Cooperative Systems Design: Scenario-Based Design of Collaborative Systems PDF
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COOPERATIVE SYSTEMS DESIGN Frontiers in Artificial Intelligence and Applications Series Editors: J. Breuker, R. Lopez de Mdntams, M. Mohammadian, S. Ohsuga and W. Swartout Volume 107 Recently published in this series Vol. 106. D. Bourcier (Ed.), Legal Knowledge and Information Systems - JURIX 2003: The Sixteenth Annual Conference Vol. 105. Y. Kiyoki et al. (Eds.), Information Modelling and Knowledge Bases XV Vol. 104. A. Abraham et al. (Eds.), Design and Application of Hybrid Intelligent Systems Vol. 103. B. Tessem et al. (Eds.), Eighth Scandinavian Conference on Artificial Intelligence - SCAF03 Vol. 102. C. Turchetti, Stochastic Models of Neural Networks Vol. 101. G.L. Torres et al. (Eds.), Advances in Intelligent Systems and Robotics - LAPTEC'03 Vol. 100. I. Aguilo et al. (Eds.), Artificial Intelligence Research and Development Vol. 99. D. Sue, Machine Reconstruction of Human Control Strategies Vol. 98. H. Fujita and P. 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Liberatore (Eds.), STAIRS 2002 - STarting Artificial Intelligence Researchers Symposium ISSN 0922-6389 Cooperative Systems Design Scenario-Based Design of Collaborative Systems Edited by Fran^oise Darses CNAM, Paris, France Rose Dieng INRIA, Sophia Antipolis, France Carla Simone Universita' di Milano Bicocca, Milano, Italy and Manuel Zacklad Universite de Technologie de Troyes, Troyes, France /OS P r e s s Amsterdam • Berlin • Oxford • Tokyo • Washington, DC © 2004, The authors mentioned in the table of contents All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without prior written permission from the publisher. ISBN 1 58603 422 7 Library of Congress Control Number: 2004104422 Publisher IOS Press Nieuwe Hemweg 6B 1013 BG Amsterdam The Netherlands fax:+3120 620 3419 e-mail: Preface COOP'04 is the 6th International Conference on the Design of Cooperative Systems. The conference aims at bringing together researchers who contribute to the design of cooperative systems and their integration into organizational settings. The challenge of the conference is to advance: • Understanding and modelling of collaborative work situations which are mediated by technical artefacts, either computational or not; • Developing appropriate design methodologies for cooperative work analysis and cooperative systems design; • Developing new technologies supporting cooperation; • Evaluating and measuring the performance of cooperative systems. The COOP conferences are predicated on the conviction that cooperative systems design requires a deep understanding of the cooperative work of groups and organizations, involving both artefacts and social practices. This is the reason why contributions from all disciplines contributing to or related to the field of cooperative systems design are considered as relevant, including computer and information sciences (computer-supported cooperative work (CSCW), group decision support systems, knowledge engineering, human-computer interaction, distributed artificial intelligence and multi-agent systems, etc.) and social sciences (organizational and management sciences, sociology, psychology, ergonomics, linguistics, etc.). Various approaches and methodologies are considered, theoretical contributions as well as empirical studies reports or software development experiences on topics such as: • Analysis of collaborative work situations • Conceptual frameworks for understanding cooperative work • Guidelines for designing cooperative systems • Cooperation and emerging technologies • Cooperation and new forms of organization • Innovative technological solutions • Innovative user interfaces. In 2004, COOP has put a special emphasis on the area of Scenario-Based Design of Collaborative Systems, which includes the following issues (not exclusively): • Scenarios as a means of understanding how computer systems might enhance cooperation • Scenarios as a common language between users, developers and management • Which scenarios for which collaborative systems? • What is the role of a scenario-based approach in the life-cycle of cooperative systems: analysis, design, implementation, user training, evaluation • Limits and benefits of scenario-based design for cooperative systems. Besides papers dealing with these topics, other papers tackle different aspects of CSCW. They present new ideas in the field of awareness, models based on language acts analysis, collaborative design, ubiquity, or identify emerging trends such as the use of ontologies to make coordination and sharing of resources easier. The Editors Acknowledgements Many persons and institutions have made the publication of this volume possible. We would like to thank them for their valuable effort. First we thank the members of the conference committee for their collaboration and the members of the program committee for helping the authors in improving the quality of the papers. We thank Miss Nadia Gauducheau, Post-Doc in psychology in the Tech-CICO laboratory, UTT, for her participation in the layout of the proceedings. We thank Mrs Patricia Maleyran (Acacia, INRIA), Mrs Lucie Georgeon, (Laboratory of Ergonomics, CNAM), Mrs Brigitte Fra^ois (Tech-CICO, UTT) for their technical assistance, the internship students of the Tech-CICO laboratory for the design of the Web Site and the sponsors of the COOP'2004 conference for their financial support (CSTB, Conseil Regional PACA). Last but not least we thank Mr Alain Giboin and Mrs Monique Simonetti for their unfailing support to the COOP conferences. Troyes, 26 February 2004 The Editors Francoise Darses, Rose Dieng, Carla Simone, Manuel Zacklad Conference Committee Conference Chair Rose Dieng-Kuntz INRIA, Sophia Antipolis, France Programme Committee Co-chairs Franfoise Darses CNAM, Paris, France Carla Simone University of Milan, Italy Local Organization Chair Monique Simonetti INRIA, Sophia Antipolis, France Proceedings Chair Manuel Zacklad Universite de Technologic de Troyes, France Workshops Chair Alain Giboin INRIA, Sophia Antipolis, France Poster Chair Marcello Sarini University of Milan, Italy Doctoral Colloquium Chair Kjeld Schmidt IT University, Denmark Program Committee Programme Committee Co-Chairs Fran9oise Darses CNAM, Paris, France Carla Simone University of Milan, Italy Scientific Committee Alexandra Agostini, Italy Gloria Mark, USA Liam Bannon, Ireland Keiichi Nakata, Japan Susan Bodker, Denmark Wolfgang Prinz, Germany Jean-Francois Boujut, France Dave Randall, UK Beatrice Cahour, France Yvonne Rogers, USA Monica Divitini, Norway Pascal Salembier, France Gerhard Fischer, USA Kjeld Schmidt, Denmark Geraldine Fitzpatrick, UK Jean-Luc Soubie, France Christine Halverson, USA Yngve Sunblad, Sweden Laurent Karsenty, France Regine Teulier, France Michael Koch, Germany Bill Turner, France Kaari Kutti, Finland Ina Wagner, Austria Myriam Lewkowicz, France Volker Wulf, Germany Jacques Longchamp, France Pascale Zarate, France Paul Luff, UK Sponsors CSTB, Conseil Regional PACA
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