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Communication and Skills Development PDF

319 Pages·2006·2.02 MB·English
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Manual 2 Communication and Skills Development About SEAL About SEAL Southeast Asian Initiative to Social Responsibility SEAL is a Southeast Asian initiative to promote social responsibility. It facilitates capability building through training and mentoring activities that target small and medium enterprises (SMEs) and trainers in the industry, leading to the institutionalization of the initiation, development, implementation and maintenance of a Social Management System. Formally launched in 2003, SEAL, now on its second phase of implementation, is a three-year program of Germany’s InWEnt gGmbH (Capacity Building International, Germany) and financed by the German Federal Ministry of Economic Cooperation and Development. Focusing on advancing SMS, the project activities include revision of workbooks to incorporate the lessons learned from previous activities and new best practices and development in SMS, capability building of partner institutions, and provision of technical assistance for SMS alignment and general awareness. These continuing interventions are geared to reach out to more SMEs all over Asia, thus increasing the project impact. New SEAL Instruments SMEs in Indonesia, Philippines, and Vietnam will be selected for SMS general awareness and alignment. The following improved, updated and compressed workbooks will be the primary instruments to facilitate SMS learning. Workbook 1 – Background on Social Management System (1) Introduction to Social Standards (2) Social Management System (SMS) Requirements (3) SMS Legal Requirements (4) Documenting an SMS (5) Implementing an SMS (6) SMS Internal Audit / Social Performance Review Workbook 2 – Communication and Skills Development (1) Effective Communication (2) Supervisory Skills Development (3) Negotiation (4) Conflict Management (5) Stress Management, and Workbook 3 – Training and Consulting Techniques (1) Consulting for a Social Management System. (2) Training the Trainer: How to Promote an SMS in an Organization Other SEAL instruments also include: (cid:131) Brochures and marketing collaterals: (cid:190) 4-page brochure on SEAL and 4-page SMS business case for companies (cid:190) Quick reference cards (cid:190) SEAL promotional poster for generating awareness and SEAL comprehensive poster for SME participants (cid:131) E-Learning tools (cid:190) Web-based Training Expected Results The target groups are companies that are engaged in international business or companies interested in preparing themselves to internationalize business operations focusing particularly to new demands for business partnerships in Europe, North America and the Asian region. SMS alignment, or the establishment of a certifiable social management system, will create the following impacts: (cid:131) Qualification of companies for a Social Management System certification (or an alignment to SMS); (cid:131) Improvement in the quality of the products and services delivered by the companies; improvements in overall operational efficiency; higher productivity; and improved global competitiveness; and. (cid:131) Creation of a pool of Indonesian, Philippine, and Vietnamese firms ready for business cooperation with similarly SMS certified potential international partners. The training and mentoring programs are aimed at upgrading the managerial and technical efficiency of the managers, technical staff, and other relevant employees of target companies. In this manner, the quality levels of the overall social performance of the companies are raised to international standards certifiable under a Social Management System. Acknowledgments ECC International wishes to acknowledge the following for their assistance and support in the completion of this project: (cid:131) InWEnt gGmbH (Capacity Building International, Germany), Regional Office, Philippines, (cid:131) TUV Rheinland, Vietnam, (cid:131) Philippine Trade Training Center, Department of Trade and Industry, Philippines, (cid:131) Philippine Exporters Confederation, Inc., (cid:131) Indonesian Export Training Center, (cid:131) Vietnamese Chamber of Commerce and Industries, (cid:131) Employers Confederation of the Philippines, (cid:131) European Chamber of Commerce of the Philippines, (cid:131) International Programme on the Elimination of Child Labor, ILO Philippines, (cid:131) Occupational Safety and Health Desk, Department of Labor and Employment, Philippines, (cid:131) Mind Tap Studios, and (cid:131) Individuals and organizations who will remain nameless but whose tireless and untainted advocacy to improve labor conditions of the world provides for endless inspiration, which will carve an eternal memory in the hearts of the generations to come. Workbook created by ECC International Makati, Philippines About this Workbook This Workbook supplements the progressive, modular training programs of the Social Standards Exchange of Experience in Southeast Asia and Practical Learning (SEAL) Program. It is uniquely designed so that the participant, during the training on BACKGROUND ON SOCIAL MANAGEMENT SYSTEMS is provided with: (cid:190) Details on BACKGROUND ON SOCIAL MANAGEMENT SYSTEMS and supplementary learning aid during the training program; (cid:190) Discussion/s to facilitate transfer of experience and informal social dialogue, benchmark and identification of best practices, where applicable; (cid:190) Workshop/s and/or Interactive Activity/s that are simple, effective, and instructional, as well as, “ice breaker” activities; (cid:190) Notes Section in every page for easy notations by the participant; (cid:190) References and Suggested Additional Readings to supplement COMMUNICATION AND SKILLS DEVELOPMENT that may be of specific interest to the trainee especially in reference to specific country of origin, business sector, organizational set-up, among others; (cid:190) A detachable Evaluation Form for the trainee to give their comments, suggestions and other remarks pertaining to the training on COMMUNICATION AND SKILLS DEVELOPMENT. (cid:131) This Workbook on COMMUNICATION AND SKILLS DEVELOPMENT may also be used for reference purposes. (cid:131) This Workbook supports a one-day session on COMMUNICATION AND SKILLS DEVELOPMENT. About this Workbook Workbook Outline 1. Effective Communication 2. Supervisory Skills Development 3. Negotiation 4. Conflict Management 5. Stress Management Introduction to Social Standards About SEAL About SEA L 1 About SEAL Southeast Asian Initiative to Social Responsibility SEAL is a Southeast Asian initiative to promote social responsibility. It facilitates capability building through training and mentoring activities that target small and medium enterprises (SMEs) and trainers in the industry, leading to the institutionalization of the initiation, development, implementation and maintenance of a Social Management System. Formally launched in 2003, SEAL, now on its second phase of implementation, is a three-year programme of Germany’s InWEnt gGmbh (Capacity Building International, Germany) and financed by the German Federal Ministry of Economic Cooperation and Development. Focusing on advancing SMS, the project activities include revision of workbooks to incorporate the lessons learned from previous activities and new best practices and development in SMS, capability building of partner institutions, and provision of technical assistance for SMS alignment and general awareness. These continuing interventions are geared to reach out to more SMEs all over Asia, thus increasing the project impact. New SEAL Instruments SMEs in Indonesia, Philippines and Vietnam will be selected for SMS general awareness and alignment. The following improved, updated and compressed workbooks will be the primary instruments to facilitate SMS learning. Workbook 1 – Background on Social Management System (1) Introduction to Social Standards (2) Social Management System (SMS) Requirements (3) SMS Legal Requirements (4) Documenting an SMS (5) Implementing an SMS (6) SMS Internal Audit / Social Performance Review Workbook 2 – Communication and Skills Development (1) Effective Communication (2) Supervisory Skills Development (3) Negotiation (4) Conflict Management (5) Stress Management, and Workbook 3 – Training and Consulting Techniques (1) Consulting for a Social Management System. (2) Training the Trainer: How to Promote an SMS in an Organization Other SEAL instruments also include: (cid:131) Brochures and marketing collaterals: o 4-page brochure on SEAL and 4-page SMS business case for companies o Quick reference cards o SEAL promotional poster for generating awareness and SEAL comprehensive poster for SME participants (cid:131) E-Learning tools (cid:131) Web-based Training 2

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learned from previous activities and new best practices and development in SMS, capability building of partner (6) SMS Internal Audit / Social Performance Review. Workbook 2 – Communication and Skills Development .. must both be able to concentrate on the messages being sent to each other.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.