCP server..............................................34
Download and install the K2000 Media Manager.....................................35
DellKACEK2000SystemsDeploymentAppliance3.7
3
AdministratorGuide
Download and install Windows ADK...............................................35
Upload OS installation or source files.............................................36
View source media details......................................................37
Choosing the type of deployment................................................37
Supported images types.......................................................37
Managing device inventory....................................................39
Configure and run a network scan................................................40
Add network inventory to the appliance...........................................40
Scan active and non-active devices on the network..................................40
Add devices manually.........................................................41
Upload specific target device models.............................................41
Join devices to a domain.......................................................42
Issue a Wake-on-LAN request...................................................43
Deploy to devices in the K1000 inventory..........................................43
View device details from a network scan..........................................43
Apply a KUID to the K1000 Agent................................................44
Collect the computer name.....................................................45
Apply the computer name......................................................45
Delete devices from Device Inventory.............................................45
Delete devices from Network Inventory...........................................45
Unregister devices............................................................46
About the device action icons...................................................46
Run an action on devices.......................................................47
Access remote devices using a VNC session.........................................48
Using labels................................................................49
Create and apply labels........................................................49
Remove components from a label................................................50
Delete a label from the appliance................................................50
View the components assigned to a label..........................................50
Creating a Windows Boot Environment..........................................51
Create a Windows boot environment.............................................51
Create a boot environment from existing source media...............................52
Update drivers...............................................................53
Set new KBE as default........................................................53
Managing drivers............................................................54
Managing network drivers......................................................54
Download network and storage drivers.........................................55
Import driver packages.....................................................55
Display device compatibility.................................................56
View driver compatibility details.............................................56
Export drivers............................................................57
Re-cache drivers..........................................................57
Managing operating system drivers...............................................57
Enable Driver Feed for scripted installations....................................58
Enable Driver Feed for system images.........................................58
Disable Driver Feed........................................................58
DellKACEK2000SystemsDeploymentAppliance3.7
4
AdministratorGuide
Download operating system driver packages.....................................59
Add drivers to OS as a post-installation task.....................................59
Capturing images............................................................60
Preparing for capture.........................................................60
Capture system images........................................................61
Create a single partition.......................................................61
Format C drive as NTFS........................................................62
Capture UEFI images..........................................................62
Create a UEFI partition........................................................63
Apply a UEFI partition.........................................................63
Capture native WIM images.....................................................64
Edit a system image..........................................................64
Capturinguser states.........................................................66
Upload USMT software from the appliance.........................................66
Upload USMT software from Media Manager........................................67
Create USMT Scan Template....................................................67
Scanuserstates..............................................................68
Scan user states offline........................................................69
Deploy user states to target devices automatically..................................69
Deploy user states to target devices manually......................................70
Automating deployments.....................................................71
Create a boot action..........................................................71
Run deployment on next network boot............................................72
Modify a boot action .........................................................73
Set default boot action........................................................73
Schedule a deployment........................................................73
Delete a boot action..........................................................74
Create a multicast WIM image deployment.........................................74
Edit the default multicast settings...............................................75
View automated deployments in progress..........................................75
View completed automated deployments..........................................76
View tasks for deployments in progress...........................................76
View tasks for completed automated deployments...................................76
Edit failed tasks..............................................................76
View the automated deployment image details.....................................77
Creating a task sequence.....................................................78
Adding pre-installation tasks....................................................78
Add Application...........................................................78
Add BAT Script............................................................79
Add Windows Script........................................................80
Add Shell Script...........................................................80
Add DiskPart Script........................................................80
Common DiskPart command-line options.......................................81
Adding post-installation tasks...................................................82
Add Application...........................................................82
Add BAT Script............................................................82
DellKACEK2000SystemsDeploymentAppliance3.7
5
AdministratorGuide
Add Naming Rule..........................................................83
Add K1000 Agent Installer...................................................84
Add Custom HAL Replacement...............................................84
Add Windows Script........................................................85
Add Service Pack..........................................................85
Aboutuploadingfiles..........................................................86
About runtime environments....................................................86
Set task error handling option...................................................87
Assign tasks to system image deployment..........................................87
Assign tasks to scripted installationdeployment.....................................88
Performing manual deployments...............................................89
Install a boot environment to a USB device........................................89
Copy an image to a USB flash device..............................................90
Create a USB device driver directory.............................................90
Add drivers to USB images......................................................91
Download the boot environment as bootable ISO....................................91
Network boot a target device...................................................92
Deploy the image manually.....................................................92
View the manual deployments in progress.........................................93
View the completed manual deployments.........................................94
View the progress of manual deployment tasks.....................................94
