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Building A Better Customer Experience Dallas Area Rapid Transit Progress Report FY 2018 PDF

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BUILDING A BETTER CUSTOMER EXPERIENCE Progress Report FY 2018 Inmotion THE OFFICIAL NEWSLETTER OF DALLAS AREA RAPID TRANSIT Cover Inmotion Spring Progress Report Final Print.indd 2 4/30/19 4:26 PM 132-006-0119 INMOTION Spring 2019 Size: 11w X 8.5 t, Spot varnish front on logos (see layer) with bleed. CMYK, stitching short side with plus cover, 12 pages. AE: KP Design: CW DART CURRENT AND FUTURE RAIL SERVICES TRE to Fort Worth A-train to Denton (operated by DCTA) PANRWK &P LRAINDOE way PLANO TEXRail RICHLAND HILLS BELL oll PARKER ROAD allas North T President JTGAReCAoKN SrHIgTA TeCCT HBREu.LsLh Turnpike 1D2OTWHN STTORWEENT PLANO SRHOILAODH FFOORRTT WWOORRFTTOHH RCTT&E PNW TSROTAARLTT ISOHTNATION NORTH CARROLLTON/FRANKFORD D UT DALLAS CITYLINE/BUSH GALATYN PARK TRINITY MILLS CARROLLTON ADDISON DDoowwnnttoowwnn D Dalalallsas KNOLL TRAIL RICHARDSON ARAPAHO CENTER DOWNTOWN CARROLLTON ADDISON VVIICCTTOORRYY PPEEAARRLL//AARRTTSS TEXRail to Fort Worth CYPRESS WATERS TRANSIT CTR. DDIISSTTRRIICCTT DDEEEEPP (operated by Trinity Metro) DFW (DALLAS) FARMERS SPRING VALLEY WWEESSTT EELLLLUUMM NORTH BRANCH TTRRAANNSSFFEERR FARMERS BRANCH GARLAND DOGWARNLTAONWDN SSTT.. PPAAUULL DFW DFW LBJ/CENTRAL DOWNTOWN WWEESSTT EENNDD TAeIrRmPinOaRl TB TAeIrRmPinOaRl TA FOREST LANE FOREST/JUPITER ROWLETT RROOSSAA PPAARRKKAASSKK AARRDD TTRRAAEENNAASSSSTTFFEERR DFW BELT LINE ROYAL LANE LBJ/SKILLMAN ROWLETT PPLLAAZZAA WALNUT LAKE HIGHLANDS UUNNIIOONN SSTTAATTIIOONN NORTH LAKE I R VCIENNGTL ECARSO NCVOELNINTAIOSN WALNUT HILL/DENTON PHAILRLK LANE S. GARLAND LHaukbeb Raardy UENDIOJDONIEH SBNTESAROTNINOICNE CCOOCCNNEEVVNNEETTNNEETTRRIIOONN COLLEGE URBAN CENTER TRANSIT CTR. UNION STATION UNIVERSITY OF DALLAS BACHMAN UNIPVAERRKSITY LLOANVEERS WHITE ROCK IRVING BURBANK LOVFEIEINLDWSOOUOTDH/WLHOIEGVPSEHTA EFLRRIAEKNLNDD MOCKINGBIRDWRLaohkciteke TRHLAAUNKBSEBI TAR RCADYTR. Projects under development in Downtown Dallas: MEDICAL DISTRICT/ • Dallas CBD Second Light Rail Alignment PARKLAND DALLAS (D2 Subway) in shaded area To Fort Worth CDEFWNT RAIERPPOORRTT/ WEST IRVING DHOERWITNATGOEW CNR OIRSVSININGG/ MARMKEEDT ICCAELN/TER M CAERNKTEETR CITYPLACE/UPTOWN • Dallas Streetcar Central Link DEEP ELLUM VICTORY BAYLOR UNIVERSITY MEDICAL CENTER Trinity River COCKRELL EHDILDLIE BECRONNUICVNEEI ONJNOTI HOSNTNAS TCOICEONENN D TEARRWSESATK EANRSDDT. PPAEUALRL/ARTS DISTRICTFAMIRHL KAPT,A CJRHRK.ERLAWNVIEW RCaurirle nStylysD OtAepmRerTa LRtienaggile Rnedd Line 8TH & CORINTH DALLAS ZOO LAKE JUNE DART Rail Blue Line TYLER/VERNON MORRELL DART Rail Green Line HAMPTON WESTMORELAND ILLINOIS BUCKNER DART Rail Orange Line DART Rail Orange Line (Selected Weekday Trips Rush Hour Only) KIEST Trinity Railway Express (TRE) VA MEDICAL CENTER TEXRail RED BIRD LEDBETTER DCTA A-train TRANSIT CTR. M-Line Trolley Inset Map CAMP WISDOM Dallas Streetcar Planning/Design Underway UNT DALLAS Cotton Belt GLENN HEIGHTS Proposed Cotton Belt station GLENN HEIGHTS PARK & RIDE D2 Corridor (Inset Map) Cover Inmotion Spring Progress Report Final Print.indd 3 4/30/19 4:26 PM TABLE OF CONTENTS DART Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Downtown Dallas Light Rail Replacement . . . . . . . . . . . . . . . . . . . . . . . 3 Platform Extensions on Red and Blue Lines . . . . . . . . . . . . . . . . . . . . . . 4 Cotton Belt Regional Rail Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 D2 Subway: Dallas Central Business District Second Light Rail Alignment . . . . . 6 Innovative Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 GoLinkSM Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 GoPass® App Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 GoPass® Tap Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Interactive Kiosks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 DART Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 August 2019 Bus Service Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Difference Between Light Rail and Regional Rail . . . . . . . . . . . . . . . . . . 