CCNA Voice Lab Manual

362 Pages·2013·45.032 MB·English

by  Brent Sieling

CCNA Voice Lab Manual
Brent Sieling
Cisco Press
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Indianapolis, Indiana 46240 USA
CCNA Voice Lab Manual
Brent Sieling
Copyright© 2013 Cisco Systems, Inc.
Published by:
Cisco Press
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Indianapolis, IN 46240 USA
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Printed in the United States of America
First Printing January 2013
Library of Congress Cataloging-in-Publication Data is on file.
ISBN-13: 978-1-58713-299-5
ISBN-10: 1-58713-299-0
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About the Author
Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He
has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead
contact for the Academy Support Center and Instructor Training Center at Madison College’s Cisco Networking Academy, providing
support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at
the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified
Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer
(CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor
Trainer. Brent has been a regular presenter at the Cisco Academy conferences.
About the Contributing Authors
David Bateman is a Certified Cisco Systems instructor with more than 20 years of internetworking experience. David has always
enjoyed sharing his knowledge and has been a Cisco instructor for Skyline-ATS since 2000. In addition to teaching he is involved in
authoring courses and books including Configuring Cisco Communication Manager & Unity Connection released by Cisco Press.
David is currently the director of Educational Services for Skyline-ATS. His years of real-world technical and business knowledge
allow him to bring a unique perspective to the classroom, where he not only delivers critical technical knowledge but can also explain
how technologies can be used to address various business needs.
Brian Morgan, CCIE No. 4865, is a Collaboration Architect with Cisco specializing in Unified Communications and Collaboration
technologies. With over 20 years in the networking industry, he has performed in a number of roles, including network consultant,
Certified Cisco Systems Instructor, and engineering director for a telecommunications company. When he’s not spending time with
his family, Brian enjoys working with local high school and college students enrolled in local Cisco Network Academy programs in
North Texas.
About the Technical Reviewers
Michael Valentine has more than 15 years of experience in the IT field, specializing in Cisco networking and VoIP technologies. He
is a freelance Cisco Certified Systems Instructor, currently associated with Skyline Advanced Technology Services. His accessible,
humorous and effective teaching style has demystified Cisco for hundreds of students since he began teaching in 2002. He has
developed courseware and lab guides both for Cisco Systems and third-party clients.
Mike received his Bachelor of Arts from the University of British Columbia and currently holds CCNA, CCNA Voice, CCDA, CCNP,
CCVP, and CCSI certifications, among others.
Mike has authored, co-authored, and technically reviewed several Cisco Press titles.
Brion Washington has been working with Cisco VOIP since the 4.x release. His expertise is in Cisco Unified Communications
Manager (CUCM) and Voice Gateways. He has authored the CCVP GWGK Quick Reference (978-1-58714-355-7), CCNP Voice
TVoice 642-427 Quick Reference (978-1-58714-365-6), and CCNP Voice CAPPS 642-467 Quick Reference (978-1-58714-361-
8), and served as a technical editor for multiple others. He currently works as a Senior Network Engineer based on the East coast.
Acknowledgments
I have many people to thank for helping put this book together. Thankfully for me, this is not the Academy Awards, where the orchestra
can cut me off if I go on too long.
First is Mary Beth Ray of Cisco Press. I owe her thanks for her willingness to work with a first-time author to produce a lab book for the
CCNA Voice certification. I owe her even more thanks for not sending the Cisco Press Ninja Assassins after me when I was late on
my deadlines, even though I completely deserved it.
To Ellie Bru, Mandie Frank, and John Edwards of Cisco Press. Ellie and Mandie had the unfortunate task of working with a first-time
author, trying to get me to complete everything (and in a readable format). John not only had to correct my writing, but also to translate
it into proper English.
To David Bateman and Brian Morgan. Despite my years of experience with Cisco’s router-based voice solution, there are parts of the
voice world, such as Cisco Unified Presence Server, that I had not dabbled in. Their writing both helped to make this book more
complete and kept the deadlines from slipping any further.
