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Business Intelligence Applied Business Intelligence Applied Implementing an Effective Information and Communications Technology Infrastructure Michael S. Gendron John Wiley & Sons, Inc. CoverImages:Yellowbackgroundimage:©DuncanWalker/iStockphoto; Stockdataimage:©ArtiomMuhaciov/iStockphoto;Monitorsimage:©Danil Melekhin/iStockphoto CoverDesign:AndrewLiefer Copyright©2013byJohnWiley&Sons,Inc.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. SomeillustrationsareadaptedwithpermissionofPearsonEducation,from MichaelGendron,BusinessDrivenDataCommunications,1sted.,UpperSaddleRiver, NJ:PearsonEducation,publishingasPrenticeHall,2012. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,or transmittedinanyformorbyanymeans,electronic,mechanical,photocopying, recording,scanning,orotherwise,exceptaspermittedunderSection107or108of the1976UnitedStatesCopyrightAct,withouteitherthepriorwrittenpermission ofthePublisher,orauthorizationthroughpaymentoftheappropriateper-copy feetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA 01923,(978)750-8400,fax(978)646-8600,orontheWebatwww.copyright .com.RequeststothePublisherforpermissionshouldbeaddressedtothe PermissionsDepartment,JohnWiley&Sons,Inc.,111RiverStreet,Hoboken, NJ07030,(201)748-6011,fax(201)748-6008,oronlineathttp://www.wiley .com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhave usedtheirbesteffortsinpreparingthisbook,theymakenorepresentationsor warrantieswithrespecttotheaccuracyorcompletenessofthecontentsofthis bookandspecificallydisclaimanyimpliedwarrantiesofmerchantabilityorfitness foraparticularpurpose.Nowarrantymaybecreatedorextendedbysales representativesorwrittensalesmaterials.Theadviceandstrategiescontained hereinmaynotbesuitableforyoursituation.Youshouldconsultwitha professionalwhereappropriate.Neitherthepublishernorauthorshallbeliablefor anylossofprofitoranyothercommercialdamages,includingbutnotlimitedto special,incidental,consequential,orotherdamages. Forgeneralinformationonourotherproductsandservicesorfortechnical support,pleasecontactourCustomerCareDepartmentwithintheUnitedStates at(800)762-2974,outsidetheUnitedStatesat(317)572-3993or fax(317)572-4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on- demand.Somematerialincludedwithstandardprintversionsofthisbookmay notbeincludedine-booksorinprint-on-demand.Ifthisbookreferstomedia suchasaCDorDVDthatisnotincludedintheversionyoupurchased,youmay downloadthismaterialathttp://booksupport.wiley.com.Formoreinformation aboutWileyproducts,visitwww.wiley.com. LibraryofCongressCataloging-in-PublicationData: Gendron,MichaelS.,1957– BusinessIntelligenceApplied:ImplementinganEffectiveInformationand CommunicationsTechnologyInfrastructure/MichaelS.Gendron. pagescm Includesbibliographicalreferencesandindex. ISBN978-1-118-42308-0(cloth)—ISBN978-1-118-47834-9(ePDF)(print)— ISBN978-1-118-47833-2(Mobi)(print)—ISBN978-1-118-47831-8(ePub) (print)1.Businessintelligence.I.Title. HD38.7.G462013 658.4’72—dc23 2012026664 PrintedintheUnitedStatesofAmerica 10 9 8 7 6 5 4 3 2 1 Dedicatedto businessanalysts,engineers,andmanagers whoareattempting togainbusinessvaluefrominformation andcommunicationtechnologyandtodocumentthatvalueso allstakeholderscanunderstandit. Contents Foreword xi Preface xv Acknowledgments xvii PartOne IntroducingICTStrategy Chapter1 DefiningInformationandCommunication TechnologyInfrastructure 3 ICTandBusinessIntelligence 4 ICTValueManagement 5 Business-DrivenInfrastructureDesign 18 ICTInfrastructureDefined 20 Conclusion 23 Notes 24 Chapter2 IntroductoryBusinessandTechnology StrategyConcepts 27 IntroductiontoBusinessandTechnologyStrategy 28 BudgetingTechnologyExpenditures 47 Conclusion 49 Notes 50 Chapter3 WhyBuildanICTInfrastructuretoSupport BusinessProcesses? 