Communication and Skills Development

319 Pages·2006·2.02 MB·English

Manual 2
Communication and Skills Development
About SEAL
About SEAL

Southeast Asian Initiative to Social Responsibility

SEAL is a Southeast Asian initiative to promote social responsibility. It facilitates capability
building through training and mentoring activities that target small and medium enterprises
(SMEs) and trainers in the industry, leading to the institutionalization of the initiation,
development, implementation and maintenance of a Social Management System.

Formally launched in 2003, SEAL, now on its second phase of implementation, is a three-year
program of Germany’s InWEnt gGmbH (Capacity Building International, Germany) and financed
by the German Federal Ministry of Economic Cooperation and Development. Focusing on
advancing SMS, the project activities include revision of workbooks to incorporate the lessons
learned from previous activities and new best practices and development in SMS, capability
building of partner institutions, and provision of technical assistance for SMS alignment and
general awareness. These continuing interventions are geared to reach out to more SMEs all
over Asia, thus increasing the project impact.

New SEAL Instruments

SMEs in Indonesia, Philippines, and Vietnam will be selected for SMS general awareness and
alignment. The following improved, updated and compressed workbooks will be the primary
instruments to facilitate SMS learning.

Workbook 1 – Background on Social Management System
(1) Introduction to Social Standards
(2) Social Management System (SMS) Requirements
(3) SMS Legal Requirements
(4) Documenting an SMS
(5) Implementing an SMS
(6) SMS Internal Audit / Social Performance Review

Workbook 2 – Communication and Skills Development
(1) Effective Communication
(2) Supervisory Skills Development
(3) Negotiation
(4) Conflict Management
(5) Stress Management, and

Workbook 3 – Training and Consulting Techniques
(1) Consulting for a Social Management System.
(2) Training the Trainer: How to Promote an SMS in an Organization

Other SEAL instruments also include:

(cid:131) Brochures and marketing collaterals:
(cid:190) 4-page brochure on SEAL and 4-page SMS business case for companies
(cid:190) Quick reference cards
(cid:190) SEAL promotional poster for generating awareness and SEAL comprehensive
poster for SME participants

(cid:131) E-Learning tools
(cid:190) Web-based Training
Expected Results

The target groups are companies that are engaged in international business or companies
interested in preparing themselves to internationalize business operations focusing particularly to
new demands for business partnerships in Europe, North America and the Asian region.

SMS alignment, or the establishment of a certifiable social management system, will create the
following impacts:

(cid:131) Qualification of companies for a Social Management System certification (or an
alignment to SMS);

(cid:131) Improvement in the quality of the products and services delivered by the companies;
improvements in overall operational efficiency; higher productivity; and improved
global competitiveness; and.

(cid:131) Creation of a pool of Indonesian, Philippine, and Vietnamese firms ready for business
cooperation with similarly SMS certified potential international partners.

The training and mentoring programs are aimed at upgrading the managerial and technical
efficiency of the managers, technical staff, and other relevant employees of target companies. In
this manner, the quality levels of the overall social performance of the companies are raised to
international standards certifiable under a Social Management System.
Acknowledgments

ECC International wishes to acknowledge the following for their assistance and support in the
completion of this project:

(cid:131) InWEnt gGmbH (Capacity Building International, Germany), Regional Office, Philippines,

(cid:131) TUV Rheinland, Vietnam,

(cid:131) Philippine Trade Training Center, Department of Trade and Industry, Philippines,

(cid:131) Philippine Exporters Confederation, Inc.,

(cid:131) Indonesian Export Training Center,

(cid:131) Vietnamese Chamber of Commerce and Industries,

(cid:131) Employers Confederation of the Philippines,

(cid:131) European Chamber of Commerce of the Philippines,

(cid:131) International Programme on the Elimination of Child Labor, ILO Philippines,

(cid:131) Occupational Safety and Health Desk, Department of Labor and Employment,
Philippines,

(cid:131) Mind Tap Studios, and

(cid:131) Individuals and organizations who will remain nameless but whose tireless and untainted
advocacy to improve labor conditions of the world provides for endless inspiration, which
will carve an eternal memory in the hearts of the generations to come.