To Brion Washington and Michael Valentine. As technical reviewers, they both made sure that I was as accurate as possible in
explanations, and more than once caught areas where I made mistakes.
To David Shonkwiler and Ken McCullough. As my dean and department head, respectively, they have made it possible to teach in
one of the finest two-year schools in the state of Wisconsin, if not the nation. They have made sure that my students have access to the
equipment and resources in the classroom to succeed in their future jobs.
To Cheryl Halle and Curt Chambers. As any instructor will tell you, his or her success is in large part due to the people who provide
help, and Cheryl and Curt are the best at running our labs. The labs are so well run that the Cisco Academy has held instructor training
qualifications here twice in the past year, and the Academy told us it could not have had an easier time.
There are many students who were guinea pigs for my labs over the past year and worked on my beta versions (and many alpha
versions). They had to put up with my hands waving in the air as I explained how cool this stuff was, even the QoS portion. I was able to
sneak their names into Appendix B, “IP Addressing and Phone Extensions for Cisco Unified Communications Manager Labs
(Chapters 8–14 and 16–17),” along with many of my students who achieved their CCNA certification while at Madison College.
However, there are two students who went above and beyond and deserve special recognition: Krzysztof Petrynko and John Endries.
They both put in numerous hours checking my labs and giving me valuable feedback.
In addition to dedicating the book to my wife Megan, I also have to thank her for not only keeping things running at home (I promise to
start cooking dinner more often now that this is done!), but also for doing the initial proofread of all my writing. (She was the one to
point out that I needed to hyphenate ever-patient in the dedication.)
Finally, I have to thank Cisco itself and, by extension, the Cisco Networking Academy. There are few companies in the world that
would spend millions of dollars to develop and maintain excellent curriculums and then give it to schools at no cost. My former students
would not have their great jobs without the fantastic CCNA Exploration curriculum that the Academy offers. I have found great success
in teaching the Academy curriculum and learned many new things along the way.
Dedication
This book is dedicated to my ever-patient wife Megan Schliesman and my wonderful daughter Lily (who will be mortified that I
mentioned her name).
Contents at a Glance
Introduction
Hardware Section
Part I: Voice Concepts
Chapter 1 Traditional and Unified Voice
Chapter 2 Understanding Cisco Unified Communications Solutions
Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration
Part II: Cisco Unified Communications Manager Express (CUCME)
Chapter 4 Introduction to CUCME Administration
Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME)
Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS
Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features
Part III: Cisco Unified Communications Manager (CUCM)
Chapter 8 Administrative Interfaces
Chapter 9 Managing Services, Phones, and Users
Chapter 10 CUCM Dial Plan
Chapter 11 CUCM Telephony Features
Chapter 12 CUCM Mobility Features
Part IV: Voicemail and Presence Solutions
Chapter 13 Cisco Unity Connection
Chapter 14 Cisco Unified Presence
Part V: Management and Troubleshooting
Chapter 15 Troubleshooting Cisco Unified Communications Manager Express (CUCME)
Chapter 16 Troubleshooting CUCM