51 ReasonstoBuildanICTInfrastructure 52 BusinessProcessesinanOrganizationalContext 59 Organizations,SupplyChains,ValueChains,andProcesses 67 ASummary:WhatIsaProcess? 73 Conclusion 74 Notes 75 vii viii (cid:2)CONTENTS PartTwo UnderstandingHowICTProducesValue Chapter4 UnderstandingYourOrganizationandIts CompetitiveEnvironment 79 OrganizationalValuePropositions 80 ValueSearchModels:InternalandExternalAnalysis 81 ValueModels:EnvironmentalScanning 97 Conclusion 106 Notes 106 Chapter5 ProcessImprovementorInnovation? 107 ImprovementversusInnovation 107 DeterminingaStartingPoint 110 OrganizationalEnablers 112 ICTasanEnabler 116 ICTConstraints 121 SummaryofEnablersofProcessChange 122 Conclusion 123 Notes 123 Chapter6 MeasuringtheBusinessValueofICT 125 IntroductoryTheories 125 TechnologyJustificationModels 127 BalancedScorecard 143 Conclusion 150 Notes 150 PartThree BestPractices Chapter7 BestPracticesforDocumentingProcess Change 155 DesignDocuments 155 ProcessDesignDiagramSet 156 BusinessProcessModeling 156 UsingTSItoIntroduceBPM 173 Conclusion 185 Notes 186 Chapter8 BestPracticesforDocumentingTechnology Recommendations 187 ICTDesignDocuments 188 ICTInfrastructureDiagramSet 189 ICTInfrastructureModeling 189

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Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Business intell
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274 Pages·2012·4.15 MB·English
by  Michael S. Gendron
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Business Intelligence Applied Business Intelligence Applied Implementing an Effective Information and Communications Technology Infrastructure Michael S. Gendron John Wiley & Sons, Inc. CoverImages:Yellowbackgroundimage:©DuncanWalker/iStockphoto; Stockdataimage:©ArtiomMuhaciov/iStockphoto;Monitorsimage:©Danil Melekhin/iStockphoto CoverDesign:AndrewLiefer Copyright©2013byJohnWiley&Sons,Inc.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. SomeillustrationsareadaptedwithpermissionofPearsonEducation,from MichaelGendron,BusinessDrivenDataCommunications,1sted.,UpperSaddleRiver, NJ:PearsonEducation,publishingasPrenticeHall,2012. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,or transmittedinanyformorbyanymeans,electronic,mechanical,photocopying, recording,scanning,orotherwise,exceptaspermittedunderSection107or108of the1976UnitedStatesCopyrightAct,withouteitherthepriorwrittenpermission ofthePublisher,orauthorizationthroughpaymentoftheappropriateper-copy feetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA 01923,(978)750-8400,fax(978)646-8600,orontheWebatwww.copyright .com.RequeststothePublisherforpermissionshouldbeaddressedtothe PermissionsDepartment,JohnWiley&Sons,Inc.,111RiverStreet,Hoboken, NJ07030,(201)748-6011,fax(201)748-6008,oronlineathttp://www.wiley .com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhave usedtheirbesteffortsinpreparingthisbook,theymakenorepresentationsor warrantieswithrespecttotheaccuracyorcompletenessofthecontentsofthis bookandspecificallydisclaimanyimpliedwarrantiesofmerchantabilityorfitness foraparticularpurpose.Nowarrantymaybecreatedorextendedbysales representativesorwrittensalesmaterials.Theadviceandstrategiescontained hereinmaynotbesuitableforyoursituation.Youshouldconsultwitha professionalwhereappropriate.Neitherthepublishernorauthorshallbeliablefor