Creating Smart Enterprises: Leveraging Cloud, Big Data, Web, Social Media, Mobile and IoT Technologies

409 Pages·2018·4.35 MB·English

by  Vivek Kale

Creating Smart Enterprises
Leveraging Cloud, Big Data,
Web, Social Media, Mobile and
IoT Technologies

Creating Smart Enterprises
Leveraging Cloud, Big Data,
Web, Social Media, Mobile and
IoT Technologies
By
Vivek Kale
CRC Press
Taylor & Francis Group
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© 2018 Vivek Kale
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Library of Congress Cataloging-in-Publication Data
Names: Kale, Vivek, author.
Title: Creating smart enterprises : leveraging cloud, big data, web, social
media, mobile and IoT technologies / Vivek Kale.
Description: Boca Raton, FL : CRC Press, 2017.
Identifiers: LCCN 2017019839 | ISBN 9781498751285 (hb : alk. paper)
Subjects: LCSH: Technological innovations--Management. | Information
technology--Management.
Classification: LCC HD45 .K285 2017 | DDC 658.4/0630285--dc23
LC record available at https://lccn.loc.gov/2017019839
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To
My wife, Girija
who made me a better man,
And whose smile brings light into my days.
Your love and support encouraged
me to chase my dreams,
And any small success I have reached
is as much yours as it is mine.

Contents
List of Figures ....................................................................................................xv
List of Tables ...................................................................................................xvii
Preface ..............................................................................................................xix
Acknowledgments ..........................................................................................xxiii
Author ..............................................................................................................xxv
Other Books by Vivek Kale ..........................................................................xxvii
1 VUCA Ecosystem ...................................................................................1
1.1 VUCA Ecosystem .............................................................................1
1.2 Four Industrial Generations ..............................................................3
1.3 Trends ...............................................................................................4
1.3.1 Social Trends ........................................................................4
1.3.2 Organizational Trends ..........................................................5
1.3.3 Business Model Trends .........................................................7
1.3.4 Technology Trends ................................................................8
1.4 From Products to Services to Experiences ..........................................9
1.5 Technology Advancements ..............................................................10
1.6 Digital Economy .............................................................................14
1.7 Intelligent Analysis ..........................................................................17
1.7.1 Intelligence Maturity Model (IMM) ...................................19
1.7.1.1 Data .....................................................................20
1.7.1.2 Communication ...................................................20
1.7.1.3 Information ..........................................................20
1.7.1.4 Concept ...............................................................21
1.7.1.5 Knowledge ...........................................................21
1.7.1.6 Intelligence ...........................................................23
1.7.1.7 Wisdom ...............................................................24
1.8 SMACT Technologies .....................................................................24
1.9 Summary .........................................................................................26
2 Aligning Business and IT Strategy .......................................................27
2.1 Business Strategy .............................................................................28
2.1.1 Evolution of Strategy Management .....................................28
vii
viii ◾ Contents
2.1.2.3 Porter’s Framework of Generic Strategies ............34
2.1.2.4 Porter’s Value Chain .............................................36
2.2 Information Technology and Information Systems (IT/IS).............40
2.2.1 Evolution of IT ...................................................................41
2.2.2 Evolution of IS ....................................................................43
2.2.3 IS/IT Governance ..............................................................44
2.2.3.1 Alignment IT/IS with Business Strategy ..............45
2.2.3.2 Aligning Business Goals and IT Goals .................48
2.2.3.3 Aligning Business with IT/IS and Business
Value from IT ......................................................49
2.2.3.4 Governance Frameworks ......................................49
2.3 Summary .........................................................................................53
3 Enterprise Security ...............................................................................55
3.1 Concept of Security .........................................................................56
3.1.1 The Triad of Confidentiality, Integrity, and Availability ......56
3.1.1.1 Confidentiality .....................................................56
3.1.1.2 Integrity ...............................................................56
3.1.1.3 Availability ...........................................................57
3.1.2 Types of Attacks ..................................................................57
3.1.2.1 Interception ..........................................................57
3.1.2.2 Interruption .........................................................57
3.1.2.3 Modification ........................................................57
3.1.2.4 Fabrication ...........................................................58
3.1.3 Threats, Vulnerabilities, and Risk .......................................58
3.1.3.1 Threats .................................................................58
3.1.3.2 Vulnerabilities ......................................................58
3.1.3.3 Risk ......................................................................58
3.1.4 Controls ..............................................................................59
3.1.4.1 Physical ................................................................59
3.1.4.2 Logical .................................................................59
3.1.4.3 Administrative .....................................................59
3.1.5 Defense in Depth ................................................................60
3.2 Identification ...................................................................................60
3.2.1 Identity Verification ............................................................62
3.2.2 Identity Falsification ...........................................................63
3.3 Authentication .................................................................................63
3.3.1 Mutual Authentication ......................................................66
3.3.2 Multi-Factor Authentication ..............................................66
3.4 Authorization .................................................................................66
3.5 Access Control .................................................................................67
3.5.1 Access Control Models ........................................................70
3.6 Accountability .................................................................................72
Contents ◾ ix
3.6.1 Non-repudiation .................................................................73
3.6.2 Deterrence ..........................................................................73
3.6.3 Intrusion Detection and Prevention ....................................73
3.6.4 Admissibility of Records .....................................................74
3.7 Audit ...............................................................................................74
3.7.1 Logging ...............................................................................75
3.7.2 Monitoring .........................................................................76
3.7.3 Assessments .........................................................................76
3.8 Summary ........................................................................................77
4 Process-Driven Organization ...............................................................79
4.1 Process-Oriented Enterprise ............................................................80
4.1.1 Value-Add Driven Enterprise ..............................................81
4.2 Concept of Business Process Management (BPM) ...........................82
4.2.1 Business Process .................................................................84
4.3 Business Process Management (BPM) .............................................85
4.4 Enterprise BPM Methodology .........................................................87
4.4.1 Strategic Planning for Enterprise BPM ...............................89
4.4.1.1 Identifying the Business Processes in the
Company ............................................................90
4.4.2 Selecting Business Processes for BPM ................................90
4.4.3 Creating Process Maps ........................................................91
4.4.4 Analyzing Processes for Breakthrough Improvements .........92
4.4.5 Innovative Breakthrough Improvement in Processes ...........93
4.4.6 Implementing Designed Processes ......................................93
4.4.7 Measuring the Performance of Designed Processes .............94
4.5 Business Process Reengineering (BPR) ............................................94
4.6 Management by Collaboration (MBC) ............................................98
4.7 Collaboration Technologies ...........................................................100
4.7.1 Synchronous Communication Tools .................................103
4.7.2 Asynchronous Communication Tools ...............................104
4.8 Collaborative Systems and Tools....................................................105
4.8.1 Skype ................................................................................105
4.8.2 Dropbox ............................................................................105
4.8.3 Google Drive and Google Docs ........................................105
4.8.4 Microsoft SkyDrive ...........................................................106
4.8.5 Microsoft OneNote ...........................................................106
4.9 Summary .......................................................................................107
5 Analytics .............................................................................................109
5.1 Decisions .......................................................................................110
5.1.1 Types of Decisions ............................................................110
5.1.2 Scope of Decisions ............................................................111
5.2 Decision-Making Process ..............................................................112