Chapter 17 Monitoring Cisco Unity Connection
Part VI: Appendixes
Appendix A IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express
(CUCME) Labs
Appendix B IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs
(Chapters 8–14 and 16–17)
Appendix C Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and
Cisco Unified Presence (CUPS) Servers in VMware Workstation
Appendix D Configuring the Cisco Unified Communications Manager Express Router
Appendix E PSTN Simulator
Contents
Introduction
Hardware Section
Part I: Voice Concepts
Chapter 1 Traditional and Unified Voice
Lab 1-1: Telephony Terminology
Task 1: Matching Items
Chapter 2 Understanding Cisco Unified Communications Solutions
Lab 2-1: Key Features of Cisco Unified Communications Solutions
Task 1: Questions
Chapter 3 Establishing Network Connectivity and Understanding IP Phone Registration
Lab 3-1: Network Connectivity
Task 1: Clear and Cable Devices
Step 1-1: Clear Prior Configurations
Step 1-2: Cable Router and Switch
Task 2: Configure Basic Setup
Step 2-1: Configure Basic Setup on the Router
Step 2-2: Configure Basic Setup on the Switch
Task 3: Configure the Switch
Step 3-1: Create the VLANs
Step 3-2: Configure the Trunk Port
Step 3-3: Configure the Access Ports
Step 3-4: Configure the Switch Management Interface
Task 4: Configure the Router Subinterfaces
Step 4-1: Configure the Data VLAN Subinterface
Step 4-2: Configure the Management VLAN Subinterface
Step 4-3: Configure the Voice VLAN Subinterface
Step 4-4: Activate the Router Interface
Task 5: Verification
Step 5-1: Verify Switch VLAN Configuration
Step 5-2: Verify Switch Port Assignment
Step 5-3: Verify Router Subinterface IP Assignment
Task 6: DHCP Services
Step 6-1: Configure DHCP Pools on the Router
Task 7: Test and Cleanup
Step 7-1: Test Connectivity
Step 7-2: Save the Configurations
Step 7-3: (Optional) Explore Power Over Ethernet on the Switch
Lab 3-2: Network Time Protocol
Task 1: NTP Services
Step 1-1: Load Prior Configurations
Step 1-2: (Optional) Configure Local Time Zone
Step 1-3: Manually Set the Clock
Step 1-4 (Option A): Contact an NTP Server on the Internet
Step 1-4 (Option B): Configure Another Cisco Router to Act as an NTP Server
Step 1-5: Verify That the Time Is Synchronized
Step 1-6: (Optional) Configure the Switch to Get NTP from the Router
Step 1-7: Save the Configurations
Lab 3-3: Phone Boot/Registration Process
Task 1: Questions
Part II: Cisco Unified Communications Manager Express (CUCME)
Chapter 4 Introduction to CUCME Administration
Lab 4-1: Exploring the Command-Line Interface and Cisco Configuration Professional
Task 1: Load Prior Configurations
Task 2: Explore Telephony Services
Step 2-1: Determine CUCME Version
Task 3: Exploring CUCME Using CCP
Step 3-1: Test Connectivity Between PC and Router
Step 3-2: Configure the Router for CCP Access
Step 3-3: Open the CCP Application
Step 3-4: Create a Community in CCP
Step 3-5: Working with a Community in CCP
Step 3-6: Viewing Device Configuration Options in CCP
Step 3-7: Establish Unified Communication Functionality in CCP
Step 3-8: Deliver Configuration from CCP to the Router
Step 3-9: Review Unified Communications Features Summary
Step 3-10: Save the Startup Configuration in CCP
Step 3-11: Save the Running Configuration to the PC Using CCP
Step 3-12: Explore Other Parts of CCP
Lab 4-2: Integrated HTML GUI
Task 1: Load Prior Configurations
Task 2: Configure the Router for Web Access
Step 2-1: Enable HTTP Service on the Router
Step 2-2: Create a CUCME Web Administrator Account
Step 2-3: Use a Web Browser to Connect to the GUI
Chapter 5 Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME)