anylossofprofitoranyothercommercialdamages,includingbutnotlimitedto special,incidental,consequential,orotherdamages. Forgeneralinformationonourotherproductsandservicesorfortechnical support,pleasecontactourCustomerCareDepartmentwithintheUnitedStates at(800)762-2974,outsidetheUnitedStatesat(317)572-3993or fax(317)572-4002. Wileypublishesinavarietyofprintandelectronicformatsandbyprint-on- demand.Somematerialincludedwithstandardprintversionsofthisbookmay notbeincludedine-booksorinprint-on-demand.Ifthisbookreferstomedia suchasaCDorDVDthatisnotincludedintheversionyoupurchased,youmay downloadthismaterialathttp://booksupport.wiley.com.Formoreinformation aboutWileyproducts,visitwww.wiley.com. LibraryofCongressCataloging-in-PublicationData: Gendron,MichaelS.,1957– BusinessIntelligenceApplied:ImplementinganEffectiveInformationand CommunicationsTechnologyInfrastructure/MichaelS.Gendron. pagescm Includesbibliographicalreferencesandindex. ISBN978-1-118-42308-0(cloth)—ISBN978-1-118-47834-9(ePDF)(print)— ISBN978-1-118-47833-2(Mobi)(print)—ISBN978-1-118-47831-8(ePub) (print)1.Businessintelligence.I.Title. HD38.7.G462013 658.4’72—dc23 2012026664 PrintedintheUnitedStatesofAmerica 10 9 8 7 6 5 4 3 2 1 Dedicatedto businessanalysts,engineers,andmanagers whoareattempting togainbusinessvaluefrominformation andcommunicationtechnologyandtodocumentthatvalueso allstakeholderscanunderstandit. Contents Foreword xi Preface xv Acknowledgments xvii PartOne IntroducingICTStrategy Chapter1 DefiningInformationandCommunication TechnologyInfrastructure 3 ICTandBusinessIntelligence 4 ICTValueManagement 5 Business-DrivenInfrastructureDesign 18 ICTInfrastructureDefined 20 Conclusion 23 Notes 24 Chapter2 IntroductoryBusinessandTechnology StrategyConcepts 27 IntroductiontoBusinessandTechnologyStrategy 28 BudgetingTechnologyExpenditures 47 Conclusion 49 Notes 50 Chapter3 WhyBuildanICTInfrastructuretoSupport BusinessProcesses? 51 ReasonstoBuildanICTInfrastructure 52 BusinessProcessesinanOrganizationalContext 59 Organizations,SupplyChains,ValueChains,andProcesses 67 ASummary:WhatIsaProcess? 73 Conclusion 74 Notes 75 vii viii (cid:2)CONTENTS PartTwo UnderstandingHowICTProducesValue Chapter4 UnderstandingYourOrganizationandIts CompetitiveEnvironment 79 OrganizationalValuePropositions 80 ValueSearchModels:InternalandExternalAnalysis 81 ValueModels:EnvironmentalScanning 97 Conclusion 106 Notes 106 Chapter5 ProcessImprovementorInnovation? 107 ImprovementversusInnovation 107 DeterminingaStartingPoint 110 OrganizationalEnablers 112 ICTasanEnabler 116 ICTConstraints 121 SummaryofEnablersofProcessChange 122 Conclusion 123 Notes 123 Chapter6 MeasuringtheBusinessValueofICT 125 IntroductoryTheories 125 TechnologyJustificationModels 127 BalancedScorecard 143 Conclusion 150 Notes 150 PartThree BestPractices Chapter7 BestPracticesforDocumentingProcess Change 155 DesignDocuments 155 ProcessDesignDiagramSet 156 BusinessProcessModeling 156 UsingTSItoIntroduceBPM 173 Conclusion 185 Notes 186 Chapter8 BestPracticesforDocumentingTechnology Recommendations 187 ICTDesignDocuments 188 ICTInfrastructureDiagramSet 189 ICTInfrastructureModeling 189

Description:
Expert guidance for building an information communication and technology infrastructure that provides best in business intelligence Enterprise performance management (EPM) technology has been rapidly advancing, especially in the areas of predictive analysis and cloud-based solutions. Business intell
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