Coaching for Commitment: Achieveing Superior Performance from Individuals and Teams , Third Edition

274 Pages·2007·1.11 MB·English

by  Cindy Coe

Coaching for
Commitment
A C H I E V I N G S U P E R I O R
P E R F O R M A N C E F R O M
I N D I V I D U A L S A N D T E A M S
THIRD EDITION
Cindy Coe
Amy Zehnder
Dennis Kinlaw
John Wiley & Sons, Inc.
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About This Book
Why is this topic important?
The return on investment for coaching is multiple times the initial investment,
and the payoffs are tangible: sustained superior performance and commitment to
self, organizations, and goals. The more coaching happens, the more high per-
forming individuals and teams become. Coaching is an investment in people that
leads to bottom-line results!
What can you achieve with this book?
Coaching for Commitment has something to offer to everyone. The manager who
is looking to foster independence and innovation, the executive who wants to
hone strategic and interpersonal skills, the HR professional who wants to effec-
tively develop talent, the teacher who is trying to communicate differently with
students and team members, the employee who is stuck in a rut and is looking for
growth and opportunity, the parent who is looking for a new and creative way to
interact with the kids, or the coaching professional who is looking for a new way
of re-energizing his or her coaching. This book is for the new and the novice
coach, as well as for the seasoned and savvy.
How is this book organized?
This book contains nine chapters and fi ve appendices. From commitment to
coaching and back to commitment, it is loaded with tools, examples, and sample
coaching conversations that illuminate the use of the coaching process, model,
and skills.
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About Pfeiffer
Pfeiffer serves the professional development and hands-on resource needs of
training and human resource practitioners and gives them products to do their
jobs better. We deliver proven ideas and solutions from experts in HR develop-
ment and HR management, and we offer effective and customizable tools to im-
prove workplace performance. From novice to seasoned professional, Pfeiffer is
the source you can trust to make yourself and your organization more
successful.
Essential Knowledge Pfeiffer produces insightful, practical, and
comprehensive materials on topics that matter the most to training and
HR professionals. Our Essential Knowledge resources translate the expertise of
seasoned professionals into practical, how-to guidance on critical workplace
issues and problems. These resources are supported by case studies, worksheets,
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Essential Tools Pfeiffer’s Essential Tools resources save time and
expense by offering proven, ready-to-use materials—including exercises,
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Essential resources for training and HR professionals
www.pfeiffer.com
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This book is dedicated to Tammy Zehnder,
our special angel, whose celestial presence
continues to make it possible for us
to fi nish projects like these,
while still fi nding time to dance in the rain,
play in the snow, and celebrate that life is good!
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Coaching for
Commitment
A C H I E V I N G S U P E R I O R
P E R F O R M A N C E F R O M
I N D I V I D U A L S A N D T E A M S
THIRD EDITION
Cindy Coe
Amy Zehnder
Dennis Kinlaw
John Wiley & Sons, Inc.
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Copyright © 2008 by John Wiley & Sons, Inc. All Rights Reserved.
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Library of Congress Cataloging-in-Publication Data
Coe, Cindy.
Coaching for commitment : achieving superior performance from individuals and
teams / Cindy Coe, Amy Zehnder, and Dennis Kinlaw.— 3rd ed.
p. cm.
Rev. ed. of: Coaching for commitment / Dennis Kinlaw. 2nd ed. c1999.
Includes bibliographical references and index.
ISBN-13: 978-0-7879-8249-2 (cloth)
1. Personnel management. 2. Employees—Coaching of. 3. Employees—Training of.
4. Employee motivation. I. Zehnder, Amy, 1966- II. Kinlaw, Dennis C. III. Kinlaw,
Dennis C. Coaching for commitment. IV. Title.
HF5549.K498 2008
658.3’124—dc22
2007033231
Acquiring Editor: Martin Delahoussaye
Director of Development: Kathleen Dolan Davies
Developmental Editor: Susan Rachmeler
Production Editor: Dawn Kilgore
Editor: Rebecca Taff
Editorial Assistant: Julie Rodriquez
Manufacturing Supervisor: Becky Morgan
Printed in the United States of America
Printing 10 9 8 7 6 5 4 3 2 1
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C O N T E N T S
ACKNOWLEDGMENTS xi
PREFACE xv
INTRODUCTION 1
1. COACHING FOR COMMITMENT 7
Successful Coaching: A Working Defi nition 7
Coaching Works 9
The Meaning of Commitment 10
Building Commitment Through Coaching 13
Coaching for Commitment 21
Coaching Moment 21
Chapter Summary 22
2. THE COACH ROLE 23
Role Distinctions—What and How 24
Shift Happens! 27
Coach Role 37
Coaching Moment 52
Chapter Summary 53
vii
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