Lab 5-1: Basic Manual Phone Configuration Using the CLI
Task 1: Load Prior Configurations
Task 2: Configure Telephony-Service
Step 2-1: Disable Auto Phone Registration
Step 2-2: Establish the Maximum Number of Phones Allowed to Register
Step 2-3: Establish the Maximum Number of Directory Numbers (Phone Numbers)
Step 2-4: Set the IP Address Used by CUCME
Step 2-5: Create the Default Template Files
Step 2-6: Inspect the IP Phone Generic Config File
Task 3: Configuring Directory Numbers
Step 3-1: Create a Dual-Line Ephone-dn
Step 3-2: Repeat to Create the Next Three Phone Numbers
Task 4: Manually Configure an Ephone and Associate the First Directory Number
Step 4-1: Get the MAC Address of the First Phone
Step 4-2: Create an Ephone and Assign the MAC Address
Step 4-3: Assign the First Directory Number to the First Button on the Phone
Step 4-4: Connect the First Phone to the Switch
Task 5: Manually Configure a Second Phone
Step 5-1: Connect the Second Phone to the Switch
Step 5-2: Assign the Second and First Directory Numbers to the Second Phone
Step 5-3: Make a Call
Step 5-4: Assign Other Extensions to the First Phone
Step 5-5: Clear Configuration for the Next Lab
Lab 5-2: Advanced Manual Phone Configuration Using the CLI
Task 1: Load Prior Configurations
Task 2: Configure Telephony-Service
Step 2-1: Configure Required Telephony-Service Settings
Step 2-2: Configure System Time in Telephony-Service
Step 2-3: Configure a Banner Message for Phones with a Display
Task 3: Configure Ephone-dns
Step 3-1: Add the name Option to an Ephone-dn
Step 3-2: Change the Phone Display Header Bar
Step 3-3: Change the Text for Each Line Button
Step 3-4: Create the Other Ephone-dns
Task 4: Configure Ephones
Step 4-1: Create an Ephone, and Assign the MAC Address and a Directory Number
Step 4-2: Assign the Ephone Model Type
Step 4-3: Assign Users to the Phones
Step 4-4: Create the Other Ephones
Task 5: Test and Save Configuration
Step 5-1: Make Calls
Step 5-2: Save the Configuration
Lab 5-3: Adding Directory Numbers, Phones, and Users with Cisco Configuration Professional (CCP)
Task 1: Load Prior Configurations
Task 2: Configure Telephony Settings
Step 2-1: View Telephony Settings
Step 2-2: Edit General Telephony Settings
Step 2-3: Edit System Config Telephony Settings
Task 3: Configure Extensions
Step 3-1: View Extension Settings
Step 3-2: Create an Extension
Step 3-3: Create More Extensions
Task 4: Configure Phones and Users
Step 4-1: View Phone/User Settings
Step 4-2: Create a Phone
Step 4-3: Create a User
Step 4-4: Create Another Phone/User
Task 5: Test and Save Configuration
Step 5-1: Make Calls
Step 5-2: Examine the Router Configuration
Step 5-3: Save the Configuration
Lab 5-4: Examine VoIP Protocols
Task 1: Load Prior Configurations
Task 2: Establish Packet Capture
Step 2-1: Configure the Switch for Packet Capture
Task 3: Start Wireshark Capture
Step 3-1: Examine Phone Boot in Wireshark
Step 3-2: Examine a Phone Call in Wireshark
Task 4: Play Captured Audio
Task 5: Clean Up
Chapter 6 Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS
Lab 6-1: (Optional) Configuring Analog Interfaces
Task 1: Load Prior Configurations
Task 2: Examine the Interfaces in the Router
Task 3: Configuring FXS Ports
Step 3-1: Call Signaling Selection
Step 3-2: Connect an Analog Phone and Make a Call
Step 3-3: Call Progress Tones
Step 3-4: Description Information
Step 3-5: Caller ID Information
Step 3-6: Examine Interface Status
Step 3-7: Automatically Dialing Phones
Task 4: Configuring FXO Ports
Step 4-1: Configure Dial Type
Step 4-2: Configure Ring Number