View the manual deployment image details........................................94
View the tasks for completed manual deployments..................................94
Creating scripted installations.................................................96
Create a scripted installation...................................................96
Create an answer file.........................................................97
Registration Data settings......................................................98
Administrator Account settings..................................................98
General settings.............................................................99
Network settings.............................................................99
Windows Components setting..................................................100
Modify scripted installation configuration file......................................100
Install Vista MBR............................................................100
Install XP 2003 MBR..........................................................100
Imaging Mac devices........................................................102
Download the Media Manager for Mac OS X........................................103
Create a NetBoot environment image............................................103
Enable the NetBoot server.....................................................104
Customize the image before capture............................................104
Capture a Mac OS X image.....................................................105
Customize image before deployment............................................105
Create a single HFS plus partition...............................................105
Apply the Mac OS X ByHost preferences..........................................106
Collect the Mac OS X computer name............................................106
Apply the Mac OS X computer name.............................................106
Change the Mac OS X computer name............................................107
Join device to an Active Directory Domain........................................107
DellKACEK2000SystemsDeploymentAppliance3.7
6
AdministratorGuide
Perform a unicast Mac OS X image deployment.....................................107
Environment variables for any script.............................................108
Performing multicast Mac OS X image deployments.................................108
Download the Mac OS X Mavericks app...........................................108
Create a multicast DMG image deployment.......................................109
View the Mac OS X multicast deployment progress..................................110
View the Mac OS X multicast deployment log files..................................110
About the Remote Site Appliance..............................................111
Remote Site Appliance setup requirements........................................111
Download the Remote Site Appliance OVF........................................112
Install the RSA on a VMware Workstation.........................................113
Configure the RSA network settings.............................................113
Link the K2000 to an RSA......................................................114
Add and sync the RSA to the appliance...........................................114
Importing and exporting appliance components..................................116
Schedule the export of components.............................................116
Use Off-Board Package Transfer................................................117
Upload packages for import...................................................118
Import appliance components..................................................118
Package components to export.................................................119
Managing disk space........................................................120
Verify available disk space....................................................120
Delete images not associated with devices........................................120
Delete images associated with devices...........................................121
Delete unassigned scripted installations..........................................121
Delete unassigned boot environments............................................121
Delete source media.........................................................122
Delete unassigned pre-installation tasks..........................................122
Delete unassigned post-installation tasks.........................................122
Enabling offboard storage.....................................................123
Add a virtual disk for offboard storage...........................................123
Revert offboard data to onboard storage.........................................124
Configure an off-board storage device...........................................125
Troubleshooting appliance issues..............................................126
Test device connections on the network..........................................126
Enable a tether to Dell KACE Technical Support....................................126
Open a support ticket........................................................127
Troubleshooting the Boot Manager..............................................127
Test whether a target device can network boot.................................127
Change the Boot Manager interface..........................................128
Set the Boot Manager timeout...............................................128
Change the network delay time.............................................129
Recovering devices..........................................................129
Recover corrupted devices.................................................129
Downloading the K2000 logs files............................................129
Shutting down and rebooting the appliance.......................................132
DellKACEK2000SystemsDeploymentAppliance3.7
7
AdministratorGuide
Power off the appliance...................................................132
Reboot the appliance.....................................................132
Updating appliance software.................................................134
View the appliance version....................................................134
Check for and apply automatic updates..........................................134
Update the appliance manually.................................................135
Update the RSA OVF image automatically.........................................135
Update the RSA OVF image manually............................................136
About Dell................................................................137
Glossary..................................................................138
Index ....................................................................144
DellKACEK2000SystemsDeploymentAppliance3.7
8
AdministratorGuide
1
About the K2000 Systems
Deployment Appliance
TheDellKACE™K2000SystemsDeploymentApplianceprovidesanetwork-centricsolutionforcapturinganddeploying
images.TheK2000providesaseamlesscross-platformimagingsolutionfromasingleAdministratorConsoleenabling
youtoprovisionMicrosoft®Windows®andApple®Mac®platforms.Youcandeploytheconfigurationfiles,user
states,andapplicationsasanimagetoasingledeviceortomultipledevicessimultaneously.
TheK2000providesthetoolsnecessarytoautomatedeploymentsinbothhomogeneousandheterogeneoushardware
environments,andprovidesreliabilityoflarge-scaleimagedeploymentswithmulticastandtaskenginecapabilities.
Thebuilt-indriverfeedautomaticallydownloadsDelldrivermodels,andthePackageManagementfeatureenables
uploadingthird-partydriverpackages.YoucanalsointegratetheK2000withtheK1000SystemsManagement
AppliancetoimagetheK1000inventory.TheK2000isavailableasavirtualandphysicalappliance.
DellKACEK2000SystemsDeploymentAppliance3.7
9
AdministratorGuide
2
Getting started
Youcansetuptheappliancebyconnectingittoyournetworktoconfigurethenetworksettingsfromtheinitial
configurationconsole.Afteryouconnecttheappliancetoyournetwork,youcandownloadthetoolsrequiredto
buildabootenvironment,changethedefaultpasswords,adddrivers,andconfigureotherdeploymenttasks.
Topics:
• TasksforgettingstartedusingtheK2000applianceonpage10
• AbouttheK2000componentsonpage11
• LogintotheAdministratorConsoleonpage12
• Configurethelanguagesettingsonpage13
Tasks for getting started using the K2000 appliance
YoucaninstalltheK2000applianceandconfiguretheenvironmenttoprepareforoperatingsystemdeployments.
Table1.TasksforgettingstartedusingtheK2000appliance
Task Howto
InstallandsetuptheK2000appliance Connecttheappliancetoyournetworkusingamonitorand
keyboard,andconfigurethenetworksettings.
LogintotheAdministratorConsole OpenawebbrowserandentertheK2000applianceURL:
http://K2000_hostname.Thisenablesyoutoenterthe
licensekeyandregistertheappliance.
Secureyourpasswords Changethedefaultpasswords.Althoughnotarequiredtask,
DellKACErecommendschangingthedefaultpasswordsduring
theinitialappliancesetup.
Dedicateadeviceastheadministratordevice Ensurethatyouhaveadministratorrightsonthedevicewhere
theK2000isinstalled.
DownloadthetoolstheK2000requirestobuild DownloadtheMicrosoftWindowsADK,theK2000Media
aK2000BootEnvironment(KBE)orNetBoot Manager,andMicrosoft.NET4.
environment
CreateaK2000BootEnvironment UsetheMediaManagertocreatethebootenvironment.The
bootenvironmentprovidesthedriversandtoolstodeploythe
operatingsystem.
DellKACEK2000SystemsDeploymentAppliance3.7
10
AdministratorGuide