Building A Better Customer Experience Dallas Area Rapid Transit Progress Report FY 2018

2018·10.7 MB·English

by  Dallas Area Rapid Transit

BUILDING A BETTER
CUSTOMER EXPERIENCE
Progress Report FY 2018
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THE OFFICIAL NEWSLETTER OF
DALLAS AREA RAPID TRANSIT
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DART CURRENT AND FUTURE RAIL SERVICES
TRE to Fort Worth
A-train to Denton (operated by DCTA)
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MEDICAL DISTRICT/ • Dallas CBD Second Light Rail Alignment
PARKLAND DALLAS (D2 Subway) in shaded area
To Fort Worth CDEFWNT RAIERPPOORRTT/ WEST IRVING DHOERWITNATGOEW CNR OIRSVSININGG/ MARMKEEDT ICCAELN/TER M CAERNKTEETR CITYPLACE/UPTOWN • Dallas Streetcar Central Link
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TYLER/VERNON MORRELL DART Rail Green Line
HAMPTON
WESTMORELAND ILLINOIS BUCKNER DART Rail Orange Line
DART Rail Orange Line
(Selected Weekday Trips Rush Hour Only)
KIEST
Trinity Railway Express (TRE)
VA MEDICAL CENTER TEXRail
RED BIRD LEDBETTER DCTA A-train
TRANSIT CTR. M-Line Trolley
Inset Map
CAMP WISDOM Dallas Streetcar
Planning/Design Underway
UNT DALLAS
Cotton Belt
GLENN HEIGHTS Proposed Cotton Belt station
GLENN HEIGHTS PARK & RIDE D2 Corridor (Inset Map)
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TABLE OF CONTENTS
DART Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Downtown Dallas Light Rail Replacement . . . . . . . . . . . . . . . . . . . . . . . 3
Platform Extensions on Red and Blue Lines . . . . . . . . . . . . . . . . . . . . . . 4
Cotton Belt Regional Rail Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
D2 Subway: Dallas Central Business District Second Light Rail Alignment . . . . . 6
Innovative Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
GoLinkSM Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GoPass® App Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GoPass® Tap Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Interactive Kiosks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
DART Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
August 2019 Bus Service Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Difference Between Light Rail and Regional Rail . . . . . . . . . . . . . . . . . . 12
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BUILDING A BETTER EXPERIENCE
Progress Report FY 2018
ON THE COVER:
DART has several improvement projects in the works that will create a smoother, more comfortable and more efficient ride for our
customers. Every time you see DART Plus, you know that we are making major improvements to the DART System to build a better
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BUILDING A BETTER
CUSTOMER EXPERIENCE
Under the banner of DART Plus, DART is
communicating the value and benefits of current
and future construction projects, which include
more than $2.5 billion in rail projects and expanding
capacity on the current light rail system over the
next five years. These capital investment projects
build a better customer experience for our riders as
well as expand North Texas’ transportation options.
DART.org/plus

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DOWNTOWN DALLAS LIGHT RAIL REPLACEMENT
DART Light Rail customers will have a smoother
ride through downtown Dallas once the agency
upgrades the rail and makes street repairs in the
city’s Central Business District.
The rail replacement project started in late
March and will continue through the fall. DART is
upgrading the worn rail in the downtown corridor
between the Pearl/Arts District and West End
stations to the type and gauge used on the rest
of the light rail system.
As part of the project, the agency will add a
crossover near St. Paul Station to provide
another place where trains can switch tracks,
which will reduce service disruptions. Crews
also will replace an existing crossover near
West End Station and repair the underlying road
and drainage at four street intersections.
The rail replacement and other track
improvements will give the light rail system
greater operational flexibility and eliminate
ongoing maintenance issues.
DART is suspending weekend rail service DART is replacing worn light rail tracks, adding or replacing crossovers, and repairing streets and drainage along the
rail corridor in downtown Dallas to create a smoother ride and eliminate ongoing maintenance issues. DART Rail in
through September to complete the work.
downtown will be shut down on the weekends through September to complete the work.
Six bus shuttle routes will connect the
affected stations during track replacement.
Normal service resumes each weekday.
DART.org/plus

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Once DART completes work to lengthen or modify train platforms at 28 light Longer stations allow DART to operate longer trains, which means more
rail stations along the Red and Blue lines, the entire DART Rail System will seats, fewer people standing, and more doors to get on and off the train.
accommodate three-car trains.
PLATFORM EXTENSIONS ON RED AND BLUE LINES
DART is lengthening platforms and modifying Longer platforms mean DART will be able to entry doors per side. Customers who board trains
level-boarding areas at 28 light rail stations along operate three-car trains on any rail line during peak at the low-floor center car gain a third
the Red and Blue lines. ridership hours or during special events when the level-boarding accessible entrance.
trains are most crowded.
Once these rail stations can accommodate Construction should begin in late spring and is
longer trains, the agency will have the capacity Crews will move and add level-boarding areas scheduled to be complete in late 2021, with full
to move up to 33 percent more passengers per at the Red Line’s four aerial stations, as those operation of three-car trains in 2022. The Platform
hour through downtown Dallas during the busiest platforms were built long enough. At the remaining Extensions project is funded by grants from the
operating times. 24 stations, contractors will extend the platforms by Texas Department of Transportation and the
approximately 100 feet, as well as move the level- Federal Transit Authority.
These stations lie outside of downtown Dallas and boarding areas.
DART.org/plus