Step 4-3: Description Information
Step 4-4: Connect the FXO Port (Optional)
Step 4-5: Redirect Incoming Calls (Optional)
Lab 6-2: (Optional) Configuring Digital Interfaces
Task 1: Load Prior Configurations
Task 2: Examine Resources in the Router
Step 2-1: Examine Hardware
Step 2-2: Examine Controller Interface
Step 2-3: Examine DSP Resources
Task 3: Configure CCS (PRI) Settings
Step 3-1: Configure ISDN Switch Type
Step 3-2: Configure Clock Participation
Step 3-3: Configure Controller T1 Settings
Step 3-4: Configure PRI Timeslots
Step 3-5: Examine the Interfaces
Task 4: Configure ISDN Network End
Lab 6-3: Call Legs, Dial Peers, and Wildcards
Task 1: Call Legs
Step 1-1: Understanding Call Legs
Task 2: Introduction to Dial Peers
Step 2-1: Call Flow with a Single-Router Dial Peer Exercise
Step 2-2: Create POTS Dial Peers
Step 2-3: Call Flow for Dual-Router Dial Peers Without Wildcards Exercise
Task 3: Introduction to Wildcards in Cisco Unified Communications Manager Express (CUCME)
Step 3-1: Call Flow for Dual-Router Dial Peers with Wildcards Exercise
Step 3-2: Create Destination Patterns Using Wildcards
Task 4: Create POTS and VoIP Dial Peers
Lab 6-4: Call Processing, Dial Plans, and Digit Manipulation
Task 1: Outbound Call Processing
Step 1-1: Examining Dial-Peer Selection
Step 1-2: Understanding Dial-Peer Selection
Step 1-3: Troubleshooting Dial-Peer Selection with the show dial-peer voice summary Command
Step 1-4: Troubleshooting Dial-Peer Selection with Debug
Task 2: POTS Dial-Peer Behavior and Digit Manipulation
Step 2-1: Examining POTS Dial-Peer Digit Stripping
Task 3: Inbound Dial-Peer Selection
Step 3-1: Examine Digit Matching for Inbound Calls
Task 4: Dial Plans for the PSTN
Step 4-1: Understanding Dial Plans
Step 4-2: Creating a PSTN Dial Plan for the NANP
Lab 6-5: Dial-Peer Configuration Using the CLI
Task 1: Load Prior Configurations
Task 2: Configure Hardware Used by the Dial Peers
Task 3: Configure Secondary Dial Tone
Task 4: Configure the PSTN Dial Peers
Step 4-1: Configure Emergency Services Calls
Step 4-2: Configure Service Code Calls
Step 4-3: Configure Local Calls
Step 4-4: Configure Long-Distance (Toll) Calls
Step 4-5: Configure Toll-Free Calls
Step 4-6: Configure Premium-Rate Calls
Step 4-7: Configure International Calls
Step 4-8: Make Test Calls to the PSTN Simulator
Task 5: Inbound Calls
Step 5-1: Configure for Inbound Calls
Step 5-2: Test Inbound Calls
Task 6: Calls over the WAN
Step 6-1: Configure a WAN Connection
Step 6-2: Configure a Routing Protocol (Optional)
Step 6-3: Configure Four-Digit VoIP Dial Peers to Other Pods Using the WAN
Step 6-4: Create VoIP Dial Peer for Any Other Pods
Step 6-5: Verify Calls to Other Pods Using the WAN
Task 7: PSTN Failover
Step 7-1: Configure a PSTN Failover
Step 7-2: Configure a PSTN Failover
Step 7-3: Configure Remaining PSTN Failover Dial Peers
Step 7-4: Test PSTN Failover
Step 7-5: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up
Lab 6-6: Dial-Peer Configuration Using CCP
Task 1: Load Prior Configurations
Task 2A: Configure Digital T1/E1/PRI Interface
Step 2A-1: Digital Trunks
Step 2A-2: T1/E1 Interface
Step 2A-3: Deliver Configuration from CCP to the Router
Step 2A-4: Deliver Configuration from CCP to the Router
Task 2B: Configure Analog FXO/FXS Interfaces
Step 2B-1: Analog Trunks
Task 3: Configure Secondary Dial Tone
Task 4: Create Outgoing Dial Plan
Step 4-1: POTS Dial Plans
Step 4-2: Import Outgoing Template
Step 4-3: Outgoing Dial Plan Summary
Step 4-4: Selecting Destination Trunk
Step 4-5: Apply Configuration
Task 5: Create Outbound POTS Dial Peers
Step 5-1: View POTS Dial Peers