12 DPD.aaOll.ll aaBssO ,A XTr X6e 6a70 5R12a66p36 i-d0 T1r6a3nsit BUILDING A BETTER EXPERIENCE Progress Report FY 2018 ON THE COVER: DART has several improvement projects in the works that will create a smoother, more comfortable and more efficient ride for our customers. Every time you see DART Plus, you know that we are making major improvements to the DART System to build a better Inmotion future for North Texas. TDHAEL LOAFSF IACIRAELA N REAWPSIDL ETTRTAENRS OITF 132-006-0119 CW Cover Inmotion Spring Progress Rpt.indd 1-2 1w3it2h- 0b0l6ee-0d1. 1C9M INYKM, OstTitIcOhiNn gS pshrionrgt s2i0d1e9 w Sitihze p: l1u1sw c oXv e8r.,5 1 t2, Sppaogte sv.a ArnEi:s Kh Pfr o Dnet soingn l:o CgoWs (see layer) 4/18/19 2:44 PM Inmotion Spring Inside pgs Final Print.indd 1 5/6/19 10:54 AM 132-006-0119 INMOTION Spring 2019 Size: 11w X 8.5 t, Spot varnish on photos (see layer) with bleed. CMYK, stitching short side with plus cover, 12 pages. AE: KP Design: CW BUILDING A BETTER CUSTOMER EXPERIENCE Under the banner of DART Plus, DART is communicating the value and benefits of current and future construction projects, which include more than $2.5 billion in rail projects and expanding capacity on the current light rail system over the next five years. These capital investment projects build a better customer experience for our riders as well as expand North Texas’ transportation options. DART.org/plus 2 Inmotion Spring Inside pgs Final Print.indd 2 5/6/19 10:54 AM DOWNTOWN DALLAS LIGHT RAIL REPLACEMENT DART Light Rail customers will have a smoother ride through downtown Dallas once the agency upgrades the rail and makes street repairs in the city’s Central Business District. The rail replacement project started in late March and will continue through the fall. DART is upgrading the worn rail in the downtown corridor between the Pearl/Arts District and West End stations to the type and gauge used on the rest of the light rail system. As part of the project, the agency will add a crossover near St. Paul Station to provide another place where trains can switch tracks, which will reduce service disruptions. Crews also will replace an existing crossover near West End Station and repair the underlying road and drainage at four street intersections. The rail replacement and other track improvements will give the light rail system greater operational flexibility and eliminate ongoing maintenance issues. DART is suspending weekend rail service DART is replacing worn light rail tracks, adding or replacing crossovers, and repairing streets and drainage along the rail corridor in downtown Dallas to create a smoother ride and eliminate ongoing maintenance issues. DART Rail in through September to complete the work. downtown will be shut down on the weekends through September to complete the work. Six bus shuttle routes will connect the affected stations during track replacement. Normal service resumes each weekday. DART.org/plus 3 Inmotion Spring Inside pgs Final Print.indd 3 5/6/19 10:54 AM Once DART completes work to lengthen or modify train platforms at 28 light Longer stations allow DART to operate longer trains, which means more rail stations along the Red and Blue lines, the entire DART Rail System will seats, fewer people standing, and more doors to get on and off the train. accommodate three-car trains. PLATFORM EXTENSIONS ON RED AND BLUE LINES DART is lengthening platforms and modifying Longer platforms mean DART will be able to entry doors per side. Customers who board trains level-boarding areas at 28 light rail stations along operate three-car trains on any rail line during peak at the low-floor center car gain a third the Red and Blue lines. ridership hours or during special events when the level-boarding accessible entrance. trains are most crowded. Once these rail stations can accommodate Construction should begin in late spring and is longer trains, the agency will have the capacity Crews will move and add level-boarding areas scheduled to be complete in late 2021, with full to move up to 33 percent more passengers per at the Red Line’s four aerial stations, as those operation of three-car trains in 2022. The Platform hour through downtown Dallas during the busiest platforms were built long enough. At the remaining Extensions project is funded by grants from the operating times. 