Workbook created by ECC International
Makati, Philippines
About this Workbook

This Workbook supplements the progressive, modular training programs of the Social Standards
Exchange of Experience in Southeast Asia and Practical Learning (SEAL) Program.

It is uniquely designed so that the participant, during the training on BACKGROUND ON SOCIAL
MANAGEMENT SYSTEMS is provided with:

(cid:190) Details on BACKGROUND ON SOCIAL MANAGEMENT SYSTEMS and
supplementary learning aid during the training program;

(cid:190) Discussion/s to facilitate transfer of experience and informal social dialogue,
benchmark and identification of best practices, where applicable;

(cid:190) Workshop/s and/or Interactive Activity/s that are simple, effective, and instructional,
as well as, “ice breaker” activities;

(cid:190) Notes Section in every page for easy notations by the participant;

(cid:190) References and Suggested Additional Readings to supplement COMMUNICATION
AND SKILLS DEVELOPMENT that may be of specific interest to the trainee
especially in reference to specific country of origin, business sector, organizational
set-up, among others;

(cid:190) A detachable Evaluation Form for the trainee to give their comments, suggestions
and other remarks pertaining to the training on COMMUNICATION AND SKILLS
DEVELOPMENT.

(cid:131) This Workbook on COMMUNICATION AND SKILLS DEVELOPMENT may also be used
for reference purposes.

(cid:131) This Workbook supports a one-day session on COMMUNICATION AND SKILLS

DEVELOPMENT.
About this Workbook

Workbook Outline

1. Effective Communication

2. Supervisory Skills Development

3. Negotiation

4. Conflict Management

5. Stress Management
Introduction to Social Standards
About SEAL

About SEA L

1
About SEAL

Southeast Asian Initiative to Social Responsibility

SEAL is a Southeast Asian initiative to promote social responsibility. It facilitates capability
building through training and mentoring activities that target small and medium enterprises
(SMEs) and trainers in the industry, leading to the institutionalization of the initiation,
development, implementation and maintenance of a Social Management System.

Formally launched in 2003, SEAL, now on its second phase of implementation, is a three-year
programme of Germany’s InWEnt gGmbh (Capacity Building International, Germany) and
financed by the German Federal Ministry of Economic Cooperation and Development. Focusing
on advancing SMS, the project activities include revision of workbooks to incorporate the lessons
learned from previous activities and new best practices and development in SMS, capability
building of partner institutions, and provision of technical assistance for SMS alignment and
general awareness. These continuing interventions are geared to reach out to more SMEs all
over Asia, thus increasing the project impact.

New SEAL Instruments

SMEs in Indonesia, Philippines and Vietnam will be selected for SMS general awareness and
alignment. The following improved, updated and compressed workbooks will be the primary
instruments to facilitate SMS learning.

Workbook 1 – Background on Social Management System
(1) Introduction to Social Standards
(2) Social Management System (SMS) Requirements
(3) SMS Legal Requirements
(4) Documenting an SMS
(5) Implementing an SMS
(6) SMS Internal Audit / Social Performance Review

Workbook 2 – Communication and Skills Development
(1) Effective Communication
(2) Supervisory Skills Development
(3) Negotiation
(4) Conflict Management
(5) Stress Management, and

Workbook 3 – Training and Consulting Techniques
(1) Consulting for a Social Management System.
(2) Training the Trainer: How to Promote an SMS in an Organization

Other SEAL instruments also include:

(cid:131) Brochures and marketing collaterals:
o 4-page brochure on SEAL and 4-page SMS business case for companies
o Quick reference cards
o SEAL promotional poster for generating awareness and SEAL comprehensive
poster for SME participants
(cid:131) E-Learning tools
(cid:131) Web-based Training

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