Step 5-2: Create POTS Dial Peer
Step 5-3: Digit Manipulation
Step 5-4: Dial Peers Challenge
Step 5-5: Make Test Calls to the PSTN Simulator
Task 6: Create Incoming Dial Plan
Step 6-1: Create Dial Plans Wizard Selection
Step 6-2: Incoming Dial Plan Summary
Step 6-3: Create Incoming Dial Plan
Step 6-4: Test Incoming Dial Plan
Task 7: Create VoIP Dial Peers
Step 7-1: Configure a WAN Connection
Step 7-2: Configure a Routing Protocol (Optional)
Step 7-3: View VoIP Dial Peers
Step 7-4: Create VoIP Dial Peer
Step 7-5: Create VoIP Dial Peer for Any Other Pods
Step 7-6: Verify Calls to Other Pods Using the WAN
Task 8: PSTN Failover
Step 8-1: Configure a POTS Dial Peer for Failover
Step 8-2: Configure a POTS Dial Peer for Failover
Step 8-3: Digit Manipulation
Step 8-4: Configure Remaining PSTN Failover Dial Peers
Step 8-5: Test PSTN Failover
Step 8-6: Verify That VoIP Dial Peers Resume Calls When the WAN Is Back Up
Lab 6-7: Quality of Service (QoS)
Task 1: Questions
Task 2: AutoQoS on a Switch (Optional)
Step 2-1: Configure a Port for a Cisco Phone
Step 2-2: Configure a Port for PC with Cisco IP Communicator
Step 2-3: Configure the Uplink to the Router
Step 2-4: Examine the Changes to the Switch Config
Step 2-5: Verify the QoS Operation
Task 3: AutoQoS on a Router (Optional)
Step 3-1: Configure the Port Connected to the Switch
Step 3-2: Verify the QoS Configuration
Chapter 7 Cisco Unified Communications Manager Express (CUCME) Productivity Features
Lab 7-1: Configuring the Phone Directory
Task 1: Load Prior Configurations
Task 2: Populate the Directory
Step 2-1: Manually Adding Directory Entries Using the CLI
Step 2-2: Manually Adding Directory Entries Using CCP
Step 2-3: Enabling the Local Directory on the Phone Display
Lab 7-2: Configuring Call Forwarding
Task 1: Load Prior Configurations
Task 2: Configure Call Forwarding on the Phone
Task 3: Configure Call Forwarding on the Router
Step 3-1: Configuring Call Forwarding Using the CLI
Step 3-2: Configuring Call Forwarding Using the CCP
Step 3-3: Infinite Loop Solved
Lab 7-3: Configuring Call Detail Records and Accounting
Task 1: Load Prior Configurations
Task 2: Establish Logging Locally on the Router
Task 3: Establish Logging and CDRs to a Syslog Server
Part III: Cisco Unified Communications Manager (CUCM)
Chapter 8 Administrative Interfaces
Lab 8-1: Exploring the CUCM GUI
Task 1: CUCM Administrative Interfaces
Task 2: The CCMAdmin Page
Chapter 9 Managing Services, Phones, and Users
Lab 9-1: Phone Boot Process
Lab 9-2: CUCM Services
Task 1: Remove DNS Dependencies
Step 1-1: Change Server Host Name to IP Address
Step 1-2: Change Phone References to IP Address
Task 2: Examine Network and Feature Services
Step 2-1: Examine Network Services
Step 2-2: Examine Feature Services
Task 3: Activating Feature Services and Using Help
Step 3-1: Service Activation Page
Step 3-2: Using the Help Menu
Step 3-3: Activate Cisco CallManager and Cisco TFTP Services
Task 4: Examine CUCM Licenses
Step 4-1: View License Unit Report
Lab 9-3: Autoregistration for Phones
Task 1: Verify That Required Services Are Ready
Task 2: Enable Autoregistration
Step 2-1: Verify Enterprise Settings for Autoregistration
Step 2-2: Enable Autoregistration
Task 3: Testing with Phones
Step 3-1: Connect Two Phones
Step 3-2: Examine the Registered Phones
Task 4: Cleanup
Step 4-1: Disable Autoregistration
Step 4-2: Remove Registered Phones
Lab 9-4: Preparing for Phone Registration
Task 1: Examine the Default Device Pool
Task 2: Communications Manager Groups
Example of a Cluster with Three Servers
Task 3: Date/Time Groups
Step 3-1: Create Central Time Zone Group