24 stations, contractors will extend the platforms by Texas Department of Transportation and the approximately 100 feet, as well as move the level- Federal Transit Authority. These stations lie outside of downtown Dallas and boarding areas. DART.org/plus were built before 2004. All other light rail stations were either built to accommodate three-car trains A third light rail vehicle on a train adds 100 more or already have been modified. seats, room for 50 more standees and five more 4 Inmotion Spring Inside pgs Final Print.indd 4 5/6/19 10:54 AM PLANO y a w To Denton (A-train operated by DCTA) orth Toll President George Bush Turnpike 12TH STREET SHILOH ROAD allas N UT DALLAS CITYLINE/BUSH D KNOLL TRAIL RICHARDSON CDAORWRNOTLOLTWONN ADDISON TRANSIT CENTER COTTON BELT REGIONAL C(DYAPLRLEASSS) WATERS CARROLLTON DFW NORTH ADDISON RAIL PROJECT DFW DFW FBARRAMNECRHS GARLAND AIRPORT AIRPORT TERMINAL B TERMINAL A To Fort Worth (TEXRail operated by Trinity Metro) DFW Residents in the northern part of the DART Service Area have a new rail option coming. UNIVERSITY DART’s 26-mile Cotton Belt Corridor spans from LOVE PARK FIELD HIGHLAND Dallas Fort Worth International Airport to Shiloh PARK To Fort Worth IRVING Road in Plano. The alignment traverses seven cities: DALLAS Plano, Richardson, Addison, Carrollton, Dallas, In February, DART’s contractors began preconstruction work, LEGEND CCCCCCCCoooooooottttttttttttttttoooooooonnnnnnnn BBBBBBBBeeeeeeeelllllllltttttttt DDDDDDDDAAAAAAAARRRRRRRRTTTTTTTT OOOOOOOOrrrrrrrraaaaaaaannnnnnnnggggggggeeeeeeee LLLLLLLLiiiiiiiinnnnnnnneeeeeeee IIIIIIIDDDDDDDInnnnnnnnCCCCCCCtttttttteeeeeeeeTTTTTTTrrrrrrrrAAAAAAAffffffffaaaaaaaa AAAAAAAcccccccc-------eeeeeeeettttttt rrrrrrrSSSSSSSSaaaaaaattttttttiiiiiiiaaaaaaaannnnnnnttttttttiiiiiiiioooooooonnnnnnnn Coppell and Grapevine. which is needed to advance the design of the Cotton Belt Regional TTTTTTTTEEEEEEEEXXXXXXXX RRRRRRRRaaaaaaaaiiiiiiiillllllll DDDDDDDDAAAAAAAARRRRRRRRTTTTTTTT GGGGGGGGrrrrrrrreeeeeeeeeeeeeeeennnnnnnn LLLLLLLLiiiiiiiinnnnnnnneeeeeeee PPPPPPPPTTTTTTTrrrrrrrooooooooiiiiiiittttttttnnnnnnneeeeeeeeiiiiiiitttttttnnnnnnnnyyyyyyytttttttt iiiiiiiiRRRRRRRaaaaaaaaaaaaaaallllllll CCCCCCCCiiiiiiilllllll ooooooooEEEEEEEttttttttxxxxxxxttttttttoooooooopppppppnnnnnnnnrrrrrrreeeeeee BBBBBBBBsssssssssssssseeeeeeeelllllllltttttttt SSSSSSSSttttttttaaaaaaaattttttttiiiiiiiioooooooonnnnnnnnsssssss DEEEEEEExxxxxxxCiiiiiiiTssssssstttttttAiiiiiiinnnnnnn Aggggggg -TTTTTTTtrrrrrrrraaaaaaaacccccccinkkkkkkk DDDDDDDDAAAAAAAARRRRRRRRTTTTTTTT RRRRRRRReeeeeeeedddddddd LLLLLLLLiiiiiiiinnnnnnnneeeeeeee Rail Project. Trinity Rail Express DDDDDDDDAAAAAAAARRRRRRRRTTTTTTTT BBBBBBBBlllllllluuuuuuuueeeeeeee LLLLLLLLiiiiiiiinnnnnnnneeeeeeee This project will improve mobility, accessibility and transit connections to major employment, population and activity centers. Regional rail also Metro’s TEXRail to Fort Worth – which opened Design work is expected to take six to eight months, will support sustainable growth and economic January 2019 – at the DFW Airport North and followed by utility relocation and foundation work development taking place in these communities. DFW Airport Terminal B stations. for bridges. Completion of the new rail line is expected in December 2022. The Cotton Belt line will intersect three DART Light DART has awarded the contract for construction Rail lines: The Red/Orange lines in both Richardson of the Cotton Belt Regional Rail Project to rail and Plano, the Green Line in Carrollton and the builder Archer Western Herzog 4.0. The agency also DART.org/plus Orange Line at DFW Airport Station at Terminal A. approved a contract with WSP/AZ&B to act Additionally, the project will connect to Trinity as the project manager and DART’s representative. 