were built before 2004. All other light rail stations
were either built to accommodate three-car trains A third light rail vehicle on a train adds 100 more
or already have been modified. seats, room for 50 more standees and five more
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PLANO
y
a
w
To Denton (A-train operated by DCTA) orth Toll President George Bush Turnpike 12TH STREET SHILOH ROAD
allas N UT DALLAS CITYLINE/BUSH
D
KNOLL TRAIL RICHARDSON
CDAORWRNOTLOLTWONN ADDISON TRANSIT CENTER
COTTON BELT REGIONAL C(DYAPLRLEASSS) WATERS CARROLLTON
DFW NORTH ADDISON
RAIL PROJECT DFW DFW FBARRAMNECRHS GARLAND
AIRPORT AIRPORT
TERMINAL B TERMINAL A
To Fort Worth (TEXRail
operated by Trinity Metro)
DFW
Residents in the northern part of the DART
Service Area have a new rail option coming.
UNIVERSITY
DART’s 26-mile Cotton Belt Corridor spans from LOVE PARK
FIELD HIGHLAND
Dallas Fort Worth International Airport to Shiloh PARK
To Fort Worth IRVING
Road in Plano. The alignment traverses seven cities: DALLAS
Plano, Richardson, Addison, Carrollton, Dallas, In February, DART’s contractors began preconstruction work, LEGEND
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This project will improve mobility, accessibility
and transit connections to major employment,
population and activity centers. Regional rail also Metro’s TEXRail to Fort Worth – which opened Design work is expected to take six to eight months,
will support sustainable growth and economic January 2019 – at the DFW Airport North and followed by utility relocation and foundation work
development taking place in these communities. DFW Airport Terminal B stations. for bridges. Completion of the new rail line is
expected in December 2022.
The Cotton Belt line will intersect three DART Light DART has awarded the contract for construction
Rail lines: The Red/Orange lines in both Richardson of the Cotton Belt Regional Rail Project to rail
and Plano, the Green Line in Carrollton and the builder Archer Western Herzog 4.0. The agency also DART.org/plus

Orange Line at DFW Airport Station at Terminal A. approved a contract with WSP/AZ&B to act
Additionally, the project will connect to Trinity as the project manager and DART’s representative.
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The D2 Subway rail corridor will travel through tunnels under downtown Dallas, DART is looking at several ways to dig the D2 Subway tunnel. The agency
much like the tunnel under North Central Expressway that connects the wants to select the option that works best with the underground soil and water
Pearl/Arts District and Mockingbird stations. conditions and that reduces disruption to downtown streets and utilities.
A tunnel boring machine (pictured above) is one of the options being evaluated.
D2 SUBWAY: DALLAS CENTRAL BUSINESS DISTRICT SECOND LIGHT RAIL ALIGNMENT
DART’s light rail system will have improved capacity, DART is in the middle of the project development conduct environmental impact assessments
flexibility and reliability with the addition of a phase for the D2 Subway project, which is the first concurrent with that effort.
second light rail corridor through downtown Dallas. step in the Federal Transit Administration’s Capital
The project, which has been named the D2 Subway, Investment Grants (CIG) Program. This phase – The SDEIS will be available for public review
will improve access to, through and within the which will take 18-24 months – includes developing and comment in late 2019. DART hopes to
city center. preliminary engineering design plans. DART also complete the project development phase and
is preparing a Supplemental Draft Environmental gain FTA approval to enter the next CIG phase,
Under the current light rail system, all four of Impact Statement (SDEIS) that integrates the called engineering, in 2020.
DART’s lines converge on the same tracks through subway directive and assesses the benefits,
downtown Dallas. The D2 Subway will allow impacts and costs of the project.
DART to redistribute its rail lines between two rail DART.org/plus

corridors, operate more trains through downtown, To date, the agency has reached the 10 percent
and add needed operational flexibility. Bringing level of design and has determined the soil types
the D2 line underground also will help trains avoid and rock depth along the route. DART is working
surface disruptions. toward the 20 percent level of design and will
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INNOVATIVE
TECHNOLOGY
CHANGING THE WAY CUSTOMERS RIDE
DART is committed to making its entire multimodal transit
system flexible, reliable, affordable and smart. Integrating
technology into vehicles, payment systems and customer
information help make North Texas more mobile now and
for the future.
Since its launch in 2013, GoPass® has changed the way
customers purchase transit passes on their smartphone,
and now the app provides new options and features that
make traveling easier and more comprehensive. DART also
has introduced new innovative payment options, transit
services and customer touchpoints to put the best travel
options and trip-planning tools at the customer’s fingertips.
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GOLINKSM EXPANSION
Since introducing GoLink in three southern Dallas and two Plano areas early last year,
DART continues to expand the personalized on-demand service.
A citywide GoLink zone in Rowlett replaced DART On-Call bus service in June.
New GoLink service began in Far North Plano – an area that previously had no
bus routes – in August.
On March 25, the agency converted all remaining DART On-Call routes to GoLink as part
of the March 2019 bus service change. DART also is partnering with Uber for a one-year
pilot program that enables customers to book an UberPool shared ride in the southern
Dallas and Plano zones through the GoPass® app.
Riders now can schedule a pickup in one of 13 GoLink zones through the
trip-planning tool in the GoPass app.
DART.org/GoLink

GOPASS® APP ENHANCEMENTS
The GoPass mobile app has had a number of upgrades over the past year that make it
more powerful than ever.
DART riders now can schedule GoLink trips through the app’s trip-planning tool. When
the origin and destination both lie within one of 13 GoLink zones, the trip planner will
suggest that travel option and enable customers to schedule a pickup.
Other enhancements include a new fare-capping feature that tracks passes purchased
and activated, and ensures GoPass users never spend more than the cost of a monthly
pass in a calendar month. DART also added two payment options to the app: Apple Pay®
and a cash-to-mobile feature that allows customers to add value to their GoPass account
at participating retailers.
Upgrades to GoPass include a new fare-capping feature and more ways to
add value to a GoPass account, including Apple Pay and cash payments at
participating retailers.
GoPass.org

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