Change Ahead: Working in a Post 9 11 World PDF
Preview Change Ahead: Working in a Post 9 11 World
CHANGE AHEAD W o h i n a Post 911 1W orld Copyrrght O 2005 Pat Gill Webbet All rights reserved. ISBN: 1-4196-1388-X To order additional copies, please contact us. BookSurgc, LLC . www.beoksurgc.com 1-866-308-6235 [email protected] Change Ahead Working In A Post 9/11 World Dr. Pat Gill Webber Change Ahead TABLE OF CONTENTS Ways to Read this Book Forward Narrative Objective xix Part I: The Big Picture Synopsis and Implications Chapter I - Background Chapter 2 - The Economic, Political, and Cultural Context - . Chapter 3 The Nature of the Organization Chapter 4 - Conclusion Part 11: Phase I Research: The Myth of Change Resistance Synopsis and Implications 33 Chapter 5 - More Pro-Change than We Knew 35 Chapter 6 - 9/11 and Other Change Levers 51 Chapter 7 - Conclusion 69 Part 111: Phase I1 of Research: A Closer Look at Attitudes and Behaviors Related to Change at Work Synopsis and Implications 73 - Chapter 8 A New Group of Participants 77 Chapter 9 - S~tetsh at Shlned 95 - Chapter I0 Our "Mixed Bag" Sites Chapter 11 - Conclusion Part IV: Recommendations for Action Synopsis and Implications Chapter 12 - Making Meaning from Research Post Script Biographical Summary Part V: Resources Synopsis Statistics Appendix Reference Bibliography Resource Bibliography Organizational Change and Transformation Personal Change and Transformation Post 9/11 Starting Over Index SPECIAL RECOGNITION This book would never have happened without two very special people. Although dozens of colleagues and friends helped make the book happen, two were there throughout and deserve special thanks and recognition. Simply put, they made the book possible and they made the book what it is. They are both in a sense my coauthors in this endeavor. The first is Dr. Thanos Patelis. Thanos is a brilliant statistician, a wonder- ful thinker and educator whose work at the College Board and at many universi- ties is respected and admired. His clear mind, and his ability to synthesize and organize cannot bc overestimated. His help in shaping the ideas of the book, and most importantly his help in discovering the best ways to find the data we were looking for, made this book possible. Dr. Thanos Patelis was my SLIpport, colleague, and partner in this endeavor. Without his hard work, advice, support, and strength this book would never have seen the light of day. Thank you Thanos. The second person whose work made this book possible is Noel Appel. Noel is a woman of many talents-a writer, editor, and executive in development in her own right. No:] has been a help, support, and g~~idinliggh t from the earli- est days when I was starting to think about the book, pull together resources, and think through what I wanted to write about. Noel did many things in this book-she edited, worked to develop bibliographies, and oversaw and organized the whole writing process. Noel Appel was my coach, colleague, and supreme helper In lnak~ngth ts book posstble. T h ~tss also your book Noel. Thank you. WAYS TO READ THIS BOOK Many people love to read research. More do not. Much of this book is a review of research we conducted and an analysis of what that research means. If you are a person in Human Resources management, a leader interested in the details of how one or another site or group responded to questions, a researcher or professor who wants to know the details-read the book cover to cover-you will love the detail, the graphs, and all the weight of research behind our elid of book recomn~endations.Y ou might also add your own thinking to our research findings and come up with some new and different ideas of how to use the re- search data for your own needs. We welcome and encourage such interaction with our work. . If you are a "bottotn line" sort of person-a leader looking for an idea of what in the world your colleagites and staff are thinking, an answer to the ques- tion of whether or not people are change adverse, an individual wondering what others are thinking at work and if you are alone, or an organizational change leader looking for some clear and straight forward strategy advice that is based on reality and facts rather than just someone's opinions, you might want to look at specific portions of this book and get the key points we learned from our re- search initiative and consider our specific strategies based on the research results. Here is how to do that. Read the Forward to know who Pat Gill Webber is. I wrote the vast major- ity of the book and am the key author. This tells you where I am "coming from" so you can understand my biases while reading the book. Read the Narrative Objective to understand what the research and the hook was designed to do. Then read the synopsis and implications for Parts I, 11,and 111 of the book which cover all the research we did to understand the world'at the current time, what people are thinking about change, and how people are handling change at work. At that point poceed directly to Part IV to read the synopsis, the implications, and the whole chapter for specific recommendations based on our months and years of research and hundreds of hours of thinking. Finally, look at the synopsis of Part V which tells you about the references and resources available here. This recommended set of material is less than 60 pages. I€ you have the time or inter- est, you can go back into the first three parts to read the details of both phases of our research and our overview of the "Big Picture" as we call it, the details of the organizations we worked with in depth and the analysis of the FopuIations we worked with-over 300 people in phase one and over 600 people in phase two. We hope this helps you navigate the book and gain from it what you need and want. We hope as well that if you have any unanswered questions or want to share your thoughts or thinking on some aspect of the book, yo11 will contact me at [email protected] Pat Gill Webber Sumlner 2005 For Derlnis We love you and miss you. Your suppon earb 011 meant the world to me arzd still does. And) For BilL For all we have shared,for all we are, atid all we will be) tharik you.
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