5 Inmotion Spring Inside pgs Final Print.indd 5 5/6/19 10:54 AM The D2 Subway rail corridor will travel through tunnels under downtown Dallas, DART is looking at several ways to dig the D2 Subway tunnel. The agency much like the tunnel under North Central Expressway that connects the wants to select the option that works best with the underground soil and water Pearl/Arts District and Mockingbird stations. conditions and that reduces disruption to downtown streets and utilities. A tunnel boring machine (pictured above) is one of the options being evaluated. D2 SUBWAY: DALLAS CENTRAL BUSINESS DISTRICT SECOND LIGHT RAIL ALIGNMENT DART’s light rail system will have improved capacity, DART is in the middle of the project development conduct environmental impact assessments flexibility and reliability with the addition of a phase for the D2 Subway project, which is the first concurrent with that effort. second light rail corridor through downtown Dallas. step in the Federal Transit Administration’s Capital The project, which has been named the D2 Subway, Investment Grants (CIG) Program. This phase – The SDEIS will be available for public review will improve access to, through and within the which will take 18-24 months – includes developing and comment in late 2019. DART hopes to city center. preliminary engineering design plans. DART also complete the project development phase and is preparing a Supplemental Draft Environmental gain FTA approval to enter the next CIG phase, Under the current light rail system, all four of Impact Statement (SDEIS) that integrates the called engineering, in 2020. DART’s lines converge on the same tracks through subway directive and assesses the benefits, downtown Dallas. The D2 Subway will allow impacts and costs of the project. DART to redistribute its rail lines between two rail DART.org/plus corridors, operate more trains through downtown, To date, the agency has reached the 10 percent and add needed operational flexibility. Bringing level of design and has determined the soil types the D2 line underground also will help trains avoid and rock depth along the route. DART is working surface disruptions. toward the 20 percent level of design and will 6 Inmotion Spring Inside pgs Final Print.indd 6 5/6/19 10:54 AM INNOVATIVE TECHNOLOGY CHANGING THE WAY CUSTOMERS RIDE DART is committed to making its entire multimodal transit system flexible, reliable, affordable and smart. Integrating technology into vehicles, payment systems and customer information help make North Texas more mobile now and for the future. Since its launch in 2013, GoPass® has changed the way customers purchase transit passes on their smartphone, and now the app provides new options and features that make traveling easier and more comprehensive. DART also has introduced new innovative payment options, transit services and customer touchpoints to put the best travel options and trip-planning tools at the customer’s fingertips. 7 Inmotion Spring Inside pgs Final Print.indd 7 5/6/19 10:54 AM GOLINKSM EXPANSION Since introducing GoLink in three southern Dallas and two Plano areas early last year, DART continues to expand the personalized on-demand service. A citywide GoLink zone in Rowlett replaced DART On-Call bus service in June. New GoLink service began in Far North Plano – an area that previously had no bus routes – in August. On March 25, the agency converted all remaining DART On-Call routes to GoLink as part of the March 2019 bus service change. DART also is partnering with Uber for a one-year pilot program that enables customers to book an UberPool shared ride in the southern Dallas and Plano zones through the GoPass® app. Riders now can schedule a pickup in one of 13 GoLink zones through the trip-planning tool in the GoPass app. DART.org/GoLink GOPASS® APP ENHANCEMENTS The GoPass mobile app has had a number of upgrades over the past year that make it more powerful than ever. DART riders now can schedule GoLink trips through the app’s trip-planning tool. When the origin and destination both lie within one of 13 GoLink zones, the trip planner will suggest that travel option and enable customers to schedule a pickup. Other enhancements include a new fare-capping feature that tracks passes purchased and activated, and ensures GoPass users never spend more than the cost of a monthly pass in a calendar month. DART also added two payment options to the app: Apple Pay® and a cash-to-mobile feature that allows customers to add value to their GoPass account at participating retailers. Upgrades to GoPass include a new fare-capping feature and more ways to add value to a GoPass account, including Apple Pay and cash payments at participating retailers. GoPass.org 8 Inmotion Spring Inside pgs Final Print.indd 8 5/6/19 10:55 AM

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